Itunes.exe disappears in Win7, Exception code: 0xc0000005, Faulting module name: es.dl

On a Windows 7 Pro SP1 Toshiba Satellite A505 64bit laptop, when I run Itunes, no windows ever appears. If I watch Task Manager, "itunes.exe *32" appears briefly then disappears.
I ended ipodservice.exe, no diff. Started Itunes in Itunes safemode, no diff (in Windows normal mode OR windows safe mode). I tried creating another user - same issue. I tried disabling the antivirus. I scanned for viruses. I uninstalled ALL the apple software and removed ALL the apple related folders (incl bonjour, apple blah, quicktimes, itunes, etc), as per
http://support.apple.com/kb/HT1923
The problem persisted. After the most recent removal / reinstall,I went to event viewer > applications and found the following items. I didn't find anything online relating to es.dll and itunes.
Log Name:      Application
Source:        MsiInstaller
Date:          7/31/2014 6:07:11 PM
Event ID:      1039
Task Category: None
Level:         Warning
Keywords:      Classic
User:          Owner-PC\Owner
Computer:      Owner-PC
Description:
Product: iTunes. The application tried to modify a protected Windows registry key \CLSID\{44EC053A-400F-11D0-9DCD-00A0C90391D3}\ProgID.
Log Name:      Application
Source:        Application Error
Date:          7/31/2014 6:09:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Faulting application name: iTunes.exe, version: 11.3.0.54, time stamp: 0x53bc1265
Faulting module name: es.dll, version: 2001.12.8530.16385, time stamp: 0x4a5bda4e
Exception code: 0xc0000005
Fault offset: 0x00006ef9
Faulting process id: 0x1aac
Faulting application start time: 0x01cfad253d3a5a2a
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\windows\system32\es.dll
Log Name:      Application
Source:        Windows Error Reporting
Date:          7/31/2014 6:09:33 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Fault bucket 378197881, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.3.0.54
P3: 53bc1265
P4: es.dll
P5: 2001.12.8530.16385
P6: 4a5bda4e
P7: c0000005
P8: 00006ef9
P9:
P10:
Do these indicate any fix that i have not already tried above?

Similar Messages

Excel 2013 Constantly Crashes: Event 1000, Application Error 'Exception Code: 0xc0000005 Fault offset: 0x00ac6660

Hello Microsoft Gurus!
One of the employees in my office is constantly having problems with Excel 2013 crashing while doing work. We even made him use the safe mode version of excel, but he still was getting crashes. I'll try to provide as much information as I can, and if there's
anything I need to do on my end, please let me know.
This is the message that pops up when his computer crashes:
"Do you want to send more information about the problem? Additonal details about what went wrong can help Microsoft create a solution"
Files that help describe the problem:
C:\Users\user\AppData\Local\Temp\29422974.cvr
C:\Users\user\AppData\Local\Temp\CVRFA9B.tmp.cvr
C:\Users\user\AppData\Local\Temp\WERF771.tmp.WERInternalMetadata.xml
C:\Users\user\AppData\Local\Temp\WERCA7.tmp.appcompat.txt
C:\Users\user\AppData\Local\Temp\WERCF6.tmp.mdmp
Upon looking at the Windows App Error Logs, this is what shows up.
Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Exception code: 0xc0000005
Fault offset: 0x00ac6660
Faulting process id: 0x21d4
Faulting application start time: 0x01d06c01fa2c79fe
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: cb0a8ef3-d7f9-11e4-a4d2-80000b62e6e7
Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
User: N/A
Taks Category (100)
What additional information is needed to decipher what is causing this to break? I have already tried suggestions from other technet articles (disabling hardware acceleration, using only 2013 files, safe mode excel, repairing office 2013, uninstalling/reinstalling
office 2013, etc.). I even tried using Procmon to try to find what 'function' was causing excel to crash but it was way beyond my expertise level. Can someone please advise what to do?
Also (not sure if this is related or not) Excel opens up 'blank' when he opens any type of model (.xls, .xlsx) that no other user is experiencing (exactly same computer model, same install, etc.). All the toolbars are there, but no data can be seen. Only when
he double clicks the top to shrink/maximize the excel window does the data appear.
Thanks!
btw, this verification thing is pretty stupid, i now have to manually type in the messages instead of just putting a picture. ugh.

