Itunes gift card money stuck

i redeemed an itunes gift card on my second gen ipod touch and it does not appear on my mac on itunes

You might have multiple iTunes accounts and you're available store credit balance is on you other account.
Check using these steps:
http://support.apple.com/kb/HT5625
Another possibility is that the store credit balance you were seeing was outdated information and that your store credit had actually already been spent. When you authorized your account, your account information simply updated.
This can happen, for example, when you use multiple computers to make iTunes Store purchases.

Similar Messages

  • How do i use my itunes gift card money and not my credit card

    How do i use my itunes gift card money and not my credit card
    My ipod told me that i had to put in a credit card and because of that i put in my moms wit her permission. but the thing is i do not want to use the money on her credit card. i hav a 10 dollar itunes gift card in it already and none of it is used up. i want to use that money
    how do i do it

    Open iTunes on your computer. In the iTunes Store log into your iTunes Store account and view your account. Select Edit Payment Information. In the credit card choices I would choose None. That will remove your Mom's CC info. Next under iTunes Gift Cards and Certificates click the little arrow to redeem your Gift Card. Then follow the instrction to redeem your GC.
    You can also do this on your iPod, but it is more complicated to describe how to do it and to actually do it. It is easier to do in the iTunes on your computer.

  • TS1424 iTunes account continues to get "hacked", downloads [asian characters] app, then uses my iTunes gift-card money for in-game purchases.

    So what's going on?
    It all started a few months ago when I realized that the $20 iTunes gift-card credit was used without my knowledge. Someone had purchased an iPhone app that was obviously foreign. I immediately changed my passwords to something I've never used anywhere, ever. The next day, I noticed that whoever downloaded the "app"  used the card AGAIN to make in-game purcahses. Scared, angered, and confused, I called Apple who proceeded to tell me to change my passwords (despite my explanation) and then deactivated my account for a week. They reimbursed the stolen money and I thought everything was good... until now.
    There are only 2 devices that are authorized to access my iTunes account - my iMac and my iPhone. I do not join any unreliable websites or download any malicious (appearing) software, much of it being recommended-by-apple apps. I just went on to iTunes today 9/9/12 and noticed that I was downloading something and there it was, once again:
    I have no idea how this is happening and/or how to stop it. They want to charge me $40 to talk to them on the phone since my gear is older than 90 days. If anyone knows what to do, or why this is happening, please help!

    You need to contact iTS.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html
    There is no fee for email support. Also, in 99.9% of cases these in-app purchases, and what you describe are due to family members using the device and not aware they are carrying out in-app purhases.
    Restrict in-apps and you'll see this will stop. I'm sure iTS will also regurgitate this as well to you.

  • ITunes gift card money disappeared?? Help!

    So I was trying to rent a movie off my desktop Mac computer which already had $15.00 gift card money on there. The money was next to my account name and everything! When I tried to rent the movie, a window popped up telling me to "authorize the computer". After I authorized it, the money was gone! I tried logging in and out my account but nothing! It disappeared...I don't know what to do but I'm hoping I can get that money back. Any help?   

    You might have multiple iTunes accounts and you're available store credit balance is on you other account.
    Check using these steps:
    http://support.apple.com/kb/HT5625
    Another possibility is that the store credit balance you were seeing was outdated information and that your store credit had actually already been spent. When you authorized your account, your account information simply updated.
    This can happen, for example, when you use multiple computers to make iTunes Store purchases.

  • HT1725 I am not able to use my iTunes gift card money while playing "fairway solitaire". Help please

    I am unable to use my ITunes gift card while playing Fairway Solitaire.  I need help.

    Contact iTunes:
    Apple - Support - iTunes - Contact Us

  • Will in app purchase use my ITunes gift card money?

    I don't want it to charge my CREDIT CARD the game is Fun Run

    If you have credit in your account, from a gift card, funds will be deducted from this credit first.

  • ITunes gift card money is gone?

