Itunes error -42110

I am very frustrated by the lack of support by Apple. I tried to download a rental 2 weeks ago and was unable to do so on my iphone 5. I called support and they offered to refund the rental fee. No reason was given for the problem with the download. Today I rented a movie but each time I tried watch it I received the error message -42110. I called support and was asked if I was connected to the internet, if I had the most recent version of itune and operating system. I have a imac and yes, all the curren operating system. The tech, kept saying, he didn't know what the problem was and "let me read this report' then he would simply repeat I needed the current version of itunes. I have 10.7 while on the phone I checked for updates and all software is up to date. I will not rent another movie from itunes until they can fix this issue.

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

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