ITunes File Sharing under Device/Apps does not add content to my iPhone. Why not?

I have attempted to get iTunes File Sharing:
1. Select your device (in my case an iPhone 4).
2. Click on the Apps tab.
3. Select an application that allows for File Sharing and either drag a document or file into the documents area or use the Add button to get the file added.
4. Click the sync button to sync the content to your device.
I cannot get this to work. I have attempted to uninstall iTunes and all components and have also called Apple Support with no resolution. Has anyone else seen this issue and if so do you have a resolution?
I have tried with multiple applications as well as multiple files with no luck.
Any help is sincerely appreciated.

Hi,
You cannot manually manage music with match turned on on your iOS device. If you want to manage music manually, you will need to turn off match on your iPhone.
Jim

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ITunes File Sharing under Device/Apps does not add content to my iPhone. Why not?

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