ITunes faiuls to launch - version of QuickTime
After uninstalling, rebooting and reinstalling a freshly downloaded iTunes, iTunes fails to launch with error message:
"QuickTime version 7.0d0 is installed, iTunes requires version 7.0.3 or later. Please re-install iTunes."
Help!
The answer is to uninstall QuickTime using the Control Panel / Add/Remove Programs utility. Then reboot. Then download the stand-alone Quicktime install from http://www.apple.com/quicktime/download/standalone.html.
Then run that install.
Similar Messages
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Can't launch iTunes due to previous version of QuickTime installed
I installed an older version of QuickTime, now I can't launch iTunes anymore. In Control Panel, I have QuickTime 32--version 2.11.57 listed. I did everything in the document http://discussions.apple.com/thread.jspa?messageID=3366434�
but nothing has worked. I can't seem to uninstall the old version of QuickTime. When I run QTInstaller713.exe I get an error message about "Can't install because a newer version is already installed"
Sony Vaio VGN-S260 Windows XPThere are no QuickTimes listed in the Add/Remove list. I see it listed in the Control Panel where there is a QuickTime and a QuickTime 32 (v2.11.57). I also see it in Start > Programs > QuickTime. When I click on that I get the message: "This action is only valid for products that are currently installed."
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Install Itunes, message says newer version of Quicktime is already installe
I have tried every which way to uninstall Itunes and Quicktime. When I try a new install Itunes it stops and says a newer version of quicktime is already installed, then I close out of that window and the next one says that Itunes can not be installed without Quicktime. Help, I have spent most of today on this and i am ready to toss my computer and Ipod!
Thanks beaner!
Okay, we're now going to try uninstalling iTunes and Apple Application Support (if it is still present on the system). Then we'll reinstall iTunes, which should reinstall Apple Application Support as well. We'll also take a few additional explicit precautions along the way.
First, download and save a fresh copy of iTunesSetup.exe (the itunes installer file) to your hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Quit QuickTime and Safari 4.0.4 if you have them open. (They both use Apple Application Support, and will interfere with the uninstall if they are open.)
Now head into your "Uninstall a program" control panel. Uninstall iTunes. Uninstall Apple Application Support (if it is present).
Next we'll clear away any leftover program files and folders.
In "Computer" open "Local Disk (C:)".
Open the "Program Files" folder.
Right-click on the "iTunes" folder (if it still exists) and select "Delete".
Open the "Common Files" folder.
Open the "Apple" folder.
Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".
Empty your recycle bin and restart the PC.
After the PC restarts, don't open any applications. Disconnect from your network and/or the internet. Now disable all your security software (firewall, antivirus, antispyware).
Now start the iTunes reinstall by doubleclicking on the iTunesSetup.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Did that install seem to go through okay? If so, does your iTunes launch properly this time? -
Can't install Itunes 9.2 "Newer Version of Quicktime"
I got a new itouch last week. Worked fine. Then went to update software to new OS (maybe Apple could have put this on a brand new one instead of older OS?!). Message said i needed Itunes 9.2. Went to update and got error "newer version of quicktime installed" and that i can't update since iTunes needs Quicktime. Tried several approaches, no luck. Deleted Itunes for a fresh start and then this wiped the Itouch clean which i had not at all intended. But, despite this exact same error message. I have been working on this and have used various uninstallers and searched the registry, cleaned temp folders, compressed and defragmented the hard drive. Downloaded Chrome, tried manually installing Itunes using Apple Software update, etc etc etc etc etc. Same message. Do i need to wipe the hard drive? Does anyone from Apple have any idea what to do? All message boards i have seen indicate that they do not.
Message said i needed Itunes 9.2. Went to update and got error "newer version of quicktime installed" and that i can't update since iTunes needs Quicktime. Tried several approaches, no luck.
