ITunes error message; please help!

My wife is trying to download podcasts from her iPhone 5s to her Macbook ver. 10.6.8 ... but we keep getting this error message from iTunes:
"The iPhone 'Virginia's iPhone' cannot be used because it requires a newer version of iTunes."
a. She has iPhone5S and has never had to update iTunes on any of her iPhones
b. My wife's Macbook has the latest iTunes version.
Please advise me on this.

The album an artist name have to be exaclty the same as in the store for it to work.
Even then it sometimes doesn't work. I don't loose sleep over it, I just get the artwork from Amazon if iTunes artwork doesn't work.

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Uninstalling itunes error. PLEASE HELP

i try to uninstall itunes and get this message "the windows installer service could not be accessed blablabla contact support *insertnotworkingnumber*here. i have tried just reinstalling but get the same message PLEASE HELP ME

Is that on a 64-bit Windows 7?
If so, perhaps try the following user tip:
"The Windows Installer Service could not be accessed" error messages when installing iTunes for Windows on 64-bit systems

Certificate Related Error Message/Please Help

Today I received an "Unable to verify SSL server pop.gmail.com" message on my Mail server. I transfer mail from gmail to Mail.
"Mail was unable to verify the identity of this server, which has a certificate issued to "pop.gmail.com". The error was:
The certificate for this server has expired.
You might be connecting to a computer that is pretending to be "pop.gmail.com", and putting your confidential information at risk. Would you like to continue anyway?"
In the lower box, it lists the Version, Serial Number, Issuer Name (which is from Zaire, Western Cape, and lists the organization as Thawte Consulting cc and other info, Subject name is Google Inc, common name is pop.gmail.com, then gives a Signature Algorithm, Parameters, etc.
It won't let me Copy and Paste so I have not hit the Continue button for concern of losing that info for reference.
I went to Help which instructed me to do the following:
I'm getting a certificate-related error message
If you get an error message with the word "certificate" in it, make a copy of the message and contact your Internet service provider (ISP) or network administrator. The error message may help them diagnose your problem.
If your mail server uses a self-signed Secure Sockets Layer (SSL) certificate, each time you open Mail you'll see an error message stating that the certificate is not valid. You can continue, but you'll see the same message every time you open Mail. To stop seeing this message, you can permanently accept the certificate.
To permanently accept a self-signed SSL certificate:
Click the Show Certificate button in the error message.
The certificate appears with a certificate icon in the upper-left corner.
Hold down the Option key and drag the certificate icon to the desktop.
Double-click the certificate icon on the desktop, and choose X.509 Anchors from the pop-up menu. Click Add.
The certificate is permanently accepted.
You must have permission to administer the computer for this procedure to work.
For information about encryption, click "Tell me more."
Instead of asking for the "580 Anchors" , it asked simply "Do you want to add the certificates from pop.gmail.com.cer to a keychain?"
I clicked "Add"
The pop.gmail.com certificate AND Thawte Freemail Member AND Thawte Personal Freemail certificates is now entered in my Keychain.
There are no dates listed under "Created" or "Modified" for those certs under Keychain.
IS THIS OK OR DO I HAVE A PROBLEM SINCE THESE THAWTE CERTS ARE LOCATED IN ZAIRE???
IF IT IS A PROBLEM, HOW DO I FIX/CHANGE/OK/DELETE/MODIFY, ETC. IT? PLEASE BE CLEAR.
CAN I/SHOULD I JUST DELETE ALL THREE/SOME OF THE CERTS NOW IN KEYCHAIN?
WILL I STILL BE ABLE TO GET MAIL AS BEFORE THIS MESSAGE IF DELETE THE CERTS?
I believe this is the first time I have received a message concerning certificates so I am naive concerning this.
THANK YOU.

I had similar gmail/cert problem yesterday - not for the first time!
I deleted the prefs (user/library/preferences), deleted the gmail account (mail prefernces), ran applejack ( http://applejack.sourceforge.net/ ) & added the account from scratch.
Annoying I know, and my inbox was 200+ emails but nobody seems to know what or why this happens (my previous post) http://discussions.apple.com/thread.jspa?threadID=243186&tstart=0
Perhaps this is related to certain emails (an email scam), i run 3 macs & the mail account on the affected machine receives my business email & this is the only machine the gmail/cert problem occurs.

