ITunes. exe - Corrupt file message run chkdsk..

What is a chkdsk utility? How do I get to it?

Welcome to the Apple Discussions, Darlene!
The chkdsk utility is a part of the Windows OS but that's getting ahead of things.
Right now you want to make a pot of tea and pay a visit to your new friend Da Gopha:
Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT

Similar Messages

What to do if Windows displays an "iTunes.exe - Corrupt File" message

Greetings fellow Podders, Resident Furball here...
It is about time that I produced a single post for all the chkdsk issues that we've been discussing since November 2004. The Apple KB article seems to cover the major points succinctly, but we need to address the more serious variations and flavours of the problem.
<hr>
What to do if Windows displays an "iTunes.exe - Corrupt File" message
Many users are coming across this seemingly distressing error message in Windows when connecting their iPods. As described in Apple KB Article 300554, the message reads:
iTunes: iTunes.exe - Corrupt File
The file or directory \iPod_Control\iTunes\????????? is corrupt and unreadable. Please run the Chkdsk utility.
and the ????????? can be anything (eg. sysinfo, Temp1, DeviceInfo etc.).
<hr>
Don't panic!
If you do see this, don't worry, and don't panic. Contrary to what the error message reads, this issue actually has very little to do with iTunes. The iPod_Control is the key to this - because this folder doesn't even exist in iTunes... it's on the iPod!
...so! Installing and uninstalling iTunes really won't do you much good at all... it's the iPod that needs attention.
<hr>
What's causing this error?
To be honest, we don't know. We saw a massive number of reports of this issue back in November 2004, because iPod Updater 2004-11-15 contained a firmware bug that corrupted iPod system files when the Pod entered Deep Sleep.
But this firmware bug was corrected in iPod Updater 2005-06-26.
Of late, we have seen a resurgence in chkdsk errors on Discussions. Some of these are caused by the old buggy firmware that people still have. Some of the errors are more serious and are hardware and operating system-related. But we have still to pin down the exact cause of this error.
<hr>
Okay, so what do I do if I see this error?
In short, as Apple have recommended in their KB article:
Restore your iPod, using the latest iPod Updater.
Follow the instructions carefully. Ensure that you download the iPod Updater. Ensure that you install it, and then ensure that you run it with the iPod connected and follow the prompts to the letter.
The broad majority of the errors are painlessly fixed this way. Of course, it does mean that your iPod will be wiped, so make sure that you have your music/data backed up, and/or present in iTunes so you can resynchronise it when you have finished Restoring.
<hr>
Okay, I've Restored, but the error is still coming up
Are you sure you've Restored? Quite a number of folks are assuming that just downloading the iPod Updater is enough. It's not. And neither is downloading iPod Updater, and installing it on your computer. It needs to be implemented on the iPod, according to the iPod Updater instructions.
Okay, so if you have Restored your iPod, and you are still getting this error, then you have a variety of options available.
Chkdsk errors that are not fixed with a Restore are most likely down to two things:
1) A physical issue on the iPod itself
or
2) An issue on the computer's operating system
Here's where it gets woolly. There are a variety of things you could try...
Format the iPod in Windows
This would usually have the same effect as a Restore, but a deep-level format in Windows is something that Apple have recommended in the past, as a last resort to completely wipe the iPod before performing a Restore with iPod Updater. This process wipes the iPod.
To do this:
1) Enable Disk Mode on the iPod. You can do this either in iTunes (which is best), or manually on the iPod itself.
2) Open My Computer and locate your iPod
3) Right-click the iPod and select Format
4) Leave the parameters set at their defaults, and ensure Quick Format is unchecked
5) Hit Format
6) Then Restore your iPod as normal.
Run the Chkdsk utility
You could run the chkdsk utility on your iPod. But Restoring your iPod has the same effect as running chkdsk. Chkdsk does not wipe your iPod.
1) Enable Disk Mode as above
2) Determine the drive letter of your iPod from My Computer
3) Go to Start, Run
4) Type cmd. Hit Enter to take you to the Command Prompt.
5) Type chkdsk /f X:, where X is the drive letter of your iPod. Hit Enter, and any corrupt files are found and corrected.
Run Windows ScanDisk
ScanDisk is the Windows version of Chkdsk. It does not wipe your iPod.
1) Enable Disk Mode
2) Right-click the iPod in My Computer, select Properties
3) Select Tools
4) Select the option to scan the disk for errors
Try changing the Drive Letter of the iPod
Sometimes Windows confuses the drive letters, and this can cause the iPod to be adversely affected. Try the instructions detailed in Apple KB Article 93499 to change the drive letter of the iPod. This does not wipe your iPod.
Try changing Hardware Policies for the iPod
The Hardware Policies in Windows have been known to affect the way in which the iPod connects, synchronises, and disconnects. This does not wipe your iPod.
1) Enable Disk Mode so the iPod appears in My Computer
2) Right-click the iPod in My Computer
3) Select Properties
4) Select Hardware Policies
5) Select Optimize for Performance (instead of Optimize for Removal)
6) Restart your computer.
Contact Apple for a replacement iPod
Some chkdsk issues have been caused by faulty hardware. As a last resort, contact Apple Support by phone to report your issue, and/or request an iPod Service.
If you explain that you have followed all these steps, you should have a strong case for obtaining a replacement iPod.
<hr>
Thanks!
Thank you to everyone for their continued support, kindness and excellent troubleshooting skills here on Discussions. There are countless people that I am deeply grateful to for their assistance in handling this issue. Rest assured folks, you have made me the Discussions Furball that I am today.
Happy Podding folks!
Kind regards,
Gopha.
<hr>
References
1) The Original Corrupt iPod File thread from 2004. (Credit: AbbyM)
2) Our Summary and Index threads to consolidate the chkdsk issue at the height of its reign of terror.
3) Chkdsk is fixed by iPod Updater 2005-06-26.
4) Different flavours of chkdsk.
5) Happy Birthday chkdsk!.
6) Apple Level 2 Technical Support officially close the chkdsk casefile. (Credit: Apple Level 2)
7) Chkdsk can be fixed by changing the drive letter of the iPod. (Credit: daisysnroses, jchiu8)
8) Chkdsk can be fixed by changing the hardware policy. (Credit: Bruce Finn)
9) Chkdsk caused by faulty hardware. (Credit: Kiwi_Bloke)

