Itunes-enabling your ipod for disk use

When I put my ipod on my computer and itunes loads, it recognizes my ipod, when I click on that drive in the source window, I see my options, and it says that it has enabled disk use...but when I go to my computer, I see no music files, and I am trying to get my music files onto an external hard drive. I have tried other software programs to help w/this, but the programs can not find any music files on the ipod drive.
I can not manually uncheck the option in itunes as it does not work as a functional option, I can check & uncheck other options in itunes for my ipod just not("enable disk use").
Has apple put a restriction on this? I went to their site where they gave a video tutorial on how to enable that feature in itunes, but it does not work on my version, and my version is up to date as I check.
Anyway let me know if you experienced same...as I have tried several online applications that should have worked to get my music onto an external harddrive besides my ipod.
Thanks....valleydoll

I have my songs on my ipod & my nano, they are formatted for a windows pc, but I purchased a macbook and I don't want to have to go thru 2500+ songs (on all my cds) re-importing. So I am trying to get my songs back onto my pc, so I can put them on an external hard drive, and then import them into my macbook.
I downloaded a program, but just now discovered that I needed to show my hidden files, so I now have found the music files, but now this program doesn't import m4a files, which itunes uses. so now I need to find another software that will import m4a files.
know of any.

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