ITunes freezes when I click burn disc

I've been a fan of iTunes since it came out, however, it's pretty worthless if I can't play my music in my car. I haven't been able to burn CDs for quite a while now. I can't pinpoint exactly when it stopped burning CDs but someone suggested that it was because of something in Windows Service Pack 2. I don't know. When I click burn disc, iTunes immediately freezes and I have to close it in the task manager. Also, if I go to edit preferences, and click on the burning tab, iTunes freezes, same situation. If anyone has any ideas how to remedy the problem, would you please let me know. I've already done two clean reinstalls to no avail.
- Craig

hi Craig!
drat. i was hoping that you had one of the Dell "two minute" hangs, which often seemed to be cleared up by heading to Dell to stock up on recent updates.
how about the rest of your CD diagnostics? have you followed up on any other recommendations made about checking your chipset or video driver or so forth?
if no joy with that, head here to check for other documentation and to submit your CD diagnostics to Apple:
http://www.apple.com/support/itunes/windows/cddiagnostics/
and keep periodically refreshing your thread here with another post. (if there have been any developments in the meantime, some informed passerby might be able to give you updated news.)
love, b

Similar Messages

  • ITunes freezes when I click on "burn" - CD diagnostics attached

    iTunes freezes when I click on "burn" CD, or when I click on the "burning" tab in Edit, Properties, Advanced. I have to then use Task Manager to get out of iTunes then.
    I ran a CD diagnostic and the results are below:
    Dell Computer Corporation Dimension 2400
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0), MxlW2k (1.0.1.109),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller\Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
    IDE\DiskST380011A______________________________3.16___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomLite-OnLTN486S_48x_Max_________________YDS6___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSAMSUOG!CE-S/SW!SW-349F!_______________R703___, Bus Type ATA, Bus Address [1,0]
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    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    The last failed audio CD burn had error code -128(0xffffff80). It happened on drive on -128(0xffffff80) media at speed 0X.
    Can anyone help?

    Thanks for your question.
    My system has all of the updates and drivers. The problem stated when I upgraded iTunes.
    Are you suggesting that because of that, I need to upgrade to Windows XP?
    Many people are having the same problem as I, and they already have Windows XP....so I doubt that is the problem.
    My question is:
    Where can I find an older revision of iTunes? At least then we could use our burners until apple fixes this bug, and then upgrade.
    Thanks again,
    oxford

  • Itunes Freezes when attempting to Burn CD's

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    I just used Nero to burn cds as opposed to iTunes.

  • ITunes freezes if I Click burn or burn tab in preferences

    Whenever I click burn or the burn tab under advance in preferences iTunes freezes and I have to use the task manager to close and re-boot. I am able to import without a problem at all. Also, when I tried to do the CD-Diagnostics test, it froze too. I am not sure where to go next as I have tried re-installing multiple times.

    (1)JUST BECAUSE YOU DO NOT KNOW AND CAN NOT FIX THE ISSUE IS NO REASON TO GET STUPID WITH ME.
    (2) THE REASON I AM USING THIS THREAD YOU POPASS (NO NOT A MISS SPELLING) PUNK. IS BECAUSE I AM NEW TO ITUNES I FIGURED THEIR MIGHT BE SOME PEOPLE THAT WORKED FOR ITUNES TO LATCH ON AND FIGURE THIS OUT, BUT IT IS OBVIOUS YOU DO NOT KNOW HOW TO FIX IT. IF YOU DID YOU WOULD HAVE JUMPED RIGHT ON IT.
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    I ONLY CAN SAY TO Vicasey TO TRY AND PUT A BLANK CD IN THE DRIVE 2 AND TRY IT. IF ITUNES STILL LOCKS UP THEN CLOSE EVERYTHING OUT IN THE SYS TRAY EITHER THROUGH THE START, MSCONFIG OR JUST CLOSING EACH ITEM OUT ONE AT A TIME TO FIND OUT WITCH SOFTWARE IS CONFLICTING, OR ITUNES AGAIN NEEDS TO DO THEIR JOB AND PUT OUT A UPDATE FOR THE DRIVE'S WE ARE USING SO THEIR SOFTWARE WILL WORK LIKE IT SHOULD BEFORE THE RELEASED THEIR CRAP.
    SORRY I STEPPED IN YOURE THREAD VICASEY AND GOOD LUCK WORKING WITH THIS RUDE PERSON THAT DOES NOT HAVE A CLUE