That one has gotten complicated ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
itunes will not launch in XP because: "itunes library.itl.cannot be read because it was created by a newer version of itunes"
Is this an apple problem or a computer problem? If I reinstall itunes will my library still be there?Uninstall and reinstall the Apple software. See the following. That link also has a link for Win7 and Vista.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
TS1717 Since the upgrade to version 11 ITunes will not launch I'm running Windows 7
Since upgrading to version 11 ITunes will not launch I have removed and reloaded again but it still will not launch.
I was having the same problem. I went into Control Panel and repaired quicktime, and now i am able to open itunes. hope this works for you!
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ITunes won't launch. It says it requires quicktime 7.5.5.
I did a clean re-install of OSX 10.5 on a PowerBook G4. I launched iTunes just fine. I then ran Software Update and it prompted me to upgrade iTunes and my OS to 10.5.8. I ran that update. I then tried to open iTunes and I get a message "QuickTime 7.5.5 is required to run iTunes." I ran software update again -- no change. I went to the quicktime download page and installed the quicktime update manually -- no change; I'm still unable to launch iTunes. Help!
- Raymond101I have exactly the same problem. Tried going back to earlier iTunes version - won't open my library any longer - seems to have updated library. Software Update does not take Quicktime beyond 7.2.1
I will now follow your lead and update to QT7.7
Powerbook G4 15" Aluminium 1.67 GHz (2005), 1GB DDR, Mac OS X 10.5.8 combo. -
The latest version of iTunes will not launch
iTunes won't launch no matter what I do. This pops up every single time. WHY WON'T IT OPEN?!
Process: iTunes [664]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.0.1 (11.0.1)
Build Info: iTunes-1101012001000000~1
Code Type: X86 (Native)
Parent Process: launchd [91]
Date/Time: 2012-12-22 21:24:55.173 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 2013843 sec
Crashes Since Last Report: 64
Per-App Interval Since Last Report: 9 sec
Per-App Crashes Since Last Report: 51
Anonymous UUID: 00CFBCCD-6854-4C74-A595-68122B0DF8AD
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000005291dcd0
Crashed Thread: 3
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x91849f24 strcmp + 84
1 libicucore.A.dylib 0x91e1378e udata_setAppData + 1777
2 libicucore.A.dylib 0x91e13f9c udata_setAppData + 3839
3 libicucore.A.dylib 0x91e30d6d ures_getKeywordValues + 3647
4 libicucore.A.dylib 0x91e2e431 ures_getUTF8String + 768
5 libicucore.A.dylib 0x91e2e5d0 ures_getUTF8String + 1183
6 libicucore.A.dylib 0x91e2e81f ures_getUTF8String + 1774
7 libicucore.A.dylib 0x91da826c ures_open + 236
8 libicucore.A.dylib 0x91e188f7 uloc_getISOCountries + 995
9 libicucore.A.dylib 0x91e18fd9 uloc_getAvailable + 299
10 libicucore.A.dylib 0x91e191ec uloc_getDisplayKeyword + 373
11 com.apple.CoreFoundation 0x914a4654 __CFLocaleICUName + 68
12 com.apple.CoreFoundation 0x914a4604 __CFLocaleLanguageName + 36
13 com.apple.CoreFoundation 0x914a4561 CFLocaleCopyDisplayNameForPropertyValue + 881
14 com.apple.Foundation 0x96b32a94 -[NSCFLocale displayNameForKey:value:] + 38
15 com.apple.Foundation 0x96b32013 -[NSUserDefaults(NSUserDefaults) initWithUser:] + 762
16 com.apple.Foundation 0x96b31cc6 +[NSUserDefaults(NSUserDefaults) standardUserDefaults] + 133
17 com.apple.AppKit 0x982d5390 +[NSApplication initialize] + 92
18 libobjc.A.dylib 0x975695af _class_initialize + 380
19 libobjc.A.dylib 0x97569476 _class_initialize + 67
20 libobjc.A.dylib 0x975709bd prepareForMethodLookup + 66
21 libobjc.A.dylib 0x97571c60 lookUpMethod + 86
22 libobjc.A.dylib 0x97569417 _class_lookupMethodAndLoadCache + 40
23 libobjc.A.dylib 0x97568fc3 objc_msgSend + 83
