ITunes Error 502, 504, 5004, iTunes Store Unusable, Apple Refuses to Respon

I've tried over, and over to contact somebody at Apple the last 4 days, press contacts, executive people, technical support, and nobody will respond about iTunes being slow. It's the reason iTunes search times out.
Apple stop using a JSP or webobjects server. Way to sloooow. As these forums powered by the same technology have been in the last few days.
Fix iTunes now!!! We pay for this service and you're losing money and customers.
Anyone who types in search and doesn't get results, test this out type "fix itunes" in the search box on the itunes store, these results will get passed on to Apple maybe? But the search always times out for the last 4 days.
Arrrrrrggg.

It seems so far to only be affecting people on the west coast. Apple if you give a **** I'm literally 2 miles from your headquarters, it's everywhere in the valley, not comcast, or any one provider, it's dozens of them, and it's affecting my friends in Colorado.

Similar Messages

  • ITunes error 502

    I couldn't connect to the music store i have got one AVG Free edition my windows firewall is turned on, but i have iTunes in exception. and i have one MS firewall client..whenever i click the iTunes Music store it says.."iTunes Couldn't conect to iTunes Stre. An unknown error occured 502 Make sure your network connection is active and try again". I even tried to turn off my windows firewall and that MS client frewall but still i m gettin same error and whenevr i click update iTunes it sayz.."iTunes update server coudn't be connected.Please Check ur connection and try again."
    Please help me to resolve this problem.

    It seems so far to only be affecting people on the west coast. Apple if you give a **** I'm literally 2 miles from your headquarters, it's everywhere in the valley, not comcast, or any one provider, it's dozens of them, and it's affecting my friends in Colorado.

  • Can't install itunes - error message  "the folder "itunes" cannot be found

    Help. I just bought a new Iphone and can't get itunes to load. I had itunes on my computer for several years for my nano - haven't synced up in about a year. Went to open it and got the following error message
    The folder "itunes" cannot be found or created and is required. The default location for this folder is inside Mu Music folder"
    I have uninstalled everything - quicktime, apple mobile, every single file. I have rebooted, run searches to make sure there were no files at all left - did it through control panel, search etc., rebooted and downloaded it again (this make about 5 times now) and still get that same message that the folder cannot be found. Help! I just blew about $400 in the Apple store!
    Can anyone help me?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • TS1424 itunes error "secure link to itunes failed"

    Having difficulties updating my itunes on my laptop to newest version. When I run diagnostic I get the error "secure link to itunes failed." I've tried all the suggestions under the help tab. Need help.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if the problem has been resolved.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • ITunes Error: Cannot play bought iTunes movie from one day to the other "The selected movie won't play on your display."

    Hi,
    just a few weeks ago I watched on my new iMac 5k Retina a long-ago-downloaded movie (iTunes content, HD, Billy Joel. Live at Shea Stadium). I had no issues watching it on the new wonderful display just a few weeks ago!
    Today I wanted to resume the video and got the error "The selected movie won’t play on your display. This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).".
    Actually the movie plays for a few seconds and then the movie window gets black and the error message appears. Restarting iTunes does not help. Restarting the Mac also not.
    How can this be fixed?
    Additionally I get since I moved from my old iMac to the new one the iTunes error "Do you want the application “iTunes.app” to accept incoming network connections?" every time I start iTunes.
    BR
    Alex
    iMac 5K Retina (ser no DGKP813CFY14)
    AMD Radeon R9 M295X 4096 MB, 4 GHz Intel Core i7,
    OS X 10.10.2 (14C1514)
    I am running FCPX, iTunes, Aperture...

    I found the issue, a new app that I installed the other day...just renamed it and now I can watch the bought content again...
    BR
    a

  • ITunes error 42404 A required iTunes component is not installed.

    Please repair or reinstall Quicktimes.
    iTunes and library is stored on external hard drive connected to Dell PC
    Windows XP. I made a shortcut on the desktop. Now all I get is this error message.
    I have tried uninstalling and reinstalling and repairing Quicktime on both the Dell and external hard drive.
    What is going on here?
    Thanks!

