ITunes error -9813

I updated to the iTunes 8.2 (23) and then tried to update my iPhone to OS 3.0. The OS didn't install so my phone doesn't work and when I connect it to iTunes I get the following error:
We could not complete your iTunes Store request.
An unknown error occurred (-9813).
There was an error in the iTunes Store. Please try again later.
I also get this message if I try to view my account. I read that this has to do with the keychain and have already tried resetting and repairing the keychain but it did not help. Any suggestions?

The "Error 9813" alert occurs when there is an issue with the root certificate in a Keychain. Root certificates are stored in a system keychain located at :
/System/Library/Keychains/X509Anchors
These roots are used by Mac OS X system software to evaluate trust for secure web connections, secure e-mail, and other PKI interactions.
There are a few possible resolutions for this issue:
1. Quit iTunes, open Safari, and choose Empty Cache from the Safari Menu. Return to the iTunes Store and test to see if the issue is resolved,
2. Copy the "X509Anchors SystemRootCertificates.keychain", and "SystemCACertificates.keychain" files from another computer running the exact same version of Mac OS X as your computer, restart, and test.
3. Reinstall Mac OS X on your computer.

Similar Messages

How do I fix itunes error -9813

Trying to connect to itunes though unable with error -9813 popping up.

There's some troubleshooting info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Can't sign in to iTunes or download music "Unknown Error (-9813)"

Every time I try to sign into iTunes to download music I get the following message:
"We could not complete your iTunes Store request. An unknown error occurred (-9813)"
I tried uninstalling and reinstalling iTunes and that didn't help....

My nephew is having the same issue as of today. Opens iTunes 8.0.2, clicks Sign In. Tried to create a new account, got the unknown error -9813.
We created an AppleID through the website (that only worked in Firefox, not in Safari 3.2.1) and then clicked sign in. We entered his info, same thing, error -9813.
He's on an iMac running 10.4.11.
I'm going to say this is a bug or recent issue.

Unknown error -9813; no downloading allowed!

This is getting very tiresome.
I rarely use iTunes-and I use the store even less.
But I found a song I wanted to download and went and opened the ITMS.
when I click on a song, and then try to log in, I get an "unknown error -9813-make sure you have a network connection" well, since i AM in ITMS-I must have a network connection, yes?
If I try to open a new account-same error.
To top it off, I decided to play one of the 5 songs I had in my library, and guess what- not available!
So I go into user/documents/iTunes...hey,wait a minute! there IS no iTunes folder with library inside!
I rather doubt that I trashed the folder, so Im willing to bet that iTunes 6 or 6.01 did it. grrrr.....
I have QT 7.03, ive trashed .plists and did a permissions/keychain repair. nothing.

As you know about permissions repair and suchlike I will guess that you have searched for files (or iTunes Library) on your computer or external HD (mine is on an external drive) to determine whether your library has in fact disappeared altogether.
I used to lose random music files on a fairly regular basis back in iTunes 4 and before but I have found that since version 5 things have been very stable.
Go to the Itunes preferences and click on the advanced cog wheel to see where it thinks your library is located. If it finds the library follow the path displayed... but if it isn;t there I'm not sure what to suggest apart from searcihng for individual music files... Search for m4p files to locate recent purchases.

Error 9813 when I try to authorize my tracks

Is there a problem with authorizing more than two accounts of purchased music on one computer? My brother's music is already authorized but when I added my purchased music and attempt to play them, I try to log in but get the error 9813. I wasn't sure if this was just a biproduct of the technical issues the store has been having today or not. Any help would be appreciated.

Doublechecking. Did you also check on the system preferences (for Sharing) as per the 1008 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document?
iTunes: Advanced iTunes Store troubleshooting

Problem buying song: Error -9813

I have been using iTunes for a while but never purchased a song. Recently I have tried several times to buy a song and keep getting an Apple Store error 9813.
Has the iTunes store been having problems or is it something I am doing. I know my password is right since I was able to log into this forum.

Don't know if it will solve the problem, but I found this link:
http://www.mortaine.com/blog/2007/01/08/mac-os-x-fix-itunes-cant-connect-9813-an d-mac-cant-connect-errors

What is "error 9813?"

I am new to downloading podcasts. Each time I try, I get the error message "9813" which says the problem is with I Tunes. Can anyone help?? Thanks.

Other forums on various websites seem to suggest this is a keychain error.
This post offers suggestions for 10.3; not sure if it works in 10.4, but definitely not 10.5
http://forums.macosxhints.com/showpost.php?p=193131&postcount=5
This suggests verifying and repairing, in Keychain First Aid
http://forums.macnn.com/82/applications/309536/error-9813-itunes-trying-login-it ms/
http://discussions.apple.com/thread.jspa;jsessionid=aSZIOXk8m64efwTkV2?messageID =2836522&#2836522
CG

ITunes error message - "video format is not supported by the iPad" My video is mp4, mpeg-4.

When syncing my iPad 2.... Why do I get this iTunes error message? "video format is not supported by the iPad"
My video is mp4, another is mpeg-4.
I thought the iPad 2 could play almost any format.