24 com.apple.iTunes 0x00189001 0x1000 + 1605633
25 com.apple.iTunes 0x00188eb1 0x1000 + 1605297
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9186d382 kevent + 10
1 libSystem.B.dylib 0x9186da9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9186cf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9186ccfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9186c781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9186c5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9186c412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9186c9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9186c5c6 start_wqthread + 30
Thread 3 Crashed:
0 com.apple.CoreFP 0x16040292 fdjkDSAFjklaf2s + 18
1 com.apple.iTunes 0x00cc6891 0x1000 + 13392017
2 com.apple.iTunes 0x00ca71d4 0x1000 + 13263316
3 com.apple.iTunes 0x0018b155 0x1000 + 1614165
4 com.apple.iTunes 0x0018ace9 0x1000 + 1613033
5 com.apple.iTunes 0x00006233 0x1000 + 21043
6 libSystem.B.dylib 0x91874259 _pthread_start + 345
7 libSystem.B.dylib 0x918740de thread_start + 34
Thread 3 crashed with X86 Thread State (32-bit):
eax: 0x01525938 ebx: 0xb01839c9 ecx: 0x00c83232 edx: 0x014cd340
edi: 0xb01839c4 esi: 0x5291dc9e ebp: 0xb0184c98 esp: 0xb018398d
ss: 0x00000023 efl: 0x00010202 eip: 0x16040292 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x5291dcd0
Binary Images:
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Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3well done, oldgoletaboy.
just a thought. when you do the msconfig thing again, perhaps start by doing a select startup with the itunes background processes enabled:
Background processes installed with iTunes 6 for Windows
.. and half the other startup items and services disabled. if itunes runs, you've ruled out 50% of the candidates. if it doesn't, you'll likely have narrowed down the problematic ones to being in the half you had enabled. -
Quicktime corrupted / iTunes won't launch / Win 7
I've been avidly reading the posts of "b noir" to try and remedy my situation but so far to no avail.
Briefly: I "broke" both QuickTime and iTunes by trying to make UbiSoft's Myst run on my Win 7: the solution there was to uninstall QuickTime (10) and install QuickTime (6). I did that and Myst kind of ran... So I went to uninstall QT6 and my major problems started. I reinstalled QT10 but neither QT or iTunes would launch. I could see the iTunes process via the Task Manager briefly for a second or two but then it goes away. I tried uninstalling QT10 and it would not uninstall: I finally used "Revo Uninstall" to do so and then uninstalled iTunes. Then I reinstalled both via a fresh iTunes install and I have the same situation. No amount of rebooting or install/uninstall seems to get me out of this situation.
Following the posts of "b noir" I can say:
1) I have no "codec" installed (not sure what that is, but I haven't installed anything recently.)
2)my Windows\win32 has no QT files in it
Any help would be greatly appreciated.My mistake... I uploaded iTunes 10 (which I understand has QuickTime bundled into the install). I checked the version of QT and it is 7.69.80.9.
Just to be safe, I downloaded QT installer from the link you provided and was going to re-install QT but again it fails to uninstall. The uninstall dialog box has a progress bar that seems to get to about 98% and then just rolls back to 0% and I get a splash screen saying the uninstall completed (although it didn't.)
So, to answer your question: yes, QT 7.69.80.9 installs and launches but only very briefly. I was watching the processes via the Task Manager and QuickTimePlayer.exe*32 seems to run for about 1-2 seconds then disappears from the list. One other item appears under processes at the same time (and also shortly disappears) named WerFault.exe*32.
Currently I have iTunes 10 uninstalled, and QT 7.69 installed but unusable.
