Itunes freeze when doing iphone backup

When trying to sync my iphone, itunes froze at the back up stage and I was unable to complete the backup or sync process. I was unable to close itunes and I had to unplug the iphone and turn off the computer. WHen trying again the next day, the same thing happened. I later found that all my music had been wiped from my iphone. Luckily contacts and diary are still there. I've done virus checks on my computer and it seems to be ok. Any suggestions?

heyy i had the same problem and got it resolved my interference came from my antivirus i am with bullguard i got on chat with tech support they helped me upgrade to latest version and viola syncing is fixed worth a try eh?

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  • ITunes freezes when connecting iPhone/iPad

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    Hi Linc,
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    11/06/2014 18:05:20.274 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 5
    11/06/2014 18:05:20.276 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 6
    11/06/2014 18:05:20.278 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 7
    11/06/2014 18:05:20.281 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 8
    11/06/2014 18:05:20.283 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 9
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