Itunes freezing and/or Not Responding, Force Quit

To all those having problems with this Topic,
Uncheck Genius and possibly Podcasts, and TV Shows to fix the stalls, freezing, application not responding, in itunes preferences/general!!!
Wow, what a difference.
I have personally done a disk permission repair, completely uninstalled itunes and tried older version, to no avail.
As soon as I unchecked these items, mega difference!!! Fast now.
Good Luck all.
Wait for bug fix until using Genius and make sure you send in your reports to apple!!!

I just want to say thanks. I lost sleep friday night because I couldn't sync or upload anything to my ipod and iTunes told me to restore it. Well I did and lost over 11 gigs of music (I have it all backed up but thats not the point). On saturday morning I tried to upload tunes to my other iPod and couldn't. So I now thought that my mac was corrupted and spent the better part of the day reinstalling Leopard to still not be able to upload anything on the iPods without freezing. Then I went to the forums and tried this tip of un-checking the Genius option and that worked! I guess I should have checked the forums first. I think this was added with the last update of iTunes. Don''t they check these things?

Similar Messages

I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.

Windoes 7 64bit
I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.
I have tried both uninstalling the software and reinstalling it, I have tried to run the software in safemode, and I have tried to change the Quicktime settings to see if that helps.
Nothing has worked. It always does the same thing, where it freezes the moment I tell it to "play".
I have tried to use my other computer instead, going through the same process and I got the exact same result where it freezes.
Therefore it has to be something to do with the software, because the computers use different graphics cards, yet it responds the same.

Hi Canon-Thought!
I have an article here for you that deals with this exact issue. You may have already completed many of the steps that this article will suggest, but look over it to see if it suggests something you haven't already tried:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Also, I suggest paying close attention to the list of programs that you would need to uninstall, in order, so that you can fully uninstall iTunes and all related components from your computer. If those programs and steps are not followed exactly, you may end up with issues using iTunes.
If this issue only happens with one singular movie, you may need to report that there is an issue with your purchase. We have an article for doing that, and it can be found here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

ITunes freezing, and won't even force quit

There was an update to iTunes about a week ago. Since that update iTunes freezes when launched. "If" it starts working after I patiently wait several minutes, it freezes again as soon as I choose any menu option. If I connect my iPad it begins to synch, but it freezes during step 1 of 6 and never starts again. I tried holding down the power button to restart the computer, but unfortunately Lion opens the last used apps on restart, so guess what opens and freezes the computer again. If I manage to get it to force quit, everything else on the computer works fine. I'm using a 27" iMac with Lion and have 12 gigs of RAM. Any suggestions?

There was an update to iTunes about a week ago. Since that update iTunes freezes when launched. "If" it starts working after I patiently wait several minutes, it freezes again as soon as I choose any menu option. If I connect my iPad it begins to synch, but it freezes during step 1 of 6 and never starts again. I tried holding down the power button to restart the computer, but unfortunately Lion opens the last used apps on restart, so guess what opens and freezes the computer again. If I manage to get it to force quit, everything else on the computer works fine. I'm using a 27" iMac with Lion and have 12 gigs of RAM. Any suggestions?

Mac osx 10.6.8 itunes launches automatically and will not respond to quit or force quit

mac osx 10.6.8 itunes launches automatically and will not respond to quit or force quit in the Activities Monitor. When I quit or go into the Activities monitor and try to quit, it goes off, briefly, then immediately relaunches. If i turn the computer off, and then on, iTunes launches automatically. ITunes 10.4. The only thing I remember doing different, lately, is I just updated a couple of days ago. Has anyone else had this issue? Thanks!

Reset the page zoom on pages that cause problems, make sure that the window is not maximized:
*<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
*http://kb.mozillazine.org/Zoom_text_of_web_pages

Hello. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!!

Hi. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!! Thanks advanced!!

Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.

