ITunes forgets iPhone 5

iTunes 11 is not recognizing my iphone. I already tried troubleshooting page. What do I do?

uninstall reinstall. often time, updating the driver software will fix this issue. that would be included in the troubleshooting: http://support.apple.com/kb/TS1538
security software is another big thing. especially if you have Norton.

Similar Messages

  • How do I make iTunes forget my iPhone?

    I set up my iPhone 5 as a new device (not restored from my old iPhone 4 backup) but when I initially connected it to iTunes, I neglected to un-check the box that said something like "Automatically sync apps to this device."
    This resulted in iTunes trying to sync all 2000 apps in my library to my new phone. I don't seem to be able to uncheck them on masse, just one by one…2000 times in a row...
    So, my current strategy is to somehow make iTunes forget that it already knows this iPhone, and then I can make the correct choice on the initial setup screen. (I unchecked that box with my wife's new iPhone and it worked well.)
    But how do I do make iTunes forget my phone?
    I've deleted its backup from ~/Library/Application Support/MobileSync/Backup/
    I've removed it's listing from Preferences->Device Preferences
    …but iTunes still recognizes the device when I connect. I want it to say, "Hey, an iPhone I've never seen before, what do you want me to do with it?"
    Does anybody know how to do this?

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • HT4061 Forget  iPhone password, when connect to computer "iTunes could not connect to the iPhone because it is locked with a pass code. You must enter pass code on the iPhone before it can be used with iTunes."

    Forget  iPhone password, when connect to computer "iTunes could not connect to the iPhone because it is locked with a pass code. You must enter pass code on the iPhone before it can be used with iTunes."

    You have to restore it using a computer with iTunes per the knowledge base article above.
    With iOS 7, if you have Find My Phone turned on you can login to iCloud from a computer and send an erase signal to the iPhone to clear it...that will erase all content and settings.

  • ITunes forgets my CD files...how do I rebuild tune database? - Revisited

    Hi:
    I tried follwoing your advice.
    I can do the Ctrl-A to select all songs in the iTunes libary.
    I can right-click and select Delete,
    but when I do, I do not get the 3 options that you mentioned
    (Cancel, Keep Files, and Move To Recycle Bin)
    I get a dialog box stating:
    Are you sure you want to remove the selcted songs from your iTunes library?
    These songs will also be remove from any iPod or iPhone which synchronizes with your iTunes library.
    Why am I not getting the options you stated above ?
    I have seen you oprions on a Mac at best Buy, but I am running an HP laptop under Vista Home Premium.
    Then has a Remove or Cancel button to be clicked.
    If I follow through with the above, will it wipe out my music library ?
    How do I go about rebuilding the databse ?
    Thank you
    DaleB
    HP dv6500z laptop Windows Vista
    ==========================================================================
    Toocan
    Posts: 54
    From: Gauteng, South Africa
    Registered: Jul 23, 2008
    Re: iTunes forgets my CD files...how do I rebuild tune database?
    Posted: Aug 17, 2008 10:27 PM in response to: DaleB Reply Email
    Sorry DaleB, I have redone my library so many times, I forgot about this prompt. Just click 'yes'/'remove' to that question.
    Reloading the library will only make your iPod resync again, thats all.
    Intel Windows XP Pro P4, 3.4GHz, 3GB RAM, XP SP3 - iPod 80GB Classic
    ===========================================================================
    DaleB
    Posts: 145
    Registered: Jan 18, 2006
    Re: iTunes forgets my CD files...how do I rebuild tune database?
    Posted: Aug 18, 2008 4:02 AM in response to: Toocan Reply Email
    Hi:
    You tell me to click "Yes" / "Remove" when prompted by iTunes with
    "Are you sure you want to remove the selcted songs from your iTunes library?"
    but when I do, I do not get the 3 options that you mentioned
    (Cancel, Keep Files, and Move To Recycle Bin) ?
    Thank you
    DaleB
    ==============================================================================
    DaleB
    Posts: 145
    Registered: Jan 18, 2006
    Re: iTunes forgets my CD files...how do I rebuild tune database?
    Posted: Aug 18, 2008 4:13 AM in response to: Toocan Reply Email
    Hi:
    A related issue.
    I made a copy (backup ?) of the Music folder in Windows Vista Home Premium 32-bit OS, to my Desktop. If something corrupts the Music in iTunes, will this be a "good enough" backup to be able to restore the music by moving it back into the Music folder, or will soemthing be missing ?
    Thanx !
    DaleB
    ==============================================================================

