Itunes freezes on brand new laptop

i just recently bought a brand new hp computer with windows 7. i went to download itunes, and when i go to the cloud and try to download previous purchases, it completely freezes on me. how can i get this to stop?

What security software is running on your computer? Try to update it or uninstall it (just to test).
Also, check out this Apple document -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Is it a user-specific or system-wide problem?

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