Itunes freezing with Ipod Touch on Windows 7x64 when setting up

Hi,
I have an Ipod Touch 3G and a new Dell XPS16 Core I7 with Windows 7 x64. The Ipod cannot be Synced or restored properly. When connecting it it says there is an issue with the Ipod and it needs to be restored. The actul restore seems to go OK but after on the screen to setup new Ipod when I click OK Itunes just freezes. Seems like other people have similar problems.
I've put some troubleshooting steps and findings below.
1/ Though Itunes was corrups so uninstalled and reinstalled, no luck.
2/ Wanted new clean windows install anyway so formatted drive and reinstalled windows from scratch. Updated all drivers and BIOS to latest version. Installed latest Itunes. No other apps just Windows and Itunes. Same result. Itunes library is also empty so there is nothing to sync.
3/ Tried different Ipod (3rd Gen Ipod Nano). This works fine can restore and sync with no freezing issues.
4/ Tried Ipod Touch on 2 different PCs (one with XP 32 bit and one with Windows 7 32bit). On these machines the Ipod touch works fine.
It seems that there is either an issue with X64 Windows 7 and Ipod Touch 3G. Any suggestions.
If I go to Apple I'm sure they will say the Touch is fine because it works with 2 other PCs. If I go to Dell they will probably say the machine is OK because other Ipod works fine and I don't have issues with any other devices.

Hi,
Thanks for the information. Will try this later and post if it helps. i have tried many many supposed fixes but no luck. At the moment I have clean Windows 7 (no bloatware) latest drivers, latest BIOS and only Itunes installed. Still does not work.
Spoke to Apple on the phone who said they think it's most likely USB drivers. I was using this Ipod with Windows 7 32bit RC for months without any such issues. As soon as i got the new laptop it has been non stop problems.
I did notice Apple have not updated the software since late October, 2 months ago. I have logged a call with Dell but I have a sinking feeling that that will send me back to Apple.
In my case I noticed when it freezes that Itunes is using a reasonable amount of CPU which does not change. In my case 13% of my 4 core I7. I have also noticed that other USB drives tend to lok up and not be accesible when Itunes freezes. Do you get similar symptoms?
My gut feeling is Itunes x64 has some issues. The Itunes App does not seem to be 64 bit either even when installing 64 bit version. May just be the drivers which are 64 bit. If we can find a few people with reproducable issues on different hardware I will forward this to Apple as I still have an open support ticket.

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Message was edited by: Mark DiGiacomo

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Itunes freezing with Ipod Touch on Windows 7x64 when setting up

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