    Hi:
    I did not move them arounsd outsice of iTunes.
    I copied & pasetd them in iTunes, but in some cases, they became subfolders.
    e.g., I may have a main folder in iTunes called "Rolling Stones", and subfolder iteled after their Greatest Hits album "Hot Rocks". Initially,
    Hot Rocks was a folder at the same level as Rolling Stones. Thenm I create a subfolder within Rollng Stones and then copied and pasted all of the MP3 files from the main folder (Hot Rocks) into the subfolder (Hot Rocks), and then deleted the main folder (Hot Rocks). But, iTunes now tells me it can find the songs. The Apple guy at best Buy showed me how to delete the current database without deleting the actual tunes, and then rebuild the database, all in a few mouse clicks. But, this was on a Mac...I do not know if iTunes for Windows has the same menu features as the Mac version. I just forgot the steps that he went through.
    DaleB

  • Itunes forgets position

    This started a week ago. Itunes forgets the position all the time. I listen to a lot of long MP3s and pretty much every time I pause an MP3, when i unpause it, it is like 20 minutes earlier than it was when I paused it. I have installed the newest version and rebooted and it is still happening. Anyone else seeing this?

    xian2006 wrote:
    Here's a wrinkle: I still have iTunes 9 (9.2 or whatever the latest version is), not iTunes 10, and I had a similar problem today. Could this be related?
    Having listened to a bunch of podcasts on my iPhone, I synced with my iBook, which put those same podcasts back on to my iPhone, showing as either unplayed or partially-played, depending on their status the LAST time I synced, which was probably 3 or more days ago. No new podcasts were added.
    All the posts on here seem to be from the last week, so I wonder if this problem has to do not with iTunes 10, but with the iOS firmware. I know there was a recent firmware update that I installed on my iPhone 3G.
    Well I've not got any iOS devices, just an 80GB iPod classic and second gen-shuffle. Yet this issue arose for me after updating to iTunes 10 shrug

  • HT1766 4 voice memos in iTunes backup from iPhone had ! marks and would not play so I deleted them and although they are still on the iPhone, they will not sync back to iTunes from iPhone.

    4 voice memos in iTunes backup from iPhone had ! marks and would not play so I deleted them and although they are still on the iPhone, they will not sync back to iTunes from iPhone.

    You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

  • Not syncing to itunes. Iphone 4 or Ipod

    not syncing to itunes. Iphone 4 or Ipod

    try signing out of icloud and then back on, if your using icloud.
    Or better yet, put your wife new id on her icloud account.

  • Voice memos from itunes to iphone

    Can you put voice memos from itunes into an iphone? - both new ones and old ones?

    You can sync the iTunes Voice Memos playlist to the iPod application on iPhone using the Music pane in iTunes.
    Sync the Voice Memos playlist to iPhone:
    1. Connect iPhone to your computer.
    2. In iTunes, select iPhone in the sidebar.
    3. Select the Music tab.
    4. Select the “Include voice memos” checkbox and click Apply.

  • Problem with iTunes in iPhone 4S

    Hello! I have iPhone 4s in iOS 6. When i go to iTunes via iPhone..
    it appears this "1" in red cyrcle. And then
    I cand ged rid of this.. I tap to retry but still nothing.. I cant delete it also.. Any ideas?

    That didn't work for me....I have done every concievable action to resolve this....now I am getting pissy......Went through all the suggestions on the support page....I am going absolutely nuts here, uninstall, reinstall, set this default to that....NO ONE KNOWS WHY THIS IS HAPPENING OR IT WOULD BE ADDRESSED ALREADY!!!!!!
    Sitting right next to my new laptop is the old one that started out with XP on it. Has Win7 and itunes fires right up. I called my brother, he doesn't have apple products. He just bought a new laptop and did the 8.1 upgrade and guess what? Itunes still won't recognise my 4S....
    ANY FEEDBACK WOULD BE GREAT. However, keep in mind I have done everything except throw the laptop and the phone.....
    IF IT AIN'T BROKE DON'T FIX IT!!!!!!!

  • Imported photo's from computer, via Itunes, to iphone, now itunes can't find the folder with original pictures from Iphone or doesn't recognize it.

    Dear reader,
    i just bought a new Iphone 5s, and decided to download Itunes and sync my Iphone with my laptop. Everyting went well until i decided to try out some things and i imported pictures via Itunes from laptop to Iphone. this is how i did it: Itunes - iphone - pictures - pictures synchronized from 'option choose map' - I chose another map - after, i 'ticked' box 'all maps'. Then i hit the button 'synchronize'. I forgot to look how the orignal map was called and this was the one Itunes syncronised autmatically with, that one also contaned all the original pictures on my Iphone. So, after putting some new photo's on my Iphone, i wanted to change the settings back to normal so my Itunes and Iphone could sync iphone pictures again. But I can't find the old map back or Itunes doesn't recognize the map. I already tried to use the map 'Ipod Photo Cache' but it shows only empty folders. I also tried computer - iphone - Internal storage or DCIM or 860OKMZO; No idea what that means but i thought that the last two folders can contain pictures. However, i get an error if select these ones a map in Itunes. How do I get back to the old settings again?
    I hope I described the problem well; English is not my native language so i'm sure this might contain grammar mistakes.
    A big 'thank you' for helping me in advance!

