ITunes Error -10 - fail to restore from backup

I updated an iPad1 from IOS4.3... to IOS5.1.1
When in the process of restoring the backup, the iPad starts to automatically reboot and connection with iTunes is lost, resulting in an -10 error message: Can't complete the restore, connection with the iPad is lost.
When you plug it back in,it recognizes the restore didn't complete, if you continue, same thing happens: itunes starts to reboot....
HELP!!!

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

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