    The last iTunes version that is compatible with Windows 2000 is 7.3
    You need to download the windows 2000 version
    http://www.apple.com/support/downloads/itunes732forwindows2000.html
    Then uninstall all the iTunes related programs listed in this article which is actually for XP:
    http://support.apple.com/kb/HT1925
    Then install the 2000 compatible iTunes.
    If you get a message about a later version library when you try to start iTunes, you have to recreate the library from the xml file:
    http://support.apple.com/kb/HT1451
    I am afraid if you want iTunes 8 you will have to ugrade your operating system or get a new PC.

  • ITunes error 13010, but this 'iTunes Library Genius.itdb' file doesn't exist...?

    I had to force quit iTunes and since then it won't open again, showing that godawful 13010 error that so many people seem to get. I searched through the forum and everyone keeps saying to delete the file 'iTunes Library Genius.itdb' but I've looked everywhere and that files DOES NOT EXIST on my macbook. How can I fix my iTunes, what's going on?

    Oh boy.  Ok the answer here is not good.  The database that iTunes holds all the song info in is hosed.
    First try re-installing iTunes.  This has almost no shot of doing anything, but it is worth a try since the next option is a HUGE pain.
    When that does not work go with all the song info is hosed.  So in your <User>/Music/iTunes folder you need to delete the files listed below if they are there.  Then restart iTunes.  You are going to have to re-import all of your content since this is deleting all the index information iTunes has about where the files are at.
    iTunes Library Genius.itdb
    iTunes Library Extras.itdb
    iTunes Library.itl
    iTunes Music Library.xml

  • Itunes error message -42406, required Itunes component.

      I have reinstalled the newest Itunes version but I get the same error. Music plays but my Ipad is not recognized. What to do?

    Could you post some minimal diagnostics for us, please?
    In iTunes, go "Help > Run Diagnostics". Uncheck all four boxes, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
    (Fingers crossed, the list of installed components may give us some clue as to what iTunes thinks is missing.)

  • Itunes error when restore unable to contact the apple server at this time try again later, how do i get around this??

    restored through itunes as i bought it and coud not activate it. when restored searching....no sim... have rang up hpone if not blocked or anything and is on o2 can someone help me please?

    If the phone was hacked to unlock it, it will not be able to activate until and unless the original carrier authorizes unlocking it. Since the UK carriers will not authorize an unlock for a phone that is not actively in use on their network, and you will not be able to activate it on any network until after it is unlocked, you will most likely not be able to activate and use it at all. It's a catch-22.
    Return it to whereever you bought it and get a refund. Then buy a phone from a legitimate source.

  • TS3694 itunes error (-42404) -- Okay, getting a little frustrated (but then again, who isn't a little frustrated?). I recently tried to upgrade iTunes software a few days ago but it failed. What is (-42404) error code mean?

    itunes error (-42404) -- Okay, getting a little frustrated (but then again, who isn't a little frustrated?). I recently tried to upgrade iTunes software a few days ago but it failed. What is (-42404) error code mean?
    I get the following:
      (1) iTunes - The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? Yes/No
      (2) iTunes - The software required for communicating with iPods and mobile phones could not be repaired. Please reinstall iTunes if you wish to use these devices. OK
      (3) iTunes error message - A required iTunes component is not installed. Please repair or reinstall iTunes. (-42404) OK
      (4) iTunes error message - We could not complete your iTunes Store request. A required iTunes component is not installed. Please repair or reinstall iTunes. (-42404) There is an error in the iTunes Store. Please try again later. OK
    Okay, so I decided to uninstall and reinstall. Funny, iTunes can be found in a program folder, but it does not show up in the programs list. I tried to look for it using the command prompt ("wmic" --> "product get name") but iTunes is not there either. Doesn't even show up in the registry to try to uninstall.
    I just want to "properly" uninstall and reinstall iTunes (plus the other usual suspects, Apple Software Update, Apple Mobile Device Support, Bonjour, & Apple Application Support). If anyone out there has any suggestions, please help! (I'm running Windows Vista -- don't judge/laugh) :-)

    Okay, feeling like an idiot, but will share so others don't have to. I rebooted my computer and that enabled iTunes to reappear in the programs list. Don't appear to be having the same problems as before (no error messages now). Problem solved!