Hi Bob,
As I said, with your event log messages the faulting module is EXCEL.EXE, I can get less useful information about your constantly crashes problem. Thus, I need you to collecting the app crash dump file.This articles teach you how to collect app crash dump
file:
http://blogs.technet.com/b/askperf/archive/2007/06/15/capturing-application-crash-dumps.aspx
https://support.microsoft.com/en-us/kb/927069/en-us
Enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing
it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open Excel to
repro the issue. If crash issue appeared, please find the crashdump file under c:\.
You can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Regard,

Photoshop Elements 12 abend with exception code 0xc0000005 in module MSVCR100.dll

I reinstalled PSE12 on a new computer and reloaded the catalog from backup. Everything seemed OK and Organizer shows the first screen of thumb-nails.
When I start PSE12 Organizer now, after showing the first screen of thumbnails, the program abends (probably during the search for new images). The event log containts the following informating (in Dutch):
Naam van toepassing met fout: PhotoshopElementsOrganizer.exe, versie: 12.0.0.0, tijdstempel: 0x5314d4d4
Naam van module met fout: MSVCR100.dll, versie: 10.0.30319.1, tijdstempel: 0x4ba1dbbe
Uitzonderingscode: 0xc0000005
Foutmarge: 0x00002357
Id van proces met fout: 0x1220
Starttijd van toepassing met fout: 0x01d037bdf4bf3108
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Pad naar module met fout: C:\Program Files (x86)\Adobe\Elements 12 Organizer\MSVCR100.dll
Rapport-id: 5125ed33-a3b1-11e4-8288-600292168520
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
Any idea of the cause of this problem and available solution?
Thanks,
Fons

Hi Fons,
For this crash, could you please try renaming the following two files and then re-launch Editor. These get created on re-launch if not found.
C:\ProgramData\Adobe\Photoshop Elements\12.0\ThumbDatabase.db3
C:\ProgramData\Adobe\Photoshop Elements\12.0\Locale\en_us\MediaDatabase.db3
and if this does not work, download Microsoft Visual C++ 2010 redistribution pack
http://www.microsoft.com/en-in/download/details.aspx?id=13523 Microsoft Visual C++ 2010 SP1 (x64)
http://www.microsoft.com/en-in/download/details.aspx?id=8328 Microsoft Visual C++ 2010 SP1 (x86)
Regards,
Sandeep

Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005

Uploaded latest version yesterday. On Vista.
Crashes in google, united, not Craigslist.
tried troubleshooting : allowed Firefox in firewall, disabled plug ins, when started in safe mode still same problem
Couldn't fine container.exe to allow it
Crash report last one showing was in August.
data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726.

Uploaded latest version yesterday. On Vista.
Crashes in google, united, not Craigslist.
tried troubleshooting : allowed Firefox in firewall, disabled plug ins, when started in safe mode still same problem
Couldn't fine container.exe to allow it
Crash report last one showing was in August.
data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726.

Outlook 2013 crashes on forwards and replies - Process ID: 1214 and Exception code: 0xc0000005

outlook 2013, installed on Windows 7, email server is Exchange 2007.
user complains that often when he forwards, sometimes when he replies, outlook crashes on him.
here are the steps I have taken:
tried short and long repair of Office, no change.
tried a system restore going back 2 weeks in case it was a windows update, no change.
uninstalled Office, then reinstalled office, no change.
deleted his profile, then recreated his profile, no change.
user states that it happens most often when he forwards an email, and not any particular email, just random ones.
below is errors from event viewer:
The program outlook.exe version 15.0.4535.1508 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1214
Start Time: 01cec8d2c976b49a
Termination Time: 47
Application Path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Report Id: def82e71-34c9-11e3-91b2-a45d3616a6b8
Faulting application name: outlook.exe, version: 15.0.4535.1508, time stamp: 0x52327cfa
Faulting module name: olmapi32.dll, version: 15.0.4535.1504, time stamp: 0x520a0b6e
Exception code: 0xc0000005
Fault offset: 0x0009fc64
Faulting process id: 0x990
Faulting application start time: 0x01cec86e9cd6957b
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\olmapi32.dll
Report Id: 2d6a8d66-3462-11e3-97d2-a45d3616a6b8