    When i connected the iphone to my laptop, i found the location of the pictures on the iphone; the a map called  '860OKMZO' (i've mentioned this map earlier, this folder is located inside the folder DCIM). But if i try to open it with Itunes, this error comes up: 'foldername is invalid'. I figured that Itunes could have saved the synchronised pictures in another map somewhere else but i've found nothing... 

  • I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

    I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

    Isn't that only used when a PC will not boot?
    What options does booting with this give me?
    Thanks
    JK MCP
    Hi,
    USB recovery disk was used to recover your system when it encounter problem. You can try to use it to fix your problem instead reinstall system. However, there is no method to keep your program whenreinstall system.
    Roger Lu
    TechNet Community Support

  • Purchased ipad already got apple id through itunes and iphone but it is not an email address ipad setup process will not allow me to use current id or change id to primary email address - do i have to have different id for ipad

    Purchased an ipad but already got apple id through itunes and iphone but is not an email address, ipad setup process will not allow me to use current id or change id to primary email address - do I have to have different id for ipad

    It does have to be a verifiable email address though, you can change it here:
    Apple ID support
    http://www.apple.com/support/appleid/

  • I recently changed my email address and need to change my icloud account both on my itunes and iphone. how do I do this without completely wiping the phone?

    I recently changed my email address and need to change my icloud account on both my itunes and iphone. How do I do this without completely wiping the phone.
    Also I tried to update to iOS6 and it is asking for my password under my old signin and locked me out of my phone.
    What can I do?
    Thanks

    This explains how to change your ID: http://support.apple.com/kb/HT5621.  After changing your ID you will need to go to Settings>iCloud, delete the existing account (which only deletes it from your device, not from iCloud), then sign back in with the new ID.  To avoid losing photo stream photos, save them to your camera roll before deleting the existing account.
    If you are signed into your account on your Mac, you will need to go to System Preferences>iCloud, sign out, then sign back in with the new ID.

  • How do you sync your itunes to iphone simply?

    At one time it was really easy to sync up your itunes to iphone. You had a list of music with a tick box next to it and if you didnt want a song you simply unticked it and then pressed "sync". The same was true of the apps. There was a special tab for apps where you could remove or reinstall the apps on your phone.
    After whatever update they did, i managed to stop my iphone just filling up all the memory on my phone with songs i hadnt chosen. I mean, who thought that was a good idea? what if i heard a song I wanted to purchase or saw an app i wanted? No space to get it, not the smartest idea for an update.
    But I digress, back to the syncing issue. There is still the music list with its little tick boxes but there is also this weird tab that has lots of different boxes that have things like the artist names, the album names etc and they all have individual tick boxes next to each artist/album.
    Now the problem is that 1) there is no select/deselect all which is a MAJOR pain 2) I am totally unsure what I am meant to tick and what I am not.
    What I did was untick all the songs on the music list I didnt want but what itunes has done is loaded up my phone with all the songs i didnt want plus a few randoms that i did. Is it that ticking the boxes means you dont include them now? And whats that album/artist/playlist tab about? Does checking/unchecking boxes there overrule the ticks you made on the main music page? It's getting pretty infuriating.
    Also, I can see all the apps on my phone. Why does it not show on itunes? At one time you could see all your stuff. Now, it says I have 4 apps. I dont and if itunes just looked at my phone it could see i have more than 4.
    So in summary:
    1) How do I sync my itunes to iphone simply?
    2) Does the album/artist/playlist page overrule the main music tab? (if so, why would anyone do this?!?!?)
    3) where are my apps and how can I manage them?

    Stallionmatt wrote:
    I take it this isnt somewhere where apple reps reply?
    No. This is a user-to-user forum, where your fellow users help you. Since those users may be on the other side of the world to you, it may take a while before anyone responds. Occasionally, Apple employees do respond, but that is the exception and their responses will usually direct you to articles that they think will help you.
    So, since I have not yet installed iTunes 11.2, I'll go out on a limb and assume that things haven't changed that much.
    On the Device/Summary pane is the option to Sync only ticked songs and videos. Is that option still on?

  • In iTunes the iPhone device icon will not show up whenever I plug in a USB into my PC but the iPhone icon will show up in 'This PC'  so if anyone who knows a resolution to my problem with my iTunes or PC,it would really help me.I need at least Help or Tip

    In iTunes the iPhone device icon will not show up whenever I plug in a USB into my PC but the iPhone icon will show up in 'This PC'  so if anyone who knows a resolution to my problem with my iTunes or PC,it would really help me.I need at least Help or some Tips.I have already tried many things to iTunes and my PC like trying to restore my PC but that do anything.Also,would it be fine if i contacted (call) Apple Support? Please,I need help because what I think is wrong is my PC,iPhone,or USB might be messed up so if anyone could help me with this,it would be really helpful and for anyone to be nice enough to help me.

    I think this article will help you.

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