ITunes freezes when accessing store
okay, this is driving me crazy...
I can sign into the store, but cannot access anything further without iTunes getting the SBOD.
when connecting to the store, the progress bar gets all the way and then nothing.
The throubleshooting steps I've done are:
Trashed preferences
Trashed cache files from ~/Library/Caches, /Library/Caches and /System/Library/Caches
Tried a different user account...even the root user account.
Uninstalled and reinstalled iTunes
Turned off IPv6
Anyone have any other suggestions. didn't start happening until I installed Snow Leopard, yet SL is installed on my home computer and works fine.
Thanks!
I have the same problem (specifically when trying to download music) it is realllly grinding my gears.
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Itunes crashes when accessing Store, also Iphoto won't open
This problem occurred after I had a Genius bar repair on the screen and bezel. Iphoto will not open despite rebuilding the library or trying to open from an entirely new library, or from a new user (error says kern protection failure). Itunes crashes whenever I try to access the Itunes Store with the following report, although it seems to update Genius with no problem. Please help; I've done numerous permissions repairs with and without the install disk, tried replacing both programs with previous versions from Time Machine, and don't know what to do now (I'm running Snow Leopard).
Process:
iTunes [4677]
Path:
/Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:
com.apple.iTunes
Version:
10.5.1 (10.5.1)
Build Info:
iTunes-10514201~1
Code Type:
X86 (Native)
Parent Process: launchd [497]
Date/Time:
2012-05-09 14:11:54.935 +0200
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:
115237 sec
Crashes Since Last Report:
5
Per-App Interval Since Last Report: 512 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID:
79960AFD-9584-4C5E-9A3D-E7236FA985D0
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000096
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.QuickTime
0x96b5c91e SetTimeBaseRate_priv + 12
1 com.apple.QuickTime
0x96b4edcd QTGetWallClockTimeBase_priv + 109
2 com.apple.QuickTime
0x96b4ecf9 AssureThreadTopLevelIdleManagerExists + 45
3 com.apple.QuickTime
0x96b4ec21 QTGetTimeUntilNextTask_priv + 60
4 com.apple.QuickTime
0x96b4ebd9 QTGetTimeUntilNextTask + 29
5 com.apple.QTKit
0x99314681 +[QTMovie_QuickTime idleAllMovies:] + 457
6 com.apple.Foundation
0x97968484 __NSFireTimer + 141
7 com.apple.CoreFoundation
0x981eda3b __CFRunLoopRun + 8059
8 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
9 com.apple.CoreFoundation
0x981eb1f1 CFRunLoopRunInMode + 97
10 com.apple.HIToolbox
0x97633e04 RunCurrentEventLoopInMode + 392
11 com.apple.HIToolbox
0x97633bb9 ReceiveNextEventCommon + 354
12 com.apple.HIToolbox
0x97633a3e BlockUntilNextEventMatchingListInMode + 81
13 com.apple.AppKit
0x94c51595 _DPSNextEvent + 847
14 com.apple.AppKit
0x94c50dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
15 com.apple.AppKit
0x94c131f3 -[NSApplication run] + 821
16 com.apple.iTunes
0x00004a1e 0x1000 + 14878
17 com.apple.iTunes
0x00004889 0x1000 + 14473
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib
0x9a429382 kevent + 10
1 libSystem.B.dylib
0x9a429a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib
0x9a428f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib
0x9a428cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib
0x9a428781 _pthread_wqthread + 390
5 libSystem.B.dylib
0x9a4285c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0000b1be 0x1000 + 41406
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 3:
0 libSystem.B.dylib
0x9a430aa2 __semwait_signal + 10
1 libSystem.B.dylib
0x9a43075e _pthread_cond_wait + 1191
2 libSystem.B.dylib
0x9a4323f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes
0x0000b399 0x1000 + 41881
4 com.apple.iTunes
0x00021909 0x1000 + 133385
5 com.apple.iTunes
0x008452f9 0x1000 + 8667897