    So, I attempted making an iTunes account without a credit card, but it did not set up. When I tried redeeming a card, it was rejected and I attempted the process again. I found out how to make an account without the credit card and redeemed a $10.00 card on that account. It redeemed, however, at the very end it said that the card had already been used. I was awarded the itunes cash, but when I try to buy something, it says I have insufficiant funds.
    Help?

    Welcome to the Apple community.
    iTunes Card and Gift Certificate FAQ        (5)

  • Itunes gift-card money cannot use?

    hello apple users..i have a problem i still got money from my itunes giftcard on my Apple ID and when i want to buy something, Apple will everytime ask to choose payment anyone can help me with this?

    If the purchase is not covered by the funds in the store credit the system will need another payment method to cover the additional costs before you can proceed with the sale.

  • Can I transfer a itunes gift card from one computer to another?

    My son has a itunes account set up on one computer, but now that computer has issues. We managed to set up another account for him on our main computer, but he wants to transfer the itunes gift card money from the messed up computer to our main one that his new account is set up on.  Can this be done? And how can we do it?
    Thanks

    The iTunes gift card money can't be transferred between iTunes Store accounts. Log into the old iTunes Store account and stop using the new one.
    (67597)

  • HT5035 can i send gift card money to another account once its already been entered?

    can i send itunes gift card money to another account once it has already been entered?

    No, you can't send iTunes gift card money to another account

  • How can I use the money in the iTunes account balance which I have already redeemed from an iTunes gift card without entering any credit card information ?

    I just redeemed an iTunes gift card code and then tried to buy a movie. But iTunes keeps asking me to enter the details of a valid credit card. I had been buying apps, music and movies on multiple Apple devices without any credit card information. I just used the iTunes gift cards. But suddenly iTunes just would't allow me to do that any more. I wonder why... How can I keep using the money I have redeemed from iTunes gift cards without entering any credit card information?

    Perhaps you should Contact the iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us

  • Can I transfer money to other accounts on my iPad with iOS 5.1.1? I created another account and put an iTunes gift card on it, but then I realized that all of my apps are on another account, so how do I move that money over?

    Can I transfer money to other accounts on my iPad with iOS 5.1.1? I created another account and put an iTunes gift card on it, but then I realized that all of my apps ere on another account, so when I recovered the password of my previous account, I had money on an account that I do not want to use. Can I transfer the money over?

    Not on your own. Click here and ask the iTunes Store staff to put it back onto the card; they'll only do this if none of the balance has been spent.
    (115868)

  • Can you redeem an iTunes gift card and spend the money across different stores?

    I have a £50 iTunes gift card. I know it can be redeemed in either iTunes, the App Store, iBooks Store or Mac App Store. My question is, can I redeem the code in iTunes and then spend some money on iOS apps, some money on songs and some money on iBooks? The wording on the guidance suggests that you may only be able to use the money in one store, the store in which you redeem the card's code.

    Yes, you can.
    iTunes Gift Cards
    iTunes Gift Cards are easy to give, and you can buy them from Apple and from thousands of other retailers in a range of denominations. And every card works in the iTunes Store, App Store, iBooks Store, and Mac App Store — so your recipients can get exactly what they want.

  • I activated an iTunes gift card, my iPod showed the amount available ($15) and after downloading 2 songs all I had left was $.04.  Any ideas on what happened to my funds or how I can find out where the rest of the money went?

    I activated an iTunes gift card, my iPod showed the amount available ($15) then after downloading 2 songs my balance was $.04.  Any ideas on what happened to the rest of my funds or how I can find out where the rest of my money went?

    - Have youwent to yur iTunes account looked at your puchase history for purchases thant y might have forgotton?
    - Maybe you had an unpaid balance before redeeming the card.
    - Contact iTunes
    Apple - Support - iTunes - Contact Us

  • HT201209 I bought an itune gift card.  They took the purchases off my gift card and my registered Visa card.  How do I get the money back in my checking account?

    I bought an itune gift card.  They took the purches I made off my itune card and also off my registered debit card.  How do I get my money returned to my debit account?

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

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