Error messages please help !!!!

Hi.
It is driving me mad. It is not possible neither to install NW_JAVA_700SP14_SR3 nor
NW_JAVA_700SP09. Always the same error ?
Please help what is wrong, I get these error messages:
ERROR 2008-07-11 13:53:02.750
CJS-30051 Cannot insert a key value pair in the secure store files. SOLUTION: See output of log file SecureStoreInsert.log: SAP Secure Store in the File System - Copyright (c) 2003 SAP AG
ERROR 2008-07-11 13:53:02.796
FCO-00011 The step insertAdminDataInSecStore with step key |NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_Configure_Java|ind|ind|ind|ind|4|0|insertAdminDataInSecStore was executed with status ERROR .

ever been faced with the same problem ?
Why deleting ? It that only one way to fix this problem ?
What are the others doing in such cases. Or am I the only one person
where has this special problem on the world. Becides I dont believe
in solving the problem through removing mentioned directory and
reinstalling. Nevertheless I will try it. I let you know about the result.
bye
sas

TS1717 i can't open iTunes. error 1712. please help

i can't open iTunes. error 1712. please help

http://www.ehmac.ca/all-ios-iphone-ipad-ipod-touch-apple-tv-itunes/98949-itunes- will-not-open-1712-a.html
This happened to me too. The secret was: it's already opened. But the application is not responding. I right-mouse clicked the icon on my dock and Force Quit it. Reopened it and done.

ITunes 7.7 - Can't open! Error message - PLEASE HELP!

Hi, I've recently updated to iTunes 7.7 and now I can't open iTunes. I've tried reinstalling itunes, quicktime and even did a system restore, but still couldn't get iTunes to work. Btw, I'm running XP pro w/ SP3. The error message I get is this:
And when I click the "Click Here" link, i get this:
Please help!!

when I tried to open quick time i got a rundll error - an exception occurred while trying to run
In that case the QuickTime problem is likely causing the iTune problem. So we'd better try swapping out your existing QuickTime.
Head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Now download and save a copy of the latest standalone QuickTime installer to your hard drive. (We'll run the install from there rather than online.)
Latest Quicktime Installers … get the one that doesn’t mention iTunes
Switch off antivirus and antispyware applications prior to the install. Start the install by doubleclicking the QuickTimeInstaller.exe.
If that install goes through okay, restart the PC and try launching iTunes again. Does your iTunes launch properly now?
(If you get an error message on the QuickTime uninstall or standalone reinstall, let us know what it says. Include error message numbers if you're getting any.)

When I plug in my iPod Classic, it is visible in My Computer, but iTunes gives error message PLEASE HELP!

When I plug in my iPod Classic, it is visible in My Computer, but iTunes gives an error message saying "The software required for this iPod is not installed corectly. Please reinstall iTunes to install the required software." It started completely randomly and now does it every time. I completely wiped out iTunes and reinstalled it via the intructions from this website, but it is still doing the same thing. Furthermore, when I go to Start, All Programs, the iTunes folder contains no data AND the desktop shortcup does nothing when clicked on. I have to go to Start, Run, and type in itunes.exe in order to run the program. Can anyone tell me what is going on?

Do one or more of the following
> Restart your computer
> Uninstall & Reinstall iTunes
> Reset iDevice (won't erase everything)
> Go to My Computer (windows xp) or Computer (windows vista & 7) and see if iDevice shows
> Restore the iDevice completely (will erase everything)
> Make sure the iTunes and/or iOS firmware is up-to-date.
The ones I cross over is the ones you don't have to do. This should help

Trying to sync iPhone 4 with itunes and get an error message PLEASE help

I am currently using and iPhone 4. This morning I had synced my iPhone with itunes and it was working fine. I came home and wanted to add some music and such to it and all of a sudden i will plug it in to itunes and i,t looks like its going gets to step 2 of 6 (which is the back up process) and then an error message comes up saying itunes has stopped working, my only option to do is exit the window..
Any ideas why this would be the case? its really frustrating me. I am also not the most computer savvy.
Thanks

Try reinstalling iTunes http://www.apple.com/itunes/
If that doesn't help, if you are using a Windows based computer, could be your anti virus software or your firewall that's preventing the sync.
iTunes for Windows: Troubleshooting security software issues

Cannot update to iTunes 8.2 - get error message, please help???

