ITunes fails to restore phone in recovery mode "Error 4013"
Here is the deal, iPhone 5 was working all day today, then battery died and when I got home, I plugged it in, but it never powered up!
I hooked to my MacBook and did a hard reset and while holding down the home bottom, I plugged the USB in, iTunes has detected the iPhone in recovery mode, so I go into the restoring it process, iTunes extracts the software and starts looking for the iPhone, but never finds it. I'm outta warranty, please help!
Error 4013
Check USB connections
Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
Similar Messages
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Every iPhone update fails and send phone into recovery mode
I'm getting extremely frustrated, and I know I'm not the only one after searching Google, that every time an update is released for the iPhone mine fails and goes into recovery mode then works the second time. It has happened on every release of iPhone software since owning a 3G and then the 3GS. My 2G never had the problem. Is there a cause and solution to the problem?
I thought mine was sorted on the second attempt this time but it wasn't. It took 6 attempts!
To get it working finally I done the following:
Restarted the computer
Made sure iTunes was updated to version 9
Located the 3.1 install file and delete it - Located in users/yourusername/library/itunes/iphonesoftwareupdates on the mac - not sure on a pc
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Message was edited by: James G4 -
How to restore phone after recovery mode
my iphone 5c went into recovery mode after I tried to update to the new ios 8. when I clicked the update option in settings the screen went black then it turned back on with the plug into itunes sign. I plugged it into itunes on my mac and clicked restore but there was an error and it didn"t turn back on. I haven't been able to use my phone for about 4 hours. If you know how I can fix this and maybe how I can do it without completley restoring my iphone please help. thankyou!
Hi there akira padovan,
I would recommend taking a look at the troubleshooting steps found in the article below.
If you can't update or restore your iPhone, iPad, or iPod touch
-Griff W. -
Non restoring phone in recovery mode
My iphone is in recovery mode and says that itunes says it can't restore due to error 4013... while trying to restore, the iphone screen shows what looks like lines of code across the top of the screen and then freezes. This is when the error appears. What can fix this?
There's another couple of discussions on this. Some suggest disabling your virus protection software, others suggest holding both buttons down as iTunes etc etc. Nothing works.
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Please help. iTunes says to restore phone but then an error occurs while..
When I plug in my phone to my computer, it tells me it cannot read the phone and that I need to restore my phone. I press ok and then restore and it finishes extracting the software but ends there and another window pops up and says iTunes cannot restore iPhone "iPhone" error -18.
I cannot update any songs onto my phone or change any media on it because I cannot sync it. Please help me.
Oh, and one more. Whenever I try to play a song or video at a random part in the song/video the audio will stop for five seconds and then it will switch to next song in playlist or exit out of that video. If you fastforward past that 5 second time period for each song (each song has a different place where it stops) you can listen to the rest of the song. I have tried restarting my phone and reinstalling iTunes but nothing seems to work. AND its not just this particular phone. This is a replacement because my old one wouldn't turn on but before that problem occured this audio problem was still existing.
Thank youAssuming you have not unlocked or otherwise hacked the phone with 3rd party software check the following:
1. You are using a USB 2 port and not USB 1.1
2. You connect directly to a USB port on the computer, and not to a USB hub.
3. You are not running Vista 64 bit.
4. You are using iTunes v 7.5
If you pass all of these try a Recovery. Reboot your computer, launch iTunes, then hold the HOME button while putting the phone in the cradle. Continue to hold the Home button until the phone displays a message saying it is in Recovery mode. Then wait until you get an error or it finishes restoring. DO NOT remove the phone from the cradle before one of these two events happens.
If it still doesn't work take it to an Apple store or call Apple support. -
ITunes has detected an iPod in recovery mode, constantly comes up
I was listening to my iPod when all of a sudden, when I went to skip to the next song, it just went to the next song, but would not play. I would press the play button, the play arrow would be displayed, yet no playback started. At this point, I did a reset, pressing and holding the menu + select until the apple logo appeared. I then got the sccreen showing the usb cable wiith the mesage "connect to iTunes to restore". I then connected it to computer running the latest version of iTunes. iTunes displayed the message "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes". I click OK to close this window and at the iTunes main screen, select the 'restore' button. The message comes up "are you sure you want to restore...", I then selected Restore. The "Extracting software" message followed by the "restoring ipod" message came up. It then said the iPod was restored and is restarting. On the iPod, the apple logo comes up then the screen flashes white and then the screen showing the usb cable with the mesage "connect to iTunes to restore" reappears. it seems to be stuck in this loop. I changed the drive letter assigned to the iPod but that didn't make a difference. A couple months ago, I had a similiar issue where I got the message about the iPod being corrupted and I restored it and that worked fine and all was fine with the iPod after. Is this a indication of some kind of intermittant hardware problem? Has anyone else had the same issues? Any suggestions as to how to get this to work and what may have gone wrong why all of a sudden I had playback issues in the beginning? I don't know if this is coincidence or not, but I had some videos on it that I recorded earlier in the day. The time I had the corruption problem a couple of months ago, I had some video recorded on it also.
