ITunes error downloading purchases / app updates

Purchased three iPhone apps in iTunes 10.4.1 on Lion 10.7.1 on iMac.
Received download error message: "There were problems downloading some purchase items." "You do not h ... [text hidden, can't be read] Please check that the connection to the network is active and try again."
Download status returns a message "stopped (err = -5000)".
Have tried rebooting, turning network off and on, trying again next day, but receive same message, despite having network (wifi) access.
Please help. Problem arose out of nowhere.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
-Griff W.

Similar Messages

  • Unable to "purchase" or download free APP updates

    I am trying to download free App updates on my iphone but it says unable to purchase try again later. so i waited a couple days, and it still wont work. and itunes wont update them either. I have the 2.2 software ive tryed to restart it i cant figure it out. anyone know what the problemo is?
    thanks

    I had the same problem. I just fixed it. There are several posts on many forums addressing the "5002" error that date back to the IT8 roll out. My solution started with the post linked below.
    http://gosublogger.com/2009/01/how-to-fix-itunes-error-5002/comment-page-1/#comm ent-5330
    After trying the suggested fix I posted the following:
    Thank you for posting this work around. My iPhone 3G has been unable to update apps as well as iTunes 8 running on my MBPro. I followed your instructions to the letter, but still have the same symptoms with “5002″ error. Next I backed up my Mobile Apps folder again (after the reinstall (I kept the original backup as well)), deleted all, and synced with my iPhone 3G. At this point only the apps from my phone are in the iTunes Mobile Apps. folder. No success. I still get the “5002″error in iTunes, and “unable to purchase” when updating apps using iPhone.
    Any suggestions?
    UPDATE:
    After an extensive Error “5002″ Google search, I discovered the post linked below.
    http://discussions.apple.com/thread.jspa?threadID=1716575
    I logged onto my iTunes account, and discovered that there was now a blank Credit Card security/CCV field next to the CC number field. Also there was a weird message in red stating that my address did not seem to be traditional for my area, and required editing or some such nonsense. I deleted a few characters in the address field, re-typed them exactly as they were, filled in my CC CCV code, and clicked done. All problems fixed!
    I hope this helps..
    PDW
    Message was edited by: PDW4137

  • I'm having a problem with downloading multiple app updates and moving songs between iTunes and my external hard drive.

    I'm having two problems with iTunes, but I'm not sure if they're related issues. First, when I try to click "Download All Updates" for apps, only one update will download and I will get successive error messages for all of the other updates. However, if I click update for each individual app, they download fine. Why am I not able to download all app updates simultaneously now.
    My second issue is that I cannot move songs from iTunes to my external hard drive or vice versa. When I drag the files, the blue plus sign appears, but the file does not appear where I moved it to.
    Both issues have been occuring for about month. Any help would be greatly appreciated.

    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked. This seems to help with partial downloads...
    The other issue doesn't ring any bells.
    tt2

  • HT2589 No matter how many times I've reset my iphone4 and reentered my account information I can't assess my music in iTunes Match or purchase or update any apps or music. How can I fix this. On enabled devices iTunes on my computer shows my iPhone with ?

    I can't access iTunes Match or make any Music or app purchases or updates after updating to iOS 6. No matter how many times I've reset my iphone4 and reentered my account information I can't assess my music in iTunes Match or purchase or update any apps or music. How can I fix this. On enabled devices iTunes on my computer shows my iPhone with ? marks.

    This may help.
    Fix for “No Content” on iPhone & iPod after iOS 4.2.1 update
    The try the standar fixes:
    - Reset. Nothing will be lost.
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Restore the iPod from backup via iTues
    - Restore the iPod factoery defaults/new iPod.

  • Help, i get the 'error downloading purchased music.' what do i do?

    i can download music and podcast fine but when i try to purchase a tv show i get the error message "there was an error downloading purchased music. the disk could not be read from or written to" i went to the purchases command in the advanced menu several times with no luck. i have purchased three seperate shows and get the same message. i'm tired of wasting money and would like some help.
    thanks

    Hmm... I've never seen a issue exactly like this before personally, but usually you get the "Disk Locked" error when installing iTUnes or adding anything, songs or videos to iTunes folder. go here and follow the instructions http://docs.info.apple.com/article.html?artnum=302398
    You may have to uninstall/reinstall iTunes AND quicktime if this does not work. Uninstlling iTunes DOES NOT delete any music, playlist, ratings ect ect

  • Itunes will not sync app updates to phone

    Syncing phone to itunes on Win8. Set to sync music manually. After downloading all app updates to laptop, syncing does not update apps on phone. Thoughts?
    Found solution in another thread right after I posted this. Thanks anyway.

    Hi throgs!
    You may want to try to manually manage the music on your iPod touch. You can do this by following the directions in the following article, and attempting to sync your music that way:
    Managing content manually on iPhone, iPad, and iPod
    http://support.apple.com/kb/ht1535
    If you do not wish to manually manage your music, you can also try to sync automatically, but first you will want to sync the iPod with the "Sync Music" box checked, but no boxes checked in the fields for Genre, Album, Artist, or Playlist. Then choose the items you would like to sync from those fields and attempt to sync them again. This will wipe out the music that is on your iPod now, but may allow you to sync the music back onto the iPod after that. Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • I cannot purchase game point it show cannot connected iTunes but is purchase app other no problem. What should I do

    I cannot purchase game point and other game it show popup cannot connected iTunes.
    but I purchase app and game other no problem
    What should I do.
    Thank you

