ITunes Freezes when Syncing on Windows 7 SP1

iTunes seems to freeze imediatly when plugging in my iPhone 4, and will unfreeze soon as I unplug it. This started happening soon as I upgraded to SP1 on Windows 7.
There seem to be many many threads on this and most eventually come to the conclusion that iTunes is not fully compatible with Windows 7 SP1. Calling tech support just told me that it wasnt a known issue.
Ive tested this on 2 seperate systems with 2 seperate fresh installs of Windows 7.
With a Fresh install of Windows 7 and iTunes, synching works.
Install SP1, synching still works for the most part
Install any of these AV's: Microsoft Security Essentials, Nod32 (v4 or 5) or Kaspersky and Syncing is broken. (Trend Micro Titanium worked)
If you uninstall SP1 everything works fine, and compatibility mode fixes it for the most part too. Too many top AV's including Microsofts own are effected by this that it is not a conflict/fault on their part. Some people dont seem to need the AV part of the equation to run into this issue.
Many other reports are listed in the following thread and ones in the "More Like This" section to the right of it. Other AV's causing conflicts since SP1 are listed too.
https://discussions.apple.com/thread/2762816?start=0&tstart=0
The Freezing apon connection of an iPhone (then unfreezing iTunes soon as its removed) has been something that would happen to me very rarley (like once a month, if that) since my 3gs, but now it happens every time. It seems SP1 adgitated that already existing bug in iTunes.
Anyone using Windows 7 SP1 and iTunes with an iPhone or iPod Touch with or without issue? (Standard iPods seem to not be effected) What AV (if any) are you using?

Have you tried iTunes 10.4.1.10? That seems to have fixed it for me when nothing else did. (Of course, I can't be sure that was what fixed it. I just noticed that one day the problem had gone away when nothing else worked, and it seemed to coincide with the upgrade to 10.4.1.)
And it is too a known issue. Sigh. I worked with support on this over the course of a couple of months, sent them logs, spent hours on the phone, etc. I know the engineers knew about it. Whether they ever figured out the cause is another matter.

Similar Messages

  • Itunes freezes when synced to windows itunes

    It's been a long time since I've synced my phone and when i did it today it freezes up. I'm using an iphone 5 and i've updated my phone and my itunes but it still freezes everytime i tried to sync my photos or my music. The itunes backs up my files but when it reaches step 3 or preparing to sync it freezes. I already tried restarting my phone and my laptop and even uninstalled and re installed the itunes on my laptop but still the same thing happens everytime. It freezes and when I leave it alone for 5 minutes it'll un freeze but none of the photos or music were synced at all. Can anybody please help me. :( this is so frustrating.

    1. It might just appear to be freezing and leaving it for 5 minutes might not be enough - try to leave it overnight
    2. If that does not help, run the following connectivity tests with your iPhone connected:
    http://support.apple.com/kb/ht3204

  • ITunes freezes when syncing with iPhone, but works fine with iPod?

    It's a bit of a long story with my iPhone/iTunes problem. In late July, my iPhone stopped syncing properly. It's an iPhone 4. Basically, I tried to add more photo albums to sync onto my phone, something I have done before. It began syncing, then notified me that it couldn't sync 'x' amount of photos. It was a pop up on my phone screen. I tried deleting my cache in My Pictures, still errors. Then it seems like everything possible has just glitched when I sync as weeks went on. It wouldn't sync music. The songs would appear gray and failed to play. Sometimes it worked, sometimes it doesn't. Now, iTunes freezes when it reaches the end of the sync and I have to ctrl+alt+del to close iTunes as it stops working.
    I took my iPhone to apple, and she ran diagnostics and couldn't figure out what was wrong with it. She told me she couldn't run diagnostics on my iTunes because it's a Windows laptop and she's "not trained to work with them". She said everything seemed fine with my iPhone and asked if it was possible if I have a virus. I've had no other problems with my laptop whatsoever and I have a decent virus protector that we pay for monthly.
    I have tried restoring my phone twice, with a backup. I tried again WITHOUT a backup, and still, it freezes when it syncs, some songs are gray on my iPhone and won't play, and photos refuse to sync, period.
    I then tried syncing my dad's iPod with my iTunes, and it worked. I also tried syncing my iPhone on my dad's laptop, and it worked. So something is clearly glitching between specifically my phone and my iTunes. I'm avoiding uninstalling iTunes at all costs because I don't want to lose play count information as the majority of my playlists are created this way. I thought iOs 7 or iTunes 11 (now 11.1) would fix it, but neither did.
    Can anyone determine what the problem could be and how to fix it?

    the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
    im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
    PLEASE HELP!!!

  • Itunes freezes when syncing ipod classic 160GB

    I just downloaded the new itunes 1.6.1 and everytime i try to sync my ipod classic it gets about a tenth of the way through syncing the songs then completely freezes, i have to exit using task manager and it leaves me with no songs on my ipod. I've tried resetting my ipod and such but none of it has worked, i've spent the last 3 hours looking for a solution but there is nothing out there, please help!!!