Must conform to these specs:
Video formats supported: H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format
Or download an alternate video player,such as avplayerhd.

ITunes error 7 (windows 127) VideoToolbox.dll

I have uninstalled, reinstalled, tried installing the videotoolbox.dll file seperately, and looked up just about everything i can find but nothing matches my exact problem or fixes it. When I try to open itunes i get 2 error messages. The first reads:
"The procedure entry point kVTCompressionPropertyKey_ThrottleForBackground could not be located in the dynamic link library VideoToolbox.dll"
After I click ok I get another pop up saying:
"iTunes was not installed correctly. Please reinstall iTunes
Error 7 (Windows error 127)"
Can anyone help me fix this?
Thank you
P.S. I am running Windows 7 64-bit

See iTunes launch errors caused by iAdCore.dll.
Review the rest of the user tip if required.
tt2

Itunes error

when i try and open itunes on my laptop i keep getting the error message Itunes new library and it wont let me open it. I've tried repairing it on control panel and i've also tried installing a newer version. Nothing works.
Any ideas?
Cheers

Well, I've been the victim of curious and unsolveable iTunes errors, too, but not the same as what you describe. I suspect it had something to do with updating my computer with an external drive/iPod mounted. Or it was just one of those funny little bugs from Apple. You might try backing up, repairing permissions, repairing the start-up volume, and resetting the PRAM.
And if that doesn't work or you already tried that, well... Have a good one!
That's a quote from my favorite cancelled cartoon show, Futurama. Bender says that to Zap Branegan as he is about to get pulled out a breech in the hull into the infinity of space. Seems like it may apply to your situation, too.....

How to fix itunes error 1611 while restoring ios 4.3.2 , and when i restore to 4.2.1 the can be ok.plz help me

how to fix itunes error 1611 while restoring ios 4.3.2 , and when i restore to 4.2.1 the can be ok.plz help me

have a look at this support article.

ITunes update shows runtime error R6034/iTunes error 7/Windows error 1114. iTunes tells me to reinstall but I've uninstalled/restalled and get same error messages.

After iTunes update I see this - Runtime error R6034 "application has made an attempt to load the C runtime library incorrectly". ThenUninstalled then I also get iTunes was not installed correctly. Please reinstall iTunes error 7 (Windows error 1114). I've tried fixes for runtime but computer says there are no errors. I've uninstalled/reinstalled iTunes and get all the above messages. Now when I start up my computer the runtime error pops up, but once it is closed computer works fine until I try to open iTunes. I've even tried a system restore going back to November. I use iTunes for audiobooks on iPod and I'm going to get desperate soon. Any suggestion?

Follow the instructions of tt2 in: https://discussions.apple.com/thread/5822086

ITunes error message -39

Hi,
I'm running an eMac 10.3.9, iTunes 6.0.4 and an iPod 30gb photo.
I started having problems a few days before the latest iTunes update came out earlier this week, with iTunes not quitting and it not being able to find the library.
Now with the iTunes update, I get the error message
"the iPod cannot be updated. An unknown error occurred (-39)"
I have run Disk Warrior 3.0.3 over the disk and the iPod with no change.
I have run Onyx and Yasu to reset permissions, cron etc etc. with no change.
There is no reference to iPod/iTunes error -39 on the Apple website nor in this forum.
I have changed USB ports with no change.
The iPod appears in the iTunes menu and the battery charges. I can also open the iPod disk and work with the contents.
I have reset the iPod with no change. I used the 'hold the central button and Menu at the same time' trick, so could go one step further and delete everything from the iPod and start again.
But that is assuming the problem is with the iPod. If the problem is with iTunes I won't be able to reload all my songs onto the iPod.
Any hints appreciated.
Tim
eMac 1.25gHz Mac OS X (10.3.9)

Problem resolved by restoring iPod to factory settings and reloading all the songs.
Prior to this I deleted iTunes and downloaded a new version from the Apple site. This did not resolve the error -39 message.
Then I took the plunge and restored the iPod. Works fine now.
I'm posting the fix to help anyone into the future with the same problem.
Tim

TS1424 cannot connect to itunes error messageinformation from sync services Reconnect or try again later

cannot conect to itunes error message "itunes was unable to load data class information from sync services Reconnect or try later"
i hate itunes!!!!!!!!!!!!!!!

Hello tonyb2910,
The following article should be just the thing to put Sync Services down and get your iPhone working smoothly with iTunes again.
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/TS2690
Cheers,
Allen

HT1926 Have the same problem as many other users: tried to update iTunes on Windows 7 today; first message "unable to locate component- MSVCR80.dll was not found" then "iTunes was not installed correctly. Please reinstall iTunes - Error 7 (Windows error 1

I have the same problem as many other users: updated iTunes on Windows 7 on Jan 26, 2014 and iTunes does not open. First message "unable to locate component- MSVCR80.dll was not found" then "iTunes was not installed correctly. Please reinstall iTunes - Error 7 (Windows error 126)". When will Apple fix this? Don’t feel like uninstalling all Apple software and then re-installing it as suggested, as I am on a terribly slow internet connection while travelling in the DR Congo.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

ITunes error -9813

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