6 libSystem.B.dylib
0x9a430259 _pthread_start + 345
7 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 4:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0003fa0c 0x1000 + 256524
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 5:
0 libSystem.B.dylib
0x9a430aa2 __semwait_signal + 10
1 libSystem.B.dylib
0x9a43075e _pthread_cond_wait + 1191
2 libSystem.B.dylib
0x9a4323f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes
0x0000b399 0x1000 + 41881
4 com.apple.iTunes
0x0000b2b0 0x1000 + 41648
5 com.apple.iTunes
0x0000b133 0x1000 + 41267
6 com.apple.iTunes
0x00930093 0x1000 + 9629843
7 com.apple.iTunes
0x009300bd 0x1000 + 9629885
8 com.apple.iTunes
0x008452f9 0x1000 + 8667897
9 libSystem.B.dylib
0x9a430259 _pthread_start + 345
10 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 6:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.iTunes
0x0014b989 0x1000 + 1354121
3 com.apple.iTunes
0x00054bc3 0x1000 + 342979
4 com.apple.iTunes
0x0014c4f6 0x1000 + 1357046
5 com.apple.iTunes
0x0092eb9a 0x1000 + 9624474
6 com.apple.iTunes
0x00931a50 0x1000 + 9636432
7 com.apple.iTunes
0x0013e334 0x1000 + 1299252
8 libSystem.B.dylib
0x9a430259 _pthread_start + 345
9 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 7: com.apple.CFSocket.private
0 libSystem.B.dylib
0x9a421ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation
0x9822bc53 __CFSocketManager + 1091
2 libSystem.B.dylib
0x9a430259 _pthread_start + 345
3 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 8:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0000b1be 0x1000 + 41406
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 9:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0000b1be 0x1000 + 41406
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 10:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0000b1be 0x1000 + 41406
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 11:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0000b1be 0x1000 + 41406
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 12:
0 libSystem.B.dylib
0x9a430aa2 __semwait_signal + 10
1 libSystem.B.dylib
0x9a43075e _pthread_cond_wait + 1191
2 libSystem.B.dylib
0x9a4323f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes
0x000525dd 0x1000 + 333277
4 com.apple.iTunes
0x00052499 0x1000 + 332953
5 com.apple.iTunes
0x00052435 0x1000 + 332853
6 com.apple.iTunes
0x00052288 0x1000 + 332424
7 com.apple.iTunes
0x008452f9 0x1000 + 8667897
8 libSystem.B.dylib
0x9a430259 _pthread_start + 345
9 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 13:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0000b1be 0x1000 + 41406
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 14:
0 libSystem.B.dylib
0x9a402afa mach_msg_trap + 10
1 libSystem.B.dylib
0x9a403267 mach_msg + 68
2 com.apple.CoreFoundation
0x981ec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x981f1304 CFRunLoopRun + 84
5 com.apple.iTunes
0x0000b1be 0x1000 + 41406
6 com.apple.iTunes
0x008452f9 0x1000 + 8667897
7 libSystem.B.dylib
0x9a430259 _pthread_start + 345
8 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 15:
0 libSystem.B.dylib
0x9a428412 __workq_kernreturn + 10
1 libSystem.B.dylib
0x9a4289a8 _pthread_wqthread + 941
2 libSystem.B.dylib
0x9a4285c6 start_wqthread + 30
Thread 16:
0 libSystem.B.dylib
0x9a428412 __workq_kernreturn + 10
1 libSystem.B.dylib
0x9a4289a8 _pthread_wqthread + 941
2 libSystem.B.dylib
0x9a4285c6 start_wqthread + 30
Thread 17:
0 libSystem.B.dylib
0x9a428412 __workq_kernreturn + 10
1 libSystem.B.dylib
0x9a4289a8 _pthread_wqthread + 941
2 libSystem.B.dylib
0x9a4285c6 start_wqthread + 30
Thread 18: WebCore: LocalStorage
0 libSystem.B.dylib
0x9a430aa2 __semwait_signal + 10
1 libSystem.B.dylib
0x9a43075e _pthread_cond_wait + 1191
2 libSystem.B.dylib
0x9a4323f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore
0x902122d1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib
0x9a430259 _pthread_start + 345
