Itunes error message when trying to restore a backup on my new iphone5

I recently purchased an iPhone 5. I have been attempting to restore my backup on my new phone and it allows me to to go through the whole process however once it gets to the end of the download an error message pops up stating "iTunes could not restore from backup because there was an error"**. My laptop has Windows 8. I have no idea how to fix this problem and I would love to be able to get my contacts and text messages back. If you have any tips or suggestions any and all help is much appreciated!!! Thanks in advance!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar       

Similar Messages

  • HT201412 My Ipad is not responding.  It has the small apple in the middle of the screen with the little "thinking" flower symbol surrounding it, and does not respond to restoring. We received an error message when trying to restore from itunes.

    My Ipad is not responding.  It has the small apple in the middle of the screen with the little "thinking" flower symbol surrounding it, and does not respond to restoring. We received an error message when trying to restore from itunes.

    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • Receiving "Connect to iTunes error" message when trying to purchase gems in Kingdoms of Camelot Battle for the North game even though I was able to do so earlier today.

    Receiving "Connect to iTunes error" message when trying to purchase gems in Kingdoms of Camelot game app even though I was able to do so earlier today.

    Hello Robidt,
    The following article provides information and tips that can help restore your connection to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • TS3694 I am getting 1015 error message when trying to restore iphone 3Gs

    I am getting error message when trying to restore iphone 3gs

    If this is your phone, it appears that you had either loaded the iOS 7 beta on it and it is now expired or you are not trying to restore the phone correctly. Did you attempt to update using something other than the standard procedure in iTunes? You cannot install a custom iOS file.

  • I have an iphone 4 and i just updated to ios5 and i can't get my music to stay on my iphone and i also keep getting and error message when trying to restore iphone. anyone else having this problem?

    i have an iphone 4 and i just updated to ios5 and i can't get my music to stay on my iphone and i also keep getting and error message when trying to restore iphone. anyone else having this problem?

    When you restore, which error # appears?

  • TS1424 error (-42110) when opening itunes, error (3014) when trying to restore ipod. my ipod is now frozen and the screen says connect to itunes. help!

    i get error (-42110) when opening itunes, error (3014) when trying to restore ipod. my ipod is now frozen and the screen says connect to itunes. help!

    Did you forget the passcode?
    http://support.apple.com/kb/ht1212
    http://support.apple.com/kb/ht1808

  • HT201210 I get the following error message when trying to restore seeting: unexpected error occurred (3014). anyone will be able to help please? thanks

    I get the following error message when trying to restore settings on my iphone:settings could be restored due to an unexpected error occurred (3014). anyone will be able to help please? thanks

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • ITunes Error Message when trying to eject IPod

    My Ipod Classic (30GB) gives me an error message when trying to eject:
    Any ideas other than "Restore Ipod"? I did this and it worked afterward with another ipod but I don't want to have to do this all the time! Thanks to anyone who can assist.

    Hello,
    You may want to take a look at the article below for some more information on iMovie for iOS, specifically the section titled "What is a theme"
    iMovie for iPhone 4 & iPod touch (4th generation): Frequently asked questions (FAQ)
    http://support.apple.com/kb/HT4174
    Hope that helps,
    Griff W.

  • Latest itunes error message when trying to upgrade

    I keep getting an error message when I try and upgrade my itunes. It says that the data was corrupted . I have tried several times. All the same message

    I'd try updating using a .dmg installer downloaded from the Apple Website:
    http://www.apple.com/itunes/download/

  • I have an iPhone 4 and tried to update to iOS6 but received an error message when trying to restore.  The phone is no longer recognised on iTunes (using my Windows PC).  I have reinstalled iTunes but this has not worked.  What can I do??

    I have followed the instructions on the apple support pages and still cannot get my phone to work.  It continues to show the iTunes USB picture and is not recognised on my iTunes on the windows PC.  When I connect the phone to my iMac it shows no data and says I can restore to factory setting.  However if I do this will all my data be erased?  How do I get my phone and data back?  I have saved most of the photos that were on the phone but all my contact details and messages are stored and I really need to get them back!  Would have limited memory on the phone when trying to update caused this problem?

    C Mawle wrote:
    Thanks.  I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
    Yes it would, possibly even brick it.
    Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
    Can I use my ipod nano USB connector to check?
    It is not much help to you, since the device that you need still not recognized.
    Anyway looks like I may have to swallow the loss of data.  Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
    Good luck, but if you expect miracle from that call good luck again.