  • ITunes freezes when I click on Edit | Preferences

    It only freezes if another user is logged onto the computer; if I log off the other user, it doesn't freeze when I select Edit | Preferences.
    I have Prevent...from syncing automatically checked.
    I have tried deleting preferences xml file.
    Windows 7 64-bit
    iTunes version 10.6.0.40

    I am experiencing the exact same issue as doteddy. Additionally, I am not able to sync an iPod on any account other than the first account that is logged in.
    For example:
    Boot Win 7 64 bit;
    Log into Account "A";
    I can access iTunes Preferences and sync an iPod Touch without any issue;
    Close iTunes in Account "A";
    Switch User and Log into Account "B" (note Account "A" is still logged, but I have switch over to using Account "B";
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    Log out of Account "B";
    Log out of Account "A";
    Log back into Account "B";
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    I have spent five hours trying to resolve this issue, unsucessfully. I have tried many solutions suggested by others with similar problems, but to no avail. I have uninstalled, reinstalled, and repaired iTunes several times. I have also tried creating new user accounts and using alternate accounts. The problem doesn't seem to be associated with specific user accounts; rather it is associated with being logged into more than one account simultaneously.
    The problem is fully repeatable on my Win 7 64 bit system with iTunes 10.6.1.7 installed.
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  • ITunes freezes when I click on "Play Movie"

    When I try to watch a video, iTunes freezes up immediately and iTunes will stop responding. I tried disabling Direct3D video acceleration in Quicktime, but it did not help. Any help is appreciated. Here are my specs just in case. i5-3570k, GTX 660 Ti, 8GB RAM, Windows 7 Home Premium 64-bit

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  • ITunes freezes when I click the BURN CD button any help please? Toonz?

    I've updated the drivers and firmware but no change.
    It just started doing this when I upgraded iTunes 1 week ago.
    Here's my PC info:
    Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
    To Be Filled By O.E.M. To Be Filled By O.E.M.
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: ASAPIW2k (6.0.2.0), AFS2K (3.1.14.0), PFC (2.5.0.201), MxlW2k (1.1.0.116), Cdr4_2K (5.3.2.31),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (5.3.2.31),
    Video Driver: RADEON 9600 SERIES - \RADEON 9600 SERIES -
    Found aspi32 running.
    IDE\DiskMAXTOR6L040J2_________________________A93.0500, Bus Type ATA, Bus Address [1,0]
    IDE\DiskWDCWD1200BB-00FTA0____________________15.05R15, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomAOPENDVD1648/AAP_______________________1.07___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomHL-DT-STDVDRAM_GSA-4081B_______________A104___, Bus Type ATA, Bus Address [1,0]
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    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: AOPEN DVD1648/AAP, Rev 1.07
    Audio CD in drive.
    Found 15 songs on CD, playing time 53:20 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:49:10
    Track 3, start time 06:10:35
    Track 4, start time 10:06:27
    Track 5, start time 14:30:27
    Track 6, start time 18:47:50
    Track 7, start time 22:21:22
    Track 8, start time 25:48:32
    Track 9, start time 29:03:37
    Track 10, start time 31:30:45
    Track 11, start time 34:36:20
    Track 12, start time 39:01:27
    Track 13, start time 44:19:50
    Track 14, start time 47:00:60
    Track 15, start time 50:44:12
    Audio CD reading succeeded.
    Get drive speed succeeded.
    E: HL-DT-ST DVDRAM GSA-4081B, Rev A104
    Audio CD in drive.
    Found 13 songs on CD, playing time 45:43 on Audio CD.
    Track 1, start time 00:02:33
    Track 2, start time 00:44:40
    Track 3, start time 03:39:25
    Track 4, start time 07:55:68
    Track 5, start time 12:28:50
    Track 6, start time 15:39:45
    Track 7, start time 19:58:73
    Track 8, start time 23:26:65
    Track 9, start time 24:04:28
    Track 10, start time 28:19:43
    Track 11, start time 30:02:25
    Track 12, start time 35:21:60
    Track 13, start time 43:07:25
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 16 24.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: HL-DT-ST DVDRAM GSA-4081B on -128(0xffffff80) media at speed 0X.
    I update drivers on a regular basis. Anyone have a fix?
    Thanks for your time.
    Oxford

