ITunes fails to sync correctly, fails to recognize most data on iPhone
I have a new iPhone 5 that has had a tough childhood due to retailer errors that made it difficult to get running as a phone. Now that those are ironed out, I am having chronic sync errors that I guess are associated with iTunes.
I stopped syncing Podcasts and abandoned iTunesU due to unpredictable behavior in both. Now even music syncing is failing. There is always a discrepancy between what is listed in the Music app and what has actually been copied to the phone. So I select a track and get a "red circle" icon beside it, and the player skips through a series of absent tracks until it lands on one that was actually copied.
When I plug in the phone and view the iPhone screen in iTunes, the bar at the bottom usu. shows only one type of data: "Other." As I go through the motions of syncing, "Audio" reappears during a sync, then usually disappears again. Syncs aborted with the dialog "The iPhone <NAME> could not be synced because the connection to the iPhone was lost."
I went through escalating steps to troubleshoot iTunes, did a hard reboot of the phone, restored the iOS software, and deleted the iTunes photo cache. The "could not be synced" dialogs went away, but the syncs continue to fail.
I read in another thread about deleting corrupt elements of the iTunes software that have to do with syncing, but no details were given. What should I do about this?
iTunes 11, Mac OS 10.6.8, MacBook2,1
iOS 7.0.4, iPhone 5
exactly same issue with iphone 4, Win7 64 bit, Outlook 2003, itunes 10. Everything worked fine until bought new laptop running win7. Now in Itunes I cannot select which contacts or calendar to sync to - no options to choose from. The I get the Sync failure message.
Problem Event Name: APPCRASH
Application Name: com.apple.Outlook.client.exe
Application Version: 17.80.0.21
Application Timestamp: 4c5c2baa
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c00000fd
Exception Offset: 000324b8
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 26c6
Additional Information 2: 26c610ab47ac0522736f8f65ca065292
Additional Information 3: e6d1
Additional Information 4: e6d11238301c9516ca1a84f630312aee
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Hello there, OSOSANYA.
The following Knowledge Base article provides a great checklist of steps and additional recommendations for troubleshooting issues with cellular connection:
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http://support.apple.com/kb/ts3780
Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.
Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
Restart your iPhone.
Make sure that your software is up to date:
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Hello,
When I connect my iPhone 4S to my MacBook Pro (through the USB port), the synchronization process by iTunes failed with the following message "My iPhone could not be synchronized, because the synchronization process has not started".
What does that mean?
Thanks in advance for fixing my problem.I think I remember hearing that if you quit iTunes with your device still connected, then open iTunes up again, it should work.
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HT6437 iTunes fails to recognize iPhone
I am attempting to backup/restore my iPhone 4S running iOS 7.1.2, to my new iPhone 6 Plus running iOS8.1.2.
Unfortunately, iTunes 12 fails to recognize my iPhone device. Therefore, it's impossible to Backup or Synch.
Any ideas to correct this? Do I have to update my ancient iPhone 4S to iOS 8.1.2 first? I tried different USB cables, no luck. I tried stop/re-start iTunes.Hello there, dpharbison.
When transferring content from an older iOS device to a new one using iTunes, the following Knowledge Base article offers the steps on how to accomplish that:
Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support
Use iTunes
If you don't have an iCloud account or you just want to keep a backup on your computer, you can use iTunes to back up and transfer content on your device.
Get ready
Install the latest version of iTunes on your computer and the latest version of iOS on your original device.
You can't install a backup of a newer version of iOS onto devices that are using earlier versions of iOS. If your backup came from a device that has a newer version of iOS installed, update your new device before you transfer your data. For help, see Unable to restore from a backup of a newer iOS device.
Back up and transfer
First, back up your old device using iTunes. You can also encrypt the backup so that it remembers the passwords for your email, Wi-Fi, and more when you transfer to the new device. Otherwise, you can re-enter these passwords on the new device.
Then transfer your data from your device to your computer.
Remove your SIM card
If your device has a SIM card, use the SIM-extractor tool or a paper clip to remove the SIM from your old device and insert it into your new device. Or if your carrier gave you a new SIM card, use that instead.
Set up the new device
When the backup of your old device is finished, turn on your new device. Follow the setup assistant, which will ask you to choose these things:
Your language and country
Whether to enable Location Services
A Wi-Fi network
If you don’t have a Wi-Fi or cellular data connection, you can also activate by tapping Connect to iTunes.
Restore the backup
When prompted to set up your device, select Restore from iTunes Backup.
Connect to iTunes
Connect your new device to iTunes, using the same computer you used to back up your current device. iTunes will ask you to restore from backup or set up as new. Select the backup of your old device and choose Continue.
If the progress bar in iTunes pauses for a while, wait until the restore finishes.
Sync other content
When the restore finishes, your device restarts, and then it's ready for you to use.
Keep your device connected to iTunes to sync content that isn't in the backup (such as music, videos, and apps). To change the type of content that syncs, click the syncing tabs in iTunes.
