Itunes freezes when trying to insert IPOD

Hello all,
We are trying to restore a click shell IPOD (+ HP). When Itunes is running and the IPOD is inserted in the base attached via USB to the computer (Dell D620), Itunes freezes thus preventing the restoration. I have tried to deinstall Itunes and reinstall but no luck. Any ideas?
Jordan

Since no one has replied to my requests, I will reply to myself.
It turns out that the IPOD may have had really bad stiction.
I got it restored using the origninal HP+IPOD CD installer. But then when trying to get all 485 songs downloaded in Itunes it got to about 147 and hung. So, I "carefully" tapped the sides of the IPOD actually harder than many times before. I then did a soft reset on the IPOD and started to download the 485 songs again from Itunes. This time it worked with no problems. Now, the question is whether it will hold up this time or start "sticking" again.

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