    Hi Kidland,
    Welcome to the Support Communities!
    I'm sorry to hear you are having issues purchasing a game on your iPad.
    The first thing I would suggest is to log out of your iTunes Store account on your iPad.
    Then restart the device and log in again.
    Settings > iTunes & App Stores > Tap on your Apple ID account > tap Sign Out
    iOS: Changing the signed-in iTunes Store Apple ID account
    If the above did not resolve your issue, follow the troubleshooting steps in the article below.
    The link includes the complete details and screenshots, but I've highlighted a few points for you:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    - Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    - Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
    - Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
    - Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    - Try resetting (turning off and then on again) your Wi-Fi router
    - If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
    I hope this information helps ....
    Have a great day!
    - Judy

  • Cannot download purchased app on macbookair and iphone 5

    I cannot download purchased apps such as keynote, numbers and pages on my macbook air and couldn't download  these as well including purchased whats app on my iphone. Pelase help.
    When I clicked on the 'purchases' tab in itunes store, it says no apps purchased. BUT when i checked purchased items, there it lists all the items i purchased.
    I went to itunes and tried to purchase whats app once more using macbook air, there it says 'downloaded' but nowhere to be found. This confused me.
    I have contacted i tunes store many times byt they couldn't help me.
    Please help

    Usually this means that you have more than one iTunes account, and you are logged in to the wrong account (or a different account than the one the apps were purchased with).

  • Can i use itunes vouchers to purchase apps on vpp

    We are a Primary (Elementary) School in England who have recently bought 30 iPads...
    Can we use iTunes vouchers to purchase apps and books alongside VPP?
    ...or...
    Do you have to use/buy VPP Credit to buy apps and books to distribute to all the iPads?
    Any help/advice will be much appreciated.
    Thanks in advance.
    Dave
    (IT Subject Lead)

    From the VVP guide.....I highlighted copy in bold type.
    Step 4. Enter payment and billing information. Complete your transaction with a Volume Voucher, credit card, PayPal in the United States, or ClickandBuy in the United Kingdom, France, Germany, Italy, and Spain. You’ll receive a confirmation email from Apple telling you that your order has been processed.
    Volume Vouchers. Volume Vouchers are physical cards in denominations of $100, $500, $1000, $5000, and $10,000 that can be used to purchase apps and books in the VPP store. Volume Vouchers can be provided to Program Facilitators within your instituion who then redeem the vouchers within their individual VPP accounts. Volume Vouchers can be purchased with a range of payment methods, including purchase orders, and are only availble directly through Apple in the United States. The cards are shipped via Federal Express or UPS within three to five business days after your order is processed.
    Purchase history. Your purchase history is stored on the program website under your account information, so you can track the status of each transaction, refer to past purchases, view content you’ve purchased, or download the current spreadsheet of redeemable codes. The purchase history also contains other helpful order information, such as order date, order number, purchase price, and number of apps and books procured.
    Here is where I found the info.
    https://www.apple.com/education/docs/vpp_education_guide_en_Oct2013.pdf

  • On my old iTunes sofwear iTune store would not open. I uninstalled iTunes and downloaded the new updates and installed it. Now I get a message that said " The file iTunes Libary.itl" cannot be read becouse it was created by a newer version of iTunes.

    On my old iTunes sofwear iTune store would not open. I uninstalled iTunes and downloaded the new updates and installed it. Now I get a message that said " The file iTunes Libary.itl" cannot be read becouse it was created by a newer version of iTunes.I did everything it said to do inarticle HT1923 Removing and reinstalling iTunes, Quick Time, and other sofware components for Windows Vista or Windows 7. Now what?

    Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
    tt2

  • I work in schools and would like to know what if a school opens an iTunes account to purchase apps, how many iPads can the same app be loaded onto legally?

    I work in schools and would like to know if a school opens an iTunes account to purchase apps, how many iPads can that app be loaded onto legally?

    One iPad per purchase, assuming the iPads will be used by different users. If the school wants to purchase an app for multiple iPads, they have to have one license for each iPad. In the US, there's an academic volume purchase plan:
    http://www.apple.com/itunes/education/
    Regards.

  • Though my system is authorised with itunes to play purchased apps,but when i sync my system it says it is no longer authorised...then how do i install my purchased apps?

    though my system is authorised with itunes to play purchased apps,but when i sync my phone with the system for installation of apps it says your system is no longer authorised....then how do i install my purchased apps?

    Hello swethachavali,
    Thanks for using Apple Support Communities.
    Make sure that you are authorizing your computer with the same Apple ID that you used to purchase those apps.  Please review the following article for more information:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    Take care,
    Alex H.

  • Can you schedule the downloading of app updates to a specific time?

    Can you schedule the downloading of app updates to a specific time?

    I honestly wouldn't do that.  You have no idea if the software update server will be properly functioning then.  Also you should always backup your data prior installing updates. 
    Note when you install updates, you also have the option to install later, but just download first.
    Always make sure the updates work with each other by finding out the requirements from the developer before installing.  A clone backup will let you recover yourself to the point before the install, if you do it right.

  • HT2731 do we really use apple id first in the itunes before download to  apps store

    do we really use apple id first in the itunes before download to  apps store

    It's not entirely clear to me what your problem is (I don't know what you mean by 'adapt to a wall charger' or 'adapt to my I home').
    As it doesn't appear to be connected to what the original poster in this thread was asking about, you may be better off either asking in one of the iPod forums (you've tried a soft reset of the iPod by pressing and holding bot the home and sleep buttons for 10 to 15 seconds, and iTunes on your computer is up-to-date ?), or continuing with your thread from your other id and posting in your own language : https://discussions.apple.com/message/21958153#21958153

  • I've downloaded purchased apps but can't access them.  How do I play them?

    I've downloaded purchased apps to my pc but how do i access them?

    Put them on your iDevice.

Maybe you are looking for