iPod Updater 2006-03-23 has been released
iPod Updater 2006-03-23 includes iPod Software 1.1.1 for the new iPod and new iPod Software 1.1.1 for iPod nano.
iPod Updater 2006-03-23 contains the same software versions as iPod Updater 2006-01-10 for all other iPod models.
What's new in iPod Updater 2006-03-23:
- Volume limit
- Bug fixes
I have been trying to ascertain from Apple Support Level 2 as to whether the latest iPod firmware improves or provides better resolution for the chkdsk issue. If anyone has been using iPod Updater 2006-03-23 to resolve their chkdsk woes, feel free to post in here just to say how things worked out for you...
Kind regards,
Gopha.

Itune.exe -Corrupt File message

I have an Ipod Nano which has been working fine for a long while.
Today for no apparent reason, I got I got the following error message when I attached the ipod to the usb wire:
"itune.exe-corrupt file
ipod_control/iTune/iTunesPrefs is corrupt and unreadable. Please run the Chkdsk utility."
In addition, I also get the Ipod Set Assistant dialog box each time I plug in the ipod as if it were the very first time plugging it in.
I tried rebooting the computer (several times) and I also tried reinstalling the itunes software cd and still get the same message and same problem.
Any ideas on how I can solve this problem. It is pretty upsetting

See this.
What to do if Windows displays an "itunes.exe - Corrupt File" message.

ITunes.exe Corrupt File run the Chkdsk utility

When I connect my nano it doesn't add any songs and a warning comes up from my tray that says"iTunes:iTunes.exe Corrupt File run the Chkdsk utility." I typed Chkdsk into run and ran it. Nothing changed. Also when I connect my nano it says "Attempt to write to iPod failed. The disk cannot be read from or written to." Can anyone help me with this problem?
dell Windows XP

Hello ashee,
You might want to follow the instructions here:
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
Gary

Error Message: itunes.exe corrupt file

Error Message: itunes.exe corrupt file
\ipod_control\itunes\temp
run chkdsk utility
Itunes gives me this message, then acts normal
downloads latest podcasts and videos but when I turn on the ipod video it hasn't been updated at all.
Also from the start menu, I've tried to run chkdsk utility. when I do it does something 3-4 seconds and then that's it.
My ipod shuffle works fine.
Anybody have any ideas.
Thanks

try installing de software of that ipod, reinstall de ipod sofware and the itunes, after that go 2 apple.com and download the new updator. then install that too, and if possible redownload the new version of itunes. b4 u do all this , delete the software (old one ) of that ipod and itunes.. only the one that is giving u the problem, meaning b4 u reinstall the software that came with ur ipod, go 2 control panel.2.find add /remove programs.3then delete the old ipod and itunes software. then retstart ur computer. 4 then now go and reinstall the ipod software and itunes that came with ur ipod then after that redownload de ipod updator(new version is march 2006. get this and after that download the new version of itunes. then install all these, then u can also restore ur ipod by clicking on de updator when it opens press restore u will be commanded 2 plug in ur ipod. then follow de instructions. after all these ur itunes should be fine, and ur ipod software should be fine. ur itunes is corrupt , that might be causing the problem.

