ITunes Freezing Everything on Windows 7 PC

Anyone have a solution for this issue?
Here's the breakdown:
iTunes istalled on PC purchased 48 hours ago.
iTunes randomly freezes up
Virues, etc checked - none present
All updates present (as far as I can tell)
Uninstall/Reinstall not helping
CTRL-ALT-DEL doesn't work to shut down when frozen
Songs in playlist continue to play even after freeze
Cannot utilize ANYTHING else on PC after iTunes locks up
Have to to a hard reboot each time this happens
Note - all iTunes functions work fine until the freeze, then everything is a no go
Please, Apple, HELP ME and all the other Win7 users experiencing this issue. These errors are devaluing your product...and I love my "i" products.

Apologies for the delay.
I'd first try excluding the itunes library and content files from any realtime scans by your Norton. The default location of the relevant folder to exclude (on a Windows 7 system) is:
C:\Users<YourUserName>\My Music\iTunes
Any improvement with the freezing trouble?

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Hello Jim,
I would be concerned as well if my iPhone was not recognized by iTunes. I recommend the following article to troubleshoot the issue you described:
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http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
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I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab which shows the apps that are loaded on my phone. Everything else in the itunes software seems to be working okay. The problem is in the part where you sync the newly purchased apps. The apps will all be blank that are downloaded and that part of the software crashes itunes or freezes up. I can get out of itunes okay after the freeze up, but it just stops me from syncing anything that I have newly added. If anyone has had this problem before or knows someone that has, please let me know how I can fix it. I have uninstalled and reloaded itunes 4 or 5 times, but the problem is still there. I might add that I have been using itunes and purchasing apps for 2 to 3 years without any problems. HELP.

You would get better response from the iTunes community forum.
Have a nice day!

ITunes Freezes when Syncing on Windows 7 SP1

iTunes seems to freeze imediatly when plugging in my iPhone 4, and will unfreeze soon as I unplug it. This started happening soon as I upgraded to SP1 on Windows 7.
There seem to be many many threads on this and most eventually come to the conclusion that iTunes is not fully compatible with Windows 7 SP1. Calling tech support just told me that it wasnt a known issue.
Ive tested this on 2 seperate systems with 2 seperate fresh installs of Windows 7.
With a Fresh install of Windows 7 and iTunes, synching works.
Install SP1, synching still works for the most part
Install any of these AV's: Microsoft Security Essentials, Nod32 (v4 or 5) or Kaspersky and Syncing is broken. (Trend Micro Titanium worked)
If you uninstall SP1 everything works fine, and compatibility mode fixes it for the most part too. Too many top AV's including Microsofts own are effected by this that it is not a conflict/fault on their part. Some people dont seem to need the AV part of the equation to run into this issue.
Many other reports are listed in the following thread and ones in the "More Like This" section to the right of it. Other AV's causing conflicts since SP1 are listed too.
https://discussions.apple.com/thread/2762816?start=0&tstart=0
The Freezing apon connection of an iPhone (then unfreezing iTunes soon as its removed) has been something that would happen to me very rarley (like once a month, if that) since my 3gs, but now it happens every time. It seems SP1 adgitated that already existing bug in iTunes.
Anyone using Windows 7 SP1 and iTunes with an iPhone or iPod Touch with or without issue? (Standard iPods seem to not be effected) What AV (if any) are you using?

Have you tried iTunes 10.4.1.10? That seems to have fixed it for me when nothing else did. (Of course, I can't be sure that was what fixed it. I just noticed that one day the problem had gone away when nothing else worked, and it seemed to coincide with the upgrade to 10.4.1.)
And it is too a known issue. Sigh. I worked with support on this over the course of a couple of months, sent them logs, spent hours on the phone, etc. I know the engineers knew about it. Whether they ever figured out the cause is another matter.

Itunes Freezing, PC not responding, no internet windows not shutting ETC.