Hi,
How is everything going?
Have you tried Scanpst? Please let me know the result.
In addition, which profile did you delete and recreate? Please try to delete the mail profile and recreate a new one with a different name to test this issue. Some people seems resolved
this issue with this method. See:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-crashes-when-i-try-an-send-a-email/85daf7d9-637a-4ba1-8c45-f1202bdb1ae0
To create a new mail profile, please refer:
http://support.microsoft.com/kb/829918
Hope this helps.
Thanks,
Steve Fan
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Exception code: 0xc0000005 while installing application using ClickOnce

I am trying to install a .Net application using ClickOnce technology. The software is hosted on a webserver and is installed on my local machine. After downloading the package, the installer exits without a message. On checking the windows event logs,I get
the error below
Faulting application name: RightNow.CX.exe, version: 14.2.0.131, time stamp: 0x52f97d97
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x47890000
Faulting process id: 0x14b0
Faulting application start time: 0x01d057f486a99722
Faulting application path: C:\Users\<>\AppData\Local\Apps\2.0\CKBZHX19.3W3\CT839ER7.EKJ\righ..abcd_48ad3057c253cb4a_000e.0002_46564157f66daf8c\RightNow.CX.exe
Faulting module path: unknown
Report Id: c4601ea7-c3e7-11e4-be8b-f0def10913fd
Faulting package full name:
Faulting package-relative application ID:
I have tried it on other systems where the application can be deployed succesfully, so the package on server is not corrupt.
Using Windows 8 64-bit, IE 10 RTM
I did check some posts, but could not find anything relevant. Can you point me in the right direction?
P.S. I do not have developer access to modify the package, but have admin access on my machine.

Hi Win8FanBoy,
As you can't modify the package, I suggest you checking if the application can be executed well in your win8 machine without the installer. You could get the application, run it directly in your machine. then check if it would be corrupt.
If it still be corrupt, I'm afraid that you have to access to modify the package to make it compliant with win8 64-bit.
Best regards,
Youjun Tang
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Outlook 2013 keeps crashing. (mso.dll Exception code: 0xc0000005)

Outlook 2013 is crashing for a lot of my users and myself included. Looking at the event viewer, it is crashing iwth mso.dll with Exception code: 0xc0000005. It usually happens overnight. I'd leave for the day and when I get in in the morning, outlook
has crashed. I have tried manually disabling all add-ins but that did not help. Then I ran outlook in safe mode but still the same crash. I have deleted the mso.dll to have outlook reinstall it but that didn't help. I see that other people have the same issue
but still no resolution (http://social.technet.microsoft.com/Forums/office/en-US/eedc120d-de4b-4236-a114-2492f3041e04/ms-outlook-2013-keeps-crashing?forum=officeitpro and http://social.technet.microsoft.com/Forums/office/en-US/0ee701d1-b341-4448-878a-1a26618262c1/microsoft-outlook-2013-has-stopped-working-and-crashes-everytime?forum=outlook )
anyone have any new input?

Hello again dom8925,
When all else is tried to no avail, can you do an offline virus scan on any of the problematic computers? Here's how:
1. Check if the computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan. Let it run overnight or till finished.
Best regards George
I've tried that with no success. Plus it can happen on a brand new freshly installed environment. Only thing that remedies the situation was disabling all Outlook GPOs on a test user and test pc.

My itunes will not work and this is the error message. Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     QuickTime.qts_un

Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          11.0.1.12
Application Timestamp:          50c8fc7e
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4ea5d609
Exception Offset:          653f1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

ITunes stops working moments after selecting . Microsoft offers to find solution but no response?Problem Event Name: BEX Application Name: iTunes.exe Application Version: 11.2.2.3 Application Timestamp: 5383f31a Fault Module Name:

Microsoft report gives details of problem:
Problem Event Name:
BEX
Application Name:
iTunes.exe
Application Version:
11.2.2.3
Application Timestamp:
5383f31a
Fault Module Name:
StackHash_0a9e
Fault Module Version:
0.0.0.0
Fault Module Timestamp:
00000000
Exception Offset:
00000008
Exception Code:
c0000005
Exception Data:
00000008
OS Version:
6.1.7601.2.1.0.768.3
Locale ID:
2057
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789
I have tried reloading the iTunes player but same thing happens after selecting it.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

