ITunes fails to connect to store or iPod software update server despite working network, fails on multiple networks - no error message, just loads forever.
Hey everyone,
I have iTunes 10.4 and an iPod touch. I have always had trouble with synching my iPod.
Right now, iTunes will not connect to the iTunes store. When I try to synch my iPod touch, it gets stuck in "Step 2: Backing Up," and the bar loads forever. I've left it alone for several hours and it has not made any progress. When I try to restore the iPod, or update it, iTunes gives me an error message that it "Cannot connect to the iPod software update server. This has happened despite being connected to the internet, on both my school network and my home network.
I've tried messing with the hosts file in the System32/etc. folder as the website instructed on the apple website, but that did not solve the problem.
Recently, several parts of audiobooks I have have also become unplayable on my iPod, despite being able to be played on iTunes. The parts are listed but are grey and cannot be selected.
I recently copied a bunch of audiobooks via flash drive from my sister's computer to my iTunes - could this be part of the problem? They were from an Audible account that I don't share.
Thanks!
-Allison
Your iTunes stores and sync problem solution here:
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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- Wait if it is an Apple problem -
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Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
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Refer to this article:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814 -
HELP!
Let's try the following document with that one.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
(If the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.) -
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- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
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- Try on another computer/network
- Wait if it is an Apple problem -
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- Change the DNS to either Google's or Open DNS servers
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Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
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I have recently been having problems with my iPod touch 2g.
I updated my iPod and everything worked fine, but I realised it had wiped my iPod clean, and I changed it back to recover my lost notes. I got most back, but when I tried to update it again, the problems came.
Whenever I tried to click restore on iTunes, an error kept coming up:
"This iPod cannot be used because the Apple Mobile Device Service is not started."
I tried searching around for answers but nothing would work. I cannot acess my iPod. It is frozen on the recovery mode screen, (the image of a USB and iTunes logo), and cannot be switched off. I have tried uninstalling iTunes multiple times and restarting my computer.
When I started this update, I had iTunes 10. (Not sure exactly which one). Though at one point I updated it to iTunes 11, but quickly uninstalled it and when back to 10 because I didn't like it. Maybe this had something to do with all the errors? I don't know.
Then overnight, my iPod was just left on the recovery mode screen, unable to do anything with it. When I switched my computer back on to try again, when I click restore, a new message comes up:
"The iPod software update server could not be contacted."
I again tried researching but nothing has worked. My internet connection is perfectly fine. I can't use my iPod at all. It needs restoring, iTunes recognises that, but will not let me click restore. iTunes store works fine.
Please, somebody help?! I don't know what to do.
p.s. I'm using Windows 7.Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem -
"Ipod software update server could not be contacted": Ipod Restore
When I was trying to update software on my 4th generation Ipod Touch, the screen froze with the 'connect to Itunes' image (i.e. the Itunes logo and the USB). The screen has been frozen that way since and consequently, I have tried to restore my Ipod.
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Therefore, I was wondering if anyone can provide any help in terms of what to do as I am really stuck :/
Thank you!Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem -
" the iPod software update server could not be contacted " what am I suppose to do now? please help.
Hi, It's been a week now since im having this problem with my iPod touch 4thgen 8GB. it says it needs to be restored but when i do so it gives me an error which says " the iPod software update server could not be contacted ". I've tried restoring it a hundred times and each time this is what it says. under it is written " make sure your network settings are correct and your network connection is active or try again later ". what does that mean? that what am I suppose to do now? please help.
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
i updated already my ipod touch yesterday but when i add somes songs ,,didnt sync automatically,,pls help me,,,
thank youTry:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
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