Problem with ITunes freezing up when you sync or not, can't use the internet or your home networking features, and windows not shutting down correctly or restarting: This is what I found and seemed to work for me. ITunes installs a service called Bonjour that basically is used for networking things like apple TV and remote speaker systems and other people on your home network to be able to use one main iTunes library for another pc (however you can not sync that content so its pretty much useless) unless you need it for apple TV or remote speakers. If you don't use those things then it is best to disable and stop bonjour from running at all. After you disable this service you will then have to delete the default gateway 0.0.0.0 that bonjour creates but doesn't delete, this is what is messing everything up. Seems that bonjour service opens this gateway over your routers gateway which seems to create all kinds of problems when there are two gateways. Sounds like one or two of the programs keeps looking for pc's or networks to connect to.
First, here are some articles that I found that made the most sense:
http://techgenie.com/latest/how-to-resolve-security-issues-while-using-apple%E2% 80%99s-bonjour-service/
http://support.microsoft.com/kb/970313
This is an article I found for completely removing bonjour, seemed a little drastic so I didn't try this:
http://www.techsupport.me.uk/2009/03/26/how-to-remove-or-uninstall-bonjour-mdnsr esponder-exe/
Here is how I fixed this problem in vista but should work the same for other windows operating systems:
You may have to get windows permission or get administrative permission for any of these steps click ok or yes for all.
1. On your desktop right click on taskbar and click on task manager.
2. When task manager comes up, at the top tabs find and click on services.
3. Find bonjour service and highlight it.
4. Down at the bottom to the right click on services another window will pop up.
5. Find bonjour service highlight it.
6. Right click and then click on properties another window will pop up.
7. On the general tab in about the middle of the window you will see a (startup type) drop down menu, open that up and click disable.
8. Below that you will see service status click the stop button.
9. Click the apply button in the lower right corner and click OK.
10. In the previous windows, the service window and task manager service tab window bonjour service should read disabled or stopped, but you might have to restart your PC to see this, DON'T DO THAT YET.
11. Close all open windows click Start button and type cmd in the Start Search box.
12. Right-click cmd.exe in the Programs list, and then click Run as administrator (if you are prompted for an administrator password or for confirmation, type the password or provide confirmation)
13. At the command prompt, type the following command, route delete 0.0.0.0 and then press ENTER:
Just so we are clear this is the command: route delete 0.0.0.0
14. Close the command prompt window and restart your pc and try ITunes and see what happens also just to be sure fallow steps 1 through 9 to see if bonjour was stopped and disabled from running. This should fix those issues, If not you may need a complete uninstall of all ITunes products and a clean install ( make sure you back up your libraries and all your files you use with ITunes before you do this) Here is a link to explain how to do this below.
http://support.apple.com/kb/ht1925
Hope this works for anybody having this problem, fallow all steps exactly.
This is all based on a week of research, trail and error and what worked the best for me, try at your own risk.

Problem with ITunes freezing up when you sync or not, can't use the internet or your home networking features, and windows not shutting down correctly or restarting: This is what I found and seemed to work for me. ITunes installs a service called Bonjour that basically is used for networking things like apple TV and remote speaker systems and other people on your home network to be able to use one main iTunes library for another pc (however you can not sync that content so its pretty much useless) unless you need it for apple TV or remote speakers. If you don't use those things then it is best to disable and stop bonjour from running at all. After you disable this service you will then have to delete the default gateway 0.0.0.0 that bonjour creates but doesn't delete, this is what is messing everything up. Seems that bonjour service opens this gateway over your routers gateway which seems to create all kinds of problems when there are two gateways. Sounds like one or two of the programs keeps looking for pc's or networks to connect to.
First, here are some articles that I found that made the most sense:
http://techgenie.com/latest/how-to-resolve-security-issues-while-using-apple%E2% 80%99s-bonjour-service/
http://support.microsoft.com/kb/970313
This is an article I found for completely removing bonjour, seemed a little drastic so I didn't try this:
http://www.techsupport.me.uk/2009/03/26/how-to-remove-or-uninstall-bonjour-mdnsr esponder-exe/
Here is how I fixed this problem in vista but should work the same for other windows operating systems:
You may have to get windows permission or get administrative permission for any of these steps click ok or yes for all.
1. On your desktop right click on taskbar and click on task manager.
2. When task manager comes up, at the top tabs find and click on services.
3. Find bonjour service and highlight it.
4. Down at the bottom to the right click on services another window will pop up.
5. Find bonjour service highlight it.
6. Right click and then click on properties another window will pop up.
7. On the general tab in about the middle of the window you will see a (startup type) drop down menu, open that up and click disable.
8. Below that you will see service status click the stop button.
9. Click the apply button in the lower right corner and click OK.
10. In the previous windows, the service window and task manager service tab window bonjour service should read disabled or stopped, but you might have to restart your PC to see this, DON'T DO THAT YET.
11. Close all open windows click Start button and type cmd in the Start Search box.
12. Right-click cmd.exe in the Programs list, and then click Run as administrator (if you are prompted for an administrator password or for confirmation, type the password or provide confirmation)
13. At the command prompt, type the following command, route delete 0.0.0.0 and then press ENTER:
Just so we are clear this is the command: route delete 0.0.0.0
14. Close the command prompt window and restart your pc and try ITunes and see what happens also just to be sure fallow steps 1 through 9 to see if bonjour was stopped and disabled from running. This should fix those issues, If not you may need a complete uninstall of all ITunes products and a clean install ( make sure you back up your libraries and all your files you use with ITunes before you do this) Here is a link to explain how to do this below.
http://support.apple.com/kb/ht1925
Hope this works for anybody having this problem, fallow all steps exactly.
This is all based on a week of research, trail and error and what worked the best for me, try at your own risk.

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i have all my drivers and software up to date. i have tried just about everything i can find on the forums but nothing has helped at all.
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(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
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netsh winsock reset
Hit "ENTER" key
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I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.

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dlrobinson49 wrote:
I guess I must have had a newer version ofiTunes on my defunt eMac....
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Same problem.
Latest version of iTunes (10.5.2.11) and iCloud 1.0.2.17 installed. Only installed iCloud on the latest update.
iTunes frequently froze, so I deleted my roaming profile (having read of others having success by doing this).
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ITunes Freezing Everything on Windows 7 PC

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