ITunes freezing on iPod update & restore

I have been browsing the forums all night and have tried every solution. iTunes locks up every time I try to upgrade my iPod firmware or restore. I have reinstalled iTunes 7, uninstalled and reinstalled the iPod Windows USB drivers, turned off all firewalls (in case of internet connectivity issues), reset the iPod and even reengaged it in disk mode. Anyone else have a similar problem? Oh, and the audio on my iTunes stinks just like everyone else's. . . .

Okay, I should have replied to this topic by now as I think I know why it is happening, at least for some of us. I am now using iTunes 7.02. I first noticed this issue with Itunes 7.01. I have 50GB of songs and they dont fit on my internal drive, so I have an alias in my iTunes folder that forces iTunes to load my library from an external drive. This external drive is a USB 2.0 FAT32 formatted drive (so I can move songs between my PC and my Mac).
Anyways, as soon as I moved a small portion of my library back to my internal drive to test, the freezes stopped happening when I connect my 30GB iPod video for syncing. I don't know if this is because my external drive is USB 2.0, FAT32, or both. I think this issue happened with my firewire external drive as well, so maybe it's the FAT32 partition on my external USB drive that is causing the issue.
I hope I have helped someone. If no one else is using a library on an external drive, then maybe I haven't helped at all, but maybe I am on the right track. Either way, I have ordered a new 160GB internal drive for my Mac Mini from mcetech.com so that I can copy my entire 50GB music library off of my external drive.

Similar Messages

ITunes Freezes everytime iPod plug

Good day. My iTunes freezes everytime I plug my iPod classic into the pc. Can anyone help me with this problem? Thanks

I am having the same problem so I am going to bump your message...
iTunes freezes when I update my iPod and I get no error messages. It becomes unresponsive and I end up having to use Task Manager to close the program. When I reopen iTunes and try updating again it usually will but then I cannot disconnect the iPod because it says it is "being used by another application". I have to go into My Computer to eject the iPod. Also, after updating is complete the "Do Not Disconnect" continues to flash until the iPod is ejected. I have reinstalled iTunes, iPod updater, the whole bit and nothing has helped. I'm on Win XP.
eMachine Windows XP

ITunes freezes when trying to restore ipod

Hi guys
At the moment whenever i plug my ipod in itunes says it is in recovery mode and needs to be restored.
Once i restore it and the ipod resets though, itunes freezes completely and wont shut down from task manager.
To open it again I need to restart the entire computer but when I try again it goes back to the start and is just going around in loops.
Any ideas?
thanks

Did the problem start after installing Windows 7 SP1, there have been numerous reports of iTunes freezing connected in some way with USB.
I don't have a solution at the moment although it might be possible to find more with Google.
Some people have resorted to uninstalling SP1.
Here is an example of what can be found:
http://www.sevenforums.com/windows-updates-activation/147024-windows-7-service-p ack-1-suspected-bug-itunes.html

ITunes freezes, can't update ipod, windows and itunes doesn't see my pod

I have a 2nd gen Ipod with the really sensitive buttons under the screen and whenever I try to plug my ipod into my PC w/xp nothing good happens. It used to be fine about a month ago and now its screwing up. I never dropped it or did anything bad to it.
I plug it in.
I get a windows error message in the bottom right that says "this blah blah blah has malfunctioned and windows can not recognize it"
That message soon goes away and windows makes that little ding sound.
After that iTunes just freezes up. I cant minimize it, play songs, or do anything. completely frozen.
My Computer doesnt even see it.
The ipod flashes "do not disconnect" until I unplug it.
When I unplug it itunes starts working after a couple seconds.
Sometimes it will completely drain the battery right after I charge it fully and it will reset itself and stay off.
anybody know whats goin on?
Ive done pretty much everything on this website to fix it and nothing.
2nd Gen Windows XP

Are you sure that there is no way to change the
format?
I never said there wasn't a way to change the
format.
To change the format, select it in iTunes on the Mac
and select Restore.
I am having a similar issue with my daughters ipod nano. It was formatted for windows when we bought it (we have the songs on a mac) but it only downloads some of her library not all. Having looked in some of the forums it suggests restoring however when we plug the ipod into the mac the button for restoring the ipod to factory settings is not highlighted. In this case how can the ipod be restored to a mac setting? We are using the latest itunes software and OSX operating system.

ITunes freezes when iPod touch 4G is connected + other issues.

