Itunes freezes when playing a movie

Since the last update, whenever I play a movie rental, The picture will freeze but the sound continues. I have to completly restart itunes to fix it. Any suggestions on how to fix it so it doesnt happen again?
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard h8-1360t
iTunes 11.1.4.62
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CBA480C249210
Current user is an administrator.
The current local date and time is 2014-02-20 20:34:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 7570
NVIDIA, NVIDIA GeForce GTX 660 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {AB}
Description:    Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:
Lease Expires:
DNS Servers:
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-02-20 20:33:32.

I think I solved the problem.....In Itunes, I had my iphone set up to update VIA wireless...Itunes scans and constantly searches..which was causing the video to freeze up...when I disabled or disconnected the iphone, I no longer have issues.
If anyone else is....Disable any devices (ipads, Iphones, ipods) that might be connected to itunes using the wireless method.

Similar Messages

Itunes freezes when playing movies or tv, music ok

I downloaded a movie and it wouldn't play at all. The opening starts, but then when you go to select play movie, it freezes. Then all of itunes freezes and I have to close it with the task manager. No no video - tv shows, clips, other movies will play. Always crashes and I have to close with task manager. I've uninstalled and reinstalled itunes, but still the same issue.
HELP!
PS - Music plays just fine.

After experiencing this probelm for forever and a day with countless minutes of time wasted, I HAVE A SOLUTION! Albeit one I stumbled on by accident.
Before you rename a file, double click the movie to start playing it, then "X" (close) out of the window playing to stop it playing. Then rename the file and it will work instantly.
Don't ask me why this works, it just does....!

ITunes freezes when playing video.

I'm running Windows 7 Home Premium 64-bit. Let me start by saying I've seen many others complain about this with mostly no resolution.
To elaborate, when initiating any video in iTunes (be it a movie, TV show, music video, or iTunes Store preview), the application immediately hangs. No errors -- iTunes just stops responding and can only be closed by killing its process. I've tried all the solutions people hash out time and again to no avail. This has been happening since iTunes 10, and ever since I've been playing all its videos through QuickTime (which works perfectly).
In Safe Mode, however, a black box appears briefly (as if the video's about to play), before a Windows "iTunes has stopped responding" prompt comes up. Not only that, but I also get two error logs in Event Viewer:
Application Error:
Faulting application name: iTunes.exe, version: 11.0.1.12, time stamp: 0x50c8fc7e
Faulting module name: QuickTime.qts, version: 7.73.80.64, time stamp: 0x50890e53
Exception code: 0xc0000005
Fault offset: 0x00880aba
Faulting process id: 0x1714
Faulting application start time: 0x01cdf55090e5ec83
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Windows Error Reporting:
Fault bucket 3305968357, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-
988998939&BucketHash=0ca2959e4da8580d00f4437ae9656186
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.0.1.12
P3: 50c8fc7e
P4: QuickTime.qts
P5: 7.73.80.64
P6: 50890e53
P7: c0000005
P8: 00880aba
P9:
P10:
Attached files:
C:\Users\Krotera\AppData\Local\Temp\WERC754.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Krotera\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_iTunes.exe_b9a5dae41cf0405f9ed736a58658946f78bfd2c6_0c59d71c
Analysis symbol:
Rechecking for solution: 0
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Report Status: 0
I don't know how helpful these logs are, but I've never seen anyone post anything similar when reporting this issue. Microsoft's link in the second one's header tells you to install a "newer" version of iTunes 64-bit even if you have the newest one (and I've done it with no improvement). In one post, iTunes wouldn't play video for somebody until they were told to uninstall Klite Codec Pack. This was the only time I came across this suggestion, and, having Klite, did it too, but with no improvement. iTunes still hangs when trying to play video, it crashes "properly" with a Windows prompt when trying to play video in Safe Mode, and QuickTime works fine (which I guess is my only solution).
Some insight from Apple would be appreciated. This has been happening since iTunes 10, so I consider the problem to be on iTunes' end rather than my system's, which has by and large been a constant the whole time.

Codec packs are notorious for causing iTunes problems.
Try searching c:\windows\SysWOW64 for files with Quicktime in the name.
There should be just two:
Quicktime.qts
QuicktimeVR.qtx
If there are any other files or folders, try dragging them to the desktop ot any temporary folder.
Does that make any difference.
After doing that, do you have the latest Quicktime installed, if not update it.
http://www.apple.com/quicktime/download/win.html
Earlier versions of Quicktime can upset iTunes.

ITunes freezes when playing any kind of video

Up until a little while ago I was able to use iTunes to stream movie trailers, watch video podcasts, and watch movies saved in my library. For some reason now I am unable to.
I have uninstalled and reinstalled both Quicktime and iTunes, and I have even tried using older versions of both of these.
I can play videos in Quicktime OK, but not in iTunes.
The moment I hit "play", iTunes freezes. This happens with ANY kind of video (ie. podcasts, streaming, trailers, local videos, etc.)
Videos I used to once be able to play I cannot.
I have synced some of the videos to my iphone and they play fine on it, so the format is correct.
Any help would be great.

