ITunes freezes (SWOD) when iPOD is connected

Since the latest iTunes upgrade to 7.7.1, iTunes freezes (SWOD) when my iPOD is connected. Worse, if one clicks on iTunes to make it the foreground application, the entire system becomes frozen and only powering off/on with the power button gets the system back (unless one forgets to disconnect the iPOD in which case one is back where one started).
This is an old iPOD that uses a firewire connection. Given how difficult it is completely crash a *nix-based system, I suspect a hardware interrupt is behind this but who knows? Searching the knowledge base and forums hasn't lead to any solution.
Any suggestions?
Thanks!

You mean a clean install or system restore of Windows Vista?
Wow -- I hope it doesn't take something that extreme...
(And again: gawd I hate Windows!)
Any other suggestions of things to try/look at before resorting to that?
Also -- when I go to Device Manager, there are no issues at all in the USB controllers list -- and in fact my iPod isn't listed there at all. However, in the "Portable Devices" section , my iPod is listed there -- and the properties says that the driver is provided by Microsoft (not Apple) and is dated 6/21/2006 and is version 6.0.6001.18000

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ITunes freezes only when iPod is connected to USB

Hello. Here's a real head-scratcher...
I have an iPod touch (model MA627LL, sw version 2.2.1) that I've used with no problem on this computer for a long time. It had not synced since last April, so I tried this morning, and have been troubleshooting ever since!
a) Windows Vista ultimate brought up Autoplay when I plug in the Ipod - so I went into Control Panel and told it to stop that.
b) Plugging in the iPod does NOT make iTunes come up
c) Open iTunes first (version 8.2.1.6) ad THEN plug in iPod - not only does it not acknowledge the device, but iTunes freezes. If I unplug the iPod, then it unfreezes! This is regardless of what USB pot I use. (Keep in mind this was never a problem before)
d) I made sure I have the latest Windows updates (gawd I hate Windows--but that's another topic)
e) I reset the iPod (but not sure if there is a "harsher" reset I should try?
f) Have rebooted the computer...
Three notes:
1) This is an almost-one-year-old high-end laptop from Sager with top-of-line everything.
2) I use a universal remote with my iPod (has worked fine for about 7 months) -- this stopped working with the iPod some time in the last few days. Interesting coincidence, eh? (BTW -- it's the Harmony remote from Logitech -- an AWESOME product!)
3) I recently went through heck to get some software running on my computer that requires a dreaded hardware dongle for security which uses the USB. It took MANY tries and good luck to get it to work... so I suspect it maybe screwed up my USB driver? BUT all my other USB stuff still work fine.
Any suggestions?

You mean a clean install or system restore of Windows Vista?
Wow -- I hope it doesn't take something that extreme...
(And again: gawd I hate Windows!)
Any other suggestions of things to try/look at before resorting to that?
Also -- when I go to Device Manager, there are no issues at all in the USB controllers list -- and in fact my iPod isn't listed there at all. However, in the "Portable Devices" section , my iPod is listed there -- and the properties says that the driver is provided by Microsoft (not Apple) and is dated 6/21/2006 and is version 6.0.6001.18000

I have a iTunes freezing issue when ipod is connected

I've been trying to put some tunes on my 40gb ipod 4g classic . I've reinstalled windows to factory setting . Downloaded new itunes . Formatted ipod . Restored it but still freezes when I connect it to my laptop . Windows 7 toshiba laptop , no anti virus . Just as it was when I bought it . The ipod works when disconnected . I can play games etc . If any one can put me in the right direction. Formatted fat32 it come up in windows to format or open and view files . Many thanks

Well it runs fine when I connect my iphone and iPad . Just bought a 5th gen classic and that runs fine . Windows 7 dual core 4gb ram . Don't know much else to do but scrap it. eBaying it.

Itunes locking up when ipod is connected. Firewall problem?

