Itunes english version of Music Store
I would like to learn how I can change my music store.
I am using a Japanese version Windows XP, and I downloaded the english version of itunes, it installed in English, with English Menus. But the music store keeps connecting to the Japanese Music store. I can't view English Podcast directories or videos or songs. How could I change those internal settings for the directories, so I can browse through them in English.
Please Help Toshiba Dynabook Windows XP Japanese OS - I'm currently located in Japan
P-IV, 256RAM, 80gig HDD, Toshiba Dynabook Windows XP
The language of the Music store depends on the local language of that store: e.g. The German store will always be in German, the French store in French ... regardless of the language selection of iTunes itself.
You have to switch to an iTMS in Englisch like the U.S. or UK store
Select Music Store in left column
In the iTMS main windows scroll down to the very botton
There is a dropdown with a flag in a blob: use zhat dropdown to switch to another country.
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Process: iTunes [302]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 7.6.2 (7.6.2)
Build Info: iTunes-7620902~2
Code Type: X86 (Native)
Parent Process: launchd [132]
Date/Time: 2008-05-28 16:41:19.456 -0700
OS Version: Mac OS X 10.5.3 (9D34)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 11
Thread 0:
0 com.apple.CoreFoundation 0x970bf5f4 __CFRunLoopFindSource + 52
1 com.apple.CoreFoundation 0x970c71dc CFSetApplyFunction + 140
2 com.apple.CoreFoundation 0x970bdf79 __CFRunLoopModeFindSourceForMachPort + 89
3 com.apple.CoreFoundation 0x970c219e CFRunLoopRunSpecific + 2030
4 com.apple.CoreFoundation 0x970c2cf8 CFRunLoopRunInMode + 88
5 com.apple.HIToolbox 0x904f9da4 RunCurrentEventLoopInMode + 283
6 com.apple.HIToolbox 0x905ad143 GetNextEventMatchingMask + 447
7 com.apple.HIToolbox 0x905ace4a WNEInternal + 151
8 com.apple.HIToolbox 0x905acda9 WaitNextEvent + 54
9 com.apple.iTunes 0x001c9d72 0x1000 + 1871218
10 com.apple.iTunes 0x0026c0de 0x1000 + 2535646
11 com.apple.iTunes 0x0026c790 0x1000 + 2537360
12 com.apple.iTunes 0x00039fb3 0x1000 + 233395
13 com.apple.iTunes 0x0026bb4e 0x1000 + 2534222
14 com.apple.iTunes 0x00002bc2 0x1000 + 7106
15 com.apple.iTunes 0x00002ae9 0x1000 + 6889
Thread 1:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x970c20be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x970c2cf8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x95bc0464 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x95bc0300 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x926966f5 pthreadstart + 321
7 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92665506 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9269784f pthread_condwait + 1244
2 libSystem.B.dylib 0x926990d3 pthreadcond_timedwait_relativenp + 47
3 com.apple.iTunes 0x00253311 0x1000 + 2433809
4 com.apple.iTunes 0x0034077d 0x1000 + 3405693
5 libSystem.B.dylib 0x926966f5 pthreadstart + 321
6 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x926b55e2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x926966f5 pthreadstart + 321
2 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x970c20be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00238e3e 0x1000 + 2326078
5 libSystem.B.dylib 0x926966f5 pthreadstart + 321
6 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x92697866 pthread_condwait + 1267
2 libSystem.B.dylib 0x926dd371 pthreadcondwait + 48
3 com.apple.iTunes 0x00253210 0x1000 + 2433552
4 com.apple.iTunes 0x002534c5 0x1000 + 2434245
5 com.apple.iTunes 0x002535a4 0x1000 + 2434468
6 com.apple.iTunes 0x0020379d 0x1000 + 2107293
7 libSystem.B.dylib 0x926966f5 pthreadstart + 321
8 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x92697866 pthread_condwait + 1267
2 libSystem.B.dylib 0x926dd371 pthreadcondwait + 48
3 com.apple.iTunes 0x00253210 0x1000 + 2433552
4 com.apple.iTunes 0x002534c5 0x1000 + 2434245
5 com.apple.iTunes 0x002535a4 0x1000 + 2434468
6 com.apple.iTunes 0x0020379d 0x1000 + 2107293
7 libSystem.B.dylib 0x926966f5 pthreadstart + 321