Thanks for looking into this! -
I have OS 10.5.8 and am unable to run ITunes or IPhoto. I can reinstall I tunes, but it says I need the newest version of QuickTime, which I already have. Any help would be appreciated!
Hello Esther,
Do you have QT v7.7?
http://support.apple.com/kb/DL761
And iTunes v10.6.1?
http://support.apple.com/kb/DL1426 -
I have just purchased an iPhone 4, but it wasn't connecting to my iTunes, so I took advice and uninstalled iTunes. But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed. I cannot find this newer version anywhere, and have gotten rid of the Quicktime folder, but it is still refusing to install iTunes.
Please help, I have tried everything.But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed.
That's usually caused by damaged QuickTime installation configuration information on the PC.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
How do I install the latest version of Quicktime so that I can run iTunes?
When I try to upgrade to iTunes 8, , I get a message saying that I need the latest version of Quicktime. How do I install the latest version of Quicktime? Is it necessary to ru n iTunes?Please help!
Hello Slm7531
Check to make sure that your that you do not have anything that would be blocking access to the iTunes store like a firewall or security software. The second article below will assist with troubleshooting accessing the iTunes Store.
iTunes 11.1.2
http://support.apple.com/kb/dl1614
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G. -
Quicktime and Itunes will not launch!
Both quicktime and itunes come up with errors whenever I try to lauch them. I have tried nearly EVERYTHING and they will not start! This is quicktime error-
Quicktime Player has encountered a problem and needs to close. We are sorry for the inconvenience. Error signature is BEXInteresting. In that case, the errors are probably being caused by the absence of the two files I mentioned earlier. Haven't seen one of those for a while.
We'd better swap out your existing QuickTime. We'll take a few additional explicit precautions along the way, just in case.
First, download and save a fresh copy of the QuickTime installer (QuickTimeInstaller.exe) to your hard drive. (Don't run the install online, and don't start the install from the downloaded installer just yet. Use the download option that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
Now head into your Add or Remove Programs control panel. Uninstall QuickTime.
Next we'll clear away any leftover QuickTime program files or folders.
In "My Computer" open "Local Disk C:" or whichever drive your program files are installed on.
Open the "Program files" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Empty your recycle bin and restart the PC.
After the PC restarts, do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Did the QuickTime install seem to go through properly? If so, are iTunes and QuickTime launching for you now? -
Itunes will not launch, it shows message of "itunes library .itl" can not be read because it was created by a newer version of itunes. I tried opene it in save mode but I had the same problem.
If you still have an issue you may have to see about using the iTunes version (application) included with Snow Leopard 10.6 from the installer or an another one if available online, and see if that will install.
Sometimes you may have uninstall the bits left in your system by the earlier (or later) iTunes installers; as they all leave a trace and these can stop a different version of iTunes from being installed.
Not sure if the following site/link will tell the method...
•Apple - Support - iTunes - install & update:
http://www.apple.com/support/itunes/install/
•Troubleshooting iTunes installation on Mac OS X:
http://support.apple.com/kb/HT2311
Good luck & happy computing!
ps: i see you resolved this issue. it's magic! -
ITunes/Quicktime problem "The older version of Quicktime cannot be removed"
Whenever I try installing iTunes 7, I get the message "The older version of Quicktime cannot be removed." A similar problem with the same wording similarly cropped when I downloaded iTunes 6.
Source of the problem is a failed System Restore which left files corrupted and such, I've tried using ccCleaner to remove iTunes and Quicktime from the registry but it simply isn't there, as is the case when I use regedit in Run.
Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
Any help?Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
okay, let's try the technique from the following post. (it includes instructions on what to do if Add/Remove isn't working for a program.)
http://discussions.apple.com/click.jspa?searchID=-1&messageID=3366434
(the link in there to the itunes 7.0.1.8 installer now leads to a 7.0.2.16 installer. no cause for concern, use the 7.0.2.16.)
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