    Thanks for your question.
    My system has all of the updates and drivers. The problem stated when I upgraded iTunes.
    Are you suggesting that because of that, I need to upgrade to Windows XP?
    Many people are having the same problem as I, and they already have Windows XP....so I doubt that is the problem.
    My question is:
    Where can I find an older revision of iTunes? At least then we could use our burners until apple fixes this bug, and then upgrade.
    Thanks again,
    oxford

  • Itunes Freezes when attempting to burn cd. HELP!

    Everytime I attempt to burn a cd in iTunes, it freezes. it gets just passed the checking playlists part, and then it freezes, does anyone know how to fix this? cuz its a downright pain in my behind!
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    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    ASUS A7V400-MX
    iTunes 6.0.3.5
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: cdrbsdrv (7.5.0.0), PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: VIA/S3G UniChrome IGP \VIA/S3G UniChrome IGP
    IDE\DiskWDCWD800BB-55JKA0_____________________05.01C05, Bus Type ATA, Bus Address [0,0]
    USBSTOR\DiskApple__iPod___________1.62
    IDE\CdRomLITE-ONCOMBO_SOHC-5232K________________NK0G___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: LITE-ON COMBO SOHC-5232K, Rev NK0G
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    Found 21 songs on CD, playing time 74:18 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:49:15
    Track 3, start time 07:49:59
    Track 4, start time 10:46:08
    Track 5, start time 14:38:13
    Track 6, start time 18:10:41
    Track 7, start time 21:46:65
    Track 8, start time 25:52:04
    Track 9, start time 29:31:00
    Track 10, start time 32:49:14
    Track 11, start time 36:23:46
    Track 12, start time 40:00:22
    Track 13, start time 43:18:10
    Track 14, start time 46:57:69
    Track 15, start time 50:05:30
    Track 16, start time 51:33:69
    Track 17, start time 54:34:18
    Track 18, start time 58:00:63
    Track 19, start time 60:54:31
    Track 20, start time 64:08:22
    Track 21, start time 71:19:68
    Audio CD reading succeeded.
    Get drive speed succeeded.
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    The drive CDRW speeds are: 4 8.
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    I just used Nero to burn cds as opposed to iTunes.

  • Itunes freezes when attempting to burn Help!!!

    Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
    GBT_ AWRDACPI
    iTunes 6.0.3.5
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PFC (2.5.0.204), Cdr4_2K (5.3.2.31),
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    IDE\DiskWDCWD300BB-00CCB0_____________________22.04A22, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomLITEONDVD-ROM_LTD163D__________________GHR3___, Bus Type ATAPI, Bus Address [0,0]
    IDE\CdRomSONYCD-RW__CRX230EE____________________2YS3___, Bus Type ATAPI, Bus Address [1,0]
    Current user is administrator.
    D: LITEON DVD-ROM LTD163D, Rev GHR3
    Drive is empty.
    E: SONY CD-RW CRX230EE, Rev 2YS3
    Audio CD in drive.
    Found 12 songs on CD, playing time 50:09 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:21:70
    Track 3, start time 07:01:45
    Track 4, start time 10:56:02
    Track 5, start time 14:44:55
    Track 6, start time 18:00:35
    Track 7, start time 21:41:50
    Track 8, start time 26:44:37
    Track 9, start time 30:27:52
    Track 10, start time 34:34:65
    Track 11, start time 39:09:12
    Track 12, start time 42:10:35
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 12 16 24 32 40 48 52.
    The drive CDRW speeds are: 12.
    The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: SONY CD-RW CRX230EE on CDR media at speed 0X.
    I have seen this problem in other posts, but has anyone found a solution?? Or are we just waiting for apple to come up with something?? I didn't have a problem burning until I updated. Can I get rid of the update??
    Any help would be awesome!!!