8 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x92665506 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9269784f pthread_condwait + 1244
2 libSystem.B.dylib 0x926990d3 pthreadcond_timedwait_relativenp + 47
3 com.apple.audio.CoreAudio 0x95bcfa47 CAGuard::WaitFor(unsigned long long) + 213
4 com.apple.audio.CoreAudio 0x95bd1602 CAGuard::WaitUntil(unsigned long long) + 70
5 com.apple.audio.CoreAudio 0x95bcfda7 HP_IOThread::WorkLoop() + 759
6 com.apple.audio.CoreAudio 0x95bcfaab HPIOThread::ThreadEntry(HPIOThread*) + 17
7 com.apple.audio.CoreAudio 0x95bc0300 CAPThread::Entry(CAPThread*) + 96
8 libSystem.B.dylib 0x926966f5 pthreadstart + 321
9 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x91225549 YieldToThread + 478
3 ...ple.CoreServices.CarbonCore 0x91229f8b SetThreadState + 130
4 com.apple.iTunes 0x00253bd9 0x1000 + 2436057
5 com.apple.iTunes 0x0019ef85 0x1000 + 1695621
6 com.apple.iTunes 0x001b02f7 0x1000 + 1766135
7 com.apple.iTunes 0x001b1cec 0x1000 + 1772780
8 com.apple.iTunes 0x001b218a 0x1000 + 1773962
9 com.apple.iTunes 0x001b2924 0x1000 + 1775908
10 com.apple.iTunes 0x0019b0c3 0x1000 + 1679555
11 com.apple.iTunes 0x0019fd1a 0x1000 + 1699098
12 com.apple.iTunes 0x0019fe8d 0x1000 + 1699469
13 com.apple.iTunes 0x001a13fb 0x1000 + 1704955
14 com.apple.iTunes 0x001a4289 0x1000 + 1716873
15 com.apple.iTunes 0x001a56ee 0x1000 + 1722094
16 com.apple.iTunes 0x001a598d 0x1000 + 1722765
17 com.apple.iTunes 0x0027c910 0x1000 + 2603280
18 ...ple.CoreServices.CarbonCore 0x91229e1d CooperativeThread + 309
19 libSystem.B.dylib 0x926966f5 pthreadstart + 321
20 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c140df JSStringRelease + 15
4 com.apple.CFNetwork 0x9086a508 CallFindProxyForURL + 391
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a329 _JSArrayFromCFArrayOfCFStrings + 109
5 com.apple.CFNetwork 0x9086a85a _JSPrimaryIpv4AddressesFunctionCallback + 373
6 com.apple.JavaScriptCore 0x94c14de7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 183
7 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
8 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
9 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
11 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
12 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
13 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
16 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
17 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
18 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
19 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
20 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
21 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
22 com.apple.JavaScriptCore 0x94c06477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
23 com.apple.JavaScriptCore 0x94c157ad JSObjectCallAsFunction + 173
24 com.apple.CFNetwork 0x9086a4aa CallFindProxyForURL + 297
25 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
26 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
27 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
28 com.apple.iTunes 0x00278a78 0x1000 + 2587256
29 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
30 com.apple.iTunes 0x0020380c 0x1000 + 2107404
31 libSystem.B.dylib 0x926966f5 pthreadstart + 321
32 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 11 Crashed:
0 ??? 0000000000 0 + 0
1 com.apple.JavaScriptCore 0x94b98dc5 void* KJS::Collector::heapAllocate<(KJS::Collector::HeapType)0>(unsigned long) + 485
2 com.apple.JavaScriptCore 0x94bbbca5 KJS::StringImp::toObject(KJS::ExecState*) const + 85
3 com.apple.JavaScriptCore 0x94bbb85c KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 284
4 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
5 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
6 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
7 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
8 com.apple.JavaScriptCore 0x94bddec5 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 949
9 com.apple.JavaScriptCore 0x94bc914a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
10 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
11 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