  • I just recently upgraded to the new itunes and getting this, ADAdPolicyEngine_DidEnterStation, could not be located in the dynamic link library C:|programsFiles(x86|itunes.dll, itunes.exe Entry point not found itunes Error 7 windows 127

    I just recently upgraded to the new itunes and getting this, ADAdPolicyEngine_DidEnterStation, could not be located in the dynamic link library C:|programsFiles(x86|itunes.dll, itunes.exe Entry point not found itunes Error 7 windows errors127

    See iTunes launch errors caused by iAdCore.dll.
    Review the rest of the user tip if required.
    tt2

  • ITunes can't connect to Music Store - error 502

    Since updating to iTunes version 7.1.1, I haven't been able to connect to the Music store at all. I've sent messages to Apple twice stating my problem, but I haven't gotten a response at all. My connection, of course, is fine, but I can't connect. The message I get is "iTunes cannot connect to the Music Store. An unknown error occurred (error 502). Please check to make sure your network connection is working and try again."
    Anybody have any answers?

    You may want to consider performing the following to be sure no software is conflicting with iTunes:
    1.) Disable all anti-virus software you may have running
    2.) Disable all firewall software you may have running
    3.) Disable all web acceleration software you may have running
    4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem
    This article may help you out as well:
    http://www.info.apple.com/kbnum/n300870
    =)

  • Itunes store error code 504

    I couldn't access the itunes store, where after 3 minutes or so the error code 504 turned up and a 'please try again later'. Spent an hour looking for a solution on forums etc etc.
    Simple solution: select Store -> sign out
    et voila! there it was
    signed in again. Problem solved

    my error 504 message still wont work i cant connect to the app store on my computer or ipod... itunes is so dumb.

  • Itunes could not connect to itunes store - an Unknown Error Occured (502 )

    PLEASE HELP !!!!!
    For the last 3 days I have been trying to login to the itunes store, but have recieved the message "Itunes could not connect to itunes store - an unknown error occured (502)" each and every time. Can someone please tell me why this is happening and what I can do to fix the problem. I would really like to download some games onto my Ipod, but am having no luck.
    Thanks
    Elizabeth
      Windows XP  

    I have been getting the "cannot access" result for several days, even trying again repeatedly throughout the day and night. It may have started after the last Windows security update. I have not changed anything else on my system prior to this happening, nor have either of the ISP's I use. I agree "something" must have changed, but there seem to be a lot of other people experiencing this same problem. If you are one of them, did it start after applying the Windows update?

  • Error 502, PayPal & iTunes Not Downloading Music

    I'm having problems downloading music from my Shopping Cart. A couple of days ago, when I pressed the 'Buy Now' button, I received a 502 (unknown) error. iTunes did not download any music so I tried again...then again...and again. Still nothing! I was concerned but figured it was a temporary problem. Later, I checked my email and was astonished to find several PayPal receipts for my purchases at the iTunes store!! What a mess! Apparently when I pressed the 'Buy Now' button I was actually purchasing the songs even though I was never able to download them! I contacted Support and they kindly refunded everything (which totalled over $50) without an explanation as to what happened or what error 502 was! Tonight I tried again (thinking it was just a fluke) and received a 'Credit card orders cannot be processed now...' error. Not sure what's going on. I never had this problem before. I hope they correct this soon. I'm using iTunes 6.0.1 and Windows XP Pro.
      Windows XP Pro  

    hmmm. itunes will only automatically convert unprotected .wma files:
    Importing Windows Media Audio files with iTunes for Windows
    so first check through some of those files that didn't convert. are they protected, or unprotected?

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