Itunes freezes when playing movies or tv, music ok

I downloaded a movie and it wouldn't play at all. The opening starts, but then when you go to select play movie, it freezes. Then all of itunes freezes and I have to close it with the task manager. No no video - tv shows, clips, other movies will play. Always crashes and I have to close with task manager. I've uninstalled and reinstalled itunes, but still the same issue.
HELP!
PS - Music plays just fine.

After experiencing this probelm for forever and a day with countless minutes of time wasted, I HAVE A SOLUTION! Albeit one I stumbled on by accident.
Before you rename a file, double click the movie to start playing it, then "X" (close) out of the window playing to stop it playing. Then rename the file and it will work instantly.
Don't ask me why this works, it just does....!

Similar Messages

ITunes freezes when playing video.

I'm running Windows 7 Home Premium 64-bit. Let me start by saying I've seen many others complain about this with mostly no resolution.
To elaborate, when initiating any video in iTunes (be it a movie, TV show, music video, or iTunes Store preview), the application immediately hangs. No errors -- iTunes just stops responding and can only be closed by killing its process. I've tried all the solutions people hash out time and again to no avail. This has been happening since iTunes 10, and ever since I've been playing all its videos through QuickTime (which works perfectly).
In Safe Mode, however, a black box appears briefly (as if the video's about to play), before a Windows "iTunes has stopped responding" prompt comes up. Not only that, but I also get two error logs in Event Viewer:
Application Error:
Faulting application name: iTunes.exe, version: 11.0.1.12, time stamp: 0x50c8fc7e
Faulting module name: QuickTime.qts, version: 7.73.80.64, time stamp: 0x50890e53
Exception code: 0xc0000005
Fault offset: 0x00880aba
Faulting process id: 0x1714
Faulting application start time: 0x01cdf55090e5ec83
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Windows Error Reporting:
Fault bucket 3305968357, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-
988998939&BucketHash=0ca2959e4da8580d00f4437ae9656186
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.0.1.12
P3: 50c8fc7e
P4: QuickTime.qts
P5: 7.73.80.64
P6: 50890e53
P7: c0000005
P8: 00880aba
P9:
P10:
Attached files:
C:\Users\Krotera\AppData\Local\Temp\WERC754.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Krotera\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_iTunes.exe_b9a5dae41cf0405f9ed736a58658946f78bfd2c6_0c59d71c
Analysis symbol:
Rechecking for solution: 0
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Report Status: 0
I don't know how helpful these logs are, but I've never seen anyone post anything similar when reporting this issue. Microsoft's link in the second one's header tells you to install a "newer" version of iTunes 64-bit even if you have the newest one (and I've done it with no improvement). In one post, iTunes wouldn't play video for somebody until they were told to uninstall Klite Codec Pack. This was the only time I came across this suggestion, and, having Klite, did it too, but with no improvement. iTunes still hangs when trying to play video, it crashes "properly" with a Windows prompt when trying to play video in Safe Mode, and QuickTime works fine (which I guess is my only solution).
Some insight from Apple would be appreciated. This has been happening since iTunes 10, so I consider the problem to be on iTunes' end rather than my system's, which has by and large been a constant the whole time.

Codec packs are notorious for causing iTunes problems.
Try searching c:\windows\SysWOW64 for files with Quicktime in the name.
There should be just two:
Quicktime.qts
QuicktimeVR.qtx
If there are any other files or folders, try dragging them to the desktop ot any temporary folder.
Does that make any difference.
After doing that, do you have the latest Quicktime installed, if not update it.
http://www.apple.com/quicktime/download/win.html
Earlier versions of Quicktime can upset iTunes.

Itunes freezes when renaming movies or add illustration

Hi, itunes freezes when i try to renaming movies or add illustration for 30 secondes.
Thanks you

After experiencing this probelm for forever and a day with countless minutes of time wasted, I HAVE A SOLUTION! Albeit one I stumbled on by accident.
Before you rename a file, double click the movie to start playing it, then "X" (close) out of the window playing to stop it playing. Then rename the file and it will work instantly.
Don't ask me why this works, it just does....!

ITunes freezes when playing any kind of video

Up until a little while ago I was able to use iTunes to stream movie trailers, watch video podcasts, and watch movies saved in my library. For some reason now I am unable to.
I have uninstalled and reinstalled both Quicktime and iTunes, and I have even tried using older versions of both of these.
I can play videos in Quicktime OK, but not in iTunes.
The moment I hit "play", iTunes freezes. This happens with ANY kind of video (ie. podcasts, streaming, trailers, local videos, etc.)
Videos I used to once be able to play I cannot.
I have synced some of the videos to my iphone and they play fine on it, so the format is correct.
Any help would be great.

