ITunes Error when trying to download movie

Hi,
I get the same error over and over again when trying to download a purchased movie in iTunes (10.1.2) I was able to download the "Extras" and other content downloads from the iTunes Store, but the movie does not.
I keep getting the message that an "internal server error occured" and the error code is Err = 500.
Two sessions with iTunes customer support does not alleviate the problem.
Please help.

Okay... Don't ignore. Same problem occurs when using Windows 7 machine and the same Novatel modem. Ovation MC998D.
Tried somewhere else and it worked. Must be the cellular modem. Any help would be appreciated.

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