12 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
13 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
16 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
17 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
18 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
19 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
20 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
21 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
22 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
23 com.apple.JavaScriptCore 0x94bc1f29 KJS::IfNode::execute(KJS::ExecState*) + 25
24 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
25 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
26 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
27 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
28 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
29 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
30 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
31 com.apple.JavaScriptCore 0x94c06477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
32 com.apple.JavaScriptCore 0x94c157ad JSObjectCallAsFunction + 173
33 com.apple.CFNetwork 0x9086a4aa CallFindProxyForURL + 297
34 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
35 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
36 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
37 com.apple.iTunes 0x00278a78 0x1000 + 2587256
38 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
39 com.apple.iTunes 0x0020380c 0x1000 + 2107404
40 libSystem.B.dylib 0x926966f5 pthreadstart + 321
41 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a431 CallFindProxyForURL + 176
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c14f2f JSValueMakeString + 15
4 com.apple.CFNetwork 0x9086a443 CallFindProxyForURL + 194
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a431 CallFindProxyForURL + 176
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 11 crashed with X86 Thread State (32-bit):
eax: 0x0be1c18e ebx: 0x94bd75fb ecx: 0x10000000 edx: 0x185c31dc
edi: 0x00630073 esi: 0xa075a7e0 ebp: 0xb05c1d68 esp: 0xb05c1d0c
ss: 0x0000001f efl: 0x00010206 eip: 0x00000000 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0xc90ff4 com.apple.iTunes 7.6.2 (7.6.2) <be85bba4e23d475a9b7349f9001d7dd3> /Applications/iTunes.app/Contents/MacOS/iTunes
0x109e000 - 0x10a2fff com.apple.iPod 1.5 (15) <80c68d6d158ff1999c64d7450e34e0db> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x10a9000 - 0x10b0fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x10b9000 - 0x1145fdb com.apple.iTunes.iPodUpdater 7.6 (7.6) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x119d000 - 0x1266ff5 com.apple.DiscRecording 4.0.1 (4010.4.5) <a78fc46978268fd4f24bc9175f972938> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x12d1000 - 0x1310fff com.apple.vmutils 4.1 (104) <2fcd53ce313bb6050bfaf0ac6c1b5ead> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x175f000 - 0x17ccfff +com.DivXInc.DivXDecoder 6.6.0 (6.6.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x17e4000 - 0x17f6fd9 com.apple.FCP Uncompressed 422.component 1.5 (1.5) /Library/QuickTime/FCP Uncompressed 422.component/Contents/MacOS/FCP Uncompressed 422
0x17fc000 - 0x17fcffd libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
0x14080000 - 0x142c0fd2 +net.telestream.wmv.import 2.2.0.49 (2.2.0.49) /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0x142f8000 - 0x144bafea +net.telestream.wmv.advanced 2.2.0.49 (2.2.0.49) /Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac WMV Advanced
0x144fe000 - 0x14538fff com.apple.AppleProRes422 1.0.2 (46) /Library/QuickTime/AppleProRes422.component/Contents/MacOS/AppleProRes422
0x14584000 - 0x145bffff com.apple.QuickTimeFireWireDV.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x145cb000 - 0x1460ffe7 com.apple.DVCPROHDCodec 1.4 (231) /Library/QuickTime/DVCPROHDCodec.component/Contents/MacOS/DVCPROHDCodec
0x14632000 - 0x146d5ffe com.apple.AppleHDVCodec 1.4 (218) <5850ee1a6a354baf81929f784647da01> /Library/QuickTime/AppleHDVCodec.component/Contents/MacOS/AppleHDVCodec
