ITunes freezing and Anti-Virus

I recently switched anti-virus software to Nod32 from Eset.
iTunes began freezing intermittently. It seems the AV was constantly scanning the library files because they were constantly updated.
I excluded the library and the freezing went away.
I wonder if this is the cause of anybody else's freezing.
BTW, I am dumping Nod32 - it is not as compatible as Norton.

fixed it - it was a song that was freezing itunes - i unplugged the external drive that houses my music, deleted the last songs i added to the library and tried again, i loaded the songs one by one and found that one song froze itunes, i repeated the process and deleted the song, tried again without that song and everything worked fine

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I have a brand new ipad2 connecting to iTunes 10.7 for the first time... It is not recognizing it in iTunes. It on windows and anti virus is off. What do I need to do?

I have a brand new ipad2 connecting to iTunes 10.7 for the first time... It is not recognizing it in iTunes. It on windows and anti virus is off. What do I need to do?

On the apple website that is correct i beleive.... but i have an italian american express and am able to purchase stuff here in the US.
I mean, i dont think it really matters

What is the best mac cleaner and anti virus for mac pro.

what is the best mac cleaner and anti virus for mac pro.

OS X already includes everything it needs to protect itself from viruses and malware. Keep it updated with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Disable Java in Safari > Preferences > Security.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

ITunes freezes and doesn't recognise iPhone

Hi, I've got an issue with my iPhone 3G running on iOS 4.0.1. Everytime I connect it to my PC (running on Windows 7 32-bit), iTunes freezes for a few minutes and doesn't recognise the device. I've been searching for the solution for a couple of days now and have found the following thread:
http://discussions.apple.com/thread.jspa?threadID=1141495&start=75&tstart=0
Fix provided by BeeBopp work for me but only until I reboot my PC. Then I have the same situation - having iPhone connected to PC, iTunes freezes and doesn't recognise the device - so I need to go to Device Manager and update the drivers manually even though they seem to have been installed correctly (I have Apple Mobile Device on my list before I update the drivers), but I need to point Windows to use the drivers from
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
I have already tried:
-completely removing iTunes and its configuration files
-reinstalling iTunes (the newest available version)
-removing iPhone from the devices list and reinstalling Apple drivers
Nothing works - everytime I reboot PC, I need to update drivers manually.
Do you have any idea what's causing that? Thanks

Hello cn12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Best of luck,
Mario

Each time I try to watch my itunes U podcast and try to skip forward my itunes freezes and gives me an error report and shuts off, this happens also when I try to convert it to my iPod. How can I fix this problem to be able to use the iTunes U?

Each time I try to watch my iTunes U podcast and try to skip forward my iTunes freezes and gives me an error report and shuts off, this happens also when I try to convert the podcast to my iPod. How can I fix this problem to be able to use iTunes U?

Hello, bisco,
This forum is for questions from people who administer iTunes U sites. You'll be most likely to get help with this issue if you ask in the iTunes or iPod forums.
Regards.

After update - iTunes freezes and needs a force quit when I plug in any device!

I recently update to OS X Yosemite and I also updated my iTunes to 12.1 - but now every time I plug in my iPhone 6 or my iPad mini, my iTunes freezes and I have to force quit. So now I can't even plug in and sync my devices or update them or do anything!
Help? Anyone?

Anybody have any idea how to fix this? Or anything similar happening to you?

Question: Do I need to run and anti virus program with MAC OSX Lion? Have heard different opinions! If so what would you recommend? Was looking at Sophos. Does anyone have any experience with this? Thanks

Question: Do I need to run and anti virus program with MAC OSX Lion? Have heard different opinions! If so what would you recommend? Was looking at Sophos. Does anyone have any experience with this? Thanks

Do I need to run and anti virus program with MAC OSX Lion? Have heard different opinions!
You will continue to hear different opinions here, where thoughts range everywhere between "anti-virus software is the evil spawn of Satan" to "anyone not running anti-virus software is a fool."
Truth is, this is still a very personal decision on a Mac. Depending on circumstances, it is still very easily possible to stay safe without using anti-virus software, but circumstances and personal preferences vary widely. Besides which, anti-virus software cannot even remotely provide you a guarantee of protection!
To learn how to stay safe (with or without anti-virus software), and how to decide whether to use anti-virus software, see my Mac Malware Guide.