I've seen a lot of people struggling with this problem and I'm afraid I got stuck with the same issue. I'm not sure when it started, but I noticed any time I connected my ipod touch 4G to my computer, iTunes freezes almost immediately. When I disconnect, it goes back to normal (most of the time) and displays a message that says: "An ipod touch has been detected but cannot properly be identified."
I tried reinstalling iTunes 5 times, all of which it comes up with what I suppose is an installation error. When I click ok on the error, installation continues as if nothing has happened. There's also been an update for iTunes but it won't download. (Note: my laptop runs Windows 8.1).
On the website, it says iTunes is 64-bit but when I download, it runs 32-bit. I don't know why this happens (I'm not exactly tech savvy) and I don't know why iTunes freezes. I also cannot manually restore my iPod as a lot of people suggested as my home button is stuck. I'm out of options unless someone saves me... and my need for my music. I've been through many forums and nothing worked.
Can anyone help?
Side note: my ipod also seems to be going through USB chords like nobody's business. It's not negligence on my part, yet they always start causing my ipod to say "charging is not supported with this accessory" then completely stop working. I had one that barely lasted a day! I'm fed up with all these problems and hope someone can help.

Thank you,
Pretty much all of the posts in that link deal with PC problems, drivers and bios stuff. Since I am running on a Mac, I don't think there is much I can do to deal with those kind of issues.
I don't seem to have any other problems with USB connections to other devices, and my iPod does work with iTunes for at least a short while after I wipe it and start over. This leads me to believe it is less of an USB issue and more something to do with software on either the iPod and iTunes. I am beginning to suspect either something with an App or using the onboard iTunes Store to download content that is somehow corrupting the iPod.
In the past, I had problems with the sync taking an inordinate amount of time to back up, which after months of research I learned that it most likely had something to do with downloading an App from the App Store on the iPod in the early days of the App Store (A problem I was never able to eliminate despite numerous restores, due to the corrupted App being re-loaded every time I used the backups. I WAS able to eliminate the problem after deleting and re-downloading all of the Apps when I nuked my iPod). My problems with not being able to sync happened shortly after I downloaded an App from the App Store (something which I refrained from doing due to fears of corruption!).
I dunno, any thoughts on this?
P.S. I am still waiting for an answer as to the fate of the content I downloaded on my Ipod. If I restore my iPod without transfering the purchases, are they ultimately lost?

Ipod not recognised by iTunes after latest Ipod Updater Software loaded

Hi
Can you please help as I can't get my Ipod to work anymore with iTunes. I recently did a "clean-up" of my computer and removed a lot of old files to speed up my computer and whilst doing this I upgraded my iTunes software with the latest Ipod Software Updater. However, I can't get my iPod to work with iTunes anymore. I plug in my iPod and it starts to say "Do Not Disconnect" on the iPod screen but then it doesn't show up in my iTunes so I can't update my iPod.
I tried to use the iPod Software Updater "Repair" option but this just freezes my system and doesn't recognise my Ipod. I also get the error "Write Failure on this disk" showing up in the icons near my Computer Clock when I plug in my Ipod.
I've tried doing a system restore back to when the ITunes worked with the Ipod but this didn't fix it. I've tried removing iTunes and the iPod from my computer and then reinstalling them from the software from apple.com but it still doesn't work. The problem being is when I've deleted ITunes and the Ipod Installer I've lost my original HP + Ipod installation disk so maybe I'm missing some essential system files? I've used the Ipod Software Installer from apple.com to install the iPod files but I'm not sure whether I need the files from the original installation CD. Can I find the installation CD files from anywar
Please help!!
Thanks in advance
Amanda
Ipod 4G Click Wheel Windows XP Lost HP + iPod installation disk so used iTunes and Ipod Software Updater software from apple.com

Bump..please help!