0x146f3000 - 0x1472ffe3 com.apple.AppleVAFramework 4.0.20 (4.0.20) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x14736000 - 0x14750fe3 com.apple.AppleIntermediateCodec 1.2 (145) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x14755000 - 0x1475affb com.apple.AppleMPEG2Codec 1.0 (211) /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
0x14760000 - 0x14780ff3 com.apple.IMXCodec 1.3.1 (147) /Library/QuickTime/IMXCodec.component/Contents/MacOS/IMXCodec
0x14798000 - 0x147b2fe3 com.apple.applepixletvideo 1.2.16 (1.2d16) <798930d46fb63202d054bbabf6e8c0e6> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
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0x95c20000 - 0x95cabfff com.apple.framework.IOKit 1.5.1 (???) <60cfc4b175c4ef60bb8e9036716a29f4> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x95cb6000 - 0x95cf4ff7 libGLImage.dylib ??? (???) <093b1b698ca93a0380f5fa262459ea28> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x95cf5000 - 0x95e74fff com.apple.AddressBook.framework 4.1.1 (695) <24a448ba4f9f784189bd3183e3474d81> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x95e75000 - 0x95e93ff3 com.apple.DirectoryService.Framework 3.5.3 (3.5.3) <a3277abd826960efb44258699adafc17> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x95e94000 - 0x95eafff3 libPng.dylib ??? (???) <c0484bec6e2432b406755591924fe664> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x95eb0000 - 0x95f90fff com.apple.syncservices 3.1 (389.6) <51037594e950b0331d4996691cf4acba> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x95f91000 - 0x9634ffea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x96350000 - 0x96378ff7 com.apple.shortcut 1 (1.0) <057783867138902b52bc0941fedb74d1> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x96379000 - 0x96385fe7 com.apple.opengl 1.5.6 (1.5.6) <125de77ea2434a91364e79a0905a7771> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x96386000 - 0x96388ff5 libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x96389000 - 0x96389ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x96422000 - 0x9655aff7 libicucore.A.dylib ??? (???) <5031226ea28b371d8dfdbb32acfb48b5> /usr/lib/libicucore.A.dylib
0x9655b000 - 0x9655bff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9655c000 - 0x9655cffe com.apple.quartzframework 1.5 (1.5) <4b8f505e32e4f2d67967a276401f9aaf> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9655d000 - 0x96a30ffe libGLProgrammability.dylib ??? (???) <475db64244e011cd8811e076035b2632> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x96a31000 - 0x96af8ff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x96af9000 - 0x96afcfff com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x96afd000 - 0x96c21fe3 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x96c22000 - 0x96c27fff com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x96c28000 - 0x97038fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x97039000 - 0x9704ffff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x97050000 - 0x97182fff com.apple.CoreFoundation 6.5.2 (476.13) <b633d15f2901d73670cb1475628df1b3> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x97183000 - 0x97233fff edu.mit.Kerberos 6.0.12 (6.0.12) <1dc515ebe407292db8e603938c72d4e8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
TimThis is just to confirm that I too am seeing the same problem following application of the 10.5.3 update. However, in difference to some of the other responders, podcasts continue to update without issue for me. The Console reports the following in system.log when the crash occurs:
com.apple.launchd[144] ([0x0-0x77077].com.apple.iTunes[899]): Exited abnormally: Bus error
Running a Repair Permissions job on the disk did not resolve the problem. Trashing preference files for iTunes has no effect. It's possible that iTunes is objecting to the proxy server that I connect through to the Internet at work via Ethernet so I'll try to connect at home and see if that makes any difference. -
Itunes can't access music store
i'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other programs works perfectly fine. However, iTunes returns the error:
"iTunes could not connect to the music store. The network connection was reset. Make sure your network connection is active and try again."
