ITunes freezes/crashes

I bought an iPod Touch (16gb version) for quite a few dollars today for my son. We've been trying to import videos too it for the entire day, i've reformatted all of the videos too MPEG-4 format, downloaded the latest quicktime and everything else the site reccomends. However even after all this each time I attempt to "import a file" to the iTunes library and that file is a video (in any format) iTunes immediatley become unresponsive and stops responding (i've tried waiting 25 minutes).
All of these videos work on WMP and NONE work on Quicktime, i've already tried using Videora and those videos STILL work on WMP but not quicktime. I'm on Vista Home Premium.
PLEASE HELP!!!

Ugh I feel your pain, I am in the EXACT same situation, whenever trying to add my newly converted videos to Itunes it results in locking up the entire system (only solution is to power off manualy) and the same goes for just trying to view the videos using quicktime.
This is very frustrating as I've wasted an entire day trying to get this working. It is ridiculous that I should pay $15 to download a video from itunes when I already own it. Surely buying from itunes is not the only way to get videos on the touch as that would be completely riduculous. I've used itunes in the past and have always cringed and the thought of having to use it again, this is just another reason why I avoid it whenever possible.
Overall the Ipod touch itself is very nice, but I've been VERY dissapointed by the software.

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ITunes Freezes/Crashes On MacBook Pro When Connecting iPad

iTunes (v10.7) crashes on my new MacBook Pro Retina (OSX 10.8.2) almost all the time when I connect my iPad Retina (IOS 6.0.1). When i connect via USB, iTunes comes up but the iPad does not appear as a recognizable device. This problem started about a week ago and prior to that there was no problem connecting. What can I do to correct this problem? Is it related to iTunes 10.7? Is it related to a MacBook Pro Retina problem? Is it related to an OSX 10.8.2 problem? Is it related to an iPad Retina problem? Is it related to an IOS 6.0.1 problem?
I have tried using a different iPad-to-Mac USB cable to connect with no success.

Turns out all I had to do was reboot the Mac and the problem was cleared.

Another iTunes Freezing / Crashing Problem

So I have an iMac running Leopard and the newest version of iTunes. I always leave my iTunes open so I can use it with my Apple TV. Once every couple days iTunes wont open. The light is under the dock icon but you cannot bring it up by clicking it. When you right click it says not responding. When you force quit, it wont close. Worse of all, when you try and reset the computer, it freezes and wont reset or quit. After holding the power button and turning it off, the mac wont reboot the first time, I have to hold the power again and the second time it loads the OS. This has happened consistently for 3 times now. After it loads, everything works fine for the next couple days. By the way, when iTunes is not responding, everything else on the mac works, so I am sure this is the problem. Any help would be appreciated because I am sure that this hard resetting is not good for the mac. Thanks. Ian

I followed apples steps in “ipod is recognized in Windows but not in iTunes”. The only one that worked was stopping the iPod helper object service and restarting it then opening iTunes.
just doublechecking something. if you switch Fast User Switching off altogether on the PC (in your user accounts control panel, click "change the way users log on or off", and then deselect "Use Fast User Switching"), do you get more reliable recognition for the ipod when you connect it to the PC?

HELP: iTunes 6 unable to sync songs with ipod - hangs freezes crashes

Hi,
This has been posted before, but a search of 500 messages have turned up no solutions. Anyone who has any idea of a solution please help.
PROBLEM:
iTunes 6 and ipod 5th gen unable to sync songs or manually move more than 50 songs at a time to ipod. It hangs / freezes / crashes when updating the ipod. It will stop at 50 songs, 100 songs, sometimes even 2200 songs - out of 8000.
The "Beachball of death" comes on, and there is no way to force quit or stop the now frozen update. The only thing that gets a response is pulling the ipod from the dock or powering the computer down manually.
TRIED:
1. Repair permissions
2. Update ipod with latest ipod update software
3. Restore ipod " " " " '
4. Used Activity Monitor to see where program hangs - no added info, it will stop randomly at different songs, and next time around it will pick another son to hang / freeze at
5. uncheck "put hard disks to sleep when possible" in Energy Preferences pane
I am at my wits end with this..... will try anything.... even Voodoo at this point as long as you tell me it worked for you!
Anyone ever solved this long standing problem (which seems to be present with iTunes 7 as well) ?
Thanks !
Alf
Dual 1 ghz powerpc Mac OS X (10.4.6) usb 2.0 card installed in pci slot

Thanks for the help!