Do i need to install and anti virus software on my macbook air? if yes, which one should i install?

Do i need to install and anti virus software on my macbook air? if yes, which one should i install?

Welcome to Apple Support Communities
OS X has got its own security systems, so you don't need any antivirus. Furthermore, they will only slow down your computer. If you want more information, read > http://www.thesafemac.com/mmg
If you want an antivirus, install ClamXav, but you don't need an antivirus

My iTunes freezes and crashes whenever I try to burn a CD

It hits about a quarter way through the progress bar for preparing the playlist to be burned, and then iTunes freezes and quits every single time. Help?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

How to make the mobile application work with firewall and anti-virus ON

Hi,
I keep on receiving internal processing error when i try to login sap mobile solution 1.3.0 on my ipad and i was provided a solution, that is to turn off my firewall and antivirus. I works by turn off both of it but i cant possible turn of the firewall and antivirus on the server.
Can anyone guide me how to make the mobile application work with firewall and anti-virus ON
Thank you

Dear Rajesh,
Create a policy in your fire wall to allow the port to send and receive data.
I believe the port for the mobile should be port 8080 and 8443.
And your license server port 30000 and 30001
nd.Q

Anti-spam and anti-virus suggestions

I would like to ask and get some feedback about the free anti-spam and anti-virus tools which integrate with the Java Messaging System from Sun. I would also like to express my concern with SpamAssassin since I suspect it uses too much system resources. But, anyway, if it blocks the spam with a higher percentage compared to other solution(s), then I would forget about how much resource it requires as long as it is in reasonable amounts.
Please send me your comments,
Thanks!

Hi,
Following on from what Jay said, SpamAssassin can indeed use a lot of resources if badly managed. This includes using large numbers of rulesets especially if they add very little to the overall score, and simpler things such as not using a local DNS cache. SpamAssassin if tuned well and if your system has a reasonable amount of RAM (2GB or more) can work just fine.
For example I ran x86 dual-CPU systems (less powerful then say an x4200) which were able to comfortably Spam (SpamAssassin) and Virus (Sophos Anti-virus) process 100-150K emails/day.
At the end of the day you get what you pay for. I tried out the Sophos Anti-Spam/Virus solution (Puremessage which has its own messaging server channel from memory) and found it to be very competent & slightly more efficient then SpamAssassin. In this case the cost was the limiting factor.
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Shane.

I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.

Windoes 7 64bit
I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.
I have tried both uninstalling the software and reinstalling it, I have tried to run the software in safemode, and I have tried to change the Quicktime settings to see if that helps.
Nothing has worked. It always does the same thing, where it freezes the moment I tell it to "play".
I have tried to use my other computer instead, going through the same process and I got the exact same result where it freezes.
Therefore it has to be something to do with the software, because the computers use different graphics cards, yet it responds the same.

Hi Canon-Thought!
I have an article here for you that deals with this exact issue. You may have already completed many of the steps that this article will suggest, but look over it to see if it suggests something you haven't already tried:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Also, I suggest paying close attention to the list of programs that you would need to uninstall, in order, so that you can fully uninstall iTunes and all related components from your computer. If those programs and steps are not followed exactly, you may end up with issues using iTunes.
If this issue only happens with one singular movie, you may need to report that there is an issue with your purchase. We have an article for doing that, and it can be found here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Malware and Anti-virus

My company has a policy that we can use our personal laptops as long as it has some form of anti-malware and anti-virus software on it.
I am fairly new to the mac world, 18 years of working with government issued windows laptops. Could someone point me in the right direction.
Thanks.

No viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions.
It is possible, however, to pass on a Windows virus to another Windows user, for example through an email attachment. To prevent this all you need is the free anti-virus utility ClamXav, which you can download for Tiger and Leopard from (on no account install Norton Anti-Virus on a Mac running OS X):
http://www.clamxav.com/
The new version for Snow Leopard is available here:
http://www.clamxav.com/index.php?page=v2beta
(Note: ClamAV adds a new user group to your Mac. That makes it a little more difficult to remove than some apps. You’ll find an uninstaller link in ClamXav’s FAQ page online.)
However, the appearance of Trojans and other malware that can possibly infect a Mac seems to be growing, but is a completely different issue to viruses.
If you allow a Trojan to be installed, the user's DNS records can be modified, redirecting incoming internet traffic through the attacker's servers, where it can be hijacked and injected with malicious websites and pornographic advertisements. The trojan also installs a watchdog process that ensures the victim's (that's you!) DNS records stay modified on a minute-by-minute basis.
You can read more about how, for example, the OSX/DNSChanger Trojan works here:
http://www.f-secure.com/v-descs/trojanosxdnschanger.shtml
SecureMac has introduced a free Trojan Detection Tool for Mac OS X. It's available here:
http://macscan.securemac.com/
The DNSChanger Removal Tool detects and removes spyware targeting Mac OS X and allows users to check to see if the trojan has been installed on their computer; if it has, the software helps to identify and remove the offending file. After a system reboot, the users' DNS records will be repaired.
(Note that a 30 day trial version of MacScan can be downloaded free of charge from:
http://macscan.securemac.com/buy/
and this can perform a complete scan of your entire hard disk. After 30 days free trial the cost is $29.99. The full version permits you to scan selected files and folders only, as well as the entire hard disk. It will detect (and delete if you ask it to) all 'tracker cookies' that switch you to web sites you did not want to go to.)
A white paper has recently been published on the subject of Trojans by SubRosaSoft, available here:
http://www.macforensicslab.com/ProductsAndServices/index.php?mainpage=document_general_info&cPath=11&productsid=174
Also, beware of MacSweeper:
MacSweeper is malware that misleads users by exaggerating reports about spyware, adware or viruses on their computer. It is the first known "rogue" application for the Mac OS X operating system. The software was discovered by F-Secure, a Finland based computer security software company on January 17, 2008
http://en.wikipedia.org/wiki/MacSweeper
On June 23, 2008 this news reached Mac users:
http://www.theregister.co.uk/2008/06/23/mac_trojan/
More on Trojans on the Mac here:
http://www.technewsworld.com/story/63574.html?welcome=1214487119
This was published on July 25, 2008:
Attack code that exploits flaws in the net's addressing system are starting to circulate online, say security experts.
The code could be a boon to phishing gangs who redirect web users to fake bank sites and steal login details.
In light of the news net firms are being urged to apply a fix for the loop-hole before attacks by hi-tech criminals become widespread.
Net security groups say there is anecdotal evidence that small scale attacks are already happening.
Further details here: http://news.bbc.co.uk/2/hi/technology/7525206.stm
A further development was the Koobface malware that can be picked up from Facebook (already a notorious site for malware, like many other 'social networking' sites like Twitter etc), as reported here on December 9, 2008:
http://news.bbc.co.uk/newsbeat/hi/technology/newsid_7773000/7773340.stm
You can keep up to date, particularly about malware present in some downloadable pirated software, at the Securemac site:
http://www.securemac.com/
There may be other ways of guarding against Trojans, viruses and general malware affecting the Mac, and alternatives will probably appear in the future. In the meantime the advice is: be careful where you go on the web and what you download!
If you think you may have acquired a Trojan, and you know its name, you can also locate it via the Terminal:
http://theappleblog.com/2009/04/24/mac-botnet-how-to-ensure-you-are-not-part-of- the-problem/
As to the recent 'Conficker furore' affecting Intel-powered computers, MacWorld recently had this to say:
http://www.macworld.co.uk/news/index.cfm?email&NewsID=25613