    Try connecting the iPod Classic to a different USB port set (like the ones on the back of your PC), and make sure you're connecting it directly to the PC, not through a USB hub (like the ones built into keyboards or monitors).  If iTunes still freezes, run Windows Update and make sure you update all of the hardware drivers for your PC, especially ones marked "Chipset" or "USB Controller".  Frequently, when iTunes freezes mid-sync with a USB device, it's because of an error with your USB controller or that set of ports.  The steps above should get you syncing properly again.
    If that doesn't work, try connecting your iPod Classic to another PC and sync some songs to it.  If iTunes freezes there as well, it may be a problem with your iPod Classic (unlikely, but possible), and would warrant a Genius Bar appointment.
    Hope this helps.

  • ITunes freezes when syncing to my iPhone 4S with Windows Vista 32 bit.

    I have downloaded the newest version of iTunes after deleting the previous version.I tried connecting my iPhone 4S 16 gig, iPod Touch, and my iPhone 3GS and with each device, iTunes freezes and will not sync completely with any device. My operating system is Windows Vista, 32-bit

    I'm attaching the print screen of iTunes again (as referred in the original post).

  • ITunes freezes when syncing iPad to a new comp

    I recently bought a new computer to replace my old one, and now my iPad 2 won't sync. iTunes just freezes, even though I "authorized" the new computer (which has a different name than my old one).  What measures can I take to sync my iPad to the new computer?  This is driving me a bit crazy, so any advice would be appreciated.  Thank you.  (In case it matters, I'm using the latest version of iTunes on Windows 8). 

    I've occasionally had my iTUnes freeze, both on my win 8 and my old vista computer. Every time you open iTunes, it reaches out to connect to the iTunes store. You may need to use the task mananger to shut it down or restart your computer if it's frozen at the moment. Then try opening iTunes, let it get up and going, then plug in your iPad. It's possible that it starting up, communicating iwth Apple and trying to communicate with your iPad all at the same time is too much for it and it freezes.
    iTunes 11 can be very glitchy when it's in the mood to be. You almost have to baby it by letting it get going before you try to do something else.

  • My itunes freezes when syncing apple tv

    I upgraded to the new version of itunes and my apple tv did it's software upgrade too
    But now i can't sync my apple tv with my itunes it just freezes, i've done factory restore on the apple tv and it just won't do anything!

    I was able to get my iPad synced just now by going into the control panel and accessing "Services".  This is located in the "Administrative Tools".
    There you will find a service called "Apple Mobile Device". Select that service and you should see options on the left side of the window to stop or restart the service. I stopped it, started it again, and I was able to sync my iPad, finally.
    I saw the instructions for this on another thread.  I tried to find it again to post a link for you, but no luck.
    In the meantime I also set up the iPad backup to go to the cloud rather than my PC. This also seemed to be less taxing on the system when syncing.  I don't know which action enabled me to sync (for now), but something worked.
    It's somewhat infuriating. Let me know if you find out anything else. I need documents on my iPad for work, and if I can't load them on there it has become a very expensive and heavy paperweight.
    Cheers!

  • ITunes freezes when syncing ipod 10.5.1.42

    Everytime I go to sync my ipod to itunes it gets almost finished and itunes freezes up. When itunes freezes so does my entire computer to the point where only the mouse moves, and I end up shutting it down. I'm not sure if it is my computer, ipod, itunes, or other underlying issues. Does anyone have a solution or troubleshooting tips. I have searched the internet all over and this site, but nothing seems to be working. Is it the version? Should I install a previous version of itunes? It seems like some people are having similar issues.
    Windows Vista 32 bit
    itunes version 10.5.1.42
    1st gen ipod touch

    Back up all data.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Application Support/SyncServices
    Right-click or control-click the line and select
    Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • Why does  my itunes freeze when syncing i pad

    My itunes freezes up when syncing i pad.  freezes when checking for purchases on i pad.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • ITunes freezes when syncing podcasts to iPod shuffle

    I have the square shuffle and every time I go onto iTunes and try syncing a new podcast to it the whole thing freezes. It does not freeze when I sync music, just when I click on the podcast tab at the top. Pretty weird but I can't seem to fix the problem. Please help, Im tired of listening to music while running!!!!!

    Hi Alpo2788,
    If you are having an issue with iTunes becoming unresponsive when attempting to sync content such as podcasts to your iPod shuffle, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • My itunes freezes when syncing my ipad. can anyone please help?

    I have a 3rd gen Ipad with version  6.1.3 installed and Itunes 11.0.2.26 installed. I am trying to connect my ipad to my laptop (windows 7). Each time I connect the USB cable, Itunes recognizes the ipad and trys to connect to it. As it trys Itunes freezes and i canot do anything. (if i am listening to music it wil continue until that song is done) The rest of my computer is fine and not frozen. Itunes will eventually get to the point where it will show a little picture of the ipad instead of the circular loading symbol. But at that point itunes is completely frozen and i can't even open any menus. If i then unplug the ipad, itunes will free up like nothing happened. i have tried reinstalling itunes, restarting my computer, resetting the device manager, restarting my ipad, tried all of my USB ports, tried connecting with my Wireless internet disconnected, and probably a few more things i can't think of, oh and when i run the diagnostics, it tells me that there is no ipad detected. And when i am plugged in, my ipad charges for a split second then says it is not charging in the top right corner. Help?