IPod updater/restore proble w/ latest 2006-06 version - FIXED

Alright kids peep this!
Background- have a Gateway 506GR running Winblows XP Home. Nothing special on it except I use both XPlay 2.0 and iTunes. Everything runs dandy. I have had 2 iPod Mini and a friend has a first gen Ipod U2 version. Updated them, restored them all gravy. Again, no probs...
SO, the wife gets a an iPod Nano... thats when the problems start kicking in. Plug it in and it says we need to update to the 2006-06 updater. Cool. I did it with my Mini so I think this will be easy breazy... WRONG. Muf*cking Nano keeps freezing up. Updater freezes up, restore has no chance. Seems that something is fouling up the system here. Also get the error that cannot write to drive "G", the nano removable drive, sweet!
I uninstall EVERYTHING - iTunes, updaters, XPlay, start up PC in safe mode, turn off firewall (ZoneAlarm), disable virus, remove MusicMatch... nothing. Tried to do the update /restore by manually putting the Nano in Disk Mode and still nada. Oh yeah, took it to the Apple "Guru's at the Stanford store and ValleyFair in SJ and they have NO CLUE. They try some simple fixes and of course get nowhere. They just end up giving me another. I went through 2 this way.
I got real desperate now. I search Google and found this - http://screwdave.blogspot.com/2006/05/ipod-nano-updater-3-23-really-needs.html and of course no dice there either. Maybe it will work for you.
OK, FINALLY peep out DSLreports, the cats there are freaking real GURUS man, and found some guy with the same issue as me. The guy tried EVERYTHING the forum was throwing his way and he had no luck. One casually mentions that he may have a power supply issue regarding the USB 2.0 ports on his PC. "Hmmmmmm", I think that this is just stupid enough to work. I go to Radio Shack and buy a crappy $20 USB 2.0 hub with an external power supply and plug it in. Removed iTunes, all the updaters, and Xplay and start from scratch. Re-install iTunes 6.0.4.2 and use update 2006-03, then re-install XPlay 2.9. Plugin the Nano and Whamo! it freaking works. Sweet.
Gateway 506GR Windows XP Winblows
Gateway 506GR Windows XP Winblows

Same thing happened to me (well my 30gb video iPod XD) And to a lot of people, apparently. My iPod has been comatose (I REFUSE to say it's dead) since Monday after the iPod Update. It's NEVER had problems before, so I lay the blame on the Update. It took forever to "update" (I had it in for hours) and when I finally dced it (prematurely apparently?? I don't know how leaving it in a couple hours and then taking it out makes it premature but okay iPod Updater...) it flashed to the Apple screen, which I then reset, and now it's in its comatose state
I have really nothing to contribute but to say it's happened to me, too XD I've had no luck at other threads so if anyone could help, it would be much appreciated Thanks

Itunes freezing with Ipod Touch on Windows 7x64 when setting up

Hi,
I have an Ipod Touch 3G and a new Dell XPS16 Core I7 with Windows 7 x64. The Ipod cannot be Synced or restored properly. When connecting it it says there is an issue with the Ipod and it needs to be restored. The actul restore seems to go OK but after on the screen to setup new Ipod when I click OK Itunes just freezes. Seems like other people have similar problems.
I've put some troubleshooting steps and findings below.
1/ Though Itunes was corrups so uninstalled and reinstalled, no luck.
2/ Wanted new clean windows install anyway so formatted drive and reinstalled windows from scratch. Updated all drivers and BIOS to latest version. Installed latest Itunes. No other apps just Windows and Itunes. Same result. Itunes library is also empty so there is nothing to sync.
3/ Tried different Ipod (3rd Gen Ipod Nano). This works fine can restore and sync with no freezing issues.
4/ Tried Ipod Touch on 2 different PCs (one with XP 32 bit and one with Windows 7 32bit). On these machines the Ipod touch works fine.
It seems that there is either an issue with X64 Windows 7 and Ipod Touch 3G. Any suggestions.
If I go to Apple I'm sure they will say the Touch is fine because it works with 2 other PCs. If I go to Dell they will probably say the machine is OK because other Ipod works fine and I don't have issues with any other devices.

Hi,
Thanks for the information. Will try this later and post if it helps. i have tried many many supposed fixes but no luck. At the moment I have clean Windows 7 (no bloatware) latest drivers, latest BIOS and only Itunes installed. Still does not work.
Spoke to Apple on the phone who said they think it's most likely USB drivers. I was using this Ipod with Windows 7 32bit RC for months without any such issues. As soon as i got the new laptop it has been non stop problems.
I did notice Apple have not updated the software since late October, 2 months ago. I have logged a call with Dell but I have a sinking feeling that that will send me back to Apple.
In my case I noticed when it freezes that Itunes is using a reasonable amount of CPU which does not change. In my case 13% of my 4 core I7. I have also noticed that other USB drives tend to lok up and not be accesible when Itunes freezes. Do you get similar symptoms?
My gut feeling is Itunes x64 has some issues. The Itunes App does not seem to be 64 bit either even when installing 64 bit version. May just be the drivers which are 64 bit. If we can find a few people with reproducable issues on different hardware I will forward this to Apple as I still have an open support ticket.