5 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 19:
0 com.apple.CFNetwork
0x95b26fb3 cfNetworkConstantMap() + 2454
1 com.apple.CFNetwork
0x95b29fac HTTPReadFilter::streamSetProperty(__CFReadStream*, __CFString const*, void const*) + 46
2 com.apple.CFNetwork
0x95b26316 CFNetworkReadStream::httpStreamSetProperty(__CFReadStream*, __CFString const*, void const*, void*) + 38
3 com.apple.CoreFoundation
0x98276925 _CFStreamSetProperty + 53
4 com.apple.CoreFoundation
0x982769c3 CFReadStreamSetProperty + 131
5 com.apple.CFNetwork
0x95b3180d HTTPNetStreamInfo::streamSetProperty(__CFReadStream*, __CFString const*, void const*) + 289
6 com.apple.CFNetwork
0x95b26316 CFNetworkReadStream::httpStreamSetProperty(__CFReadStream*, __CFString const*, void const*, void*) + 38
7 com.apple.CoreFoundation
0x98276925 _CFStreamSetProperty + 53
8 com.apple.CoreFoundation
0x982769c3 CFReadStreamSetProperty + 131
9 com.apple.CFNetwork
0x95b3300a SocketStream::setHandshakeInterception(__CFReadStream*, unsigned char (*)(void const*, __CFArray const*), void const*) + 164
10 com.apple.CFNetwork
0x95b7fa48 HTTPProtocol::useNetConnectionForRequest(__CFNetConnection*, __CFHTTPMessage*, unsigned char) + 310
11 com.apple.CFNetwork
0x95b83840 HTTPConnectionCacheEntry::enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 356
12 com.apple.CFNetwork
0x95b817e2 HTTPConnectionCache::EnqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 198
13 com.apple.CFNetwork
0x95b123d8 HTTPProtocol::createStream() + 1404
14 com.apple.CFNetwork
0x95b11e4d HTTPProtocol::createAndOpenStream() + 71
15 com.apple.CFNetwork
0x95b10118 URLConnectionLoader::loaderScheduleOriginLoad(_CFURLRequest const*) + 344
16 com.apple.CFNetwork
0x95b0bdae URLConnectionLoader::loaderScheduleLoad(_CFURLRequest const*) + 626
17 com.apple.CFNetwork
0x95b90a1b URLConnectionLoader::LoaderConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XLoaderEvent, XLoaderEventParams>*, long) + 307
18 com.apple.CFNetwork
0x95b0ba4d URLConnectionLoader::processEvents() + 93
19 com.apple.CFNetwork
0x95b09987 MultiplexerSource::perform() + 183
20 com.apple.CoreFoundation
0x981ee42b __CFRunLoopDoSources0 + 1563
21 com.apple.CoreFoundation
0x981ebeef __CFRunLoopRun + 1071
22 com.apple.CoreFoundation
0x981eb3c4 CFRunLoopRunSpecific + 452
23 com.apple.CoreFoundation
0x981eb1f1 CFRunLoopRunInMode + 97
24 com.apple.Foundation
0x97973224 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
25 com.apple.Foundation
0x9793a4c4 -[NSThread main] + 45
26 com.apple.Foundation
0x9793a474 __NSThread__main__ + 1499
27 libSystem.B.dylib
0x9a430259 _pthread_start + 345
28 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 20: JavaScriptCore::Marking
0 libSystem.B.dylib
0x9a430aa2 __semwait_signal + 10
1 libSystem.B.dylib
0x9a43075e _pthread_cond_wait + 1191
2 libSystem.B.dylib
0x9a4323f8 pthread_cond_wait$UNIX2003 + 73
Thread 21: JavaScriptCore::BlockFree
0 libSystem.B.dylib
0x9a430aa2 __semwait_signal + 10
1 libSystem.B.dylib
0x9a43075e _pthread_cond_wait + 1191
2 libSystem.B.dylib
0x9a4302b1 pthread_cond_timedwait$UNIX2003 + 72
3 com.apple.JavaScriptCore
0x9021231c ***::ThreadCondition::timedWait(***::Mutex&, double) + 156
Thread 22: WebCore: LocalStorage
0 libSystem.B.dylib
0x9a430aa2 __semwait_signal + 10
1 libSystem.B.dylib
0x9a43075e _pthread_cond_wait + 1191
2 libSystem.B.dylib
0x9a4323f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore
0x902122d1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib
0x9a430259 _pthread_start + 345
5 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 23:
0 libSystem.B.dylib
0x9a402b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib
0x9a4306e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib
0x9a45f5a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreVideo
0x9090e7a6 CVDisplayLink::waitUntil(unsigned long long) + 386
4 com.apple.CoreVideo
0x9090d5eb CVDisplayLink::runIOThread() + 741
5 com.apple.CoreVideo
0x9090d2ea startIOThread(void*) + 156
