ITunes freezes when syncing with iPhone, but works fine with iPod?

It's a bit of a long story with my iPhone/iTunes problem. In late July, my iPhone stopped syncing properly. It's an iPhone 4. Basically, I tried to add more photo albums to sync onto my phone, something I have done before. It began syncing, then notified me that it couldn't sync 'x' amount of photos. It was a pop up on my phone screen. I tried deleting my cache in My Pictures, still errors. Then it seems like everything possible has just glitched when I sync as weeks went on. It wouldn't sync music. The songs would appear gray and failed to play. Sometimes it worked, sometimes it doesn't. Now, iTunes freezes when it reaches the end of the sync and I have to ctrl+alt+del to close iTunes as it stops working.
I took my iPhone to apple, and she ran diagnostics and couldn't figure out what was wrong with it. She told me she couldn't run diagnostics on my iTunes because it's a Windows laptop and she's "not trained to work with them". She said everything seemed fine with my iPhone and asked if it was possible if I have a virus. I've had no other problems with my laptop whatsoever and I have a decent virus protector that we pay for monthly.
I have tried restoring my phone twice, with a backup. I tried again WITHOUT a backup, and still, it freezes when it syncs, some songs are gray on my iPhone and won't play, and photos refuse to sync, period.
I then tried syncing my dad's iPod with my iTunes, and it worked. I also tried syncing my iPhone on my dad's laptop, and it worked. So something is clearly glitching between specifically my phone and my iTunes. I'm avoiding uninstalling iTunes at all costs because I don't want to lose play count information as the majority of my playlists are created this way. I thought iOs 7 or iTunes 11 (now 11.1) would fix it, but neither did.
Can anyone determine what the problem could be and how to fix it?

the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
PLEASE HELP!!!

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Itunes freezes when syncing with ipod

My itunes is freezing when i try to sync with itunes. Manual management does not cause freezing, but automatic syncing causes it to freeze after five or fewer podcasts / songs are transferred. The ipod is brand new, and ready to use. I've tried all the normal steps, such as reinstalling software, ect. Any help would be greatly appreciated.

Thanks for the response. I have installed, reinstalled the latest itunes, ran the diagnostics, looked through troubleshooting guides and forums before posting on this forum. Aside from Itunes freezing up in automatic syncing, both itunes and ipod seems to run normally.
Could this be a problem with the library or some type of miscellaneous file? Any suggestions?

ITunes freezes when syncing with iPod, repeatedly... help?

i just replaced my iPod video 30GB and had started to sync with my iTunes, but in the middle of the syncing the iTunes freezes. i thought it was the newly replaces iPod so i got another replacement. the same thing is happening. in the middle of syncing iTunes freezes. ive updated and re-downloaded the iTunes and still its happening.
help please...?
thanks, Fran

the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
PLEASE HELP!!!

Itunes freezes when synching with ipod

When I connect my ipod to synchronize my itunes library it starts to synchronize then very soon freezes. Not even force quit closes itunes. This is very strange as this never used to happen and I have updated neither my ipod nor itunes. Can anyone help?

Do you have any Disk Scanning software on your computer? if so, what program (is it McAffee?)
Also, have you tried turning your firewall and all security and internet security settings to OFF? (after closing iTunes)
After doing that, connect your iPod and open iTunes. See if turning off the firewall helps.
-Kylene
If any post helps or solves your problem, please click the "Solved" or "Helpful" buttons on top of that post. Thank you for helping the boards!

Itunes freezes when syncing ipod classic 160GB

I just downloaded the new itunes 1.6.1 and everytime i try to sync my ipod classic it gets about a tenth of the way through syncing the songs then completely freezes, i have to exit using task manager and it leaves me with no songs on my ipod. I've tried resetting my ipod and such but none of it has worked, i've spent the last 3 hours looking for a solution but there is nothing out there, please help!!!

Try connecting the iPod Classic to a different USB port set (like the ones on the back of your PC), and make sure you're connecting it directly to the PC, not through a USB hub (like the ones built into keyboards or monitors). If iTunes still freezes, run Windows Update and make sure you update all of the hardware drivers for your PC, especially ones marked "Chipset" or "USB Controller". Frequently, when iTunes freezes mid-sync with a USB device, it's because of an error with your USB controller or that set of ports. The steps above should get you syncing properly again.
If that doesn't work, try connecting your iPod Classic to another PC and sync some songs to it. If iTunes freezes there as well, it may be a problem with your iPod Classic (unlikely, but possible), and would warrant a Genius Bar appointment.
Hope this helps.

Just downloaded update 11.1.4 and my itunes no longer syncs with Ipods or Iphones. What do I do?