ITunes Freezes when iPod touch plugged in

So last night I plugged my PB G4 into my external hard drive (which is where all my music is stored) and then plugged my iPod Touch 3rd gen into the laptop... figured I'd get the new iOS. iTunes said I needed to upgrade iTunes first and I agreed to go ahead with the upgrade. That seemed to work fine. But now I can't sync my iPod... let alone download the new upgrade (iOS5). Every time I plug it in iTunes freezes. It shows up in iTunes and then after about 10 seconds I get the pinwheel spinning. I've even been quick with plugging it in and then trying to right click on it and then select the back up option... or unplug it and then plug it back in quick and click on upgrade or sync... it almost tricks the thing into working... but to no avail). I can't even do a restore. I'm thinking I need to go back to iTunes 10.4 and sync my iPod (it hadn't been synced recently) and start over. Is this the case? If so, what is the easiest way to go back to 10.4?
Thanks.

No help on this? Really? Here's a little more info. When I plug the ipod in with iTunes not running, it opens iTunes. The ipod charges but causes iTunes to freeze up. And I can't figure out how to go back to iTunes 10.4... Anybody know? I've restarted both devices several times... reinstalled iTunes 10.5 2 or 3 times...
I got the iPod Touch in February of this year and have synced it numerous time to this computer without issue.
Oh, and when I plugged it in the other day to do the upgrade iTunes interacted with the iPod just fine... asked me about if I wanted to update to iOS5. Once the upgrade to iTunes 10.5 happened that's when I started having trouble.
I can't believe I haven't gotten any help on this yet...

ITunes Freezes when iPod Plugged in

Hi All,
I'm trying to help someone out who has owned an iPod mini 4gb for 5 months now, but still hasn't got it working!
1) Initial problem was that iPod, when switched on displayed the folder and exclaimation icon
2) This was resolved by doing a firmware update and a restore (10/01/2006 release) which we had to do on another PC
3) Following this, the iPod worked OK on a different machine. Original machine recognises iPod, but doesnt load iTunes automatically. Also if we load iTunes before plugging in the iPod iTunes freezes - Unplugging the iPod releases the freeze.
4) We then deinstalled and reinstalled iTunes (v6.0.1.3) which didn't help.
5) The same problem is apparent when I plug my 30gb 5G iPod into the original machine. (Which works AOK else where!)
6) We've also tried removing all USB drivers and letting XP redetect them - Didnt help!
- Other USB devices seem to work AOK
- Windows XP SP2 running on a Dell Dimension 3100
- Have removed all unrequired software from startup
- No firewire port
Any ideas anyone? Please?
Cheers!
Simon

Hi,
Thanks for the reply, do you mean uninstall the updater software first, or iTunes?
Also, do you know what causes this problem? As you suggest using an earlier firmware, I'm guessing some aspect of a later version is to blame?
Any idea what version I should try?
Thanks again!
Simon.

Itunes freezes when ipod plugged in, computer wont recognise it.

I know it's a common problem but when I plug my IPod Classic into my laptop, it causes itunes to freeze and won't respond to anything unless I unplug the IPod.
It started when I was playing a tune on itunes and plugged the ipod in. Itunes was still starting up and the conflict seemed to confuse it and caused the problem.
If I plug the ipod in, my computer recognises it as a drive, not an ipod, but the device manager does recognise it and says it is working fine.
I've tried to restore it on my computer but it doesn't do anything until I unplug it, then of course it can't find the device. Plug it back in and again, won't respond to any commands until the ipod is unplugged.
The ipod seems to play ok on my dock so the problem lies with the communication with the ipod and the computer.
I've updated itunes, checked the ipod is up to date, even bought a new cable. I've tried it in disk mode but I don't seem to be able to do anythng to either fix the problem, or restore my ipod.
I am using Windows 8.
Any help would be great.
Thanks.

Hello there, peteg1969.
The following Knowledge Base article offers up some great trecommendations for the issue you're describing:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Won't show up on itunes or on ipod updater("ipod service error")

Every time i plug my ipod (4g w/ click wheel) it says on itunes software not installed correctly, it shows up as a drive but i can't see it on itunes, i have tried to reinstall itunes more than 5 times and nothing works. Also, when I try to restore my ipod with ipod updater i get an "ipod service error". I am going crazy here trying to figure this out, someone please help me!

