ITunes, Finder don't mount iPod
My iPod is not recognized by iTunes (v6.0.4) or the Finder (OSX 10.4.6). I have tried the 5Rs and nothing has helped. I have tried a Firewire cable and a USB cable. Have installed the iPod Updater.
Not able to install the iTunes updater (although I'm running the latest version already, anyway) - the options of what to install are greyed out, marked Skip, and won't let me check them.
iPod is working fine, except it seems to need to be reset fairly frequently. But I'm unable to synch it with the computer (obviously) as it doesn't recognize it. I tried to put it into Disk mode, but despite very carefully following directions, it never ended up in Disk mode. The Apple showed correctly after I reset it, and while it was showing I held down the Select and Play buttons, but eventually it just turned back on.
And to send it in for repairs I found out, costs $268!! I mean...really! Forgetaboutit.
Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Similar Messages
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Itunes/Updater don't see IPOD
I'm having some problems with my new 60gb video IPOD. Itunes recognized it initially, but during syncing something happened and now Itunes and Updater don't see the IPOD at all. My XP computer sees the IPOD as a USB Mass Storage Device with and Ipod and and "unknown component" as part of it. After following all the steps in the help database, I think the problem is that the actual IPOD is somehow corrupted....I need to restore the factory settings. The problem is, that the updater doesn't see the IPOD - it's a catch-22. I tried to bring my ipod to work and got the same issue.
Should I try hooking it up to a mac and doing a restore?
Can I "format" the Ipod under windows explorer?
What is going on??I'm having the same problem with my iPod. I've had it for 2 weeks and it hasn't worked yet. I just haven't had time to call Apple. I've tried everything on these help pages and the closest I've gotten was having the updater recognize the iPod so that I could hit the "restore" button but after a little thinking, the updater says, "can't mount iPod". I only got the updater to recognize it after unplugging my Internet connection. I'm convinced that these problems are software conflicts. I got rid of the folder with exclamation point by resetting the iPod through diagnostic mode(turn the hold button on then off, hold down the menu and the middle select button until you get the apple, then hold down rewind and the middle select button until you get a menu, choose manual and the option at the bottom of the list is "reset"). The easier way of doing a reset didn't work for me. Of course, since the ipod won't mount, the folder/exclamation point is back. This is so annoying. My last hope is to try using it on older computer that I've cleaned off. The idea of re-installing windows (and everything else) on my main computer is not an option - I have 60 gigs of stuff and junk on there plus software programs and I don't have time to untangle it all right now. I was so psyched to finally get my iPod and I understand that hardware/software has bugs but can ANYONE from Apple please figure this out for us!!
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Finder can see my iPod Classic, but iTunes can't
When I connect my iPod classic (80GB) to my Mac, it shows up in Finder with an iPod icon, and iTunes launches, but it never shows up in iTunes. There are no error messages, it just doesn't show up.
I've tried restarting my Mac, reinstalling iTunes, refreshing my iPod (hold on/off, hold down menu/select until you see apple logo) several times. I have the newest version of iTunes and my OS is up to date.
Occasionally, it just shows up as a drive in Finder, w/out the iPod icon. But, most of the time, the icon is there and iTunes opens.
How can I restore my iPod if I can't connect to iTunes? I don't know what to do.
Thanks.Update - I was able to restore my iPod using my Windows XP machine and now my Mac sees it in iTunes.
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When I connect my ipod to computer and open itunes, the songs on my ipod do not show up on the itunes library...it is blank...songs are still on my ipod but don't seem to show up on computer..help??
Download this for getting media off your ipod!http://www.macupdate.com/app/mac/19890/ipoddisk
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My ipod touch is disabled it says connect to itunes (because I got my password wrong loads of time) but when I go on itunes I don't know what to do!! Help please!!!
This should help: http://support.apple.com/kb/HT1212
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I want to sync my iPod Touch to my new computer. I've added a lot of music to my computer iTunes and don't know if I will lose the music on my computer or my iPod when I sync. What do I do to keep all from both devices?
You can only sync with one computer To switch computers and not lose anything:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities -
My ipod and itunes both are skipping to another song about in the middle of the song. It doesn't happen on all songs...only some songs. I have reset the ipod, I have done a restore, I have reloaded itunes, I have updated the ipod but still am unable to figure out why. It did not used to do this. I can't figure out any pattern to the songs it does it on versus that it doesn't do it on. Some of the songs are purchased, some are imported, etc. We are running Windows 7.
how long have you had your ipod? mine did the same but after a while you need to get a new one because of the battery...
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I have synced an audiobook purchased from iTunes onto my ipod classic but I cannot find it on my ipod. I have looked in songs, artists, audiobooks, podcasts, etc., etc. with no luck. Any suggestions?
Hi mole02,
Welcome to the Support Communities! If you had issues with your movie rental, you can report it to the iTunes Store. These folks can look at your billing account with you.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT204084
Learn how you can request help with an item purchased within the last 90 days.
To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store:
Visit reportaproblem.apple.com in your browser.
When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.
Find the item you're having a problem with, then click Report a Problem next to it.
From the Choose Problem menu, choose the issue you're having.
Follow the onscreen instructions. You might be asked to describe the problem in a text field.
Click Submit, and we'll review your problem.
If you use Family Sharing and you have a problem with a shared item, ask the family member who initiated the purchase to report the problem using the steps above.
I hope this information helps ....
- Judy -
i want to sync my ipod with itunes but it says the ipod cannot be used because the required software is not installed. run the itunes installer to remove itunes, the reinstall itunes again. i have done as instructed few times but still persists.
Success!
By completely removing all reference to apple or iTunes/iPod/ Safari etc from my computer, it has at last installed. -
I plugged in my ipod to my computer and I had the option to sync the new software and I did. Just as it was done itunes couldn't recognize my ipod and my only choice would be to restore back to store settings but I would loose ALL my data
Yes, you probably will but then you simply load your backup.
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my ipod wont connect to itunes, i have re-installed itunes ...reset my ipod...re-boot my computer...basically i've done eveything i could but no joy it even shows on my computer but simply does not link in to my itunes. Please HELP !!!
If you're unable to do the Restore, go into Recovery Mode per the instructions here.
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My laptop hard drive with my itunes library died and now itunes won't sync my ipod to the libary on the new drive without first deleting everything on my ipod. What can be done?
Sync with new computer
https://discussions.apple.com/docs/DOC-3141 -
HT1212 my daughters i pod says ipod is disabled connect to itunes iv done this but still no luck
help please my daughters ipod says ipod is disabled connect to itunes iv done this but still no luck ?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Where d i find games for my ipod nano 4th gen in itunes?
where do i find games for my ipod nano 4th generation in itunes?
You can't as clickwheel games are no longer available in the iTunes Store.
B-rock -
I would like to load my purchased music from my iphone to itune library then to my ipod shuffle can this be done without aditional cost
Sure
File>Transfer Purchases
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