Itunes freezes when syncing iphone

I've just got a new pc laptop 64bit windows 7, have downloaded the latest 64bit itunes and have a brand new 32Gb 3GS iphone.
When I attempt to sync my iphone, itunes freezes and I have to close it using task manager. I have read on the internet other ppl have had this problem.. but so far haven't found a fix that works for me.
I've tried re-installing itunes and have restored factory settings on my iphone (frustratingly), but nothing seems to work.
Any help would be greatly appreciated.
Cheers.
Message was edited by: spdan1

SOLVED for me. I had the exact same problem and spent countless hours deleting apps, reinstalling Itunes etc on two windows based laptops and a new iMac. I was ready, after months of this, to go into an Apple store when I found a post on a website suggesting leaving the Iphone connected for hours. I connected my Iphone 3Gs, made sure nothing else was running and that the system wouldn't power down under my power saving settings. As usual Itunes froze (says "not responding" under "force quit" or ctrl-alt-del) but I walked away and the next morning - tada - Iphone was recognized and no problems since then. So give it a shot - I wish I had known it was that easy - all these months of rebooting and trying to find the solution online ! Lynn

Similar Messages

ITunes freezes when syncing with iPhone, but works fine with iPod?

It's a bit of a long story with my iPhone/iTunes problem. In late July, my iPhone stopped syncing properly. It's an iPhone 4. Basically, I tried to add more photo albums to sync onto my phone, something I have done before. It began syncing, then notified me that it couldn't sync 'x' amount of photos. It was a pop up on my phone screen. I tried deleting my cache in My Pictures, still errors. Then it seems like everything possible has just glitched when I sync as weeks went on. It wouldn't sync music. The songs would appear gray and failed to play. Sometimes it worked, sometimes it doesn't. Now, iTunes freezes when it reaches the end of the sync and I have to ctrl+alt+del to close iTunes as it stops working.
I took my iPhone to apple, and she ran diagnostics and couldn't figure out what was wrong with it. She told me she couldn't run diagnostics on my iTunes because it's a Windows laptop and she's "not trained to work with them". She said everything seemed fine with my iPhone and asked if it was possible if I have a virus. I've had no other problems with my laptop whatsoever and I have a decent virus protector that we pay for monthly.
I have tried restoring my phone twice, with a backup. I tried again WITHOUT a backup, and still, it freezes when it syncs, some songs are gray on my iPhone and won't play, and photos refuse to sync, period.
I then tried syncing my dad's iPod with my iTunes, and it worked. I also tried syncing my iPhone on my dad's laptop, and it worked. So something is clearly glitching between specifically my phone and my iTunes. I'm avoiding uninstalling iTunes at all costs because I don't want to lose play count information as the majority of my playlists are created this way. I thought iOs 7 or iTunes 11 (now 11.1) would fix it, but neither did.
Can anyone determine what the problem could be and how to fix it?

the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
PLEASE HELP!!!

ITunes freezes when connecting iPhone/iPad

iTunes freezes when I plug my iPhone in ... but a dialogue box shown after an hour : {iTunes cannot sync information with the iPhone"iPhone5" because syncing has been disabled on this computer. Do you want to enable syncing?} Then I click {Enable Syncing} and the iphone icon shown in itunes look like loading but still grey... after almost 2 hours, another dialogue box shown : {Syncing cannot be enable on this computer.} Then I click "Override" and it start to backup and then sync. I take 4 hours for every Sync!!