Try this for can't mount iPod:
http://docs.info.apple.com/article.html?artnum=302538
You might also want to try putting your iPod in disk mode:
http://docs.info.apple.com/article.html?artnum=93651
Sometimes this does the trick (iPod normally needs to be in disk mode in order for it to show up in Disk Management)
http://docs.info.apple.com/article.html?artnum=93499
If you're still unable to get your iPod to restore, you can try this:
Put the iPod into disk mode, according to the article above.
Connect it to your computer.
Click Start > Run
Type compmgmt.msc
Click on Disk Management (in the left-hand column)
Let the computer go through its connection process
Right click on the iPod and click Format
Set the format to FAT32
Leave all the other settings on their defaults
Do Not select the option to Quickformat
Start the format.
It's recommended that you still try to restore the iPod after formatting, but it's not always necessary. This should get your iPod back into iTunes.
CG

ITunes Freezes when iPod is plugged in

Can anyone help me? I'm about ready to throw both my IPod and computer out the window! Everything has been working fine and all of a sudden, whenever I plug my IPod in, ITunes completely freezes up. As soon as I unplug the IPod, ITunes starts working again.
I have a 30 GB IPod, Windows XP, and ITunes 7.1.1.5. I have tried all of the following: reinstalling ITunes, reinstalling the IPod software, plugging the USB cable into a different port, using a new USB cable. The only thing I haven't done is restore the IPod, and I can't do this because of ITunes freezing every time the IPod is plugged in.
Like I mentioned above, everything was working fine and then all of a sudden this started happening. Has anyone else had this problem? I'd appreciate any help you can give me. Thanks.
Dell Dimension 8300 Windows XP
Dell Dimension 8300 Windows XP
Dell Dimension 8300 Windows XP ITunes 7.1.1.5
Dell Dimension 8300 Windows XP

I have the same problem: if I load iTunes for a second time and my iPod is plugged in the iTunes app and the system menus (top right corner of screen) freeze up.
Unplugging and plugging in the iPod seems un-freeze everything for me.

Itunes freezes when ipod is connected to computer

Whenever I try to connect my ipod to my laptop my itunes will freeze up. I try opening my ipod using "my computer" but then that will freeze up as well. I'm trying to restore my ipod to see if that will help, but since my itunes freezes, it can't detect my ipod, therefore I can't restore it.
My ipod is set to where I have to manually put songs on it instead of it syncing automatically (unsure if this has anything to do with the problem?)
My itunes and ipod work perfectly by themselves, and I haven't had a problem with connecting my ipod to the computer until now. I can't figure out how to fix the problem. Help!
(I've also plugged my ipod into every usb port on the computer and it doesn't make a difference).

so does mine

Itunes freezing when ipod is connected

So I've been banging my head against the wall the last few days trying to figure out why my ipod is causing itunes to freeze, and ultimately not sync any new songs. In short after downloading itunes 9, anytime I attempt to connect my 120gb ipod classic itunes freezes up. I have done several, several things. I've already exhausted all the support suggestions, as well as countless google searches trying to resolve my issue.
Things I've tried:
-Stopped, and restarted the ipod service
-Reinstalled itunes
-Cleared the ipod photo cache folder
-Tried all usb ports on computer
-Tried brand new usb cable
-Formatted my ipod, in which case itunes didn't freeze up, but told me it was corrupt, and I needed to restore it. Right after restoring, however, the exact same thing occurs (except now I have 0 songs).
-Tried simply leaving it sitting there (waited something like 3 hours).
-Ran a disk scan, passed everything until I reached "HP DETECT TEST 0".
My OS is 32-bit 7, and I had roughly 6k songs on my ipod prior (simply throwing that in there as I've seen similar posts saying they can only reach around 500 songs). What's odd is my iphone 3G works perfectly fine with itunes 9.

I am in the same boat and posted in reply to another thread like this. I have two 80gb classics. One works just fine on my pc, the other locks iTunes and my computer up so I can't even see it as a disk. And I only have about 6-8gb of songs on it. I have tried reinstalling iTunes several times now, and had to do restore a couple times on my laptop running Win7 with iTunes 9, which will read it just perfectly. I restore the pod, plug it into the pc which will then read it perfectly, restore and sync on the pc which works fine, eject it and all seems to work fine. If I wish to plug it back in though, it starts all over. It can be read fine on other computers and I didn't have a problem till 9 was installed with my Vista system. someone please get this figured out! I plan to call support later today.

ITunes freezing on iPod update & restore

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