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If you restored from an unencrypted backup, you'll need to enter the password for your Apple ID, email and other accounts, and voicemail. If you've forgotten your voicemail password, contact your carrier.
If your device continues to not be recognized, these article provide further troubleshooting depending on the operating system your computer is running:
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
or
iOS: Device not recognized in iTunes for OS X - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
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When my iPhone updated to iOS 7 a while back, I started having a problem with one of my Playlists. I was willing to ignore it for a while, but it's become enough of a nuisance that I'm seeking a solution.
I have a smart playlist called "Unrated", which I've set to contain any "Media Kind is Music" and "Rating is (none)". Before iOS 7, this correctly filtered to only new, unrated songs I'd recently added to my iTunes library, letting me play them on my iPhone and rate them as I went along. After iOS 7's update, however, the list still filters correctly within iTunes, but not when I sync my phone to it.
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So I did some searching of the forums here, and read about the "dummy playlist" solution. Set up your intended playlist (the one I described above), then set up ANOTHER playlist whose only conditions are "Playlist is (the other playlist)", and that should work. But I tried that, and the newly created playlist didn't even appear on my iPhone at all.
Thoughts? Help? Bug that Apple's going to have to fix? Please?Hi all. I can’t tell you how to solve your iCloud 3.x issues. Heck, I don’t think they’re even solvable.
But if you had a previous version of iCloud that was working correctly then I can definitely tell you how to solve the “iCloud Photo Stream is not syncing correctly to my Windows 7 PC” problem. …without even a re-boot.
Log out of iCloud 3.0 and uninstall it.
Open My Computer and then open your C:\ drive. Go to Tools/Folder Options and click on the View tab. Select the “Show hidden…” radio button and click on OK.
Open the Users folder.
Open your user folder
Open ProgramData (previously hidden folder)
Open the Apple folder – not the Apple Computer folder.
Open the Installer Cache folder
In Details view sort on Name
Open the folder for the newest entry for iCloud Control Panel 2.x – probably 2.1.2.8 dated 4/25/2013
Right click on iCloud64.msi and select Install.
When finished, the synching between iCloud and your PC will be back to working perfectly as before the 3.0 fiasco. The pictures will be synched to the same Photostream folder as before the “upgrade”. Now all you need to do is wait until Apple/Microsoft get this thing fixed and working before you try the 3.x upgrade again.
I think the iCloud 3.0 software was written by the same folks who wrote healthcare.gov with the main difference being that healthcare.gov might eventually be made to work.
For those of you who hate to go backwards, think of it as attacking to the rear. Which would you rather have, the frustration of no synching or everything working on an older version?
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ITunes still not syncing correctly with iPhoto 9.4.3
Since upgrading to version 9.4.x, iTunes hasn't been syncing correctly with iPhoto. There were duplicated events/albums, missing photos, photos not appearing in the same order on iOS devices as they do in iPhoto, etc.
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Terence Devlin wrote:
Please share a comprehensive list of things you've already tried so we won't your time - and ours - making suggestions you already know won't work.
Library size is not part of this issue. 12k photos is not a large library these days, I have one four times that size with no syncing issues.
Regards
TD -
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Thankshttps://discussions.apple.com/thread/2482232?start=0&tstart=0
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Then, the Ipod began to hesitate to turn on occasionally. The infamous folder with an exclamation point would pop on the screen, especially after I would reset the Ipod and have seen the apple picture.
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Otherwise, please help me! What is wrong with my Ipod?To all:
You need to restore your ipod so it like it was when you received it. Then you need to instal the new version of the updater and itunes. Connect your ipod and it should take you through the process. Registering and all.
If all fails, seriously consider returning it to apple. If you still have the warranty. If this your second return under the warranty you'll actually have to pay money (around $30) If you don't have a warranty I think you can get it fixed but it will cost you a lot of money. Try getting a quote if its too expensive, consider selling on ebay and getting a way better mp3 player.
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I am trying to activate a new iPhone. I have the latest version of iTunes (verified). I have Windows Vista Ultimate. The computer recognizes the iPhone device as new.
iTunes does not do a thing. There is no sign that the iPhone has been recognized.
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I do NOT have webcam or other devices identified by Jason L, but he identifies a possible driver problem which could possibly be a problem, if I can identify the right conflict.
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ITunes failing to recognize location of m4a files?
My iTunes currently has an exclamation mark next to all the songs in m4a format in my library, even though these files have not moved at all and it has dealt with those files for years. Is there some way to get iTunes to recognize all those files where they are? About half my library is in mp3 format and iTunes is having no issue at all with those files. I am using iTunes to organize my music folder, but this problem with m4a files persists.
If there is a folder-by-folder solution, that would work, but I can't go locate file-by-file since we're talking 10-15 GBs of music (when I locate a file in that fashion, it does work, but it would take a prohibitive amount of time to do for each song).
