ITunes Duplicate Account

This will take a minute to describe. I tried to activate the "Find My Phone" feature on my wife's new iPhone. That's when I discovered she had two iTunes accounts and two Apple ID's. One was the first part of her email, without the domain, and the other was the complete same email name including domain. <One needs a complete email name to activate the iPhone feature with me.com. When I attempted to edit the original account to include the domain name, I discovered the existence of the second iTunes account.> Researching the on-line Knowledge base, I found a document that said I could consolidate the accounts only over the phone with customer support. Well, there is no phone support for the iTunes Store. I sent an email describing the issue. iTunes support then accidentally cancelled both of my wife's accounts. We had some back and forth. They took several days but eventually restored the original account (so the music library isn't de-authorized). However, somewhere in the process, they also caused my credit card to be banned (?). Apparently by canceling the accounts, they somehow added a negative to my credit card which they now claim is irreversible. Since this is the same card I use in my own account, now neither of our iTunes accounts or Apple ID's are operable. Also, although the duplicate account is now gone, when I try to edit the original account name to include the domain name in my wife's email - so I can at least activate her iPhone feature, I receive an auto-reply that the name is already taken (presumably by the now cancelled duplicate account).
So far, the best iTunes support can tell me is to go to my bank and get a new credit card. I still can't activate the Find My Phone feature, I can't download music or buy apps, there's no one to speak to, and it began when I followed the Knowledge Base and contacted Support.
Oh, by the way, we have 2 iMac's, a MBP, 3 iPhones, Apple TV, Airport Extreme, iPad, a half dozen iPods, and I don't know what old Mac's gathering dust in the attic. Our first Apple was a Mac Plus.
But I'm supposed to go apply for a new credit card to rectify this comedy of errors. Presumably I'll have to also change my wife's email account name too, so I can get that phone feature working.
Any suggestions? Any other path available to me other than email contact with Support, which is frankly, a Fail at this point.
BTW, this is most uncharacteristic of Apple Support.

contact the _*iTunes Store Customer Service*_ and ask the folks there to help you sort it out.
JGG

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