Every time i sync in my music in my iphone 5 it would have to back up my iphone and every time i back up the loading bar would freeze then my itunes with crash pls help my iphone 5 coat a lot from my savings

every time i sync in my music in my iphone 5 it would have to back up my iphone and every time i back up the loading bar would freeze then my itunes with crash pls help my iphone 5 cost a lot from my savings

Syncing requires a backup as part of the sync process.
Delete any existing backups in iTunes under Edit > Preferences > Devices (or simply move them to a different folder on the computer) then try a backup or sync.

160gb iPod Classic causes iTunes to freeze/crash

I have a 160gb iPod Classic and when plugged in the USB, it causes my iTunes to crash. My computer recognizes the iPod when plugged in but iTunes does not recognize the iPod and immediately freezes until I force shut down iTunes. I have an updated version of iTunes, running it on Windows 7. The iPod works when I am listening to it; however, there seems to be lagging and slower than normal controls compared to when I first purchased the iPod. I have an iPod Nano that works while I plug it in the computer and iTunes does not crash. iTunes also works normally when there is no iPod plugged in as well.

Having essentially the exact same problem. I have an iPod Classic 160GB but everytime I connect it to my laptop, iTunes freezes and I have to close it through Task Manager. I'm running Windows 7 Home Premium 64bit on an Acer Aspire 5551 with an AMD Athlon II P320 Dual-Core Processor.
The iPod plays music fine, although it is a little slower and less responsive than when I first had it (no track skips, just browsing menus). iTunes recognises my 8GB iTouch and remains responsive with that but for some reason it freezes when the Classic is connected. The Classic appears in My Computer but doesn't appear to be recognised by iTunes. As far as I'm aware my iTunes is up to date and it runs fine when nothing, or even my iTouch, is connected.
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ITunes freezes then crash when accessing iTunes store

I have this problem since a couple of weeks ago.
When I try to go in the iTunes store, iTunes freezes, then it closes unexpectedly (it takes a couple of minutes to close).
I don't get an error message but it slows down my computer a lot.
iTunes version 10.3
Using iPod Touch & iPhone 4 on it (crashes occur whenever my devices are connected or not)
Windows XP (up-to-date)
Videocard NVIDIA GeForce GTX 560 Ti (latest driver installed - 275.33)
Antivirus bundle : Norton 360 Premier Edition (up-to-date)
I tried searching for an answer, but the only things repeated as a solution is the "videocard driver" and mine is the latest NVIDIA version.
So I'm lost and, let's say, very unhappy as I cannot search or download anything.
Any help would be welcome.

It seems that no one at Apple is willing to start working on this as I haven't had any feedback from them...
This is disappointing.

ITunes freezes and crashes when I sync my iPhone5

Help! iTunes freezes and crashes every time I try to sync my iPhone 5. Sometimes it freezes at the start of the sync. Sometimes it successfully backs up the phone and freezes at a later step.
Also, after I connect the phone but before I click on sync, if I click on the Apps tab in iTunes, the program also freezes and crashes.
The same iTunes program (v.11.3.1) on the same desktop computer works just fine when my wife syncs her iPhone 4.
What can I do about this? I'd really appreciate advice.

Hey user1934,
Thanks for the question. I understand that you are experiencing issues with iTunes when your iPhone 5 is connected and syncing. The following resources may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Thanks,
Matt M.

My iTunes freezes and crashes whenever I try to burn a CD

It hits about a quarter way through the progress bar for preparing the playlist to be burned, and then iTunes freezes and quits every single time. Help?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Can't access the music on my iPod, iTunes freezes up