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This issue began (I think) when I imported a CD while the external drive was disconnected. This imported the songs to the C:\ drive iTunes folder. When I got back to my external drive, I reconnected to it, deleted the new songs from the library, and reimported them so that they were copied onto the library on the external drive. That was no problem at all, but then this issue with m4a files cropped up.
Alternatively, upgrading to iTunes 8 may have caused this -- I'm not sure. Either way, I could really use a solution to this.
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Okay, so I'm trying to add music to my iTunes library. Except when I try to add certain songs to the library, they just won't show up. I tried adding them multiple times and these particular songs just won't open in iTunes. And the thing is, these songs used to open perfectly fine. I moved/deleted a few songs in the folder they were in, and now iTunes won't recognize them.
I don't know why iTunes won't recognize these songs any more. I use Winamp as my mp3 on my computer, and as a result all my mp3s are winamp media files. But these songs that won't work in iTunes are the same as every other mp3 I have.I don't know for sure but when that has happened to me, the MP3 file was corrupted. I've been looking for an open source MP3 tester but haven't yet found one. When I had the same problem as you, Itunes didn't issue any error messages and there doesn't appear to be any log file.
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ITunes fails to recognize when there is CD in CD drive
I was recently forced to upgrade to iTunes 7.0 in order to purchase music, and now it no longer recognizes when I put a CD in my disc drive, and thus I can no longer import music. However, when using another CD importing program, the drive performed perfectly. The only conclusion I was able to draw was that it was a problem with iTunes and not the drive. Has anyone had a similar problem, and how, if at all, were you able to solve it?
Windows XPSame here. I hope someone comes up with an answer soon. Every question I've found in these forums so far that's applicable to my problems has not been answered.
Stopgap solution: I've been using File > Import, selecting the track by number (from a CD, it shows only Track 01, Track 02, etc.), at which point it will usually import, and then I right-click on the track and select Get Info to name the track, artist & album. Tedious. (I can NOT highlight all the tracks on an album at once with shift+click; it refuses to work.)
Even weirder: When I try to import Track 09 on 2 albums I've done this with so far, I get an error message: "Track 09.cda could not be imported because it does not appear to be a valid export file." Does iTunes have a problem with "Track 09" in general? There are other questions here about Track 09 resulting in the same problem.
Just got an unexpected iPod (that's why I'm using iTunes 7) or I wouldn't be using iTunes at all... I only accidentally worked out the problem of not being able to connect, and it still will not fetch any song/album info from Gracenote. This is really quite maddening. -
I have a 160gb iPod Classic that is about 3 years old. I just added new music to iTunes 2 days ago and synced my iPod. Today, when I opened iTunes, it asked for the update to 10.5. I allowed the update, added some more music to my library and synced iTunes with my iPod again. When the sync was done and I ejected my iPod, it appeared that all of my music, videos, podcasts and photos were erased from iPod. When I try to sync it again, iTunes freezes about 10 miniutes into syncing and then only about 300 songs appear on the iPod. I tried to restore the iPod which has led to more difficulties. Also, I noticed when I attempted to add music to my music library, iTunes no longer recognizes that there is a disc in the CD drive. I am running Windows 7, 64 bit and there seems to be alot of problems in the community after the iTunes 10.5 update. I have also been getting unknown error messages followed by the codes (-48), (-50), (-120), and (-53). Does anyone have any answers??? Help Please.... I have a library of 13,144 songs and I want them back on my iPod.
Since updating to iTunes 10.5 I am unable to view the iTunes Store - using Windows XP; Have the minimum system requirements changed for 10.5? What has changed? The Sync in 10.5 also seems to be slower than previously. What exactly does 10.5 deliver, to Users?
To make matters worse, in iPhone OS.5 it is not possible to purchase a Series (for instance) unless there is sufficient space to download direct to the Phone; Previously you could confirm the purchase on your iPhone and then use iTunes 'Check for Available Downloads' to download. This was the only available work-around to a dysfunctional online Store. Nice one Apple - you have successfully prevented me from making purchases (of any size) from your store; Why was this change necessary and how is it desirable?
NB: it should not be necessary (nor is it desirable) to uninstall anti-virus software to acommodate iTunes; although you may need to modify its configuration (confirming the Store connection is 'safe') during or after install -
ITunes fails when backing up Data DVD on disc 2
Hi,
I have 4500 songs and each track has a working album cover. When I start the Burn to Disc session and choose Data DVD, it works fine until disc #2, then it fails and iTunes closes...every time.
Suggestions?
Thanks,
ShadI figured the problem out. iTunes doesn't isn't quality software when it comes to backing up large (40gb+) libraries of music. The only way around this incompetence is to not "hickup" during the process of backing up your library to data dvd's. Don't play music. Don't minimize iTunes. Don't touch your computer. Turn off your screen savers, messengers and all other programs while backing your library up.
I figured that out after wasting about 15 DVD's 25-minutes per dvd) over 5 days.
shad
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