Itunes.exe corrupt and unreadable

Cannot download to my ipod. get this error message: \ipod_control\itunes\itunesPrefs corrupt and unreadable run chkdsk utility. I have reinstalled all I can think of. HELP!!

the best place to start with that one is with this document:
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
... but if more advanced treatments seem to be required, see:
Da Gopha: chkdsk errors

Similar Messages

Itunes.exe corrupt or unreadable

I've ripped all my hair out in the past month trying to solve my little dilema. My computer was recently shut off instead of shut down, Itunes happened to be running at the same time and now everytime I start Itunes all my music is missing and I get a warning bubble that my itunes music folder is corrupt. I have tried dragging and dropping into itunes, it works but as soon as I exit out of itunes and and open it again all my songs are gone and Itunes is restored to its original settings. SOME ONE PLEASE HELP ME!!!!!!

See this.
What to do if iTunes displays a corrupt file message.
And this thread.
Da Gopha's corrupt file info.

Cannot import CDs into iTunes, disc is corrupted and unreadable error.

Cannot import CDs into iTunes, keep getting disc is corrupted and unreadable error. Advice would be much appreciated. Thanks in advance!

Thanks for the reply!
I downloaded the program and ran it, got to the point where it says I have errors that need to be fixed... but it appears I have to pay for the rest of the program to actually repair these errors. Is this incorrect?
If I do have to pay, then I'd like to look for an alternative... the program is $40; of course, that's cheaper than buying a new iPod, but I want to avoid that too.

Can't import to iTunes "file or directory corrupted and unreadable"

When I try to import music to iTunes from a CD this error message shows "Error occurred while converting the file "xxx". The file or directory is corrupted and unreadable." The CD plays fine in iTunes.
I get a similar message when I try to import MP3's downloaded off email onto my desktop "Attempting to copy to the disk 'New Volume' failed. The file or directory is corrupted and unreadable." The MP3's play fine through MediaPlayer.
I have removed iTunes and re-installed. Any advice?
Thank you

Have you tried running a disk check?
Go to My computer, right click on your c:drive and select Properties>>tools>>error checking.
The check starts next time you reboot your PC and can take a while.
The other thing you could try is to set up a new account and see if the problem occurs there.