HELP NEEDED - iTunes.exe -Corrupt File

I am getting this error message everytime I plug in my iPod to update thru iTunes.
iTunes.exe - Corrupt File
The file or directory/iPod_ControliTunes/TempFile is corrupt & unreadable.
Please run the Chkdsk utility.
So my question is....how do I backup all the songs and playlists so that I do not lose them. And then do I just run the dist that came with the iPod to start it over again and if so do I delete the old Itunes?
Plese help I would like to save the songs, restore iTunes somehow and be able to bring back the songs with nothing lost.

In Windows, the default location of your songs is:
\Documents and Settings\username\My Documents\My Music\iTunes
Your 'iTunes library' file which hold all playlists, locations of songs, ratings etc. is located in:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Library.itl
Copy the complete iTunes directory to your backup device.
That way, you will copy all songs and library information.
After fixing the problem with the corrupt file, put the files back to the location they came from (if necessary).
In my very limited experience with the chkdsk utility, no files were lost, but it is always wise to have a backup in case something goes wrong.
Hope this helps.
M
P.S.
You will probably get more help by posting in the iTunes for Windows forum (this is the Mac forum)
17' iMac fp 800 MHz 768 MB RAM Mac OS X (10.3.9) Several ext. HD (backup and data)

"iTunes:iTunes.exe - Corrupt File" help

When I hook up my iPod to my computer, I run Windows XP Professional on a Dell, I get a message on the bottom righ that reads
iTunes:iTunes.exe - Corrupt File
The file or directory \iPod_Control\Device\SysInfo is currupt
and unreadable. Please run the Chkdsk utility.
I remember doing this before and nothing happened. iTunes still works, but sometimes when I want to put a CD on my iPod iTunes will act goofy and won't read the CDs, I'll have to restart the program. Any help with this?

hi Eric!
the chkdsk issue isn't usually associated with CD hassles (at least, i don't think it is) ... so if you're still having troubles once you've got this one fixed, try reposting again over at Importing and Burning.
But for the chkdsk, you should first proceed to one of the two classic bodies of work in the field:
Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
love, b

ITunes.exe - Corrupt File Please help!!!

Every time I plug my ipod into my computer iTunes will open, and in my task bar it will read iTunes.exe - Corrupt File. The File or Directory\iPod_control is corrupt and unreadable. Please run the Chkdsk utility. Every time I go to click on this it disapears, and it is impossible to restore because iTunes doesnt show it as being plugged in. What can I do? Any help is greatly appreciated.

See these.
What to do if iTunes displays a corrupt file message.
Da Gopha's corrupt file info.

Itune.exe-Corrupt File

I have an Ipod Nano which has been working fine for a long while.
Today for no apparent reason, I got I got the following error message when I attached the ipod to the usb wire:
"itune.exe-corrupt file
ipod_control/iTune/iTunesPrefs is corrupt and unreadable. Please run the Chkdsk utility."
In addition, I also get the Ipod Set Assistant dialog box each time I plug in the ipod as if it were the very first time plugging it in.
I tried rebooting the computer (several times) and I also tried reinstalling the itunes software cd and still get the same message and same problem.
Any ideas on how I can solve this problem. It is pretty upsetting

I too just today got the same corrupt message. I have done everything you have done but it hasn't worked either. I'm very frustrated with this device. Ready to throw it out the window!!!! Hope you get an answer soon so we both can get back to listening to music.

Error 344: itunes.exe - corrupt file

New ipod30, error message 344, itunes.exe-corrupt file, plus "file or directory \ipod_control\music corrupt or unreadable. Please run chkdsk".
Is this telling me to chkdsk/defragment my ipod? Defragging my hard drive didn't fix it.

Yes, you need to run chkdsk on the drive letter
allocated to the iPod and you need to use the /F
switch, for example:
chkdsk <iPod drive letter>: /F
Hope that helps.
Hi Bill,
I am having the same problem with my nano,(after updating iTUNES), how do I run the chkdsk? Is it in the itunes window or where? I have already done the 5 Rs & d/l an iPOD update from apple but none of this worked, I still get a file corrupt error when I connect the iPOD, Thanks. Would you mind sending your reply to [email protected] ? thanks. Kay

How do i fix an itunes.exe - corrupt file?

need help gettin itunes running again. started up computer, opened itunes, greeted with an "itunes.exe - corrupt file" notice. advises to "run Chkdsk utility", but how? Also lost ipod a few weeks ago, so how else can i fix?