I had this same problem s a lot of others after updating to the latest I Tunes version. I finally got a decent response back from Apple, which was hard to do. Here is what they told me. Maybe it will help you:
I'm sorry to hear that you're dissatisfied with the way the episodes you purchased plays in iTunes on your computer. I appreciate your decision of contacting us to have this concern addressed. It's my pleasure to be of help for you today.
Raymond, please accept my sincere apologies for the inconvenience this issue has caused you. iTunes Store videos are optimized for playback on iOS devices and Apple TV.
This article often helps customers who are having video playback performance issues:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
If your computer meets the requirements yet video playback is not satisfactory, here are some things that might improve the quality:
1) Make sure you are using the latest version of iTunes for Windows. It is available free of charge here:
http://www.apple.com/itunes/download
(Note that installing the latest version of iTunes will not affect your library or any items in your account waiting to be downloaded.)
2) Quit as many other open applications as you can before playing videos in iTunes.
3) Wait for all iTunes Store purchases to finish downloading before playing videos.
4) Use this article to guide you through updating your PC's drivers:
Updating the drivers on your Windows PC
http://support.apple.com/kb/HT1768
5) Disable all non-Microsoft startup programs and services by following the steps in the appropriate article below:
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
6) If the video's audio track is not satisfactory, follow the troubleshooting steps in this article:
iTunes and QuickTime for Windows: Songs and other audio don't play correctly
http://support.apple.com/kb/TS1362

Apple tv freezes when playing rented movies

This is a new issue for me. Every time I rented a movie from the Apple TV(3Gn) the movie doesn't download or freezes. Sometimes the Apple TV restart by itself. Also when I play movie trailers, sometimes it doesn't download the trailer completely. I ran a speedtest and the downloads are above 20Gbps. By the other hand, Nexflix runs excellent without any problems at all. Please I need help to fix this situation. Thanks!

That may indicate interference. Netflix adapts to the connection whereas iTunes content is fixed. First try rebooting ATV and router. Make sure DNS is set to automatic (settings - general - network).
If on wifi try ethernet. Go to istumbler (Mac) or netstumbler (PC) to get a report, look for signal strength and noise.

ITunes freezes when syncing a movie

Well I have a 8gb iphone 3gs and running on windows 7 and when im syncing a movie it freezes right when it starts.Any suggestions I can use
off topic question:How do I transfer a purchased movie to another computer without a disc?
Message was edited by: natonio95

I think I solved the problem.....In Itunes, I had my iphone set up to update VIA wireless...Itunes scans and constantly searches..which was causing the video to freeze up...when I disabled or disconnected the iphone, I no longer have issues.
If anyone else is....Disable any devices (ipads, Iphones, ipods) that might be connected to itunes using the wireless method.

Itunes freezes when renaming movies or add illustration

Hi, itunes freezes when i try to renaming movies or add illustration for 30 secondes.
Thanks you

After experiencing this probelm for forever and a day with countless minutes of time wasted, I HAVE A SOLUTION! Albeit one I stumbled on by accident.
Before you rename a file, double click the movie to start playing it, then "X" (close) out of the window playing to stop it playing. Then rename the file and it will work instantly.
Don't ask me why this works, it just does....!

Why does iTunes freeze when movie download is processing and it will not restart the download but yet it billed my acct for payment already?

Why does iTunes freeze when movie download is processing and it will not restart the download but yet it billed my acct for payment already? It has been a week now and still not done processing. I get an error message when I try to restart the download.

What Windows version?

My itunes freezes when I connect my ipod....help!!

I have installed the new update (Windows 8 64 bit) & my itunes freezes when I connect my ipod.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

ITunes freezes when syncing with iPhone, but works fine with iPod?

It's a bit of a long story with my iPhone/iTunes problem. In late July, my iPhone stopped syncing properly. It's an iPhone 4. Basically, I tried to add more photo albums to sync onto my phone, something I have done before. It began syncing, then notified me that it couldn't sync 'x' amount of photos. It was a pop up on my phone screen. I tried deleting my cache in My Pictures, still errors. Then it seems like everything possible has just glitched when I sync as weeks went on. It wouldn't sync music. The songs would appear gray and failed to play. Sometimes it worked, sometimes it doesn't. Now, iTunes freezes when it reaches the end of the sync and I have to ctrl+alt+del to close iTunes as it stops working.
I took my iPhone to apple, and she ran diagnostics and couldn't figure out what was wrong with it. She told me she couldn't run diagnostics on my iTunes because it's a Windows laptop and she's "not trained to work with them". She said everything seemed fine with my iPhone and asked if it was possible if I have a virus. I've had no other problems with my laptop whatsoever and I have a decent virus protector that we pay for monthly.
I have tried restoring my phone twice, with a backup. I tried again WITHOUT a backup, and still, it freezes when it syncs, some songs are gray on my iPhone and won't play, and photos refuse to sync, period.
I then tried syncing my dad's iPod with my iTunes, and it worked. I also tried syncing my iPhone on my dad's laptop, and it worked. So something is clearly glitching between specifically my phone and my iTunes. I'm avoiding uninstalling iTunes at all costs because I don't want to lose play count information as the majority of my playlists are created this way. I thought iOs 7 or iTunes 11 (now 11.1) would fix it, but neither did.
Can anyone determine what the problem could be and how to fix it?

