ITUNES encountering problem and needs to close.....

I have tried to install Itunes on my son's laptop today, I keep getting message saing it has encountered a problem ande needs to close, we are sorry for the inconvenience!!! I have not been able to open itunes at all. Have tried uninstalling it and reinstalling it a few times with the same result. Just bought him an ipod but he cant use it until itunes works - HELP!!!!!!!!

I have been working on the same problem for over a month! It has been so frustrating. I've unstalled and installed iTunes a ton of times. I also did the same for Quicktime.
Per b noir's recommendation in this thread, I tried to see if it was my Quicktime and when I tried to launch the application, it did nothing. That's when I believed it was really Quicktime I was having a problem with.
I was reading one of b noir's replies to another discussion (Can't install iTunes and Quicktime over old Installation) and (s)he gave a few suggestions that I followed (thank you b noir):
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (my files actually said Quicktime and QuicktimeVR. I left QuickTimeCheck.ocx there)
This is the step I added:
7. Then I noticed that under the C:\Windows\system32\ folder, there was another Quicktime folder. I clicked on it and deleted it all. I believe it was an old version of Quicktime.
8. Went back to apple website and downloaded iTunes again. It asked me if I wanted to repair or uninstall (I think). I picked repair. It reinstalled Quicktime.
9. I launched Quicktime by itself and it launched!
10. Then I tried iTunes and it launched also!
I hope this helps in some way - the steps worked for me, but please don't delete anything that you are not sure about. I know how frustrating it is since I am just a novice user when it comes to stuff like this. I'm happy my iTunes is working for the moment. Hopefully I didn't do more damage elsewhere.
Diane
  Windows XP  
  Windows XP  

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