ITunes for Mac, help may not display subjects.

Question

Most of the time help gives a message, The requested subject cannot be displayed.  You must be connected to the internet.  Everything else gets the internet okay.
Sometimes restarting iTunes makes it work, often not.
Apple care has no answer for this other than "trash iTunes and install a new copy".  Changes nothing.
Mac restart may get it working, or not.
I found that typing a word in the help search box and hitting enter will, most of the time but not always, cause help to display a bar titled Connect to the internet.  Click that and subjects will display as they should.  So far that has worked every time.
Another thing, when bringing up help from the menu bar, the help window shows a spinner titled "loading help content", or something like that.  When it does that, subjects will display.  When it doesn't work that "loading" and spinner doesn't show up.
I have two Macs both of which behave the same.  iTunes for Windows has not had this problem for me.
Anyone know of a better fix or work around?

Answer 1

Chris CA,
You say:
Your problem is an OS issue (Help) not an iTunes issue.
Post over here ->https://discussions.apple.com/community/mac_os/mac_os_x_v10.6_snow_leopard
This solved my question 
This helped me
However:  All other app help work fine, only having problems with iTunes help.
I spent some time testing them.