    I was able to get my iPad synced just now by going into the control panel and accessing "Services".  This is located in the "Administrative Tools".
    There you will find a service called "Apple Mobile Device". Select that service and you should see options on the left side of the window to stop or restart the service. I stopped it, started it again, and I was able to sync my iPad, finally.
    I saw the instructions for this on another thread.  I tried to find it again to post a link for you, but no luck.
    In the meantime I also set up the iPad backup to go to the cloud rather than my PC. This also seemed to be less taxing on the system when syncing.  I don't know which action enabled me to sync (for now), but something worked.
    It's somewhat infuriating. Let me know if you find out anything else. I need documents on my iPad for work, and if I can't load them on there it has become a very expensive and heavy paperweight.
    Cheers!

  • Itunes freezes when syncing iphone

    I've just got a new pc laptop 64bit windows 7, have downloaded the latest 64bit itunes and have a brand new 32Gb 3GS iphone.
    When I attempt to sync my iphone, itunes freezes and I have to close it using task manager. I have read on the internet other ppl have had this problem.. but so far haven't found a fix that works for me.
    I've tried re-installing itunes and have restored factory settings on my iphone (frustratingly), but nothing seems to work.
    Any help would be greatly appreciated.
    Cheers.
    Message was edited by: spdan1

    SOLVED for me. I had the exact same problem and spent countless hours deleting apps, reinstalling Itunes etc on two windows based laptops and a new iMac. I was ready, after months of this, to go into an Apple store when I found a post on a website suggesting leaving the Iphone connected for hours. I connected my Iphone 3Gs, made sure nothing else was running and that the system wouldn't power down under my power saving settings. As usual Itunes froze (says "not responding" under "force quit" or ctrl-alt-del) but I walked away and the next morning - tada - Iphone was recognized and no problems since then. So give it a shot - I wish I had known it was that easy - all these months of rebooting and trying to find the solution online ! Lynn

  • Itunes freezes when syncing

    When i put my ipod on to sync it starts backing up then stops. My ipod says 'sync in progress' but its not syncing properly. Then itunes freezes and wont even open again. please help!!!

    If the sync process stops right at step one, iTunes can't read the latest backup in order to replace it with the new one.
    You'll have to delete the latest backup in iTunes/Edit/Preferences/Devices to make iTunes create a new backup instead of replacing an old one.

  • Itunes freezes when syncing 3rd gen shuffle

    I have a 3rd generation shuffle. When I plug it into my mac, instead of syncing, I get the "wheel of death" & itunes freezes. The top status bar says - Syncing (Step 1 of 2) Generating VoiceOver messages. I can force quit itunes & eject the shuffle in Finder, but I can't access the device in itunes because the wheel of death won't let me click on it. This is my spouse's shuffle & hasn't been used for about a year, he doesn't know/remember if the VoiceOver is enabled or works or ever even existed on the shuffle. I'm more familiar with my nano ... What can I do??

    never mind, problem solved

  • ITunes freezes when syncing v.10.5.1.42

    I am on Vista trying to sync my ipod touch & iphone fore the past 4 days & each time I connect them to the computer I get to step 2 of 8 Backing up and iTunes freezes.  About 30+ minutes later I sometimes get this error message.
    "iTunes was unable to load data class information from Sync Services Reconnect or try again later."

    Try resetting the sync history in your itunes preferences under the devices tab.  Also, when uninstalling itunes you have to remove ALL components in the correct order.
    check out http://support.apple.com/kb/HT1923 to make sure its removing all components

Maybe you are looking for

  • Multiple Email Addresses in Apple Mail...HELP

    Ok so I have finally set up apple mail with my gmail account but am having a minor issue...My hotmail email is forwarded to my gmail account, which is what I use in apple mail...So i receive all my mail through IMAP settings..Now, when I'm reading my

  • HT4914 How do I stop iTunes match?  I don't want it to not auto-renew in a year, I want to discontinue use immediately.

    It seems that the only way to end the iTunes match reoccuring account is to "turn Off Auto-Renew" however, it's saying that this will not "auto-renew" then in July of 2014.  I want it to end auto-renew immediately and stop charging my credit card 24.

  • How to create a read only access for database

    I am developer but willing to lear some of the dba tasks. I would like to know the steps that i need to take to creat a read only access database that is going to be used for the report development. I really appreciate if you tell me all the steps I

  • Java.rmi.UnmarshalException:error

    hi, A rmi program does not work on my pc but it worked on others pc there are three programs ie RMIServer.java which is the server application ,RMIClient.java which is the client application and RMIInterface.java which has two methods which are remot

  • I want to open my new Macmini to internet

    I need help to configurate my new mac mini. In fact I would like to be able to get to my mini mac at home from anywhere in the world with any other device. Can someone help me to set up this proprely with the right software I will need ?