What to do if Windows displays an "iTunes.exe - Corrupt File" message

Greetings fellow Podders, Resident Furball here...
It is about time that I produced a single post for all the chkdsk issues that we've been discussing since November 2004. The Apple KB article seems to cover the major points succinctly, but we need to address the more serious variations and flavours of the problem.
<hr>
What to do if Windows displays an "iTunes.exe - Corrupt File" message
Many users are coming across this seemingly distressing error message in Windows when connecting their iPods. As described in Apple KB Article 300554, the message reads:
iTunes: iTunes.exe - Corrupt File
The file or directory \iPod_Control\iTunes\????????? is corrupt and unreadable. Please run the Chkdsk utility.
and the ????????? can be anything (eg. sysinfo, Temp1, DeviceInfo etc.).
<hr>
Don't panic!
If you do see this, don't worry, and don't panic. Contrary to what the error message reads, this issue actually has very little to do with iTunes. The iPod_Control is the key to this - because this folder doesn't even exist in iTunes... it's on the iPod!
...so! Installing and uninstalling iTunes really won't do you much good at all... it's the iPod that needs attention.
<hr>
What's causing this error?
To be honest, we don't know. We saw a massive number of reports of this issue back in November 2004, because iPod Updater 2004-11-15 contained a firmware bug that corrupted iPod system files when the Pod entered Deep Sleep.
But this firmware bug was corrected in iPod Updater 2005-06-26.
Of late, we have seen a resurgence in chkdsk errors on Discussions. Some of these are caused by the old buggy firmware that people still have. Some of the errors are more serious and are hardware and operating system-related. But we have still to pin down the exact cause of this error.
<hr>
Okay, so what do I do if I see this error?
In short, as Apple have recommended in their KB article:
Restore your iPod, using the latest iPod Updater.
Follow the instructions carefully. Ensure that you download the iPod Updater. Ensure that you install it, and then ensure that you run it with the iPod connected and follow the prompts to the letter.
The broad majority of the errors are painlessly fixed this way. Of course, it does mean that your iPod will be wiped, so make sure that you have your music/data backed up, and/or present in iTunes so you can resynchronise it when you have finished Restoring.
<hr>
Okay, I've Restored, but the error is still coming up
Are you sure you've Restored? Quite a number of folks are assuming that just downloading the iPod Updater is enough. It's not. And neither is downloading iPod Updater, and installing it on your computer. It needs to be implemented on the iPod, according to the iPod Updater instructions.
Okay, so if you have Restored your iPod, and you are still getting this error, then you have a variety of options available.
Chkdsk errors that are not fixed with a Restore are most likely down to two things:
1) A physical issue on the iPod itself
or
2) An issue on the computer's operating system
Here's where it gets woolly. There are a variety of things you could try...
Format the iPod in Windows
This would usually have the same effect as a Restore, but a deep-level format in Windows is something that Apple have recommended in the past, as a last resort to completely wipe the iPod before performing a Restore with iPod Updater. This process wipes the iPod.
To do this:
1) Enable Disk Mode on the iPod. You can do this either in iTunes (which is best), or manually on the iPod itself.
2) Open My Computer and locate your iPod
3) Right-click the iPod and select Format
4) Leave the parameters set at their defaults, and ensure Quick Format is unchecked
5) Hit Format
6) Then Restore your iPod as normal.
Run the Chkdsk utility
You could run the chkdsk utility on your iPod. But Restoring your iPod has the same effect as running chkdsk. Chkdsk does not wipe your iPod.
1) Enable Disk Mode as above
2) Determine the drive letter of your iPod from My Computer
3) Go to Start, Run
4) Type cmd. Hit Enter to take you to the Command Prompt.
5) Type chkdsk /f X:, where X is the drive letter of your iPod. Hit Enter, and any corrupt files are found and corrected.
Run Windows ScanDisk
ScanDisk is the Windows version of Chkdsk. It does not wipe your iPod.
1) Enable Disk Mode
2) Right-click the iPod in My Computer, select Properties
3) Select Tools
4) Select the option to scan the disk for errors
Try changing the Drive Letter of the iPod
Sometimes Windows confuses the drive letters, and this can cause the iPod to be adversely affected. Try the instructions detailed in Apple KB Article 93499 to change the drive letter of the iPod. This does not wipe your iPod.
Try changing Hardware Policies for the iPod
The Hardware Policies in Windows have been known to affect the way in which the iPod connects, synchronises, and disconnects. This does not wipe your iPod.
1) Enable Disk Mode so the iPod appears in My Computer
2) Right-click the iPod in My Computer
3) Select Properties
4) Select Hardware Policies
5) Select Optimize for Performance (instead of Optimize for Removal)
6) Restart your computer.
Contact Apple for a replacement iPod
Some chkdsk issues have been caused by faulty hardware. As a last resort, contact Apple Support by phone to report your issue, and/or request an iPod Service.
If you explain that you have followed all these steps, you should have a strong case for obtaining a replacement iPod.
<hr>
Thanks!
Thank you to everyone for their continued support, kindness and excellent troubleshooting skills here on Discussions. There are countless people that I am deeply grateful to for their assistance in handling this issue. Rest assured folks, you have made me the Discussions Furball that I am today.
Happy Podding folks!
Kind regards,
Gopha.
<hr>
References
1) The Original Corrupt iPod File thread from 2004. (Credit: AbbyM)
2) Our Summary and Index threads to consolidate the chkdsk issue at the height of its reign of terror.
3) Chkdsk is fixed by iPod Updater 2005-06-26.
4) Different flavours of chkdsk.
5) Happy Birthday chkdsk!.
6) Apple Level 2 Technical Support officially close the chkdsk casefile. (Credit: Apple Level 2)
7) Chkdsk can be fixed by changing the drive letter of the iPod. (Credit: daisysnroses, jchiu8)
8) Chkdsk can be fixed by changing the hardware policy. (Credit: Bruce Finn)
9) Chkdsk caused by faulty hardware. (Credit: Kiwi_Bloke)

iPod Updater 2006-03-23 has been released
iPod Updater 2006-03-23 includes iPod Software 1.1.1 for the new iPod and new iPod Software 1.1.1 for iPod nano.
iPod Updater 2006-03-23 contains the same software versions as iPod Updater 2006-01-10 for all other iPod models.
What's new in iPod Updater 2006-03-23:
- Volume limit
- Bug fixes
I have been trying to ascertain from Apple Support Level 2 as to whether the latest iPod firmware improves or provides better resolution for the chkdsk issue. If anyone has been using iPod Updater 2006-03-23 to resolve their chkdsk woes, feel free to post in here just to say how things worked out for you...
Kind regards,
Gopha.