I had this same problem s a lot of others after updating to the latest I Tunes version. I finally got a decent response back from Apple, which was hard to do. Here is what they told me. Maybe it will help you:
I'm sorry to hear that you're dissatisfied with the way the episodes you purchased plays in iTunes on your computer. I appreciate your decision of contacting us to have this concern addressed. It's my pleasure to be of help for you today.
Raymond, please accept my sincere apologies for the inconvenience this issue has caused you. iTunes Store videos are optimized for playback on iOS devices and Apple TV.
This article often helps customers who are having video playback performance issues:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
If your computer meets the requirements yet video playback is not satisfactory, here are some things that might improve the quality:
1) Make sure you are using the latest version of iTunes for Windows. It is available free of charge here:
http://www.apple.com/itunes/download
(Note that installing the latest version of iTunes will not affect your library or any items in your account waiting to be downloaded.)
2) Quit as many other open applications as you can before playing videos in iTunes.
3) Wait for all iTunes Store purchases to finish downloading before playing videos.
4) Use this article to guide you through updating your PC's drivers:
Updating the drivers on your Windows PC
http://support.apple.com/kb/HT1768
5) Disable all non-Microsoft startup programs and services by following the steps in the appropriate article below:
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
6) If the video's audio track is not satisfactory, follow the troubleshooting steps in this article:
iTunes and QuickTime for Windows: Songs and other audio don't play correctly
http://support.apple.com/kb/TS1362

Itunes "Freeze" when i try to Import music AND putting it on to my Iphone

When i try to put Mp3's from my collection into itunes it imports some songs and then crashes on the same files. I then have to exclude these folders when im putting the music into itunes. THEN, when i try to put music from the music library to my Iphone 3gs 16gb the same thing happes, but with different songs. when i get it to sync, it does so until i reaches a spesific song, then it just tries syncing that song forever and finally the whole program crashes. What can i do?

Changed how? Did you update the Apple ID with a new email address or create a new Apple ID?
Keep in mind that content acquired from iTunes is permanently tied to the Apple ID it was acquired with.
If you created a new Apple ID, stop using it immediately.

Itunes freezes when renaming movies

i try and rename a movie in my itunes and it gives me the spinning wheel of death..any ideas??
Itunes 9

Hoping to ressurect this thread...
I am in the process of transferring my iTunes library and (perhaps) "life" over to an iMac 27 from a Windows PC; however, I am having some issues with my iTunes Library. Specifically, I am unable to update the metatag data (i.e. rename files) for movies in my iTunes library. iTunes freezes and the "beachball" continues to spin into eternity, until I "force quit" the application. I've also noticed that it ends up corrupting the files and rendering them useless, which forces me to reconvert them for compatibility with an iPod using Quicktime.
My iTunes library resides on a NAS connected via a 100 Mbps wired connection.
The following is the link to another thread on the same topic:
http://discussions.apple.com/thread.jspa?messageID=12672172&#12672172
Hopefully, someone has found an answer.

Itunes freezes when playing a movie

Since the last update, whenever I play a movie rental, The picture will freeze but the sound continues. I have to completly restart itunes to fix it. Any suggestions on how to fix it so it doesnt happen again?
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard h8-1360t
iTunes 11.1.4.62
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CBA480C249210
Current user is an administrator.
The current local date and time is 2014-02-20 20:34:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 7570
NVIDIA, NVIDIA GeForce GTX 660 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {AB}
Description:    Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:
Lease Expires:
DNS Servers:
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-02-20 20:33:32.

I think I solved the problem.....In Itunes, I had my iphone set up to update VIA wireless...Itunes scans and constantly searches..which was causing the video to freeze up...when I disabled or disconnected the iphone, I no longer have issues.
If anyone else is....Disable any devices (ipads, Iphones, ipods) that might be connected to itunes using the wireless method.

IPad Air connected to iTunes - freezes when selecting movies, podcasts, etc.

New iPad Air connected to the latest update of iTunes, syncing just fine. When I select the iPad and then go to Summary - no problem, go to Apps - no problem, go to Podcasts - FREEZE. iTunes has to be shutdown using Task Manager and the iPad reconnected. The only sync settings areas I can look at are Summary, Apps, Books, Photos...any other sync setting area causes a FREEZE.
I've tried re-installing iTunes, resetting my iPad, etc., etc., etc.
Any helpful suggestions?

So I just spent an hour restoring my iPhone, then restoring from backup (40Gb filled in a 64Gn iPhone takes a while). Very interestingly, I watched all my podcasts get copied into my iPhone but they are not accessible from the Music app, nor are they found when doing a Spotlight search!
I downloaded Apple's Podcast app and they seemed to appear there (couldn't tell for sure, app is confusing and it was accessing Wifi so I diodn't know what it saw, or if it was fetching files). But of course that app has no smart folders and accessing new podcasts and podcasts based on time-length is impossible.
Oh yes, after the restore I tried clicking on the Podcasts tab and iTunes froze up again....