Just downloaded itunes update 11.1.4 and now my itunes no longer syncs with ipods or iphones. What do i do? Should i uninstall new update? and how?

I am having the same issues with my iPhone 4 and iPad 2 not mounting within iTunes every since the iTunes update. I know my USB is working but this is crazy. I had a thought and redowned the updater 10.6.8 thinking it was a bad install still the same issues. Sorry I couldn't help. I am also looking for the answers.

Itune freezes when i connect iphone on macbook pro

every time iTunes freeze when i connect iphone or iPad on my MacBook Pro
please advice what is to be done to repair it.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Restored Ipod now Itunes will not sync with Ipod music shows to be in library

Restored ipod, now Itunes will not sync with ipod, music still shows to be in my library. Ipod does show to be under a new name. How do I get the music back on ipod. note Ipod is classic modle

Hello Cobre,
After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning syncing:
iTunes: Syncing media content to iPod
http://support.apple.com/kb/ht1351
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

IPod classic freezes when syncing with iTunes

This is a complicated story involving my two brothers, a traded ipod, and sadness - here goes...
Brother "A" had an iPod, which was traded to brother "B". Brother "A" was on windows, brother "B" was on a mac. The ipod would not sync with the mac, even after being reformatted and restored with latest software of both itunes and ipod. When syncing it gets to song 25 and stops. Every time, no matter the song.
Here is what I have tried:
• All software updated
• Ipod was reformatted and restored
• iTunes library was rebuilt - all unauthorized songs and duplicates removed (my brothers library was a mess)
After all this it still freezes when it is copying song 25. The ipod was working fine (so brother "A" claims) when syncing with the windows machine. Any suggestions?

Make that another person WITH AN IPOD PROBLEM<<<</div>
This forum is like a hospital - you're going to see a lot of sick people!
i bought it at apple.com<<<</div>
Then Apple has a record of the purchase.
i don't think that my nearest apple store will help me either<<<</div>
Why wouldn't they? Remember - Apple has a record of the purchase.

Itunes will not sync with ipod touch

itunes is installed with the latest version of itunes. all of a sudden, itunes will not sync with my ipod, itunes sees it, when i click to sync it goes through the motions, but never syncs. I get no messages or errors, it just never syncs. the ipod is seen in my computer as a portable device. windows 7 64 bit system. I had the apple store verify the ipod is fine, they emailed me the directions to uninstall all apple apps and reinstall. still, same thing. some of my playlists will not let me move songs within the playlist either, i get a blue border around the songs when i try to. not all of the playlists, only random ones

iDevices are not backup devices... restore your media/playlists from the backup of your computer.
Device not recognized in iTunes

Since update to iOS 8 and iTunes 11.4 no sync to iPhone BUT works with iPad!

Strange behavior: Since update no sync with iPhone but no problem with iPad mini!
iPhone sync stucks on "waiiting to use the changes" (not sure about the correct transation from german).
Makes me crazy! I tried sync with cable, WiFi and every hint I found in Internet.
This time, Apple screwed it pretty good! Thanks!
Mac OS Mavericks 10.9.4

I've had this same issue. I just updated to iOS 8.0.2 but the problem was not a fix in the release. I do have a legacy machine, a MacMini, which may be the issue, but she's still a great little work horse. Runs like a champ. Here are what I think may be the relevant lines from my log. Any ideas?
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.970 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.979 ath[27190:1e03] -[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
*** Call stack at first throw:
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
0   CoreFoundation                      0x92e356ca __raiseError + 410
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
1   libobjc.A.dylib                     0x9a6555a9 objc_exception_throw + 56
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2   CoreFoundation                      0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
3   CoreFoundation                      0x92ddbc06 ___forwarding___ + 950
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
4   CoreFoundation                      0x92ddb7d2 _CF_forwarding_prep_0 + 50
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
5   AirTrafficHost                      0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
6   ath                                 0x000028f3 0x0 + 10483
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
7   AirTrafficHost                      0x001844bf ATProcessLinkRunChild + 112
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
8   ath                                 0x00002856 0x0 + 10326
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
9   Foundation                          0x99d234c4 -[NSThread main] + 45
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10 Foundation                          0x99d23474 __NSThread__main__ + 1499
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
11 libSystem.B.dylib                   0x958bb259 _pthread_start + 345
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
12 libSystem.B.dylib                   0x958bb0de thread_start + 34
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27186] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557_XXXX- Mac-Mini-4.crash
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27187] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557-1_XXX X-Mac-Mini-4.crash
10/1/14 3:45:58 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
ATHostConnectionDestroy 0x1dcc5f60
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
*** Call stack at first throw:
0   CoreFoundation                      0x92e356ca __raiseError + 410
1   libobjc.A.dylib                     0x9a6555a9 objc_exception_throw + 56
2   CoreFoundation                      0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3   CoreFoundation                      0x92ddbc06 ___forwarding___ + 950
4   CoreFoundation                      0x92ddb7d2 _CF_forwarding_prep_0 + 50
5   AirTrafficHost                      0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
6   ath                                 0x000028f3 0x0 + 10483
7   AirTrafficHost                      0x001844bf ATProcessLinkRunChild + 112
8   ath                                 0x00002856 0x0 + 10326
9   Foundation                          0x99d234c4 -[NSThread main] + 45
10 Foundation                          0x99d23474 __NSThread__main__ + 1499
11 libSystem.B.dylib                   0x958bb259 _pthread_start + 345
12 libSystem.B.dylib                   0x958bb0de thread_start + 34