Although any content that you download has the possibility of containing malicious software, practising a bit of care will generally keep you free from the consequences of anything like the DNSChanger trojan.
1. Avoid going to suspect and untrusted Web sites, especially p'orn'ography sites.
2. Check out what you are downloading. Mac OS X asks you for you administrator password to install applications for a reason! Only download media and applications from well-known and trusted Web sites. If you think you may have downloaded suspicious files, read the installer packages and make sure they are legit. If you cannot determine if the program you downloaded is infected, do a quick Internet search and see if any other users reported issues after installing a particular program. A recent example is of malware distributed through innocent looking free screensavers: http://www.zdnet.com/blog/security/malware-watch-free-mac-os-x-screensavers-bund led-with-spyware/6560?tag=nl.e589
3. Use an antivirus program like ClamXav. If you are in the habit of downloading a lot of media and other files, it may be well worth your while to run those files through an AV application.
4. Use Mac OS X's built-in Firewalls and other security features.
5. Stop using LimeWire. LimeWire (and other peer-to-peer sharing applications and download torrents) are hotbeds of potential software issues waiting to happen to your Mac. Everything from changing permissions to downloading trojans and other malicious software can be acquired from using these applications. Similar risks apply to using Facebook, Twitter, MySpace, YouTube and similar sites which are prone to malicious hacking: http://news.bbc.co.uk/1/hi/technology/8420233.stm
6. Resist the temptation to download pirated software. After the release of iWork '09 earlier this year, a Trojan was discovered circulating in pirated copies of Apple's productivity suite of applications (as well as pirated copies of Adobe's Photoshop CS4). Security professionals now believe that the botnet (from iServices) has become active. Although the potential damage range is projected to be minimal, an estimated 20,000 copies of the Trojan have been downloaded. SecureMac offer a simple and free tool for the removal of the iBotNet Trojan available here:
http://macscan.securemac.com/files/iServicesTrojanRemovalTool.dmg
Also, there is the potential for having your entire email contact list stolen for use for spamming:
http://www.nytimes.com/2009/06/20/technology/internet/20shortcuts.html?_r=1
NOTE: Snow Leopard, OS 10.6.x, offers additional security to that of previous versions of OS X, but not to the extent that you should ignore the foregoing:
http://www.apple.com/macosx/security/
Apple's 10.6.4 operating system upgrade silently updated the malware protection built into Mac OS X to protect against a backdoor Trojan horse that can allow hackers to gain remote control over your treasured iMac or MacBook.
http://www.sophos.com/blogs/gc/g/2010/06/18/apple-secretly-updates
Finally, do not install Norton Anti-Virus on a Mac as it can seriously damage your operating system. Norton Anti-Virus is not compatible with Apple OS X.

I have iphone 4g and have updated to ios6 an updated itunes 2, but while sync itunes freezes and iphone is not sybc fully, finally i have to disconnect my iphone for itunes to shunt down. Can some one please tell why this is happening?

I have iphone 4g and have updated to ios6 an updated itunes 2, but while sync itunes freezes and iphone is not sybc fully, finally i have to disconnect my iphone for itunes to shunt down. Can some one please tell why this is happening?

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

ITunes freezes and crashes when I sync my iPhone5

Help! iTunes freezes and crashes every time I try to sync my iPhone 5. Sometimes it freezes at the start of the sync. Sometimes it successfully backs up the phone and freezes at a later step.
Also, after I connect the phone but before I click on sync, if I click on the Apps tab in iTunes, the program also freezes and crashes.
The same iTunes program (v.11.3.1) on the same desktop computer works just fine when my wife syncs her iPhone 4.
What can I do about this? I'd really appreciate advice.

Hey user1934,
Thanks for the question. I understand that you are experiencing issues with iTunes when your iPhone 5 is connected and syncing. The following resources may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Thanks,
Matt M.

ITunes freezing and Anti-Virus

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