Itunes error says phone can't be updated because it doesn't have ITunes 11.1 or later

Ever since updating to ioS 7.0.2, I am getting an error message that says my phone cannot be used because it has an older version of Itunes. How do I fix this? I don't see a place to update just the Itunes software. Thanks in advance for your help!

Hi hannijin,
What version of the Mac OS X do you have on your computer?  The version of iTunes that you can install is dependent on the operating system that you have.  For example, the current version of iTunes requires OS X version 10.7.5 or later.
Finding the OS X version and build information on your Mac - Apple Support
https://support.apple.com/en-us/HT201260
Apple - OS X Yosemite - How to Upgrade
https://www.apple.com/osx/how-to-upgrade/
Hope that helps ...
- Judy

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