Hi folks. For years I have been running itunes, an ipod touch and NOD32 firewall with no problems at all. But a couple of days ago I connected up my ipod and there is a problem.
itunes launches as you would expect, but it immediately hangs. After a few minutes, it will free up, but the ipod is not visible in itunes. I can see it in Windows and the USB driver is working fine.
If I disconnect the ipod whilst itunes is "stuck", then itunes immediately starts responding properly. So it looks very much like this freezing is caused by itunes hanging on the ipod.
Here's the wierd thing: I have found that if I disable my firewall, the problem goes away. i.e. everything works fine if the firewall is disabled. No lockups and itunes can see the ipod and will happily sync with it.
I really don't see how the firewall can be the culprit though. I didn't think firewalls applied to USB connections??!
I have tried uninstalling and reinstalling itunes and it makes no difference. I have also upgraded from 9.1 to 9.2 and that didn't fix it either.
Any ideas what's going on (And how to fix it?)
Thanks

After re-installing iTunes, and doing a full restore on my iPod, I have determined that it was some album cover art that seemed to be causing the problem. The iPod would start to sync, and then hang on one song. Deleted that song, and it synced a little more, and got hung up again on another song from the same album.
I deleted the entire album from my iTunes library, and the iPod synced just fine. I re-ripped the CD in question, this time with out adding ablum cover art, and it worked perfectly.
Now I wonder why iTunes is getting stuck on certian album cover art. The CD in question is Eric Clapton's "Crossroads". iTunes was unable to retreive the album cover art when I ripped the CD [perhaps because iTunes has it listed as "Crossroads (Box Set)"], so I just scanned the cover of the CD and added it that way. I have done this with other CDs, and had no problems what so ever. Anyone have any clue as to why this would happen?

Itunes not responding when ipod is connected.

first i should say that my ipod has been acting slow the past couple days. if i'm scrolling through songs it will frequently freeze for a few seconds before moving on to the next song that i scrolled to. plugging my ipod into my computer last night i noticed my itunes page was black with a few words showing. after fiddling with it for awhile i unplugged my ipod and the itunes screen disappeared as soon as i did. today when i turned on my computer, with my ipod already connected, the black itunes screen appeared again. this did not make any of my computers other functions slower.. it was just annoying as i couldn't minimize it or exit the program. i went to task manager to try to end program but that didn't work. again i simply unplugged my ipod and the screen went away as soon as i did. i brought up itunes without the ipod connected and it came up fine, it plays music, and it runs smooth, but as soon as i connect the ipod it will freeze and i can't do anything until i disconnect. i'm not sure how to fix this problem and with the sluggish-ness of my ipod before i connected i started thinking maybe my ipod has a bug. i have the latest version of itunes installed, and i have vista on my computer. any help would be appreciated! thanks!

after letting it sit for awhile my itunes finally decided to work, but it's running very slow, especially when i try to put any music from my library onto my ipod.

ITunes only works when IPOD is connected

My ITunes only opens and can be used if my IPOD is connected. I have re-installed ITunes twice now, but the re-installing does not seem to fix the problem. Any ideas as to how I can access ITunes on my PC without connecting my IPOD? I have a PC with Vista. Any help would be appreciated.
Thanks

Just to check a few things, when you removed your iTunes program did you only remove iTunes? You should also remove 3 accompanying programs along with it.
Start -> Control Panel -> Add/Remove Programs
1) Apple Mobile Device Support
2) Apple Software Updates
3) Quicktime
4) iTunes
Then restart your computer, go to www.itunes.com and download the install file again. That should resolve the issue, but if you've tried that please let me know

ITunes shutting down when iPod is connected...

I am having trouble getting my installation of iTunes to recognize that there is an iPod connected. My 5th Gen iPod Video can be connected to Windows no problem, I am able to access it as a disk drive, etc, get all the drivers for Windows to install, etc...however, when I start iTunes, the problem excperiences an unexpected error and is needed to shut down immediately.
iTunes is able to start, error free when my iPod is not connected via the USB port - only happens when an iPod is connected during iTunes' start up and when one is connected after iTunes has been started.
Any ideas as to how this can be solved?
AMD Desktop PC Windows XP Pro

With a call to a friend of the family who deals with Apple related troubleshooting, was able to Hard Format the iPod as a FAT32 disk drive and have iTunes recognize it in "recovery mode", allowing me to start iTunes and repair the disk.