6 libSystem.B.dylib
0x9a430259 _pthread_start + 345
7 libSystem.B.dylib
0x9a4300de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96b4ed6e ecx: 0x0037c940 edx: 0x003f0200
edi: 0x00000000 esi: 0xa097f760 ebp: 0xbfffe738 esp: 0xbfffe6f0
ss: 0x0000001f efl: 0x00010286 eip: 0x96b5c91e cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000096
Binary Images:
0x1000 - 0xfaffcb com.apple.iTunes 10.5.1 (10.5.1) <A6BB0EB3-ECC0-0EE6-2467-FDC5CD0B4063> /Applications/iTunes.app/Contents/MacOS/iTunes
0x11f8000 - 0x1273fef com.apple.iTunes.iPodUpdater 10.4 (10.4) <625F3334-AE98-A063-F594-D6E02596D4C7> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x12b8000 - 0x12ddff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x1305000 - 0x130aff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x1310000 - 0x15ecfe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x160e000 - 0x1641fe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x164e000 - 0x1718fe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x172f000 - 0x1771fe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x1776000 - 0x17bbff7 com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
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0x96e22000 - 0x96e3dff7 libPng.dylib ??? (???) <05445692-8AF7-CAB6-EBF5-1F7B3A906CCB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x96e4a000 - 0x96eaeffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x96eaf000 - 0x96ed3ff7 libJPEG.dylib ??? (???) <7EBC924F-B2EE-68B0-4EA0-F99EF54F0306> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x96f8b000 - 0x96f95fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
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0x981af000 - 0x9832afe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x983ee000 - 0x98400ff7 com.apple.MultitouchSupport.framework 207.11 (207.11)Hey Dunndw!
I have a couple of articles that may help you troubleshoot this issue. First, we can address it as an unexpected quit in iTunes, and use this article for troubleshooting:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
You could also address it as an issue with contacting the iTunes Store, and use this article to troubleshoot:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Does anyone experience their iTunes freezing when it's accessing the itunes store or if you try to log out? I have a pc with windows 7 32 bit
You must have gone to the old microsoft post.
Here is the link:
http://support.microsoft.com/kb/2438651 -
ITunes freezes when trying to access "burning" tab in advanced preferences
iTunes freezes when trying to access "burning" tab in advanced preferences and also when attempting to hit burn cd button in lower left corner.
Thank you SO much!!! This is Exactly the problem I was having. I have spent untold hours in the last couple of days trying to resolve not only iTunes freezing up, but my network connectivity went bust as well. I like Blink so I'm undecided about whether to uninstall it yet, so I just disabled all of its firewall settings, and presto!... I can not only get my CD/DVD player to read and burn CD's, but iTunes and my computer remain functional. I got my computer to reconnect to the internet by doing a System Restore at a point prior to my trying to burn a CD. Thanks again so much. You saved my entire week!
-
ITunes freezes when I select help
iTunes freezes when I select help. Does the same thing in safe mode. Reinstall didn't help. iTunes 10.7.0.21. Windows 7 64 bit
When I choose iTunes help from the help menu, the help window opens with half of the window on screen and half of the window off of the screen to the right. The computer and other programs continue to work correctly but I need to use task manager to get iTunes to close.
Any thoughts???
Thanks, TonySUCCESS!
After trying all the suggestions above I googled the issue and came across a Windows specific forum where a guy had a software conflict with Malwarebytes.
