Itunes freezes when Genius is downloading

As the subject says it freezes when genius starts downloading. I've search all of the posts and can't find anything. I have Win 7 64, version 9. Can you help me out here i am stuck! THANKS!

Eric, I was having the same problem. The reason "turn off genius" is greyed out is because you cannot turn it off while it is trying to deliver results. Of course, if your "Genius" is like mine and never STOPS trying to deliver results, the option will ALWAYS be greyed out.
The root of the problem is that you are likely signed into the iTunes store. Genius uses your iTunes account to store all of its information. All you need to do is sign out of the iTunes store, and this will deter Genius from being able to store results. After a few moments, you should notice that Genius has canceled its connection, THEN you should be able to turn genius off from the Store menu.
Once this is done, you can sign back into the iTunes store without any problems. Hope this helps!

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