HELP NEEDED - iTunes.exe -Corrupt File

I am getting this error message everytime I plug in my iPod to update thru iTunes.
iTunes.exe - Corrupt File
The file or directory/iPod_ControliTunes/TempFile is corrupt & unreadable.
Please run the Chkdsk utility.
So my question is....how do I backup all the songs and playlists so that I do not lose them. And then do I just run the dist that came with the iPod to start it over again and if so do I delete the old Itunes?
Plese help I would like to save the songs, restore iTunes somehow and be able to bring back the songs with nothing lost.

In Windows, the default location of your songs is:
\Documents and Settings\username\My Documents\My Music\iTunes
Your 'iTunes library' file which hold all playlists, locations of songs, ratings etc. is located in:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Library.itl
Copy the complete iTunes directory to your backup device.
That way, you will copy all songs and library information.
After fixing the problem with the corrupt file, put the files back to the location they came from (if necessary).
In my very limited experience with the chkdsk utility, no files were lost, but it is always wise to have a backup in case something goes wrong.
Hope this helps.
M
P.S.
You will probably get more help by posting in the iTunes for Windows forum (this is the Mac forum)
17' iMac fp 800 MHz 768 MB RAM Mac OS X (10.3.9) Several ext. HD (backup and data)

Itune.exe -Corrupt File message

I have an Ipod Nano which has been working fine for a long while.
Today for no apparent reason, I got I got the following error message when I attached the ipod to the usb wire:
"itune.exe-corrupt file
ipod_control/iTune/iTunesPrefs is corrupt and unreadable. Please run the Chkdsk utility."
In addition, I also get the Ipod Set Assistant dialog box each time I plug in the ipod as if it were the very first time plugging it in.
I tried rebooting the computer (several times) and I also tried reinstalling the itunes software cd and still get the same message and same problem.
Any ideas on how I can solve this problem. It is pretty upsetting

See this.
What to do if Windows displays an "itunes.exe - Corrupt File" message.

ITunes: Itunes.exe-corrupt File

I am getting a message on my iTunes that says the following:
The file or directory \ipod_control\tunes\itunes pref is corrupt and unreadable. Please run the chkdsk utility.
How do I run the chkdsk utility??
Also, when I try to update my ipod when I plug it into my computer and turn on itunes, it says, "The iPod "MINDIE GILL" cannot be updated because there is not enough free space to hold all of the songs in the selected playlist. I know there is plenty of room, so I am not sure why it is saying this... I just removed a bunch of Podcasts from my ipod so that there would be room.
HELP!!!

1. Close iTunes.
2. Launch the Task Manager (CTRL-SHIFT-ESC). Click the Processes tab.
3. Find iPodService.exe and select it, then click End Process. Close the Task Manager afterwards.
4. Connect the iPod. It will go into the Do Not Disconnect mode, but iTunes will not start.
5. Open My Computer. Your iPod should show up here as a drive letter. Get the letter of the drive it shows up as.
6. Open a command prompt (Start->Run->Type cmd and hit Enter).
7. At the command prompt, type "chkdsk /f X:" where "X" is the drive letter you found the iPod as.
8. If it prompts you to fix anything, tell it yes.
When it's done, you can start up iTunes and it should be okay again. The problem can recur, appearantly it's an issue with the iPod firmware. Make sure you have updated to the latest firmware using the iPod updater available here: http://www.apple.com/ipod/download

"iTunes:iTunes.exe - Corrupt File" help

When I hook up my iPod to my computer, I run Windows XP Professional on a Dell, I get a message on the bottom righ that reads
iTunes:iTunes.exe - Corrupt File
The file or directory \iPod_Control\Device\SysInfo is currupt
and unreadable. Please run the Chkdsk utility.
I remember doing this before and nothing happened. iTunes still works, but sometimes when I want to put a CD on my iPod iTunes will act goofy and won't read the CDs, I'll have to restart the program. Any help with this?

hi Eric!
the chkdsk issue isn't usually associated with CD hassles (at least, i don't think it is) ... so if you're still having troubles once you've got this one fixed, try reposting again over at Importing and Burning.
But for the chkdsk, you should first proceed to one of the two classic bodies of work in the field:
Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
love, b

ITunes.exe - Corrupt File Please help!!!

