Itunes encountered an error and needs to close-HELP!!

every single time that i open up itunes (or attempt to at least) it says that itunes encountered an error and that it needs to close. this is getting extremely frustrating and the i have tried everything. at this point i'm open to anything and everything, someone just please help me!

Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime
(Compiled from the collective wisdom of toonz and Da Gopha)
If you want to guarantee a successful upgrade and be proactive about minimizing potential install issues, do the following:
1. Completely Backup your music and iTunes library files.
2. Virus check / spyware scan your machine.
3. Completely remove / uninstall the current version of iTunes and QuickTime from your system.....
3a. - Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
3b. - Do a Stepwise clean uninstallation of iTunes
3c. - Then download and install the Microsoft Installer Cleanup Utility
.....And make sure iTunes is really gone.
4. Delete the contents of your temp folder: C:\Documents and Settings\<username>\Local Settings\Temp
5. Reboot the PC
6. Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
7. Start with the QuickTime standalone installer run from the PC (not directly from on-line)
8. Reboot the PC
9. Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
10. First completely download, then run the latest iTunes Installer from your PC
11. Reboot the PC
The majority of problems out there on the discussion boards are caused by viruses or other system corruption — sometimes self-inflicted by the user (i.e. - people who turn off necessary Windows services) — or out of date drivers. You may want to consider this if your PC falls into one of these categories.

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  • Is anyone else getting the " itunes encountered a problem and needs to close " message on xp

    is anyone else getting the " itunes encountered a problem and needs to close " message on windows XP

    I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
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  • Itunes has encountered an error and needs to close...HELP!

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    This error could be caused by a number of things. Try it one more time, and if the error comes up write down what kind of error it is (ie. Symantec, Runtime,). Then do a google search for that. You may be able to find a solution elsewhere.

  • "error Report" "iTunes has encountered a problem and needs to close" HELP!!

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    Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
    1. Uninstall both iTunes and Quicktime.
    2. Delete the folders iTunes and Quicktime where installed in.
    3. Reboot.
    4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
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    7. Reboot.
    8. Turn off all anti virus and firewall software.
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  • ITunes "encountered a problem and needs to close" error

    hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
    installed itunes
    deleted quicktime accidently
    installed quicktime
    installed itunes
    itunes still doesn't work
    installed and reinstalled multiple times from both the c.d. and itunes.com
    Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
    the details of the error report are:
    "information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
    we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."
    for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
    i really appreciate it
    -kevin spanky

    great, but when i did this, the agreement popped up and disappeared as soon as it came up, before i could press anything.
    yuck. that's consistent with a malware infestation problem that has been causing error-less itunes launch failures since late October. but there's another couple of main possibilities that we have to check on for these "error-less" launch failures. let's try to firm up the diagnosis a bit.
    first let's make an observation.
    reboot your PC. open Task Manager to the Processes Tab. now try to launch itunes again.
    does an itunes.exe process appear in Task Manager? if so, does it persist in there, or disappear after a few seconds?
    if itunes.exe persists in Task Manager
    do you have Norton Internet Security 2005? if so, first see:
    iTunes 6 won't open on a Windows computer if firewall software is not up-to-date
    ... but if no joy with that, try the trusty Lorraine M technique:
    Lorraine M: NIS/itunes problem rectified
    ... but if you don't have NIS 2005 (or symptoms persist), check up on this possibility:
    iTunes for Windows doesn't open after upgrading
    if itunes.exe doesn't appear in Task Manager (or disappears after a few seconds)
    then we have to check up on the malware possibilities.
    (this is not a cure, it's a final diagnostic.) use MSCONFIG to get iTunes launching again:
    Using MSCONFIG to troubleshoot conflicts in Windows
    after the selective startups, don't launchother applications prior to opening itunes. (this has been known to re-trigger the launch suppression.)
    post back with a list of the Startup items that you needed to disable in order for itunes to launch again. exact spelling and capitalisation please.
    love, b

  • "iTunes has encountered a problem and needs to close" help pls

    does anyone kno how to fix this ...i try to open itunes n it wont open just gives me a msg saying itunes has encountered a problem and needs to close ...gives me 3 options debug, send repot, dont sent....its like the error we get sometimes for internet explorer when it closes PLS anyone could help me greatly appreciated =)

    that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

  • A blast from the past- "encountered an error and needs to close"

    hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
    installed itunes
    deleted quicktime accidently
    installed quicktime
    installed itunes
    itunes still doesn't work
    installed and reinstalled multiple times from both the c.d. and itunes.com
    Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
    the details of the error report are:
    "information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
    we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."
    for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
    i really appreciate it
    -kevin spanky

    hi july10!
    iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
    hmmm. okay, the first thing i check for with one of those is a broken quicktime. does your quicktime currently launch, or does it give you an error message?
    if it gives you an error message, let's first try the following technique. switch off antivirus and antispyware applications prior to the uninstalls and repair installs.
    iTunes 6 for Windows unexpectedly quits when opened
    keep us posted on your progress.
    love, b

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