ITunes encounters a problem and closes

I keep opening ITunes but as soon as it starts delivering ITune Match results it closes.

If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turing off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
Assuming we're talking of the same issue (there are several) it seems to be a problem with this build of  iTunes affecting a small number of users. It is as yet unclear exactly why, or how to fix completely.
tt2

Similar Messages

  • Opens but encounters a problem and closes

    initially had a problem with after reinstalling iTunes that ITunes Library.itl could not be read because of newer version. However, after following matt00's instructions to re-create the library and playlists, it did not work.  I then followed instructions http://support.apple.com/kb/TS5376?viewlocale=enUS emailed to me from the Apple Store in Norwich (UK) to uninstall the following in order...
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    and then reinstall iTunes ...Now iTunes opens without access to my library and attempting to open iTunes store only 'encounters a problem' and closes after I send Windows the requested report.  How do I get iTunes to work properly?
    Regards
    Ian Cockayne

    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turing off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    Assuming we're talking of the same issue (there are several) it seems to be a problem with this build of  iTunes affecting a small number of users. It is as yet unclear exactly why, or how to fix completely.
    tt2

  • Itunes encounters an error and closes when I try to sync pictures

    When I try to sync pictures to my itouch itunes encounters an error and shuts down. I have the itouch attached to the computer and my settings are to get pictures from file folder. I have done all the updates and have searched the support discussions for some ideas, but have had no lock. All the software is current. Any help would be greatly appriecated.

    itunes encounters an error and shuts down.
    That would be an unusual error message to be getting if you were having a problem with a photo cache ... but just in case ...
    Try deleting your iTunes photo cache, as per the following document:
    Photo Sync creates iPod photo Cache
    ... can you get a photo sync to go through without the crash after that?

  • Itunes encounters a problem and needs to close

    This is the error I suddenly started getting today when I try to open itunes. Also, when I try to open quicktime or watch something in quicktime nothing happens (no error and it doesn't open). I feel this is a problem with quicktime since itunes needs that program. Any suggestions? It's SO frustrating!

    First try installing "Quicktime WITHOUT iTunes" here, THEN try opening itunes http://www.apple.com/quicktime/download/win.html

  • Itunes encounters a problem half way through syncing and has to close

    Just got an Ipod classic and when I'm trying to sync my music, Itunes encounters a problem and has to close. Using windows 7 and music collection is 90GB

    Closes about half way through the syncing process

  • Itunes encounters an error and needs to close when I try to add music

    I just bought a brand new laptop and installed a fresh brand new itunes onto it, but every time I try to add my music, it encounters an error and closes. I uninstalled it, restarted the computer and reinstalled and everything, and it happens every time. I've been using WMP for the time being, but I need my music to be on itunes for my ipod and I just want to be able to use itunes!
    Help!

    BUMP
    Seriously, someone help!

  • "itunes encountered a problem and needed to close" - help plz

    I've been using itunes for a while but when my sister got a new ipod she wanted the upgraded program so i downloaded the new program on top. It worked until we rebooted the computer and since then it would come up with an error. Afterwards, I uninstalled the program and reinstalled itunes 7.0, but when we went to open the program it said it couldn't read the itunes library, so i then deleted those files and now instead it says "itunes encountered a problem and needed to close" whenever i try to open it. Can someone please tell me what to do?

    wanpedro I tried what you suggested but have again got nowhere.I tried to uninstall QuickTime it just wont.I uninstalled iTunes & reinstalled it with QuickTime from Apple website.I'm back to where I was with the error message
    "iTunes & Quicktime have encountered a problem & need to close tell Microsoft about this problem" When one does that there is no feedback from MS With Qucktime uninstall a message says Fatal error on installation.

  • ITunes encountered a problem and must close

    Everytime I open iTunes and start to browse for new music, I get the error message, "iTunes encountered a problem and must close." I have tried re-installing iTunes and QuickTime with no progress. Now, my iPod will not show up in iTunes or in my PC(my computer). Please help.....I have no idea what else to try.

    Apple continue to show Zero interest I see - what a surprise!!!
    Denali - you out there?
    Cheers

  • Is anyone else getting the " itunes encountered a problem and needs to close " message on xp

    is anyone else getting the " itunes encountered a problem and needs to close " message on windows XP

    I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
    that's an odd sort of a message (or series of messages).
    hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
    try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
    Using MSCONFIG to troubleshoot conflicts in Windows
    does QT open without the strange message after the selective startup?
    does iTunes launch properly?

  • When I download and install iTunes it looks it does it, but then it never starts, instead gives an error report and says iTunes encountered some problem and has to close

    When I download and install iTunes it looks it does it, but then it never starts, instead gives an error report and says iTunes encountered some problem and has to close

    i don't know how they solved it, i'm having the same problem on Windows XP
    EventType : BEX
    P1 : iTunes.exe
    P2 : 10.7.0.21
    P3 : 504d85d9
    P4 : unknown
    P5 : 0.0.0.0
    P6 : 00000000
    P7 : 08920740
    P8 : c0000005
    P9 : 00000008

  • During iPhone 4 update or restore, "iTunes encountered a problem and needs to close." Help?

    I have the latest version of iTunes, version 10.3. Every time I try to update or restore my iPhone 4, iTunes crashes and gives me the error message "Itunes encountered a problem and needs to shut down." I tried uninstalling and reinstalling iTunes and Quicktime, but no dice. My phone is stuck in a recovery mode loop, and I need to restore it in order to fix it because tinyumbrella, iRecovery, iReb, and RecBoot all didn't work. It just boots back up in recovery mode again. I need to get my iTunes fixed so I can save my phone. Please help.
    Here is the error signature:
    AppName: itunes.exe        AppVer:10.3.1.55     ModName: msvcrt.dll
    ModVer: 7.0.2600.5512     Offset: 000372e3

    No, no luck. I went to the Apple store to get my phone out of the recovery loop, but iTunes still crashes whenever I try to sync it or download any large files. I was lucky to get my backup of my phone put into the phone so I didn't lose all my contacts and everything. All I know about the error message is that it has to deal with there being a problem during iTunes interacting with that .dll file. Either the file is corrupt, or the latest version of iTunes works with a different version of that file. I can't figure out how to fix it.

  • ITunes "encounters a problem" every time I attempt to open

    Every time I attempt to open iTunes, I get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" message. I've tried uninstalling and re-installing, it still doesn't work. Any advice?

    same here...
    i have taried evrething........ and every time i open it its encounters a problem and has to close....
    what i need to do??

  • When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
    Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues

  • After downloading itunes 10.7 music videos and movies cause itunes to stop working and close

    After apparently successfully downloading latest itunes 10.7, I can play music only. Music videos and movies cause itunes to stop working and close. windows 7 home premium. Help!

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

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