    I just used Nero to burn cds as opposed to iTunes.

  • Itunes freezes when burning CDs

    Similar post to others here. Since upgrade to IT 6, Itunes freezes when trying to burn some CDs. IT shows as "not-responding" in task manager. Seems to happen when burning CDs with newly downloaded tracks, perhaps in combination with imported tracks. I've tried several suggestions posted here.
    - I uninstalled and reinstalled ITunes and Quicktime
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    Sometimes if I wait 3-5 minutes it will start the burn. Any suggestions would be appreciated. Log follows.
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Dell Inc. Inspiron 6000
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
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    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: ATI MOBILITY RADEON X300\ATI MOBILITY RADEON X300
    IDE\DiskHTS548080M9AT00_______________________MG4OA5EA, Bus Type ATA, Bus Address [0,0]
    USBSTOR\DiskSanDiskImageMate_CF___1.00, Bus Type USB
    IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS7___, Bus Type ATA, Bus Address [0,0]
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    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
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    E: SONY DVD+-RW DW-D56A, Rev PDS7
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    Track 1, start time 00:02:00
    Track 2, start time 02:50:05
    Track 3, start time 07:36:12
    Track 4, start time 13:27:28
    Track 5, start time 19:11:63
    Track 6, start time 21:29:24
    Track 7, start time 26:49:02
    Track 8, start time 29:03:12
    Track 9, start time 31:23:11
    Track 10, start time 35:01:04
    Track 11, start time 38:32:46
    Track 12, start time 42:02:61
    Track 13, start time 45:41:28
    Track 14, start time 49:05:39
    Track 15, start time 52:11:36
    Track 16, start time 55:13:61
    Track 17, start time 57:39:64
    Track 18, start time 63:30:22
    Track 19, start time 65:40:30
    Track 20, start time 69:21:14
    Track 21, start time 73:21:42
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 10 12 16 20.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: SONY DVD+-RW DW-D56A on CDR media at speed 0X.

    hi David!
    The computer just freezes and according to Task Manager, iTunes takes 100% of the computer's resources.
    Help! Any suggestions?
    first let's try a
    b repair install.
    go to your add/remove programs, select itunes, click "change/remove" and then select "repair".
    if no joy with that, let's try working through some of the other usual suspects:
    http://docs.info.apple.com/article.html?artnum=93360
    http://docs.info.apple.com/article.html?artnum=93286
    these resources might also be useful:
    http://docs.info.apple.com/article.html?artnum=300252
    toonz, "Where to find firmware for your CD/DVD drive", 05:55pm Apr 15, 2005 CDT
    keep us posted on your progress.
    love, b

  • ITunes freezes when I try to burn a CD

    When I try to burn a CD, iTunes freezes (with no error message) and I have to use Task Manager to close it. It also freezes when I click on the "Burn" tab in Properties and I have to use Task Manager to close it. I have tried to run CD Diagnostics (without a CD in it as instructed on other threads), but it locks up. Everything else on iTunes works, I have uninstalled iTunes and reinstalled it, and I have checked and updated all Windows updates.
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    I need more information about your hardware configuration. Please run the iTunes Help menu -> Run CD diagnostics and post the output here.

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    I have read many posts about iTunes freezing when you try to burn a cd. This worked for me and it should work for you. It's a quite simple fix, but here goes:
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    Corbin
    Compaq Presario Windows XP
    Message was edited by: Corbin

    Hello christianafranck,
    Welcome to Apple Support Communities.
    You can use the following article to troubleshoot your CD burning issues.
    Can't burn a CD in iTunes for Windows
    http://support.apple.com/kb/TS1436
    Regards,
    Jeff D.

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