  • IPhone 4S will not start or charge, error message when trying to restore in recovery mode

    So my iPhone 4S shorted out the other night while I was charging it. I did the hard reset and it restarted itself. But later that evening, it turned off and wouldn't restart no matter what and would not charge. When I connect it to my computer (mac) iTunes recognizes it and says it is in recovery mode and needs to be restored. It starts the restore process and the apple logo comes up with a loading bar but then when it gets to the "verifying restore with Apple" it gives an error message (9) and then the phone goes back. Please help!

    Hey rileyec,
    I found this information about error 9:
    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    via: iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If those steps do not resolve the issue, I would attempt to perform a recovery-mode restore:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Cheers,
    Delgadoh

  • 80g Stuck on 'Do Not Disconnect' / Error Message when trying to Restore

    Hey -
    Just got my new iPod - - imgaine my surprise, it is stuck (and yes, I have tried all the steps) on "Do Not Disconnect". When it is plugged in, I am told that I have a 'corrupt' iPod and to restore.
    When I try to restore, I get an error message about software not available...
    80g   Windows XP  

    http://docs.info.apple.com/article.html?artnum=304309

  • TM Give Error Message When Trying to Restore HD Contents

    So a few weeks back I encountered a problem with my G4 powerbook. The processor was running wide open, non-stop, draining battery life and overheating easily. I decided to try a complete hard-disk wipe and fresh install, thinking that I could restore from my TM backups. So I backed everything up and did the wipe, then chose the option to restore data from a TM backup. Everything went swimmingly, until I was about 25 minutes from completion and TM gave me an error message about a file not able to be transferred (movie file in iTunes) and it could not restore my data. Any ideas on what might be causing this? If I go back into my most current backup and delete the offending file, do you think that I might be able to get back to my usual system? Any and all help will be much appreciated, thank you!

    Creedym...
    I have a very similar problem with my mini-notebook model NB305.
    I'm getting the same message and can't get past F2 or F12.
    Bottom line; I ordered the recovery data from Toshiba on-line by model number ---not by type. They sent two DVDs. My unit doesn't have an optical drive.
    First call to "John"---yes, you can copy the data to a thumb drive and use that.
    Almost two hours of transferring --- the NB305 did not respond to the thumb drive.
    Second call to "Paul". After some consultation on his part with someone else he told me that they don't make a thumbdrive (USB) recovery disk for my model, that's why I received two DVDs. ! I would have take it to a shop where they etc...
    I haven't decided what to do next. Maybe purchase an external drive rather than take it to a repair shop where it will probably cost more than buying an inexpensive external drive.
    t.

  • I'm getting an error message when trying to restore my iPhone

    I'm trying to restore my iPhone 5 because it's been having a lot of problems. I had it connected to my Mac, and it says it's not apart of the iPhone developer program. I have no idea what that it. Please help me, how do I bypass it.

    If this is your phone, it appears that you had either loaded the iOS 7 beta on it and it is now expired or you are not trying to restore the phone correctly. Did you attempt to update using something other than the standard procedure in iTunes? You cannot install a custom iOS file.

  • I get a "Unable to process the back up file" error message when trying to restore the bookmarks I lost when I follwed the prompts to Reset Firefox settings.

    I followed the prompts over the weekend to reset my Firefox settings, reassured by the message that said it would save my bookmarks, and now they appear lost. I followed the steps of your help articles and got the error message above. Help!

    You can check for problems with the places.sqlite database file in the Firefox profile folder.
    *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
    *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
    *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

Maybe you are looking for

  • Error in Transaction Data - Full Load

    Hello All,     This is the current scenario that I am working on: There is a process chain which has two transaction data load (FULL LOADS) processes to the same cube.In the process monitor everything seems okay (data loads seem fine) but overall sta

  • Lost all of my icons in left hand window.

    Here's one for you techies! Working away merrily the other night, when I decided that I needed a multiway power socket in my room. Trouble was, my G4 iMac (flat screen) was plugged into the power socket. Logged out, shut down, waited until the hard d

  • There is alittle lock symbol on the upper rite side of my ipod touch? what does that mean?

    there is alittle lock symbol with a circle around it,and it is in the upper right corner of my ipod touch?? and i cannot sync my music to my ipod

  • Any way to not have Edge be the first option?

    Whenever I use my iphone at home, I use my wifi...which works great. I turn off 3G to save on the battery when in the house. However, I've noticed that if I want to use the internet or even check email, sometimes it will try to use Edge before the wi

  • Error in migrating a Spring/Struts-App from Tomcat to WebAS

    I tried migrating a Struts/Spring-App (war) which is running smoothly in Tomcat to WebAS. Deploying is no problem and the plain JSPs work fine. But the 'real' app is not running and throws the following error at startup: 24 Mai 2006 09:07:13,593 - Ac