Hello out there, I have a problem with my fifth generation 30 GB iPod video. It has worked like a dream until yesterday. I plugged my iPod into my computer (HP laptop running Windows Vista) and it showed up in iTunes as usual. I dragged three albums onto my iPod and it did the usual routine of updating. When it was done I clicked the eject symbol in the iTunes menu and waited for the battery to show on the iPod screen before disconnecting. I turned on the iPod to listen to these new tunes and now my iPod appears to be blank. Under artists, albums, songs, etc there are no longer any options.
Okay, I have the day off from work so I figure I'll just sync it back up and put all 30 gigs back on. I plug the iPod in, iTunes opens automatically, and then freezes. After unplugging the iPod itunes resumes working. I try this several more times, restart the computer, restart the iPod, etc and it keeps doing the same thing.
Frustrated (as this happened once before with a much older iPod several years ago) I headed over to these forums. From looking around I saw the five R's that are always suggested. After reseting, retrying, and restarting, the problem still persists: I can't access the music on my ipod, and itunes freezes.
I then updated to the newest version of itunes. This also did nothing to solve the problem. I want to attempt to restore my ipod, unfortunately this is not possible because I can't access the iPod options through itunes because it freezes as soon as the ipod is attached to the computer.
After reading several threads on these support forums I stumbled on this one: (http://discussions.apple.com/thread.jspa?threadID=1480926&tstart=0) in which a user recommends downloading an alternative iPod manager. I followed the link in that thread and settled on a program called poddox, hoping I could just throw all my music back onto my iPod with it. So I again plugged in my ipod, waited for itunes to freeze, closed it as it was not responding, and opened podox. Podox reported that all of my music is still on the iPod (it says there is less than 200 megs of space available).
Unfortunately poddox won't work for me either. Upon attempting to use it to remove all the data on my ipod my computer crashed and restarted. This is strange because although itunes freezes when the ipod is plugged in, it still appears as a removable disk in windows.
I returned to the apple website and downloaded and older, seperate ipod updater software from 2006. I installed the software and it restarted my computer. When I ran the ipod updater I received a message informing me that this software was no longer supported and that if i wanted to update my ipod's software or restore it I should just do it through itunes v.7 or later. The program then quits, and I have no choice.
I'm about ready to pull my hair out here. What can I do? It seems like a real catch 22 in that I need to restore my ipod for itunes to recognize it but i can't restore it because itunes doesn't recognize it. From what I gather there is no way to restore it without using itunes, is this accurate? What can I do to either delete all the data on my pod and reload it, or make it appear again in my ipod's menu/interface? Any help you guys can give is greatly appreciated, I will be monitoring the responses to this thread in case anyone should need more information from me. Thanks again.

right, figured it out. had to put it in disk mode, then reconnect, then it was recognized, then i restored and put everything back onto it. hope this helps anyone else who has a similar problem

IMac Freezing/crashing, please help. Tried everything! :(

Hello Fellow MacTalkers,
I am writing this post to ask you for a help with an issue that is very frustrating to resolve.
To begin with, I have purchased my MacBook Pro 2.4 GHZ, 3GB, Leopard running notebook about 7 months ago.
Until recently I have discovered that my computer is crashing randomly.
I am not a very tech oriented person, who knows much about console, logs and sorting out the hardware / software related issues.
About 2 months ago I started to experience some random freezes on my computer. Those freezes were occurring on different type of situations so it was hard for me to identify what could be causing the problem. The most common freezing that I have encountered, was and is that my computer screen just freezes and I can't perform any reset or rescue. Simply hard reset.
I started to think that this could be a cause of getting an extra 1GB memory that I purchased from Apple store, and that the memory could be faulty. But just to make sure I have done a clean re-instal of my os. making sure that I have all my permissions everything that could be a "common" cause of any weird behaviors on a mac sorted.
After the reinstall it got even worse.
I decided to take my computer to Apple authorized centre in Sydney broadway NextByte shop.
I explained the problem, asked if that would be possible to check some sort of console logs and track back what could be the cause of the problem that I am experiencing.
I left my computer for 2 weeks in service. And after that 2 weeks they have replied to me saying that they have detected no faulty with the hardware what so ever. I keep on persisting that I understand that the service people have done all the tests on external peripherals, checked the system performance through some kind of testing tools and it resulted with no problem. I rang the Apple complaints department asking if they could do anything about it as I am very worried that this issue won't disappear. They have informed me that there is nothing thay can do and they are basically sending my back home.
I collected my computer 2 days ago and started setting up some programs like adobe and all my apps. At first it was running all well, but then it started (leopard or hardware) to freeze again. On no particular occasion. I had to crashes in 3 hours.
I remembered the time of the crash and after the reboot, I checked my console and here is what I could find:
12/05/08 11:00:07 PM com.apple.launchd[1] (0x10b260.mdworker[1036]) Exited abnormally: Segmentation fault
I don't know if that is related to this post in any way, but as I said at the beginning I have no technical knowledge on where to investigate it further.
I would like to ask you for your recommendation on what should I do next.
I hope there is nothing that I am doing wrong with my computer as I am keeping it organized nad well maintained.
I thought also that that could be overheating related issue so I bought a notebook cooler, but that doesn't seemed to resolve the problem.
I am running out of ideas. Apple won't help me in solving the problem, I am also not sure how should I approach this case from the legal perspective. Can I go to fair traiding institution and ask them for help to enforce apple on returning my money for laptop, should I perform any tasks on my computer to fix the problem with some software.
Help, I am really running out of ideas. I am doing graphic design daily and this problem is driving me crazy.
I would appreciate your feedback or any suggestions on what should I do next.
Sorry for my cracked english. Im still learning my lingo in Australia
PLEASE PLEASE, help me on this one.
Kind Regards,
Michael Saganowski
<Edited by Moderator>
Message was edited by: sgnwsk

