ITunes Error and another question

So one day I was listening to my 30GB Video Ipod and it froze. I went about restarting it with the hold button, and the rest of the stuff. However, this time it started it was a bit different, it erased all of the songs on my Ipod. Or so I thought. Now when I connect it to iTunes it says that over half of my ipod is filled with "Other" but there are no songs, videos, anything listed. What's the reason for this?
Also, I tried connecting to itunes store and it says "iTunes could not connect to the iTunes Store. You do not have permission to access the requested resource." I'm using firefox and I'm not sure why it's not letting me connect.
Thanks guys,
Mike

Mmm, just been back into my iPod screen and my manual setting was no longer checked! Not changed by me so the install must have overridden the settings I had on the iPod. And guess what, not responding for about the 20th time in the past hour. I have new music to put on my iPod and new videos, I want to be able to do this and I just wish I had not spotted there was an iTunes update as I would not be having these problems. I wonder how much time all the people posting here have wasted since iTunes 7 was released? I initially lost everything on my Nano when I first installed 7 but the 60 GB video was fine. I have passed that to a friend and purchased the 80 GB and with the first release of 7 that was fine (other than not being able to add the playlists mentioned above), but now with this new update I am stuck with an iPod with only a fraction of the music I want on it - that's why I spent money on buying an 80 Gb version.

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