I have a firewall, but i'm sure it's not causing the problem because i shut it off just now, and iTunes still doesn't work.
I tried the support pages but it didn't help much. What do you expect is the problem? I was able to access the music store a couple of months ago, but now it hasn't worked for over a month.
I currently live in China by the way, if that has anything to do with it, since the government blocks many sites. any possibility iTunes was blocked?
IBM 41p Windows XP Proi'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other
programs works perfectly fine. However, iTunes
returns the error:
"iTunes could not connect to the music store. The
network connection was reset. Make sure your network
connection is active and try again."
I have a firewall, but i'm sure it's not causing the
problem because i shut it off just now, and iTunes
still doesn't work.
I tried the support pages but it didn't help much.
What do you expect is the problem? I was able to
access the music store a couple of months ago, but
now it hasn't worked for over a month.
I currently live in China by the way, if that has
anything to do with it, since the government blocks
many sites. any possibility iTunes was
blocked?
IBM 41p
Windows XP Pro
wait a while. The music store server is probably down for maintenance. Today is tuesday and it's the day for all the new releases so they may be updating. This happens sometimes. You may also need to update your account if you have not been on for a long time or if you are using a different computer, or you may need to update to the latest version of iTunes.
Windows XP Pro -
Access to ITunes Home Page and Music Stores in Other Countries
In the past two days, I haven't been able to access any
other ITunes music store except the US and only when I press
music and not the little house (home) symbol.
As I am an independent musician and my tracks sell on ITunes
in US and abroad, I've been checking on how my tracks,
particularly, Senza Fine, are doing in other countries
(which top songs are currently posted on my Itunes webpage).
But in two days I can't seem to access the home pages of
countries other than the US, and I'm wondering why the
"Could Not complete the Music Store Request--the Store
may be busy" BOX keeps coming up. My internet connections
seem fine.
Other than that, I think ITunes is the best. I'm also happy to see the Starbucks connection and availablity of dvd's.
Thank you for any input,
Elyse O
Custom made system Windows XPI just fixed it, thanks to another poster's info. I had to
uninstall my old ITunes and 70.2 Quicktime and install the
new ITunes 7.0 with 7.1.1.3 Quicktime player. Now I have
access to all files, all countries.
Best,
Elyse O -
Error message: iTunes cannot connect to music store....
I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team. -
Itunes crash when browsing Music Store
I wonder if anybody can help me. iTunes tends to crash when I'm browsing the music store. It very happens often. I tried trashing the preferences and doing the disk utility according to the guys from the genius bar, but it still persist. I appreciate any help on this. Thanks.
Me too, but I'm afraid that I don't have anything worthwhile to add to the discussion. It's been going on for months and no one seems to want to acknowledge the problem. iTunes works fine as long as I don't try to send Apple any money, so I guess it's their loss except that it means I have to travel to a physical store to buy CDs on plastic optical media.
-
Itunes will not display music store on my powermac g5
I open itunes, click music store and nothing comes up. It just stays blank with the copy rights c all rights reserved | privacy policy | terms and conditions| terms of sale - all shows but nothing else. what do i do?
Anyone?
Apple won't help me unless I pay them first -
ITunes Crashes while loading Music Store
When I want to load the music store, iTunes crashes. Creating the problem of me not being to use the music store. HELP PLEASE!
Dell Dimension 9100 Windows XPDitto
exactly the same situation here
Dell XP pro
itunes crashes on clicking of 'music store'
starts to load for a sec or two then program exits cleanly to desktop..
I did a repair with the windows 'add/remove' progam utility..
that seemed to work for awhile but the next day... exact same problem
please advise -
ITunes 6 -Constantly Accessing Music Store
About every 3 to 6 seconds iTunes is "accessing music store" for no apparent reason. Nothing left to download.
Is this normal iTunes behavior?The problem resolved automaticall......Hey !