Every time I plug my ipod into my computer iTunes will open, and in my task bar it will read iTunes.exe - Corrupt File. The File or Directory\iPod_control is corrupt and unreadable. Please run the Chkdsk utility. Every time I go to click on this it disapears, and it is impossible to restore because iTunes doesnt show it as being plugged in. What can I do? Any help is greatly appreciated.

See these.
What to do if iTunes displays a corrupt file message.
Da Gopha's corrupt file info.

Itune.exe-Corrupt File

I have an Ipod Nano which has been working fine for a long while.
Today for no apparent reason, I got I got the following error message when I attached the ipod to the usb wire:
"itune.exe-corrupt file
ipod_control/iTune/iTunesPrefs is corrupt and unreadable. Please run the Chkdsk utility."
In addition, I also get the Ipod Set Assistant dialog box each time I plug in the ipod as if it were the very first time plugging it in.
I tried rebooting the computer (several times) and I also tried reinstalling the itunes software cd and still get the same message and same problem.
Any ideas on how I can solve this problem. It is pretty upsetting

I too just today got the same corrupt message. I have done everything you have done but it hasn't worked either. I'm very frustrated with this device. Ready to throw it out the window!!!! Hope you get an answer soon so we both can get back to listening to music.

Error 344: itunes.exe - corrupt file

New ipod30, error message 344, itunes.exe-corrupt file, plus "file or directory \ipod_control\music corrupt or unreadable. Please run chkdsk".
Is this telling me to chkdsk/defragment my ipod? Defragging my hard drive didn't fix it.

Yes, you need to run chkdsk on the drive letter
allocated to the iPod and you need to use the /F
switch, for example:
chkdsk <iPod drive letter>: /F
Hope that helps.
Hi Bill,
I am having the same problem with my nano,(after updating iTUNES), how do I run the chkdsk? Is it in the itunes window or where? I have already done the 5 Rs & d/l an iPOD update from apple but none of this worked, I still get a file corrupt error when I connect the iPOD, Thanks. Would you mind sending your reply to [email protected] ? thanks. Kay

Getting message E:\iPod_Control\iTunes\iTunesPrefs corrupt or unreadable

I only bought my iPod three weeks ago, and everything had been running smoothly.
But today while putting a playlist together my whole memory (7 gb) was wiped (it was on the manual update setting) and I cannot explain why.
Now I keep getting the message that file or directory E:\iPod_Control\iTunes\iTunesPrefs is corrupt or unreadable.
When I attach my iPod, it keeps wanting me to register again, which has no effect on the problem at hand. The iPod icon comes up in the source column and my iPod can be updated with what's in my iTunes library and the screen shows that a certain amount of available memory has been used.
However when it is disconnected and I try to use the iPod there are no files on it.
Compaq Evo N1020v Windows XP

hi jules!
with that message, let's start with this document:
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
... but if more advanced treatments are required, Da Gopha's excellent compendium may be of some assistance:
http://discussions.apple.com/thread.jspa?threadID=356656
love, b

File or directory is corrupt and unreadable - Updates

Every time I connect my U2 ipod to my computer...there is an update for my ipod and itunes EVERY DAY and I get an "exclamation" point with the following error message: The file or directory iPod\_Control\Device\SysInfo is corrupt and unreadable. Please run the chksk utility. I did that. It happened quick. I went to chksk.exe and all tests were good.
I have the 3.1 version on my ipod and 5.0.1 on itunes...what's wrong?

I updated my ipod to 3.1 and itunes to 5.0.1 and the problem is gone...this advice was given to me in the Apple Computer Forum...I posted there by mistake! This way could be softer because you will not lose anything...I just wanted you all to know there is another solution. Thank You.

\iPod_Control\Device\SysInfo is corrupt and unreadable.

Everytime I connect my U2 ipod to my computer I keep getting updates everyday for my ipod (I have the 3.1 version) and itunes (5.0.1) AND I keep getting this "exclamation point" error message: The file or directory \iPod_Control\Device\SysInfo is corrupt and unreadable. Please run chksk utility. I can't find chksk utility...I found chsks.exe...it ran all tests and it's fine.
What's going on here?

Manon,
I really need someone's expertise on this
In that case Da Gopha's your go-to guy.
Have a look at this thread:
Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
You might want to post any follow-up questions there.
Also, most people have reported that version 3.1 firmware solves the problem so you should confirm that that's what you have on your iPod.
Good Luck!
P.S. Also note that this is the
i iTunes for Mac
forum, not the best place to post a problem concerning a Windows computer. Something to keep in mind for the future.
; - )

Itunes.exe corrupt and unreadable

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