ITunes for Windows 7 Pro, iTunes not recognized

I recently had my Windows computer get a Crypto Locker virus and had to reset it to factory original. I installed iTunes to use with my iPhone 5 and I cannot sink my phone without the program warning me that my phone will be erased and the content replaced with iTunes content. The problem is my phone has a GREAT DEAL more music on it than is listed on my iTunes page. How can I download ALL my music from my phone back into the iTunes program?
Additionally, when I try to access the iTunes store from another program, such as QuickTime, my iTunes installation is not being recognized by QuickTime. It takes me to a page where I can download iTunes again. I have downloaded iTunes and used it to repair the program, and I have also uninstalled and reinstalled iTunes and it is still malfunctioning!
HELP!
Bob

ahhhhhh, many thanks for the link. for a while (about a year ago), Packard Bell UK was including those instructions on their troubleshooting pages, but then they went away. (or i just couldn't find where they'd been shifted to.)
usually nowadays i crank out the MS instructions instructions instead:
(MS) CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
... but it's a (slightly perverse) sort of comfort to know that i'm still recommending basically what Packard Bell recommends.

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