For what its worth, it sounds like the Leopard woes I was having before I left and went back to Tiger. I was in leopard for three months and I had too many problems to list here, but some common ones were Random system freezes/crashes (especially in itunes coverflow), Finder freezing, Adobe CS3 crashing and being generally buggy, not being able to run Final Cut Pro and After Effects at the same time.
My advice to you, check your memory if you feel like it could be the problem. If your memory is OK, then wait for the 10.5.3 update which is supposed to be out really soon (like within a couple of weeks or so from what I hear.)

HT1349 My iTunes keeps crashing every single time I open a Windows PC or Laptop and the "Matching with the itunes store" starts. It's driving me nuts because I can't sync to my iphones or my ipad.

My iTunes keeps crashing every single time I open the software on any of my PCs and laptops. Once the Itunes match features starts it's ony a matter of a minute or two before the software crashes. I have tons of new songs that I want to sync to my ipod, ipad and iphones but can't get it accomplished. Any suggestions??

Hello annmu,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Best of luck,
Mario

ITunes keeps crashing and won't let me update to ios 5 + many more problems with iTunes

Here is alist of all my problems:
Whenever I try and sync my iPhone     to my computer it doesn’t work and then my iTunes crashes, there are no     error messages it just freezes and crashes.
After I have done this my iTunes     doesn’t even open and crashes strait away.
My iTunes also crashes     sometimes when I am just trying to move from (for example) music to     movies.
My iTunes also refuses to     access iTunes store (no errors it just doesn’t work).
Sometimes I can get past the     backup issue by cancelling the back up and letting it sync, but no it won’t     even let me do that it freezes and crashes before it can even transfer my purchases.
All thishappens if I can even open up my iTunes.
I amcurrently running ios 4.3.4 as I can even update to ios 5 I am running (tryingto) iTunes 10.5.
I have trieduninstalling and reinstalling iTunes about a 1000 time and it hasn’t doneanything (done as instructed on http://support.apple.com/kb/HT1923). I havebeen trough tones of pages on the community and on the other support pages thatapple has but I have found no answers. I have also tried to install an olderversion of iTunes but it just comes up with an error message saying all myfiles are configured to iTunes 10.5 and noting work on that either.
This hasbeen going on for ages and I know there is a lot to deal with in this post butplease if anyone has any ideas, knows, or has dealt with any of the above please help.
Thank you

I am having the same problem. I'm wanting to update to iOS 7, the 'Update Now' button is available, but it says I can't download due to no Internet connection. I DO have an Internet connection, but either way it won't let me update. Help!

Can only download one podcast at a time without itunes freezing...

Having never had any major problems with itunes before, it has suddenly started freezing when I set any podcasts downloading.
If I set one podcast downloading, it will continue to work as normal (although navigating the menus on the left hand side will be considerably slower - an aspect of itunes that I have had to get used to as it seems to slow everything down), but as soon as I click a second to begin it will immediately stop responding. The downloads will continue, although I cannot view their progression or move to the video, music, radio etc menus. Once the downloads have finished itunes will unfreeze and continue as normal. It does not crash or require Ctrl-Alt-Del, and whilst this is going on other programs continue as normal.
Anyone else suffered the same, or know how to fix it?

itunes 8.1 freezes if I download even one podcast. Unfreezes when download is done. I can click anywhere on the interface and nothing will happen. It takes about three seconds after I click on the GET button before itunes freezes up. If I restart [open a new itunes without closing the frozen window] the program, I might get one click before it becomes unresponsive again. Can't go back to the previous version because the library file has new code.

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab. Everything else seems to work okay in itunes. I have uninstalled it and reloaded it 4 or 5 times, but still freezes up.

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab which shows the apps that are loaded on my phone. Everything else in the itunes software seems to be working okay. The problem is in the part where you sync the newly purchased apps. The apps will all be blank that are downloaded and that part of the software crashes itunes or freezes up. I can get out of itunes okay after the freeze up, but it just stops me from syncing anything that I have newly added. If anyone has had this problem before or knows someone that has, please let me know how I can fix it. I have uninstalled and reloaded itunes 4 or 5 times, but the problem is still there. I might add that I have been using itunes and purchasing apps for 2 to 3 years without any problems. HELP.

You would get better response from the iTunes community forum.
Have a nice day!

ITunes freezes/crashes

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