Hi Linc,
Hope this helps us....
11/06/2014 18:05:20.186 iTunes[21418]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:7
11/06/2014 18:05:20.194 iTunes[21418]: tid:b303 - unable to query device capabilities
11/06/2014 18:05:20.267 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 1
11/06/2014 18:05:20.269 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 2
11/06/2014 18:05:20.271 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 3
11/06/2014 18:05:20.274 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 5
11/06/2014 18:05:20.276 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 6
11/06/2014 18:05:20.278 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 7
11/06/2014 18:05:20.281 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 8
11/06/2014 18:05:20.283 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 9
11/06/2014 18:05:20.286 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 10
11/06/2014 18:05:20.288 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 11
11/06/2014 18:05:20.291 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 12
11/06/2014 18:05:20.293 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 13
11/06/2014 18:05:20.295 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 14
11/06/2014 18:05:20.298 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 15
11/06/2014 18:05:20.300 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 16
11/06/2014 18:05:20.302 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 17
11/06/2014 18:05:20.305 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 18
11/06/2014 18:05:20.307 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 19
11/06/2014 18:05:20.309 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 20
11/06/2014 18:05:20.311 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 21
11/06/2014 18:05:20.314 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 22
11/06/2014 18:05:20.316 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 23
11/06/2014 18:05:20.319 mDNSResponder[37]: ERROR: handle_resolve_request bad interfaceIndex 24
11/06/2014 18:05:23.836 usernoted[20274]: Connection does not have the proper entitlement (com.apple.developer.notificationcenter-identifiers) to connect on behalf of com.apple.appstore. All communication will be denied.
11/06/2014 18:05:23.841 usernoted[20274]: Connection does not have the proper entitlement (com.apple.private.notificationcenter-system) to connect to the system notification center. All communication will be denied. center com.apple.storeagent
11/06/2014 18:05:26.389 mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FCC2C004B60 Charles-Evanss-iMac.local. (AAAA) that's already in the list
11/06/2014 18:05:26.389 mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FCC2C004FF0 3.7.7.C.6.2.E.F.F.F.3.0.C.2.6.C.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list
11/06/2014 18:05:26.389 mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FCC2C006760 Charles-Evanss-iMac.local. (Addr) that's already in the list
11/06/2014 18:05:26.389 mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FCC2C006BF0 3.0.168.192.in-addr.arpa. (PTR) that's already in the list
11/06/2014 18:05:26.432 com.apple.usbmuxd[19471]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,934107e7
11/06/2014 18:05:26.433 com.apple.usbmuxd[19471]: _SendAttachNotification Device 88:63:df:09:ab:8f@fe80::8a63:dfff:fe09:ab8f._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
11/06/2014 18:05:27.650 iTunes[21418]: ApplePushService: APSConnection being used without a delegate queue
11/06/2014 18:05:29.515 com.apple.SecurityServer[15]: Session 100100 created
11/06/2014 18:05:31.997 SyncServer[21429]: [0x7feb7950b3c0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284956672 bytes free in charlesevans.
11/06/2014 18:05:31.998 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21429]) Exited with code: 1
11/06/2014 18:05:32.022 iTunes[21418]: AVF error: AVDLoadAllAccelerators machine not supported
11/06/2014 18:05:32.909 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:05:33.061 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:05:42.101 SyncServer[21430]: [0x7faa515066a0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284911616 bytes free in charlesevans.
11/06/2014 18:05:42.102 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21430]) Exited with code: 1
11/06/2014 18:05:43.069 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:05:43.221 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:05:52.242 SyncServer[21431]: [0x7f7fb0c0bb40] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284850176 bytes free in charlesevans.
11/06/2014 18:05:52.244 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21431]) Exited with code: 1
11/06/2014 18:05:53.229 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:05:53.381 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:06:02.473 SyncServer[21432]: [0x7f9083d064a0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284850176 bytes free in charlesevans.
11/06/2014 18:06:02.474 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21432]) Exited with code: 1
11/06/2014 18:06:03.387 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:06:03.538 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:06:12.628 SyncServer[21433]: [0x7f9df140ba20] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284850176 bytes free in charlesevans.
11/06/2014 18:06:12.629 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21433]) Exited with code: 1
11/06/2014 18:06:13.546 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:06:13.698 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:06:22.790 SyncServer[21434]: [0x7fea286066a0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284846080 bytes free in charlesevans.
11/06/2014 18:06:22.791 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21434]) Exited with code: 1
11/06/2014 18:06:23.706 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:06:23.857 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:06:32.878 SyncServer[21435]: [0x7fd32a40bc40] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284837888 bytes free in charlesevans.
11/06/2014 18:06:32.879 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21435]) Exited with code: 1
11/06/2014 18:06:33.863 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:06:34.015 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:06:43.110 SyncServer[21436]: [0x7fecb2c0bd40] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 420284829696 bytes free in charlesevans.
11/06/2014 18:06:43.111 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer[21436]) Exited with code: 1
11/06/2014 18:06:44.023 AppleMobileDeviceHelper[21428]: [0x10030c590] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
11/06/2014 18:06:44.175 com.apple.launchd.peruser.501[158]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/06/2014 18:06:49.146 apsd[61]: Unrecognized leaf certificate

Itunes freezes when syncing ipod classic 160GB

I just downloaded the new itunes 1.6.1 and everytime i try to sync my ipod classic it gets about a tenth of the way through syncing the songs then completely freezes, i have to exit using task manager and it leaves me with no songs on my ipod. I've tried resetting my ipod and such but none of it has worked, i've spent the last 3 hours looking for a solution but there is nothing out there, please help!!!