Itunes keeps quiting when ipod is connected

every time i connect my ipod it starts to update but then itunes gets an "unexpected error" and ive killed itunes and installed the newest itunes and everything even restored my comp. but nothing works PLEASE HELP
THANKS

good lord.
okay, in that case it's possible that you've got a problem with damaged itunes preferences files in the account where itunes is crashing when you connect the ipod. (there's another couple of possibilities, but we'll check on this one first.)
the preference files contain the information about the settings changes you make in those tabs that show up when you go "edit > preferences" in itunes. there's a different set of preference files in each different user account in XP, which is why a bad preference file can cause trouble in one account but not another.
so let's try rebuilding your preference files in the account that is causing you trouble.
Make a note of any custom preferences you have set up prior to doing the rebuild. The rebuild will return all preferences to their default settings.
Quit itunes. Reboot the PC. Find and delete the following two files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
... and:
C:\Documents and Settings\<username>\Local Settings\Application Data\Apple Computer\iTunes\iTunes.pref
("<username>" here is the name of the account you're having the preferences problem in.)
You might have to turn on "Show hidden files and folders" to find the preference files. Right-click "My Computer", select "Open", go "Tools > Folder Options". Click the "View tab. The "Show hidden files and folders" radio button is in the center scrolling panel.
The preference files will be rebuilt the next time you launch iTunes when you are logged into that user account. (the setup assistant and license screen will run again.)
does itunes quit again in the account with the fresh pref files if you plug the ipod in?
love, b

ITunes is stuck when iPod is connected

After upgrading to iTunes version 9, when I connect my iPod to the computer, I get the spinning beach ball and nothing happens. I tried everything in the troubleshooting wizard including uninstalling and reinstalling iTunes, resetting the iPod, restarting the computer, etc. Help!

Uninstalling iToner fixed this problem with my Touch (beach ball whenever connected) which was driving me mad. You have to delete the iToner application from the Applications folder as well as the iTunes plugin (located in home folder: (username)/Library/iTunes/iTunes Plug-ins). To delete the plugin (empty it from the trash) you'll have to quit iTunes and stop iToner Helper using the Activity Monitor utility.
Syncing ringtones to the iPhone works just fine without iToner (make your sound file into AAC if it isn't already using iTunes; drag that file to the desktop and rename extension to .m4r instead of .m4a; make sure the other versions of the file are deleted from iTunes and then drag the .m4r back to it - should show up in the "Ringtones" list) so iToner is not necessary anyway.
Thanks Jim!

ITunes not opening when iPod is connected, and won't restore properly? Corrupted?

I have a 120GB iPod Classic. Has not been jail broken.
The problem:
The other day I connected my iPod to my laptop, but iTunes wouldn't open with it- it always opens iTunes. After finally opening iTunes and reconnecting the iPod to my laptop, it took 5-10 minutes for iTunes to realise that the iPod was in fact, connected. It then said it appeared to be corrupted and that I had to restore it. So I did. Numerous times. Each time I try to connect my iPod it takes quite a while for it to register with iTunes, but it always says it needs restoring- when I already did just before it connected again.
When the iPod isn't connected to the laptop it says there are "0 songs", "0 playlists" etc. But in settings it says that there is 111GB left. So all my content is still on there, it just isn't showing up.
This has happened previously, but I managed to fix it and my content appeared again. When I fixed it before, I was able to get into it via My Computer> etc, but now when I try to open it in windows explorer it says something along the lines of "Please insert storage device into Drive G". After this, it comes up with a window saying "You need to format Drive G: before you can use it. Do you want to format it?"
I can't even delete the folders manually in windows explorer because it's saying it needs to be formatted.
When iTunes finally decides to display the iPod, all it says in the side panel is "iPod" with the 'eject' button next to it. No "Music", "Movies" etc. The screen that comes up says my iPod is corrupted so I need to restore it.
I can't do anything with it. I've also tried to see what I can try to fix with it in disk mode, but that doesn't seem to do anything.
Is there any way to solve this problem? I've looked in forums online, but nothing seems to be working or able to do. I've scanned my iPod for any viruses (with Kaspersky Internet Security), and apparently it's clean. I will also be scanning my laptop for anything.
I've had the Classic for three years now. I have the latest iTunes, and I run Vista.

after letting it sit for awhile my itunes finally decided to work, but it's running very slow, especially when i try to put any music from my library onto my ipod.