Satellite U305-S7432 freezes and does not respond sometimes using Win XP

Hello.
I have a Satellite U305-S7432 notebook.
Originally it came with Vista but I reformatted with XP Pro. I have installed all updates up to service pack 3.
My problem is that sometimes when I try to restart the computer it simply freezes and does not respond at all to any input. I notice that this happens if I close and later open the lid (meaning that the computer goes input standby mode and comes back).
Please note that the standby mode works perfectly fine and the computer leaves standby fine but afterwards when I try to restart, the computer will simply hang instead of restarting.
If it never enters standby mode, the restart takes place as expected.
I have installed all drivers and there are no question marks in Device Manager. I updated to the latest chipset driver from Intel (for the mobile 965) as well. Lastly, I also tried adding /forceresetreg to my boot.ini (as suggested by: http://support.microsoft.com/kb/822624) but to no avail.
Any ideas?

This is a Toshiba US notebook series and you should check the Toshiba US driver page for available drivers:
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp
If you will not find the XP drivers at this page then you could try to install some single drivers for Sat U300 from the Toshiba European page but Im not quite sure if such XP drivers will run on you Sat U305. But its worth a try!
Good luck

When receiving email, Thunderbird freezes and displays "Not Responding" in screen header. Adds popstate folder to account.

I'm running Thunderbird 31.6.0 on Windows 8.1 with BitDefender 2013.
PROBLEM:
When getting email, Thunderbird freezes and displays "Not Responding" in screen header.
When TB is closed then reopened, a popstate folder (popstate-1.dat) is added to account. A new popstate folder appears with each crash/freeze, and as long as they are not deleted, they pile up with unique numbers (popstate-1.dat, popstate-2.dat, etc.).
(see attached screenshot)
NOTE: I've included troubleshooting details below for all the fixes I tried, thinking it might be helpful to anyone who has a similar problem and is thinking about going down those paths. Ultimately, it seems that FIX ATTEMPT 5 is the winner.
==================================
FIX ATTEMPT 1:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1026288, I restarted Thunderbird in Safe Mode (Help > Restart with Add-Ons disabled...), checking the "Disable all add-ons" and "Reset toolbars and controls" and clicking "Make Changes and Restart" button.
In Add-Ons Manager, BitDefender Toolbar now appears to be disabled.
(see attached screenshot)
But the problem persists.
FIX ATTEMPT 2:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1016811, I clicked Help > Troubleshooting Information > Show Folder button. This opens a File Explorer window for 3I58b9dq.default (this is the "profile" folder) which contains panacea.dat and folderTree.json files.
I changed file names to panacea-changed.dat and folderTree-changed.json (rather than deleting them, in case I need to restore them), and I reopened Thunderbird.
This did not solve the problem -- and, furthermore, the profile folder seems to have automatically generated new panacea.dat and folderTree.json files to replace those for which I changed the filenames.
FIX ATTEMPT 3:
Following the suggestion in this mozilla support post: https://support.mozilla.org/en-US/questions/1044774, I restarted Windows 8.1 in safe mode with networking enabled (using these instructions: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/.)
TB does not crash when Windows runs in safe mode, but the aspect ratio of my display is distorted; everything's really big and stretched horizontally, and my two displays are mirrored rather than extended. Running Windows perpetually in safe mode is not the ideal fix.
QUESTION 1: I understand that troubleshooting is supposedly done best in safe mode — What might I do in safe mode to diagnose the Thunderbird problem?
FIX ATTEMPT 4:
This article https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Symptoms, suggests that problems with Thunderbird associated with BitDefender can be solved by uninstalling and re-installing BitDefender.
Not really comfortable uninstalling and re-installing, I disabled Bitdefender (Settings button > Antivirus button > Shield tab > On-Access Scanning toggle Off) to see if that would work. It did not fix the problem.
QUESTION 2: Would uninstalling BitDefender be any different than disabling it?
FIX ATTEMPT 5:
Create a Bitdefender Exclusion for the Thunderbird folder:
Settings button > Antivirus button > Exclusions tab > Excluded files and folders link > Add button > navigate to Thunderbird folder (c:\users\username\appdata\roaming\thunderbird) > Both radio button > Add button > OK button
THIS FIX DID THE TRICK! YAY!