My itunes wount open when i try to open it this message comes up Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.6.3.25   Application Timestamp:     4fd16377   Fault Module Name:     CRYPTU

when i try to open my Itunes this Message comes up
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.6.3.25
Application Timestamp:    4fd16377
Fault Module Name:    CRYPTUI.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4ce7b847
Exception Offset:    68221040
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Taken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

My itunes wont work. I keep getting this Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.7.0.21   Application Timestamp:     504d85d9   Fault Module Name:     QuickTime.qts_unloaded   Fault

My itunes usnt working. I keep getting this message.
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          10.7.0.21
Application Timestamp:          504d85d9
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4f8f8a5b
Exception Offset:          70be1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.0.6002.2.2.0.768.3
Locale ID:          1033
Additional Information 1:          b9b5
Additional Information 2:          063aa4ebde4a7a45f8c482e6ed282861
Additional Information 3:          b251
Additional Information 4:          0639314542445d4694fa87cff3be7aa4

Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Try updating your QuickTime player to the most recent version.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec351   Fault Module Name:     MSVCR80.dll_unloaded   Fault Module Version:     0.0.0.0   Fault Module

Installed itunes for 64 bit windows 7 as instructed.
Installation successful, but upon opening itunes, I get this message:
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.3.1.55
Application Timestamp:    4deec351
Fault Module Name:    MSVCR80.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4dcddbf3
Exception Offset:    72c129e1
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7600.2.0.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I've uninstalled and installed 3 times and get the same problem.
Please advise!

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     StackHash_0a9e   Fault Module Version:     0.0.0.0   Fault Module Times

ITunes app crashed after startup with following errors.
Problem signature:
Problem Event Name:                        BEX
Application Name:                             iTunes.exe
Application Version:                           11.0.1.12
Application Timestamp:                     50c8fc7e
Fault Module Name:                          StackHash_0a9e
Fault Module Version:                        0.0.0.0
Fault Module Timestamp:                  00000000
Exception Offset:                                00000000
Exception Code:                                  c0000005
Exception Data:                                   00000008
OS Version:                                          6.1.7601.2.1.0.256.4
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
Any ideas, tried reinstalling ITunes, no change.

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Itunes not workin and the problem displays - m signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.5.3.3   Application Timestamp:     4f14cc3d   Fault Module Name:     QuickTime.qts_unloaded   Fault Mo

i tunes not working and the problem its displaying is
m signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.5.3.3
Application Timestamp:    4f14cc3d
Fault Module Name:    QuickTime.qts_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4cf45322
Exception Offset:    706e1040
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
please help.

im having this problem to ive uninstalled and installed but this still comes up!!
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.7.0.21
Application Timestamp:    504d85d9
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000000
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Application crashes in Windows 7 64bit made in Labview 2010 sp1 f2 with Fault module name%3A lvrt.dll%2C version 10.0.0.4033 and exception code c0000005

I build an application exe and then its installer along with run time environment.
The installers instals the application correctly but when I try to execute the application, I get an error that application has crashed and Windows must close it down or search for solutions online with this additional information for the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: AGMS.exe
Application Version: 1.3.0.0
Application Timestamp: 4c24e8f5
Fault Module Name: lvrt.dll
Fault Module Version: 10.0.0.4033
Fault Module Timestamp: 4c9273f4
Exception Code: c0000005
Exception Offset: 00005310
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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I am using labview 2010 sp1 32 bit on a 64-bit machine, with the following specs
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell System XPS L502X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 8106MB RAM
Page File: 3457MB used, 12753MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
The exe /application runs fine on my PC but when I try to run it on another PC it crashes. The other PC has similar specs as given below
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: HuronRiver Platform
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4010MB RAM
Page File: 1359MB used, 6658MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
I tried another machine, 64 bit of course, as I want to deploy my application on a 64bit PC, but still got the same problem.
This other machine was from HP, iCore 3 (4 CPUs) 2.2GHz, 4GB RAM and running Windows Professional 64 bit.
Now as I see it, it could be a Run-time environment mis-match error.
For this I tried installing a 64 bit LVRTE from NI, but still no sucess.
I checked DEP, for all 3 PCs and it was set to the following
Turn on DEP for essential Windows programs and services only (first option).
I am confused. I can not find a solution for this and it is really frustrating.

But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error.

Itunes.exe disappears in Win7, Exception code: 0xc0000005, Faulting module name: es.dl

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