Try connecting the iPod Classic to a different USB port set (like the ones on the back of your PC), and make sure you're connecting it directly to the PC, not through a USB hub (like the ones built into keyboards or monitors). If iTunes still freezes, run Windows Update and make sure you update all of the hardware drivers for your PC, especially ones marked "Chipset" or "USB Controller". Frequently, when iTunes freezes mid-sync with a USB device, it's because of an error with your USB controller or that set of ports. The steps above should get you syncing properly again.
If that doesn't work, try connecting your iPod Classic to another PC and sync some songs to it. If iTunes freezes there as well, it may be a problem with your iPod Classic (unlikely, but possible), and would warrant a Genius Bar appointment.
Hope this helps.

ITunes freezes when syncing to my iPhone 4S with Windows Vista 32 bit.

I have downloaded the newest version of iTunes after deleting the previous version.I tried connecting my iPhone 4S 16 gig, iPod Touch, and my iPhone 3GS and with each device, iTunes freezes and will not sync completely with any device. My operating system is Windows Vista, 32-bit

I'm attaching the print screen of iTunes again (as referred in the original post).

ITunes freezes when syncing a movie

Well I have a 8gb iphone 3gs and running on windows 7 and when im syncing a movie it freezes right when it starts.Any suggestions I can use
off topic question:How do I transfer a purchased movie to another computer without a disc?
Message was edited by: natonio95

I think I solved the problem.....In Itunes, I had my iphone set up to update VIA wireless...Itunes scans and constantly searches..which was causing the video to freeze up...when I disabled or disconnected the iphone, I no longer have issues.
If anyone else is....Disable any devices (ipads, Iphones, ipods) that might be connected to itunes using the wireless method.

ITunes freezes when syncing v.10.5.1.42

I am on Vista trying to sync my ipod touch & iphone fore the past 4 days & each time I connect them to the computer I get to step 2 of 8 Backing up and iTunes freezes. About 30+ minutes later I sometimes get this error message.
"iTunes was unable to load data class information from Sync Services Reconnect or try again later."

Try resetting the sync history in your itunes preferences under the devices tab. Also, when uninstalling itunes you have to remove ALL components in the correct order.
check out http://support.apple.com/kb/HT1923 to make sure its removing all components

Help! iTunes freezes when syncing

Ok, so I have an iPhone 3G, a MacBook, and the most up to date version of iTunes 8. This problem just started today. iTunes runs fine until I plug in my iPhone. The second I do so, it says "Syncing iPhone" at the top of iTunes, and then iTunes freezes and the sync never gets any further. I tried searching the discussion boards and haven't found any solutions yet. I've tried reinstalling iTunes, and that didn't work. Can anyone help me out?!

Same problem here - the syncing problem just gets worse & worse on the iPhone 3G. The only thing I can think of that has changed recently is the recent Security Update which I just installed yesterday. Even though I've always unchecked the automatic sync box it attempts some kind of sync every time I plug the phone in (I've just unchecked every kind of sync possible - contacts, calendars, photos, podcasts etc - which seems a bit extreme just to get iTunes not to slow down and freeze up with an iPhone plugged in). This time I just left iTunes for about 30 minutes when it froze up for the millionth time - this time it eventually unfroze itself and complete whatever it was it was trying to sync - a ridiculous and unacceptable amount of time IMO. I detest the whole sync process and much preferred the iPod and iTunes when it was a simple drag and drop set-up.

ITunes freezes when syncing iPad to a new comp

I recently bought a new computer to replace my old one, and now my iPad 2 won't sync. iTunes just freezes, even though I "authorized" the new computer (which has a different name than my old one). What measures can I take to sync my iPad to the new computer? This is driving me a bit crazy, so any advice would be appreciated. Thank you. (In case it matters, I'm using the latest version of iTunes on Windows 8).

I've occasionally had my iTUnes freeze, both on my win 8 and my old vista computer. Every time you open iTunes, it reaches out to connect to the iTunes store. You may need to use the task mananger to shut it down or restart your computer if it's frozen at the moment. Then try opening iTunes, let it get up and going, then plug in your iPad. It's possible that it starting up, communicating iwth Apple and trying to communicate with your iPad all at the same time is too much for it and it freezes.
iTunes 11 can be very glitchy when it's in the mood to be. You almost have to baby it by letting it get going before you try to do something else.

