ITunes Genius Unknown error 4010

I'm a bit tired of this issue which appears to be unresolved problem with iTunes Genius since September 2008. First my updates would get hung up on an iTunes error 4002. After seeing that the fix for this was to turn genius off and then back on, I started getting an Unknown error 4010. There seems to be no consistent fix for this and no word for Apple on what to do. Since the fixes seem so varied, I wonder if this is really an issue on the client end or is this a server issue?
I have deleted the .itdb files and that doesn't help - it just gets hung up longer before failing. Can someone provide an answer on how to fix (or whether or not it can be fixed).

Unfortunately Validator did not work for me.
It gave errors:
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
Out of memory!
Apparently it ran out of memory! I have 4GB. perhaps my .xml file is just too big (it is 273 MB). I tried an online xml validator, and it also chocked with a file this big. Maybe that is the problem apple is having as well.

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