Itunes 11.1.4 freezes when syncing with iphone

Itunes 11.1.4 Periodically freezes when not syncing. always freezes when starting to sync Iphone or ipad. sometimes gets far enough to see Message: "ITunes was unable to load data class information from Sync Services. Reconnect or try again later" Trying again later does not help. This did not happen with previous version of Itunes (for years)

Hello Zach,
It sounds like you are getting this error message when connecting your phone after a recent update. I recommend the troubleshooting in the following article to help you get a resolution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with the first steps to test iTunes in Safe Mode, and if needed, there is additional troubleshooting therein.
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
All the very best,
Sterling

ITunes crashing when syncing with my iphone 3gs on a Vista machine post upgrade..have tried the netsch winsock reset but no luck...any ideas?

Upgraded my iTunes to the latest version and upgraded my iPhone 3gs to IOS5. Unable to sync my iPhone with iTunes after upgrade and is getting stuck on Step1. I am running my iTunes on Windows Vista PC and have tried the solution of netsh winsock reset and still no luck.
Also, I am not able to see any of my music on the phone post upgrade, but it shows on iTunes. Again not sure on how to make it appear on my phone. Any help would be much appreciated!!
Cheers,
Kishore

my advice to you is to SWITCH TO SOMETHING BESIDES "VISTA"!!!!!!!!!!!!!

ITunes freezes when syncing to my iPhone 4S with Windows Vista 32 bit.

I have downloaded the newest version of iTunes after deleting the previous version.I tried connecting my iPhone 4S 16 gig, iPod Touch, and my iPhone 3GS and with each device, iTunes freezes and will not sync completely with any device. My operating system is Windows Vista, 32-bit

I'm attaching the print screen of iTunes again (as referred in the original post).

ITunes crashes when syncing with iPhone

I have had my 3GS for almost 4 months and love it (bar the poor battery life) but I have recently downloaded apps via the phone and now when I sync to iTunes, iTunes freezes on the same screen each time while backing up the iPhone.
The following message is displayed in a dialogue box entitled 'Adding Files':
Processing: 20100710 181055.m4a
Once this dialogue box pops up, iTunes freezes. This seems to occur just after the voice memos have been backed up. I do not have any music on my iPhone but I have almost 60 voice memos. In the My Documents folder in windows, each of the voice memos have been copied 7 times (corresponding to the number of times my computer has crashed after copying them).
I thought maybe it just needed more time to sync so I left it a bit longer (as recommended in some posts) but the sync fails (and crashes iTunes) and the iPhone returns to the home screen and 'sync in progress' is no longer displayed on the iPhone.
I also tried the following as recommended in various threads:
- removed photos from the camera roll
- unticked all 'sync' buttons except the 'apps' sync
I have run the diagnostics help tool in iTunes and all tests have passed. I have looked at the Problem Reports and the following is copied from the latest report:
Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 9.2.1.5
Application Timestamp: 4c47745b
Hang Signature: bc3c
Hang Type: 2048
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 6153
Additional Hang Signature 1: b59f15572ea967d42d54fe575f27d9ad
Additional Hang Signature 2: ea36
Additional Hang Signature 3: 7084c7ba6c45f754af756c5b300d353a
Additional Hang Signature 4: bc3c
Additional Hang Signature 5: b59f15572ea967d42d54fe575f27d9ad
Additional Hang Signature 6: ea36
Additional Hang Signature 7: 7084c7ba6c45f754af756c5b300d353a
Any other ideas? All help / suggestions will be gratefully received.

It happened to me with my iPod touch and what I finally found was that some of the voice memos were corrupted.
What you may do is go over them, one by one, on you iPhone/iPod touch and try to play them. The corrupted ones will not play.
Delete all the corrupted recordings from your device and then sync again with your iTunes.
It worked for me, most chances that it will solve the problem for you too.
Good luck.

ITunes freezes when syncing with iPhone, but works fine with iPod?

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