FIX ATTEMPT #5 above did the trick, and now I see that it was the chosen solution for a similar post of the same problem at https://support.mozilla.org/en-US/questions/1044774

I have Cs2 andOffice for Mac 2004 installed on an Os 10.6.3 system. This weekend my computer did an auto pdate to Os 10.6.8 and now I cannot save or print from any office or CS2 Apps. What happened. Office also freezes and I have to force quit.

I had Cs2 and Office for Mac 2004 installed on an OS 10.6.3 system. Worked fine. This weekend my computer did an auto update to OS 10.6.8 and now I cannot save or print from any office or CS2 Apps. What happened. Office also freezes and I have to force quit. Any advise. System or Software problem?

Bad timing. Reapply the security update:
http://support.apple.com/kb/DL1489
What happened is that version 1.0 of the security update was available for a bit of time this weekend, and that disabled Rosetta. Version 1.1 brought it back.

Hi. I tried to upload photos to Facebook from iPhoto yesterday and each time I try, Safari freezes and I have to force quit, and finder also freezes. This was all working fine a week ago and I have done nothing that I know of to the PC. Thanks

Hi. I tried to upload photos to Facebook from iPhoto yesterday and each time I try, Safari freezes and I have to force quit, and finder also freezes. This was all working fine a week ago and I have done nothing that I know of to the PC. Thanks

safari freezes when i click upload photo on Facebook

Upgraded to Firefox 4.0.1 for Mac, constantly freezes and crashes, have to force quit, bad bugs. Switching to Safari.

I upgraded to Firefox 4.0.1, and it now constantly freezes, won't respond at all, and has to be force quit and restarted. Within less than 5 minutes of use, over and over and over... I'm assuming it is a bug in the Mac version.... Am switching to Safari as I can't waste this much time constantly quitting and restarting and getting my tabs all back up. Any suggestions on ways to let Firefox know about the bug would be greatly appreciated. It worked fine until I upgraded :( Am running Mac OS X 10.6.7

This article should be helpful-
https://support.mozilla.com/en-US/kb/Firefox%20hangs

Satellite A65 freezes and does not respond after adding of RAM

Gents,
My laptop Satellite A-65 has been upgrade from 512 MB RAM to 1024 RAM. It recognized additional memory without any problem (as it should be according to manual).
But unfortunately after 1 day it begun suddenly stops, pictures on screen freezes, laptop does not respond at all - only reset (pushing and holding power button) can help. some times laptop is able to work 2 or 3 hours, but then again stops.
Memory place cover is rather hot, fan very often work uninterruptibly. so i can't decide whether problem is in new memory card or not enough cooling or might be in changing of BIOS version (or BIOS setttings) and might be memory becomes full and does not clear itself properly (last remark was found on some forumes).
Experts, help to find exact reason especcially if u had similar problem.

Hi
Im not expert but I would recommend removing the new memory module and let run the notebook only with the standard memory module.
If the notebook will not hang and will not freeze then its a very clear case for me.
Either the second module is not compatible or faulty.
In my opinion you should use branded modules like Kingston for example. The quality is much better as a no-name module.
Additional use the modules recommend by Toshiba

Why does my Mac keep freezing and applications not responding?!?

Hello everyone, I have a mid 2009 MacBook Pro, 500gb HD, 4gb ram. The problem is that it keeps freezing. I am writing this on my iPhone because my laptop would probably just freeze up if I even attempted to open an application. The problem is that my laptop won't stop freezing up. As soon as I have any application open, it will stop being responsive, give me the beach ball spinning wheel thing, and I'll use command-option-escape to open the force quit menu (because at this point the mouse usually can me moved around the screen but just makes the system get worse) to force quit what ever applications I have open. Then finder will stop responding, and then nothing will work until I do a forced shut down (hold the power button down) and turn it back on again, where the same thing happens within a minute. I tried repairing permissions and doing a P RAM reset, but have had no success with either. Please help, this is ridiculous, I can barely use my laptop and I need it for school. Thanks,
-Dylan