ITunes crashes when syncing iPhone 5c

I have updated my windows 7 pc, uninstalled and reinstalled iTunes 12.1.1 and still it crashes when I try to sync my phone, but my iPad and iPod sync perfectly fine.
Help me!! lol

Greetings internetpixie,
Welcome to the Apple Support Communities!
I understand that iTunes on your computer is becoming unresponsive when your iPhone is connected. To begin troubleshooting, I would suggest reading over and working through the steps in the attached article.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
Cheers,
Joe

Itunes freezes when syncing

When i put my ipod on to sync it starts backing up then stops. My ipod says 'sync in progress' but its not syncing properly. Then itunes freezes and wont even open again. please help!!!

If the sync process stops right at step one, iTunes can't read the latest backup in order to replace it with the new one.
You'll have to delete the latest backup in iTunes/Edit/Preferences/Devices to make iTunes create a new backup instead of replacing an old one.

ITunes Crashes When Syncing iPhone or iPod

I am running iTunes 8.0.2 and I am having problems syncing both my iPhone and iPod to my Mac via iTunes. When I connect either device and start the sync process iTunes will crash to the desktop and then ask me if I would like to relaunch it. There are no error codes of any kind but it does give me the option to report the incident to Apple (which I have done twice now). I've tried restarting the Mac, I've tried rebooting both the iPhone and the iPod but every time I connect either one and initiate sync, iTunes crashes to the desktop. I am not experiencing any other anomalies in iTunes and everything seems to work fine between iTunes and my Apple TV including syncing. Anyone else seeing this behavior - it just started today out of the blue. Is there a way I can reset iTunes without losing my music library? Also, when I synced the iPhone to iTunes and it crashed I discovered later that iTunes has lost two of my paid applications out of iTunes and deleted them off the phone as well. As best as I can tell they are gone. What the heck is going on here?

This is probably the same issue as this:
http://discussions.apple.com/thread.jspa?threadID=1885983&tstart=0
Itunes 8.0.2 crashes during sync to iPhone or iPod with the EXCBADACCESS exception. The problem does not affect Apple TV syncing.
No word from apple yet, but it seems to be a widespread problem.

Itunes freezes when syncing songs (-69)

Whenever I go to synch my 16GB iPod Classic, it keeps freezing on certain songs and tells me there has been an unknown error (-69). However these songs have played fine on both my iTunes and my iPod before, so they shouldn't be corrupt. Even tracks I've brought from the Store have this problem as well as those i've imported on CD. I've followed Apples Support page suggestions but I'm still having problems.
Any suggestions?
I should note that all my music is stored on an external hard drive including my iTunes folder.

Hello Smythe,
Thanks for using Apple Support Communities.
Please follow the steps in the article linked to below to resolve this issue of iTunes becoming unresponsive when an iOS device is plugged in.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Take care,
Alex H.

Itunes freezes when syncing 3rd gen shuffle

I have a 3rd generation shuffle. When I plug it into my mac, instead of syncing, I get the "wheel of death" & itunes freezes. The top status bar says - Syncing (Step 1 of 2) Generating VoiceOver messages. I can force quit itunes & eject the shuffle in Finder, but I can't access the device in itunes because the wheel of death won't let me click on it. This is my spouse's shuffle & hasn't been used for about a year, he doesn't know/remember if the VoiceOver is enabled or works or ever even existed on the shuffle. I'm more familiar with my nano ... What can I do??

never mind, problem solved

My itunes freezes when syncing apple tv

I upgraded to the new version of itunes and my apple tv did it's software upgrade too
But now i can't sync my apple tv with my itunes it just freezes, i've done factory restore on the apple tv and it just won't do anything!

I was able to get my iPad synced just now by going into the control panel and accessing "Services". This is located in the "Administrative Tools".
There you will find a service called "Apple Mobile Device". Select that service and you should see options on the left side of the window to stop or restart the service. I stopped it, started it again, and I was able to sync my iPad, finally.
I saw the instructions for this on another thread. I tried to find it again to post a link for you, but no luck.
In the meantime I also set up the iPad backup to go to the cloud rather than my PC. This also seemed to be less taxing on the system when syncing. I don't know which action enabled me to sync (for now), but something worked.
It's somewhat infuriating. Let me know if you find out anything else. I need documents on my iPad for work, and if I can't load them on there it has become a very expensive and heavy paperweight.
Cheers!

Itunes freezes when syncing iphone

Similar Messages

Maybe you are looking for