ITunes Downloads Hanging & Freezing

We seem to be experiencing difficulties when downloading music from iTunes on multiple of our workstations. When a user signs onto their personal iTunes account and tries to download songs they have previously purchased, the download begins, but shortly into the download (1-5 MB), the download hangs, and the time remaining counter begins to increase. After 30-90 seconds, the download then resumes, the song starts to download again, but it then hangs again. The download does eventually complete, but the total download process takes 3-5 times longer than it should (with multiple freezes).
I've noticed this issue mainly with our Dell Precision workstations with Broadcom NetXtreme 57xx Gigabit Controller. When uninstalling Symantec Endpoint Protection, the downloads still experience issues. We're running the newest BIOS on each workstation, have downloaded the latest version of iTunes, and have updated the network adapter drivers. 

I am having the same problem with 8.2.1, which seems to be related to whether my iPhone is connected or not. If my iPhone is connected, it hangs, regardless of whether it is connected upon startup, application launch, or connection after the application has been launched. When I open the "force quit" window, I can see iTunes' status change to "not responding" when I connect my iPhone.
I trashed all my preferences, even went so far as to trash iTunes 8.2.1 and reinstalled 8.2, but it didn't help. Trying to install an even earlier version of iTunes won't work either, because the earlier versions can't find my iTunes library.
I wish that Apple would provide a customer service/support line for downloads and updates of its own software.

Similar Messages

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    I wish that Apple would provide a customer service/support line for downloads and updates of its own software.

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    Hi,
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  • The "hanging/freezing/not responding" problem that existed in all versions of Firefox 3.6 persists in Firefox 4.0

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