That got me thinking about a startup item conflict.
Using Msconfig, I systemattically turned off half of my startup items, did a restart, tested the result.
In my case, with half of the items off, I could access the itunes store.
I turned on half of the remaining items, restarted, tested the result.
I could still access the store.
After about 8-10 cycles of this, I found that a startup item called OC_Guru_II was the culprit.
It is an overclocking utility that came with my Gigabyte brand Nvidia video card.
I'm confident that this was my problem. It is 100% repeatable.
Hope that it helps some of you when the other stuff doesn't.
All the best to everyone,
Tony -
Itunes is stuck accessing store . Windows 7 64 bit just upgraded to 10.6.1.7 , tried uninstall and trind winsock reset neither worked
Try here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
You seem to have an iTunes problem and not an iPod problem. The iTunes forum is likely a better forum to post in. -
ITunes freezes when opeining if connected to the internet
I have a problem that started this weekend. If I am connected to the internet, my iTunes freezes when I open it. It just gets stuck with the spinning beach ball. Any idea what might be causing this? I'd guess its something to do with syncing to icloud, but i tried disabling the auto download music & apps in preferences, and that didn't help
I am totally stuck on the same issue and have been for almost a year. Auto downloads and genius are disabled. I'm using a iMac and have upgraded to Lion OS 10.7.3. Being on an iMac means I can't uninstall iTunes but I am now on iTunes 10.6.1 (7). Think that's the latest.
If I disconnect from the internet I can use iTunes no problems but that kind of defeats the purpose of the store and I liked being able to control iTunes from my iPhone!
I've restarted literally tens of times.
Anyone that can help? should i raise another thread?
Thanks! -
ITunes freezes when I'm trying to eject iPod (classic, 160GB)
I JUST got my new MacBook and iPod like 3 days ago and now all of a sudden iTunes freezes when I'm trying to eject iPod.
It's very annoying considering I never had this problem w/my old MacBook or my old iPod and this stuff is brand new!
I know a lot of people have similar problem. Did ANYONE find out what to do with it? Or do I have to drive to Apple Store again?
Thank you!Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/ -
Itunes freezes when i try to log in in to my apple id :(
Itunes freezes when i try to log in in to my apple id(apple store)
and it is not because of the updateExact Same issue!
I haven't tried using a new profile but the moment I click on the Sign Out link under my user name in the store, iTunes freezes and needs to be killed.
Reinstalls haven't helped, sometimes out of the blue it works fine but in most cases iTunes is now practically unusable for me.
This started recently after the update and I can't pinpoint any other major change to my system. -
My Itunes freezes when I plug in my ipod and wont verify or sync
My Itunes freezes every time I try to plug in my ipod classic. It wont verify my ipod so it can't sync or update it. I have to shut down and restart my computer to get it to function at all. I have had my ipod for awhile and have had no problems with it and my Iphone connects and syncs just fine. My Itunes is up dated with the latest version and I have tried uninstalling and reinstalling it. I have reset my ipod multiple times. I can't even restore my ipod because it freezes so fast I cant get the restore started. Someone PLEASE HELP!!
JoshJ86 wrote:
My iTunes freezes when I plug in a mobile device. I have Windows 8. I have tried many troubleshooting tips already.
I'd suggest you post your question on the iTunes for Windows forum. This forum is meant for getting Windows to run on a Mac. -
Upgraded to 7.7 but now itunes freezes when I connect my iphone
why does my itunes freeze when I connect my iphone to my computer? My iphone still charges when i connect it so my computer does read it but not itunes.
The following troubleshooting document may be worth a try:
iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows XP and Vista -
Itunes freezes when I connect my iphone 4s
My itunes freezes when I connect my iphone 4s. I've tried re-installing & previous versions. When I use another laptop it works so the problem lies with my laptop which is Windows XP 32 bit with latest updates. Can anyone suggest a solution?
Windows 7, XP, Vista: Click the bottom left and click the start button and navigate to
ControlPanel\User Accounts and Family Safety\User Accounts and click Turn User Account Control On or Off and Turn it OFF.
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