Your issue sounds like the hard drive is failing or it was bumped or moved while it was operating and corrupted the data on the drive.
Hard to tell for sure, run through this list of fixes
Step by Step to fix your Mac
Note your signature says it's a 2009 model, that's almost 4 years old and near it's end of life stage of apx 4.5-5 years, a new drive might fix the machine, but clogged dust vents could be killing it too..
Out of AppleCare and warranty, looks like you might be doing it yourself.
Create a data recovery/undelete external boot drive
My computer is not working, is my personal data lost?
Install/upgrade RAM or storage drive in Mac's
How to erase and install Snow Leopard 10.6

Finder freezes and does not respond

I have an iMac with an Intel Core i3, using Mac OS X - 10.6.8 Snow Leopard. My finder continually freezes up on me and I have to re-launch the finder various times a day (I'm talking like 30 times a day sometimes). I use a lot of actions in Photoshop and a lot of AppleScripts to make particular files all day long. Sometimes Photoshop will hesitate for about a minute when trying to save tiffs - I usually re-launch the finder and it does fine for awhile. I use to run a script that build my PDF file a certain way and would freeze up when it was using an action in the script to make a picture of it to put it on another server. Now I'm using another more advanced script and it freezes inbetween the making of multiple PDF files - until I re-launch the finder, then it continues. There have been various times no matter what I'm doin, the finder would - "not respond". During these times it would make Illustrator and Photoshop to "not respond", sometimes I have to force quite programs, other times I just re-launch the finder and then everything responds good - for a time. The odd thing about this, is I have swiched machines, using all the same versions and programs, scripts and actions, and still does the same thing. I have moved around the room connecting to another ethernet thinking it might have been the connection, but no luck. I seem to be the only one in my department that has these type of issues to this magnitude. Other people here have had freezes and glitches, but not like me. I use a lot of personalized key commands and the only thing I can think of, is the combination of my personalized key commands in all programs, all the actions and all the scripts I use, may be a little too much for the iMac with Snow Leopard to handle. Plus we are hooked up to multiple servers with the scripts telling certain files to go to certain directories. Note: simply restarting does not fix any of this. Does anybody have any ideas about this issue???

You can remove the volume from /Library/Filesystems/Xsan/config/automount.plist . Then you mount manualy with the following command:
mkdir /Volumes/<volname>
mount -t acfs volname /Volumes/Volnames
from xsan 2.0 you can use the xsanctl command to mount:
xsanctl mount <volname>
I do not use 2.0 yet, so did not test it.
An empty automount.plist looks like this:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
</dict>
</plist>

MAIL APP will NOT OPEN- NOT RESPONDING/FORCE QUIT

Macbook Pro 2011
Using Mavericks OS X 10.95
I don't really use the Mac Mail very often because have always had problems with it so I will tend to use Gmail, Yahoo or whatever service it is. I cannot even get mail to open at this point. It just says Application Not Responding and then I force quit. and it still wont open. The only annoying part is often on websites theres an email link to click and that opens the MAIL application to get that website.
Due to other problems, the Apple Geniuses recently wiped off my computer and made me install a backup so it should be 'fresh' and I wasn't having this happen before. But then again, installing t he backup has created numerous problems that didnt exist before. Ive tried rebooting already. There are no pending software updates. Everything is up to date except that it is not running Yosemite.

Do a backup.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.
Crashes/quits unexpectedly

ITunes freezes and doesn't respond when connecting iPhone 4

Well yesterday I had the two of the most common problems that a lot of people seem to be having with iTunes after the latest update- opening iTunes and not getting my iPhone 4 to be recognized. I solved the iTunes problem last night and iPhone is now being recognized on my computer but when I connect it to my computer iTunes automatically freezes and stops responding. When I disconnect it and restart iTunes it responds again and runs smoothly like nothing happened.
When it freezes beside "iTunes Store" it says "iPhone" and it seems like it freezes while it's trying to sync my phone. I've tried restarting my computer, leaving it connected before starting iTunes, waiting until iTunes comes up to connect it, but whatever I do iTunes just won't work with my iPhone connected. Any ideas on how to fix this?

Hello cn12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Best of luck,
Mario

Itunes freezing and/or Not Responding, Force Quit

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