I have Windows Vista. When I try to update to iTunes 8.2 (which I need for the new iPhone 3Gs I bought yesterday), I get this error message:
"Errors Occurred while installing the updates. If the problem persists, choose 'Tools > Download Only' and try installing manually"
I've read a lot of the posts and tried 'repairing' the Apple Software Updater, and that doesn't work.
Can someone point me in the right direction?? Any help would be greatly appreciated!

I am in the same boat.
I originally had the same error. So I tried the following unsuccessfully:
- Download Only, several times and on 2 different computers, one with XP and one with Vista o/s
- Downloading from the Apple site, several times over the last 3-4 days and each time it gets to a different % downloaded and then stops and after a while returns an error.
- I've tried uninstalling iTunes and Quicktime
- I've tried clear the cache, delete all cookies etc.
I upgraded my phone using a friends computer and now I can't connect to iTunes at all as it is not compatible (and the computer I uninstalled it from I can't download it to reinstall.
Not sure what else to try. A friend warned me that iTunes was problematic and frustrating to use, but I bought an iPhone anyway and now understand what they mean!

ITunes install error message, please help!

I have had ITunes installed on my laptop since before Christmas. This week I started getting a pop up message saying "ITunes was not properly installed, etc." Is there any easy way to fix this problem or do I need to uninstall and reinstall? If I go the un/reinstall route, will I lose all loaded and purchased music? Also, how to I keep my IPod from losing all the songs on it when I reconnect it for the first time? Thanks for any help!

hi floyd!
ITunes was not properly installed, etc."
what's the precise text of your error message? (there's a couple of different ones i'm thinking of that you might possibly be getting.)
love, b

TS1363 iTunes does not detect my iPhone, sends error message, please help

iTunes does not detect my iPhone when I plug into ligthening cable- error message 0xE8000084 appears, please help

Hello Brian,
Here is an article that should point you in the direction of a resolution. It has a section about the OXE errors.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Unknown Error containing "0xE" when restoring
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information.
All the best,
Sterling

Can't download itunes - security zone policy error message - please help!

Hi there,
I have had an ipod for a while now but can't use it as everytime i try to download itunes I just get the following error message;
This download has been blocked by your security zone policy - edgesuite.net.
I am using firefox on a windows vista with norton security protection. If you have any suggestions on how I can resolve this I would really appreciate it!

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99360)

Error Message - PLEASE HELP!

I've always been able to use my iPod with my computer since I got it. Just yesterday it was working fine but when I just plugged it in now an error message popped up:
iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod.
I've already done that but it still doesn't recognize it. All I've done since yesterday was listen to music and I even restarted my iPod. Please help me if you can.
HP Windows XP
HP Windows XP
HP Windows XP

You already have a post on this subject.
http://discussions.apple.com/message.jspa?messageID=4136896#4136896

Help syncing my new ipod - error message - please help

Hi I am needing advice and help.
I have a full library full of songs. I had always been able to sync my old ipod with all my library songs.
I have just purchased a new ipod and tried to plug in the new ipod to load all my library songs on to my new ipod, but only a few artists are getting loaded - only artists that start with a & b is going across. I get an error message when trying to sync the songs on to my new ipod.
The message I get 'attempting to copy to disk'new ipod' failed. An unknown error occured(-69)'
I am wondering step by step and in detail how I can make sure that all my songs from the library are on my new ipod. only a few artists are transferring across.
The thing is my old ipod when syncing is fine and all songs go across! no problem at all. I still have to charge the old ipod as its still in use and it is the same ipod that of my new ipod - the 30gb video 5th generation.
It is very fustrating as I have given my partner the other ipod so they still have full songs when they plug in to sync and when I plug in to sync I only get a & b only, we both use the same computer, same model ipod, same library and my ipod doesnt sync so i dont know why?
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I look forward to hearing from all you soon. Please help! - desperate!!!

+The message I get 'attempting to copy to disk'new ipod' failed. An unknown error occured(-69)+
The following document is a good place to start with that one:
iTunes displays a -69 error when syncing iPod

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ITunes error message; please help!

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