Assuming you have AVG then yes, a second patch has apparently been released to day which may resolve the issue. See this post for general advice.
If you don't see the .itl file extension then don't add it to the filename of the renamed file.
iTunes Library 2012-09-22.itl > iTunes Library.itl
iTunes Library 2012-09-22 > iTunes Library
My advice has generally been aimed at Windows users, but if you have AVG on a Mac and that too suffers from this issue then it is worth nothing that at one point the iTunes Library on a Mac was stored without any extension. If you match the name of the empty library file you are replacing it should work.
tt2

ITunes .exe - Corrupt File

The file or directory \iPOD_Control\iTunesDB is corrput and unreadable. Please run the Chkdsk utility.
That is the message I keep receiving every time I open iTunes. My iTunes Library opens up with no problem, my iPod is recognized by the iTunes program and my computer. The problem is that NONE of the files on my iPod are visible or accesible in iTunes or after disconnect the iPod from my computer.
It does however still show that the amount gigs I had loaded onto my iPod previously is still on the iPod (i.e. it appears that everything loaded on my iPod is not erased but just inaccessible.)How do I fix this without losing my entire library of music?
FYI - I ran the Chkdsk utility two - three times and no effect. Restarted the computer, restarted iTunes - nothing happening.
Windows XP

See this.
What to do if iTunes displays a corrupt file message.
And this thread.
Da Gopha's corrupt file info.

ITunes: Itunes.exe-corrupt File

I am getting a message on my iTunes that says the following:
The file or directory \ipod_control\tunes\itunes pref is corrupt and unreadable. Please run the chkdsk utility.
How do I run the chkdsk utility??
Also, when I try to update my ipod when I plug it into my computer and turn on itunes, it says, "The iPod "MINDIE GILL" cannot be updated because there is not enough free space to hold all of the songs in the selected playlist. I know there is plenty of room, so I am not sure why it is saying this... I just removed a bunch of Podcasts from my ipod so that there would be room.
HELP!!!

1. Close iTunes.
2. Launch the Task Manager (CTRL-SHIFT-ESC). Click the Processes tab.
3. Find iPodService.exe and select it, then click End Process. Close the Task Manager afterwards.
4. Connect the iPod. It will go into the Do Not Disconnect mode, but iTunes will not start.
5. Open My Computer. Your iPod should show up here as a drive letter. Get the letter of the drive it shows up as.
6. Open a command prompt (Start->Run->Type cmd and hit Enter).
7. At the command prompt, type "chkdsk /f X:" where "X" is the drive letter you found the iPod as.
8. If it prompts you to fix anything, tell it yes.
When it's done, you can start up iTunes and it should be okay again. The problem can recur, appearantly it's an issue with the iPod firmware. Make sure you have updated to the latest firmware using the iPod updater available here: http://www.apple.com/ipod/download

Itunes.exe corrupt and unreadable

Cannot download to my ipod. get this error message: \ipod_control\itunes\itunesPrefs corrupt and unreadable run chkdsk utility. I have reinstalled all I can think of. HELP!!

the best place to start with that one is with this document:
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
... but if more advanced treatments seem to be required, see:
Da Gopha: chkdsk errors

ITunes opens but not without annoying "Corrupt File" message.

My iTunes (whether iPod is connected or not) will open, but I get an annoying message popping up and I have to check the licensing agreement each time. The message says:
"iTunes: iTunes.exe - Corrupt File
The file or directory C:\Documents and Settings...\iTunes\iTunesPrefs.xml is corrupt and unreadable. Please run the Chkdsk utility."
Besides running Chkdsk (which I don't know how to do anyway), what can I do about this? iTunes works fine once I open it, but I'm sick of seeing that message every time.
Dell Latitude D620 Windows XP

sorry to butt in Rachyl, but i don't think this is actually one of the ipod chkdsk errors. the message path for it is referencing the path to an itunes preference file:
"iTunes: iTunes.exe - Corrupt File
The file or directory C:\Documents and Settings...\iTunes\iTunesPrefs.xml
... so in this case, i think we'd better take the message at its word and run a chkdsk over the C drive.
for instructions on how to run chkdsk (and guided help if you'd prefer to run that), see this MS KB doc:
How to perform disk error checking in Windows XP

ITunes. exe - Corrupt file message run chkdsk..

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