-
I downloaded two songs from the lottery music store onto my iPhone 3 and played part of both of them and now I don't know where to find them? Please help me
Swipe your Home page to the far right and do a Search of your audio book.
-
'ITunes cannot connect to music store' fix.
If you have been getting the above error message recently then hopefully I have found the way to solve it. It is easy, just go to Internet Options, Advanced and scroll to the bottom and select Default. Apply and this should fix it. It worked for me so I hope this helps. I am no expert I was desperate and tried everything.
Thank you so much John! I've been struggling for 5 days with this new version and this seems to have fixed my issues even after I have tried all of the "other" recommendations that have been posted including completely uninstalling my virus protection which I don't recommend and it did not work. I'm surprised something so simple worked!
Since your so brillant- perhaps I can ask a stupid question that you can answer- my library does not seem to want to auto populate either one of my IPODs since this all happened, I've tried to click manual and automatic downloads from playlists, and yet the only items that will download are items copied via cd, podcasts and recently (as in 5 minutes ago songs. -
HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
EmilyEmily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ??? -
ITunes music store veryyyyy slow
I can get onto Mozilla and Internet Explorer with great connection speeds, however itunes is the problem. I am downloading an episode of The Office, which normally took a little less than 5 minutes, but it is taking up to 80 hours to download. I live in a college dorm, and the same problem is also happening to my roomate, and another person across the hall, but I haven't asked anyone else yet though. I upgraded to itunes 7 before this problem happened, and my roomate was still on itunes 6 when his music store started going slow. I tried flushing out my DNS like a help topic told me to, but that didn't help, and i don't think i have any pop up software to delete, can anyone help me?
I am haveing the same issue when first opening the music store. I never had a problem before when using iTunes version 6 but since I upgraded to 7 I can not open the store or my shopping cart. I tried clearing the dns and that did not work either.
-
Why can I not buy songs from iTunes Music Store?
Earlier this year I moved from the U.S.A. to Sweden... changing my 'Mac.com' account address while doing so.
Last week, I tried to purchase some songs from the iTunes Music Store with my American MasterCard (a debit card) which is listed with my Swedish address at my U.S. bank. As I had never purchased at the iTunes M.Store before I was instructed to 'review my account'... which I did. It had my present Sweden address and my Mastercard listed as method of payment. Upon submitting the form, it was rejected, saying that my MasterCard was 'invalid for Sweden'! So I then go to the Apple-Sweden Store and purchase an iTunes Music Card which I receive in the mail the following day. Now I follow the Apple advice posted for purchasing music by redeeming an iTunes Music Card without listing a credit card (http://www.apple.com/se/support/itunes/store/giftcard/#GCA)... except there is no selection for NONE as indicated in these instructions.... So once again when I submit the form it is rejected, meaning that this time I have already spent money for the iTunes Music Card that is now worthless to me!
Is there another way I can redeem this card without going through that 'review account' window...?
I don't care to set up another account by setting up another e-mail address just to do this... as I want all of the Apple business to go through my Mac.com account as it should be configured to do so!O.K. Everything seems to be in order now!
I don't know what happened but this is the results....
After attempting to edit change the information on my iTunesMS account at least 7 times, I posted the above question, logged out of iTunes, closed down all my apps and turned off my computer.
A few hours later, I thought I would give it one more try and when I turned on iTunes, went to the Music Store and then 'reviewed' my account... it had my old American address on it with the country listed as Sweden... I just left it alone, as it didn't have my credit card info listed at all... Curiously, I'm clueless about that (though I did send this same complaint to Apple during the first posting... did that have anything to do with it?) When I clicked the continue button (without changing any info) it prompted me that I was finished setting up my iTunes Music Store account and I was immediately able to download some songs....(using the iTunes Music card--- I have not tried my MasterCard!)
So basically, I did nothing except close iTunes, turn off my computer and later rebooted it and opened iTunes! Strange... does that seem like a fix or what?
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