Itunes error, not loading itunes

Question

when i downloaded itunes it said,iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
can anyone help
Scott

Answer 1

well done Scott!
okay, the fact that you can open it in the new account suggests that there might be something going wrong with the itunes preference files in the old account.
when something like that happens, we can sometimes get past it by rebuilding the preference files in the account with the problems.
quit itunes. log back into the old account.
find and delete the following two files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Settings\Application Data\Apple Computer\iTunes\iTunes.pref
(<username> will be the name of the old account.)
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) these will be rebuilt the next time you try to launch itunes from within that account.
try to launch itunes again from within that account.
do you still get the -48?
love, b