the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
PLEASE HELP!!!

ITunes freezes when I'm trying to eject iPod (classic, 160GB)

I JUST got my new MacBook and iPod like 3 days ago and now all of a sudden iTunes freezes when I'm trying to eject iPod.
It's very annoying considering I never had this problem w/my old MacBook or my old iPod and this stuff is brand new!
I know a lot of people have similar problem. Did ANYONE find out what to do with it? Or do I have to drive to Apple Store again?
Thank you!

Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/

Itunes freezes when burning CDs

Similar post to others here. Since upgrade to IT 6, Itunes freezes when trying to burn some CDs. IT shows as "not-responding" in task manager. Seems to happen when burning CDs with newly downloaded tracks, perhaps in combination with imported tracks. I've tried several suggestions posted here.
- I uninstalled and reinstalled ITunes and Quicktime
- Installed updated BIOS, chipset, and CD R drivers
No luck.
Sometimes if I wait 3-5 minutes it will start the burn. Any suggestions would be appreciated. Log follows.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Inc. Inspiron 6000
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: ATI MOBILITY RADEON X300\ATI MOBILITY RADEON X300
IDE\DiskHTS548080M9AT00_______________________MG4OA5EA, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskSanDiskImageMate_CF___1.00, Bus Type USB
IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS7___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: SONY DVD+-RW DW-D56A, Rev PDS7
Audio CD in drive.
Found 21 songs on CD, playing time 77:54 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:50:05
Track 3, start time 07:36:12
Track 4, start time 13:27:28
Track 5, start time 19:11:63
Track 6, start time 21:29:24
Track 7, start time 26:49:02
Track 8, start time 29:03:12
Track 9, start time 31:23:11
Track 10, start time 35:01:04
Track 11, start time 38:32:46
Track 12, start time 42:02:61
Track 13, start time 45:41:28
Track 14, start time 49:05:39
Track 15, start time 52:11:36
Track 16, start time 55:13:61
Track 17, start time 57:39:64
Track 18, start time 63:30:22
Track 19, start time 65:40:30
Track 20, start time 69:21:14
Track 21, start time 73:21:42
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 12 16 20.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: SONY DVD+-RW DW-D56A on CDR media at speed 0X.

hi David!
The computer just freezes and according to Task Manager, iTunes takes 100% of the computer's resources.
Help! Any suggestions?
first let's try a
b repair install.
go to your add/remove programs, select itunes, click "change/remove" and then select "repair".
if no joy with that, let's try working through some of the other usual suspects:
http://docs.info.apple.com/article.html?artnum=93360
http://docs.info.apple.com/article.html?artnum=93286
these resources might also be useful:
http://docs.info.apple.com/article.html?artnum=300252
toonz, "Where to find firmware for your CD/DVD drive", 05:55pm Apr 15, 2005 CDT
keep us posted on your progress.
love, b

My Apple TV freezes when playing HD content

My Apple TV freezes when playing HD content from my iTunes account via Home Share, it does not do it with SD programmes, do I need a better Wi-Fi connection? Would Airport Express help?

When does it pause? Every few minutes or much later?
All HD titles or just some at specific points?
Try playing something - pause it immediately and let the blue bar fill a fair bit before playing - does that then play ok?

ITunes Freezes when loading music

I dont know what to do, My Itunes freezes when i try load and play music. I have tried reinstalling. Reinstalling an earlier version of itunes. Ive tried diagnostics. I dont know what to Do. HELP!!!!

FIrst goto control panel>add and remove and uninstall iTUnes AND quicktime there. DIsable antivirus and download/install the latest version off apple.com
It may be where your library is so big. Also try updating the ipods software witht eh ipod updater 06-28-2006

I have a 5th gen ipod nano that freezes when playing songs. i can't turn off, change songs, turn volume down. song stays stuck and nothing works at all. any ideas??

i have a 5th gen ipod nano that freezes when playing songs. i can't skip, turn down volume, turn ipod off. it simply screeches as the song is stuck at a specific point. any suggestions?

You have 2 options: #1 - iPod Repair Tutorials
#2 - take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.

Itunes freezes when playing a movie

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