ITunes Locks up when iPod is connected

this is weird. I've had my iPod for 3 months now and never had any issue with it or iTunes. All of a sudden, this evening, I plug in my 60gb iPod in to my computer. Then iTunes recognizes my iPod. As long as I am in the "Library" screen it is fine. Then I go to a playlist on iPod or just to browse my iPod and iTunes freezes. I end up having to do CtrlAltDel/end task just to get out of it. I just dloaded and installed the new iTunes + iPod 06.28.06 updates to see if it would fix it, but the problem persists. Anyone have any idea what may be going on? I have no clue.
Thanks,
Josh

wow, suddenly it works perfect again. i guess the little iTunes elves in my computer were napping

Why does itunes just hang when ipod's connected?

whenever my ipod is connected to either of my computers, itunes just locks up for 30 seconds, then you can click something for about 10 seconds, and then locks up again for 30 more seconds. this repeats the entire time the ipod is connected.
what gives?

Yes - many people are having problems with their iPod Classics, and I had exactly this problem as well. I returned my iPod Classic for a full refund - I suspect that Apple let either the iPod or iTunes out too soon this time. I didn't want to risk that it wouldn't be fixable with a firmware/software update so I returned it. I'll have to delay my 160GB iPod satisfaction until they work through some of the issues.
NOTE: you should return it without paying any restocking fee. I insisted on this, and brought printouts of a number of these threads about how slow the iPod Classic is. This is essentially a defective product and you should not have to pay 15% for that.

ITunes wont open when iPOD is connected.. if it does... comp wont recognize

Evrytime I plug in my iPOD, my computer and/or iPOD either freezes, or iTunes wont open. This is happening all of the sudden. It works when plugged into the wall and my iPOD also works normally at work! UGH can anyone help
HP Windows XP

I think I have the same problem.
Like I just did a reset, then reloaded all my stuff, and then like and hour later I do an update, and iTunes tells me it don't reconize my iPod. Tells me to do a reset again.
iPod plays fine, off the cradle.

ITunes not starting when iPod is connected

New problem. Ipod nano 4th gen working fine until today (new 1 week ago). Today, when I connect with my computer (windows XP SP3), instead of auto-starting iTunes, the computer opens up a separate window for the nano (treating it as a drive).
If I start iTunes separately, it will see and sync with the iPod, but sometimes a separate window for the iPod will open up at the same time as it is synchronizing.
I tried resetting the iPod--no change. Restarted computer--no change. Restored the iPod--no change.
Any ideas? Thanks.

That tab was already checked. In the meantime, I kept looking around.
I found a "run diagnostics" item in the iTunes help menu. I selected "iPhone/iPod connectivity tests." It showed that iTunes Helper was not installed. It linked to a web page that gave more instructions that seemed pretty drastic. So...
On a hunch, I went to the windows System Configuration Utility, went to the Startup tab. Sure enough, there is an iTunes Helper as an option to load at startup (but not selected). So I selected it, clicked OK, restarted the computer. Connected the iPod, now works perfectly (I think). Re-ran the diagnostics test, and it passes.

ITunes stops responding when iPod is connected to the computer

This weekend I switched from Windows Vista to Windows 7 with a custom installation of Windows 7 to completely replace Vista (I did not do the upgrade that lays 7 on top of the Vista installation, and I did completely remove the windows.old folder that is left on the hard drive after the installation of 7 is complete). Until tonight, I have had no problems with reinstalling all of the software I need.
When I first installed iTunes, everything seemed to be working fine. I had no trouble importing my songs from the backup I had made before changing the OS. However, as soon as I plugged in my iPod, iTunes froze and stopped responding. I had to shut it down through the Task Manager, and had to use Windows Explorer to eject the iPod so I could disconnect it (I could not restart iTunes with the iPod connected). Now when I plug in the iPod, Windows 7 tells me I should scan the "drive" because it did not shut down properly.
I tried several times to get iTunes and the iPod to sync, but the same thing occurred each time. Finally I did a complete uninstall of iTunes, QuickTime, Bonjour, and a few other Apple products, rebooted, and reinstalled iTunes to try again. The same thing happened again, except this time I cannot even shut iTunes down using the Task Manager. I am sure that iTunes works with Windows 7, so there must be something on my end that is causing the problem. If anyone has any thoughts, I would greatly appreciate it.

What happens when you try?
Can you sync music?
Have you synced apps from this computer/iTunes library before? You an only sync app from the one syncing computer you can have.
Are the apps compatible with your model iPod/iOS
Do you have restrictions set that would prevent installation of those apps?
Settings>General>Restrictions

ITunes freezes (SWOD) when iPOD is connected

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