Itunes freezes when I try to sync music to my iphone

I need help

Based on what someone else said, I am getting the "rotating ball of eternal sadness". Yup. That about describes it.

Itunes freezes when adding media to Iphone

I have just updated to Itunes 10.2.2.14 on Windows XP, I also have never synced my Iphone 3g to itunes, but when attempting to add any media to the iphone, the progress bar stops halfway on the first song, the arrows remain spinning but nothing happens, until about 20 minutes later it says there was an error and the media could not be copied, how can i fix this?

Jeremy,
Thank You for the reply but my issue was not in the attachment you sent.
iTunes freezes when I attempt to add music to my ipod classic especially playlists I have made.
iTunes recognizes my ipod but when I "add" that when the issue starts.
I have my large library on a pc using windows 7. I have no issue adding music to my device on
my macbook pro but like I said, my 60,000 song plus library is on my pc.
Any additional help would be greatly appreciated.
Happy Holidays,
JJ

ITunes freezes when adding playlist to classic ipod

Happy Holidays,
I recently downloaded itunes update to my windows 7 computer and am
having a major issue adding playlists or songs to my ipod classic.
iTunes freezes up and won't let me add content to my devise - could
someone share a fix or some knowledge please.
Thanks,
JJ

Jeremy,
Thank You for the reply but my issue was not in the attachment you sent.
iTunes freezes when I attempt to add music to my ipod classic especially playlists I have made.
iTunes recognizes my ipod but when I "add" that when the issue starts.
I have my large library on a pc using windows 7. I have no issue adding music to my device on
my macbook pro but like I said, my 60,000 song plus library is on my pc.
Any additional help would be greatly appreciated.
Happy Holidays,
JJ

Can I move only my iTunes movies, not my iTunes music, onto a flash drive? And, is there a program (apart from iTunes) that can play movies on MacBook Air?

I have a MacBook Air and I need to free up space...
1) I have three series of a tv show on my itunes which are taking up loads of memory - see image - I want to move these movie files onto a Flash Drive. However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
2) I have managed to copy the movie files onto the flash drive, however when I tried to play one to check that they were loaded properly it didn't have a program that could run the file (they have copied over in a m4V format). Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
Thank you so much for any answers posted.
Best,
Eloise15.

1) However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
Yes
2) Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
If you can play the movies in iTunes, you should be able to open the movie files using Quicktime, which should already be on your system. If you have already transferred the files to your flash drive, open the flash drive in Finder, and hold control when you click on the movie file (or right click if you have the enabled) and select Open With Quicktime Player. This should play the movie directly from the flash drive.
If you want to set all .m4v files to open with Quicktime by just double clicking on the file, you can follow the steps here: http://www.tech-recipes.com/rx/2573/os_x_how_to_change_default_application_to_op en_file_type/
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
You can move the TV shows to your flash drive by dragging them from the iTunes window to your flash drive in Finder or the flash drive icon on the desktop. When you are sure everything is transferred over to your external device, you can delete the movie from iTunes. I recommend playing the videos from the flash drive first before deleting them in iTunes.
To delete the videos from iTunes, you can highlight them and press the delete key on your keyboard. In the next prompt, you would want to move it to the trash so that it is deleted from your internal hard drive.
I hope that helps!

ITunes Freezes when loading music

I dont know what to do, My Itunes freezes when i try load and play music. I have tried reinstalling. Reinstalling an earlier version of itunes. Ive tried diagnostics. I dont know what to Do. HELP!!!!

FIrst goto control panel>add and remove and uninstall iTUnes AND quicktime there. DIsable antivirus and download/install the latest version off apple.com
It may be where your library is so big. Also try updating the ipods software witht eh ipod updater 06-28-2006

Why does my itunes keep freezing when i try to sync music on my iphone

my itunes keep freezing when i try to sync music to my phone. i just bought a new computer and authorized it to my itunes account. HELP ME PLEASE!

Hello Malanakate33,
Thank you for contacting Apple Support Communities.
The following article provides steps for troubleshooting unexpected shutdowns of iTunes.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Regards,
Jeff D.

Why does iTunes freeze when movie download is processing and it will not restart the download but yet it billed my acct for payment already?

Why does iTunes freeze when movie download is processing and it will not restart the download but yet it billed my acct for payment already? It has been a week now and still not done processing. I get an error message when I try to restart the download.

What Windows version?

Itunes freezes when playing movies or tv, music ok

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