Well, I finally got my iPod formatted and restored. I had problems on my windows XP computer in that I couldn't get the iPod formatted in Windows nor would iTunes get out of the "iPod in recovery mode" loop after numerous restore attempts.
I did the following on my Windows Vista computer and was able to finally get the iPod to work:
I first tried the iPod in iTunes to attempt a restore but got the same "iTunes has detected an iPod in recovery mode" error message.
After exiting iTunes, I did a format of the iPod in Windows as follows: FAT32, cluster size 8 KB, and did a "Quick" format. Format was successful this time. Disconnected the iPod using "safely remove hardware".
Then, restarted iTunes and reconnected the iPod. This time I was able to do a restore, name the iPod and set sync preferences and sync files to the nano. -
Hi, my iphone 5 encountered an unknown error while updating to iOS 7 via itunes and is now stuck in recovery mode and prompts me to restore the phone when I connect it to itunes but then I would lose all my data. I DO NOT have any back ups on itunes. Is there anyway to get out of recovery mode without restoring or recover data after a restore?
Or any other suggestions please? ThanksAs pdroth said, you should have gotten a backup made when you started the update of iOS. If you cannot find a backup, and the phone is in recovery mode, there are no futher suggestions to make. To get the phone working again you have to restore. You cannot force a backup at this time since it is already in recovery mode. It will not allow anything else but a restore at this point.
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Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTunes. On line live chat won't chat until I give them my serial number which I can't get to because its frozen and can't call for the same reason!! Omg! Someone please help me!?
Morning AppleHlumamkhululi,
Thanks for using Apple Support Communities.
In most cases, the connected iPod needs to be restored.
For more information on this, take a look at this article:
iTunes has detected an iPod in recovery mode - Use iTunes to restore
http://support.apple.com/kb/ts1456
Best of luck,
Mario -
my new iphone 4 is stuck with "USB connect to itunes". I put it in recovery mode last night. Itunes recognizes the phone and says it's in recovery mode, but when I do a restore, nothing changes.
it says "itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes." I click OK
then I click the restore button
Then the box says "Are you sure you want to restore the iphone to it's factory settings? all of your.....etc." I click Restore and Update
then it goes into software update
at the end of the software update it says "Itunes has detected an iphone in recovery mode...."
All this time, the screen of the iphone stays on with USB to Itunes
I might add that while the phone was in it's first attempt at recovery mode, it was accidentally unplugged.
any suggestions? -
The message"itunes has detected a iphone in recovery mode. You must restore the iphone before it caan be used on itunes." yet when i do i still get the same message!!!
You have to restore the iPod, no ifs, ands, or buts...
After iOS is installed you will be asked if you what to set it up as a new iPod or if you want to restore from a backup.
If you have a good backup you can restore that and you're good to go.
If you don't have a good backup, then you end up with a "clean" iPod.... -
When performing the new iPhone(IOS6) update I received an error message - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. Will I lose everything if it goes back to factory settings. Right now my phone wont do anything. It is just showing a cable, an arrow and the iTunes logo.
If you restore from backup.
You should have made sure that everything was on your computer bef ore updating anyway. Did you fail to do that?
All pics taken with iphone should be imported to your computer regularly as you would with any digital camera, most especially before any update/restore/etc. Did you fail to do that? -
i started to update my iphone 4, and in the middle of the update, an icon popped up saying that "iTunes has detected an iPhone in recovery mode. you must restore this iPhone before it can be sued with iTunes."
I really cannot lose the data on my phone. i foolishly did not back up everything ecause there was a previous problem i had with icloud and i needed to delete all of my icloud accounts accept for my contacts.
WHat would i lose if i restored it? and do i need to restore it?
is there another way? if there is, i definetely do not need the update. someone please help me.First, in iTunes, launch Preferences and go to the Devices tab. Check the date and time of the last backup. If it is recent you can restore it. However, if you mean you have the photos back in your Camera Roll then the backup was already restored. To get your music and apps back it should just be necessary to click "Sync".
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my iphone 3g is stuck on the connect to itunes mode and it wont show up on itunes. itunes hasnt even detected it on recovery mode. what do i do i really need my phone.. please help
Please stop altering the fonts, it makes reading postings extremely difficult. If help is desired, making postings difficult to read is not the way to get help.
Put the device in DFU mode (google it), then restore. -
During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004 again. Latest iTunes and OS updates. I cant use the phone now. I did restart the destop,unplug the usb,...etc. Same iTune logo ,arrow and USB on the screen.THANK YOU SO MUCH,...!
Perhaps the information in this Apple support article will help:
http://support.apple.com/kb/TS3694#error3004
Regards. -
My iphone 4s remains in recovery mode permamently. Itunes wont restore it, constant messages of error 4013 keeps coming up on screen, is there any1 out there who can help before i crack up?
Hello Sean,
It sounds like you are constantly needing to restore your phone because it keeps going into recovery mode. Usually putting a device into recovery mode and restoring it can help isolate an issue to your iPhone hardware if an issue persists afterwards. I would try manually putting it into recovery mode and restoring it 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the best,
Sterling
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